Civil Behavior Research Articles

INCIVILITY AMONG UNIVERSITY STUDENTS ON CAMPUS: CAUSES AND IMPACT

This study aimed to study the manifestation of incivility among students of University of Azad Jammu & Kashmir and further analyze the causes and impact of students’ incivility at campus as it provides a detailed picture of the types and classification of interpersonal conflict situations that arise among students. The study was conducted in one of the oldest and largest university of Azad Jammu & Kashmir. 55 student respondents were selected using purposive sampling technique. Phenomenology as a research method was adopted and data was collected using unstructured and conversational interviews which was later analyzed by making themes. The results obtained from the study have indicated that students differentiate among various uncivil behaviors, from a regular bullying to abusing, to major hand fights. The reasons behind the uncivil behaviors as analyzed by the collected interviews are personal differences, management ignorance and sometimes a latent hate. In addition to this, students who have experienced frequent uncivil behavior at campus has an impact on their academic learning as well as psychological health. The study concludes that majority students who have been part of any kind of incivility at campus are the fresh comers and are enrolled in BS programs. Hence recommends to introduce faculty-led orientation sessions and to increase the faculty civility as teachers can play eminent role in shaping students’ civil behavior. Keywords: uncivil behaviour, incivility, conflict at campus, hate speech

Civil Responsibility Arising from the Transmission of COVID-19.

Background: Once COVID-19 is transmitted, the corresponding civil responsibility should be clarified by the identification of the transmitter, compensation of the damage and detection of the causal relationship between the damage or harm and the harmful act. Methods: This research has been prepared by descriptive analytical method and its data has been collected by documentary library tools. Results: What makes this relationship meaningful and suable is the existence of fault. By definition, fault refers to any deviation from the normal or conventional behavior. On this basis, a COVID-infected person is considered faulty if he or she does not care about public health and transmits the disease to others by avoiding safety measures and violating hygienic protocols. This lack of care for others is a concrete example of deviation from normal civil behavior. One cannot claim civility unless the safety measures prescribed by the law are taken. Violating the law in this case, which leads to disease transmission, is considered as a fault. Conclusion: If an infected person is incautious enough to make others sick, the law holds him or her faulty; the harm done by the undue lack of causation Based on this obvious causal relationship, the faulty individual is held responsible for the loss or damage compensation, as by incurring the treatment costs.The most important challenges in respect of covid are the non-recognition of certain transporter to the victim of covid 19 and proof of causation.

Developing a Culture of Civility in Nursing Students.

Incivility is a significant problem in nursing education. The purpose of the study was to determine the impact of culture management on incivility in nursing students. Nursing faculty and students participated in a quasi-experimental study. The program included the formation of a committee, development of codes of conduct, giving positive scores for civil behaviors, and setting a vision. Behavioral changes were assessed before and after the intervention. There were significant differences between the two groups for perceived level and occurrence rate of incivility ( p < .05).

Civiс solidarity in the context of the COVID-19 pandemic

The COVID-19 pandemic will remain in history as one of the most significant and tragic events that took place in 2020-2021. The threat of rapid distribution of coronavirus demanded from state bodies of various countries of decisive actions. These actions were aimed at ensuring the safety of their population, as well as to prevent mass infection of the population. The need to urgently mobilize people to combat the epidemiological threat made urgent work to build the appropriate forms of civil solidarity. The Russian Federation also took part in this process. However, the urgent need to coordinate this process in the shortest possible time inevitably led to increased load on the integration infrastructure of Russian society. As a result of such a load, this integration structure and its inherent features became more understandable. In this process, it was also possible to identify those problems that are usually difficult to diagnose in a society in a state of balance. This article presents the results of a sociological study devoted to the analysis of the civil solidarity of residents of St Petersburg in the face of the threat of the spread of pandemia COVID-19. The work presents a methodological construct based on the works of classics of sociology. This construct made it possible to analyze the specifics of the integration of Petersburgers into those relations of civic solidarity that make it possible to counteract the risks of coronavirus spread. The article describes the logic of development and the structure of civic solidarity in the conditions of the COVID-19 pandemic. The article also analyzed by citizens the perception of the threat of coronavirus distribution as a factor in public life and its integration significance in the context of the formation of a particular joint environment. The result of the study was a description of the most common solidarization practices aimed at counteracting the pandemic, and the disclosure of the main factors that affect the civil behavior of the city’s inhabitants.

