AbstractSARS‐CoV‐2 (COVID‐19) has spread all over the world, significantly affecting our everyday lives. People changed their habits during the pandemic and made use of urban green spaces (UGS). Our Web of Science and Scopus queries confirm a knowledge gap in green space planning and public space management studies in the field of UGS availability during COVID‐19. Therefore, the purpose of our research was to determine the impact of the COVID‐19 pandemic on urban green spaces management, identify the needs of the residents in terms of urban green spaces furniture, and assess the accessibility of urban green spaces to propose recommendations for the institution charged with managing urban green spaces in the City (Krakow). To this end, we used an expert interview, spatial analyses, and survey research among residents of Kraków, one of the largest cities in Poland. The survey involved 1350 respondents. The spatial analyses employed geoprocessing algorithms and GIS tools. The results showed that 96% of Kraków citizens have access to urban green spaces within 300 m from their homes. Therefore, UGS are an important part of the City's identity, making their reasonable management vital, especially during crises. The respondents indicated that the existing UGS needed more lighting, rubbish bins, and benches as places of respite. Results of the expert interview showed that the COVID‐19 pandemic has affected urban green spaces management. The results may influence urban green spaces management, and the research is an innovative combination of spatial analysis, a qualitative approach (expert interview), and a quantitative method (a survey) proposing new procedures for analysing UGS.