Blended learning to promote professional behavior during the covid-19 pandemic: A pilot study

Background: Following the evidence concerning unprofessional behavior, a blended learning module for nursing students was developed to promote professional behavior. However, due to the Covid-19 pandemic, blended learning was modified into full online learning. This modification provided a new experience for both lecturers and students, especially during role-play videos through video conferences. This study aimed to examine educational interventions using blended learning modules to promote student perceptions of professional behaviors such as civility and professional role models in nursing education.Methods: This study applied a pre and post-test design. This study used two questionnaires to assess respondents’ perceptions, including the civility index questionnaire and the professional role model questionnaire. A total of 44 respondents at a private nursing school in Jakarta were involved in the study. As the learning modality was shifted to fully online learning, only 20 respondents finished the intervention. Subsequently, only 17 students completed the questionnaires before and after the intervention.Results: This study indicates a significant difference in student perceptions on classmate civility (p-value 0.08) before and after the intervention.Conclusions: Students become more aware of expected civility from their classmates and have higher expectations on civil behaviors from their peers after participating in the study. Moreover, the role-play videos produced by students are also evidence that students were able to demonstrate civility-incivility instances in nursing education. Further research is recommended by involving a more significant number of respondents and using a control group to support the generalizability of study results.

MADRASAH QUALITY CULTURE DEVELOPMENT PATTERNS AT MA MA'ARIF NU 1 KEMRANJEN BANYUMAS INDONESIA

This research was conducted to determine the characteristics and management patterns of the quality development of madrasa culture in Madrasah Aliyah Ma'arif NU 1 Sirau Kemranjen Banyumas Indonesia. This study uses a mixed approach (qualitative-quantitative), but is categorized as a case study because it cannot be generalized. The object of the research is the madrasa culture at Madrasah Aliyah Ma'arif NU 1 Sirau Kemranjen Banyumas holistically covering all madrasa residents and their interactions. The research data were collected by means of observation, questionnaires and documentation. The results show that, first, the characteristics of the madrasa culture consist of a madrasa atmosphere, a culture of cooperation, a culture of discipline, a culture of reading, a clean culture, physically and mentally healthy, a culture of religious, polite and civilized behavior in a positive condition. Second, Madrasah development management is carried out in such a way as to produce better character changes. Keywords: Madrasa culture, management, characteristics.

Civility Practices in Workplace and Marketing Outcomes in Financial Institutions A Case of I &amp; M Bank Rwanda Ltd

Civility practices in the workplace are very crucial if the organization wants to increase its marketing outcomes mainly in financial institutions. In this regard, the researcher sought to conduct research in regard to the impact of civility practices in the workplace on the marketing outcomes with a case of I &amp; M Bank Ltd in Nyarugenge District. Three specific objectives have guided this study; namely to assess the nature of civility practices in the marketing department of I &amp; M Bank Rwanda Ltd, to evaluate the performance of the marketing team in I &amp; M Bank Rwanda Ltd in relation to civility; and assess the relationship between civility practices at workplace and marketing outcomes at I &amp; M Bank Rwanda Ltd. The research was guided by confusion theory, marketing theory and neoclassical theory. The target population of this study is 126 employees. This study used descriptive research design with 126 respondents through use of census as the method of sampling. The interview guide, questionnaire and observational method were used during data collection. To test the validity and reliability of research tools, a pilot study of 14 respondents was done before actual period of data collection and it proved validity of 0.86 which is above 0.7 of content validity index; data analysis was done with the help of SPSS Version 21 while coding, editing and cleaning the data collected from the field by use of primary and secondary data sources. The results have demonstrated a remarkable positive and significant relationship between working relationship and moral interaction (r=0.899 and sig=0.00), between working relationship and mutual respect (r=0.943 and sig=0.00), between moral interaction and mutual respect (r=0.907 and sig=0.00), between customer retention and sales revenue (r=0.927 and sig=0.00), between customer retention and market share (r=0.901 and sig=0.00), between sales revenue and market share (r=0.914 and sig=0.00), between customer relation and working relationships (r=0.888 and sig=0.00), between sales revenue and working relations (r=0.911 and sig=0.00), between market share and working relationship (p=0.891 and sig=0.00), between moral interaction and market share (r=0.853 and sig=0.00) because all calculated p-values have a degree of significance which less than 0.01. Therefore, it implies that significant and positive relationship occurred between civility practices and the marketing outcomes in I &amp; M Bank Rwanda Ltd. Based on the above findings, the researcher encouraged I &amp; M Bank employees to always handle customers with kindness, courteous, respect and civil behavior to ensure the coexistence of civility and marketing outcomes that can only be enhanced by customer care provided to clients of I&amp;M Bank Rwanda Ltd

A Behavioral Analysis of Incivility in the Virtual Workplace

ABSTRACT Despite the growing use of virtual communication technology and flexible work sites allowing for remote teamwork, little research has been done to systematically review workplace incivility within this context. The literature on workplace incivility has primarily been through the lens of Industrial/Organizational (I/O) Psychology, focusing on antecedents and correlational organizational outcomes. Organizational Behavior Management (OBM) strategies may provide additional insight for developing sustainable interventions for workplace incivility. The current paper discusses how OBM can supplement the I/O Psychological incivility literature and may provide additional insight into environmental context and prevention tactics for virtual workplace incivility. Specifically, we (a) identify contextual events that predict civil or uncivil behaviors by assessing antecedents, consequences, and interlocking contingencies, (b) consider value-enhancing or -abating motivating operations, (c) describe a functional assessment for pinpointing problem behaviors, and (d) suggest several potential interventions for mitigating virtual incivility.

Workplace incivility and turnover intention among nurses of public healthcare system in Pakistan

Though workplace incivility is a negative behavioral phenomenon that has infiltrated almost every sector, yet, less investigated in the healthcare sector. The healthcare sector is the backbone for economic and well-being for any nation and mainly composed of nurses. Turnover among nurses is a serious challenge to public healthcare facilities in terms of management, financing, and service quality. Based on the COR theory, this study capitalizes investigation on the effects of incivility on turnover intention through burnout and occupational stress. Simple random sampling was deployed on a sample of 265 nurses from 24 public hospitals of Sindh in Pakistan. Data analysis through partial least square and results revealed that workplace incivility has insignificant relation with turnover intention. Whereas, incivility has a significant indirect relationship with turnover intention through burnout and occupational stress. This study suggests that emotional and occupational depletion in public healthcare is high due to incivility at the workplace. Thus, HR managers must devise policies to practice civil behavior to curtail turnover intention problem among nurses. Besides practical benefits, some limitations with potential future research directions are discussed in the end.

Incorporating a Civility Program Into a Healthcare System: Journey or Expedition?

Incivility contributes to employee dissatisfaction, turnover, patient errors, and a disrespectful culture. Turnover rates and employee exit interviews alerted hospital leaders to uncivil behaviors exhibited by staff. A clinical nurse specialist (CNS) team captured this as an opportunity to create a civility program to develop team cohesiveness and improve patient safety. The purpose of this process improvement project was to identify uncivil behaviors in a pediatric hospital. Using the Plan-Do-Study-Act model, an interprofessional team led by CNSs collaborated on a program to assess, intervene, and evaluate a program to improve civility. A preprogram survey, the Negative Acts Questionnaire-Revised, was used to assess staff perceptions of their work environment. Staff attended an education program on ways to recognize and intervene in situations involving less than standard civil behavior. Classes included communication application in uncivil situations using scenarios paired with evidence-based practice articles. Unit leaders reset behavioral expectations learned from a leader-specific class on managing unproductive behaviors. Staff completed a postprogram Negative Acts Questionnaire-Revised survey 6 months after conclusion of classes. Survey results indicated the civility program effected a reduction in frequency of negative behaviors indicating an overall positive shift in workplace civility. The program provided staff with tools to recognize and intervene for improving civility, which impacted the overall work environment and patient safety.

Inciviiity Awareness Could save Lives

We introduce the idea of deterring undesirable behaviors by raising incivility awareness—sensitivity to when one is violating norms of civil behavior. We demonstrate that this approach is effective in deterring pedestrians from crossing intersections at red lights, which is a serious worldwide safety problem. In three field experiments conducted at urban intersections (involving more than 12,000 total observations), we found that posting signs raising pedestrians’ incivility awareness significantly reduced red-light crossing rates. We also found that the incivility-awareness message of “Crossing at the red light is uncivil” made those signs more effective than signs with messages that emphasized the importance of not crossing at a red light (“Don't cross at the red light”), civil behavior (“Waiting for the green light is civil”), safety (“Waiting for the green light is good for safety”), and danger (“Crossing at the red light is bad for safety”).

Student Satisfaction: Importance of Civility and University Identification Predictors

Uncivil behavior has recently been a topic of concern within university campuses. Administration, faculty, and students are all subject to engage or experience uncivil conduct. Academic civility is a fundamental variable to establish a positive university environment and teaching-learning outcomes. Objective: The present paper analyzes the concept of civility and incivility within an academic context, offers a dimension perspective of the problem, reviews contributing factors associated with incivility, explores preventative measures for incivility, investigates academic strategies that promote civility, and makes recommendations for intervention strategies. A study that examines relationships between civility, university identification and satisfaction with the university was conducted. Methods: undergraduate students (N=588) from a state university answered a survey that evaluated three variables: civility, university identification, and university satisfaction. Results: Civility was positively related to university identification (r = .11, p = .009) and satisfaction (r = .16, p &lt; .001), and identification was related to greater satisfaction with the university (r = .75, p &lt; .001). Conclusion: Greater levels of civility are correlated with university identification and satisfaction. In order to improve teaching-learning environments, academic institutions are encouraged to promote an environment that is conducive to civility, as well as establish civil behaviors as part of their instruction.

Incivility awareness could save lives

We introduce the idea of deterring undesirable behaviors by raising incivility awareness—sensitivity to when one is violating norms of civil behavior. We demonstrate that this approach is effective in deterring pedestrians from crossing intersections at red lights, which is a serious worldwide safety problem. In three field experiments conducted at urban intersections (involving more than 12,000 total observations), we found that posting signs raising pedestrians' incivility awareness significantly reduced red-light crossing rates. We also found that the incivility-awareness message of "Crossing at the red light is uncivil" made those signs more effective than signs with messages that emphasized the importance of not crossing at a red light ("Don't cross at the red light"), civil behavior ("Waiting for the green light is civil"), safety ("Waiting for the green light is good for safety"), and danger ("Crossing at the red light is bad for safety").

ROLE OF TRUST IN KAZAKHSTAN SOCIETY

Trust is the basis of self-knowledge and the realization of a person in a complex system of social relations. Therefore, it is necessary that all people understand the essence of this phenomenon. The purpose of the study is to reveal the potentials of trust as a social phenomenon, and to substantiate its role in improving the quality of social relations in Kazakhstani society. The main problem is the insufficiently high level of trust among people in the interpersonal and institutional aspects. Problems arise due to the low level of development of civic values, and the emergence of behavioral patterns that do not comply with the social norms of civil society. Trusting relationships between social actors can develop by improving the basic aspects of successful socialization in the process of creating a competitive nation, such as education, healthcare, culture and social Security. The main tasks of the problem under study are directly related to the disclosure of the essence of social trust, its role in harmonizing social and social relations, in improving the social capital of modern Kazakhstan. Studies of foreign and domestic scientists allow us to understand the conceptual foundations of trust, the interaction strategy of social groups, the prospects for the development of civil society, as well as the features and specifics of the social capital of modern societies, models of civil behavior of the population. Trust plays an important role in building a civil society, is its main institution, as well as the main component of social capital and effective social relations. Today, quality information is reflected in the human mind and affects its social behavior. Therefore, great attention must be paid to the quality of the information provided, and their usefulness to citizens. Types of trust are also characterized by the quality of social relations. The study of trust in modern society is primarily due to the need to disclose its potential resources; secondly, the substantiation of its important role as a structural element of interpersonal and institutional social relations of a particular society. The need to reduce poverty growth in society, distrust and social risks are important challenges facing modern societies

A bibliometric analysis of workplace incivility in nursing.

This research aims to present a general summary of researches on workplace incivility in nursing using bibliometric indicators. Nurses regularly experience incivility from their working environment. However, evidence shows that it has significant potential for harmful consequences, both in terms of their health and in terms of productivity. Therefore, nursing and hospital managers have a crucial role in creation and maintenance of civil behaviour. This research reports on a bibliometric analysis using a systematic review of academic literature on workplace incivility in nursing. A search of Web of Science databases was performed, and a total of 269 abstracts were investigated. Calculation of bibliometric indicator was done in Excel, and tag clouds had been created in VOSviewer. Nursing incivility literature is growing, and the United States contributed the largest number of papers. Studies have been carried out on nurses working in hospitals and nursing students in general. Topics are mainly focused on the organisational consequences of uncivil behaviour. This study reveals that there are not enough studies on workplace incivility in nursing. As a result obtained from this research, it especially recommends health care and nursing managers to research some risky groups and subject less studied yet.

4차 산업혁명에 따른 항공사 승무원의 고용불안정성이 조직몰입과 조직시민행동에 미치는 영향

4차 산업혁명에 따른 항공사 승무원의 고용불안정성이 조직몰입과 조직시민행동에 미치는 영향

The Effects of Collaborative Culture on Child-Care Center Teachers’ Organizational Civil Behaviors mediating by Childcare Efficacy and Burnout

The Effects of Collaborative Culture on Child-Care Center Teachers’ Organizational Civil Behaviors mediating by Childcare Efficacy and Burnout

مستوى جـودة الحيـاة بمدارس المرحلـة الابتدائيـة بمدينة تبوک وعلاقتها بسلوک المواطنة التنظيمية من وجهة نظر منسوبيها

مستوى جـودة الحيـاة بمدارس المرحلـة الابتدائيـة بمدينة تبوک وعلاقتها بسلوک المواطنة التنظيمية من وجهة نظر منسوبيها

호텔기업의 내부마케팅 요소가 종업원 진정성에 미치는 영향: 자기효능감과 시민행동의 조절효과

본 연구는 내부마케팅요소가 내부고객 만족을 통해 진정성에 미치는 영향에 대해 연구하였다. 본 연구를 위해 부산지역 호텔 3곳인 라발스, 롯데호텔, 웨스틴 조선 종업원을 표본으로 구성하였다. 자료수집결과 총 245명을 통해 설문을 진행하였으며 결과적으로 불성실한 자료 및 설문 문항에 대한 기록이 누락 된 자료 24부를 제외한 221부를 통계분석에 활용하였다. 내부마케팅이 내부고객만족에 미치는 영향을 분석하기 위해 내부마케팅은 5가지 하위 요소로 구성하였다. 그리고 전반적인 분석을 위해 구조방정식을 활용하였으며, 자기효능감과 시민행동의 조절효과 분석을 위해서는 PROCESS를 활용하였다. 내부마케팅이 내부고객만족에 미치는 영향을 분석한 결과 서비스 유연성과, 교육훈련, 보상시스템은 내부고객만족에 정(+)의 영향을 미치는 것으로 나타났다. 그리고 내부소통은 내부고객만족에는 유의한 영향을 미치지 못하였으나, 종업원 진정성에는 긍정적인 영향을 미치는 것으로 분석되었다. 그리고 내부고객만족이 진정성에 미치는 영향에 있어 종업원의 개인적 특성인 자기효능감의 조절효과를 검증한 결과 긍정적인 조절효과가 있는 것으로 분석되었다. 본 연구의 중요한 시사점은 내부마케팅의 각 요인이 진정성에 미치는 효과와 내부고객만족에 미치는 효과가 상이하다는 것이다. 내부마케팅요소 중 내부소통은 내부고객만족에는 중요하게 작용하지 않으나, 내부소통을 통해 감정노동의 정도를 낮추고 진정성 있는 서비스를 창출하는데 매우 중요한 역할을 하였다. 그리고 내부마케팅 요소 중 보상시스템은 내부고객만족에는 긍정적인 영향을 나타냈으나, 종업원 진정성에는 유의한 영향을 주지 못하였다.

Soft Skills Training Strategy and Its Effect on Nurse Interns' Civil Behavior

Contents: Soft skills are socio-emotional skills, essential for personal development and workplace success. While civility is defined as having respect for others, and it is necessary to bring attention to the importance of soft skills and civility and discuss its impact on teaching, learning, and patient outcomes.&#x0D; Aim: This study aimed to assess the effect of soft skills training strategies on nurse interns' civil behavior.&#x0D; Methods: The study was conducted at Ain-Shams University Hospitals, where nurse interns have their training, namely; Ain-Shams University Hospital, El-Demerdash hospital, Pediatrics Hospital, and Cardiovascular Hospital using quasi-experimental one-group pretest-posttest design. The subjects of this study included all available nurse interns having their training in the settings mentioned above during the data collection period (the academic year 2017-2018). The study sample was 90 nurse interns, 35 males, and 55 females. The data were collected by using two tools, namely soft skills elements questionnaire and workplace civility index.&#x0D; Results: The study revealed a highly statistically significant improvement in nurse interns' total knowledge in the post and follow up phases p&lt;0.01 as compared to the pre-intervention phase. Also, there was a highly statistically significant improvement in nurse interns' soft skills in the post and followed up phases p&lt;0.01 as compared to the pre-intervention phase. In addition to a highly statistically significant improvement in nurse interns' civil behavior in the post and follows up phases p&lt;0.01 as compared to the pre-intervention phase.&#x0D; Conclusion: Implementing a soft skills training strategy for nurse interns is effective to improve their civil behavior. Based on the study findings, it was recommended that soft skills training strategy should be applied in all nursing curricula. The faculty of nursing should be supplied with all the learning resources needed in the educational system to support the students’ soft skills development, and further studies should be developed to handle the barriers of implementation of soft skills training strategy in nursing education.