Check-in Facilities Research Articles

Identifying carers in general practice (STATUS QUO): a multicentre, cross-sectional study in England

ObjectivesTo determine General Practice (GP) recording of carer status and the number of patients self-identifying as carers, while self-completing an automated check-in screen prior to a GP consultation.DesignA descriptive cross-sectional...

Flexible facility requirements for strategic planning of airport passenger terminal infrastructure

Facility requirements determine how and when the capacity of airport passenger terminal facilities is adjusted over time to meet expected demand. Given high levels of uncertainty inherent in long-term airport planning, under and over provision of capacity is a recurrent risk, as conventional strategic planning methods fail to adapt dynamically to changing circumstances. This paper introduces a novel flexible capacity expansion model for airport terminals that considers simultaneously real options ‘on’ and ‘in’ systems. The model is validated for the provision of check-in facilities at Zurich Airport. Results confirm suggestions in the literature that incorporating flexibility creates planning and financial advantages over conventional alternatives. Indeed, for the case of Zurich, the financial value of the flexible alternative is approximately 5% higher than the best conventional phased plan. This also suggests that phasing developments can be carefully devised to produce satisfactory outcomes that enable ex-post application of flexibility ‘on’ systems.

Investigating the usefulness of Automated Check-in Data Collection in general practice (AC DC Study): a multicentre, cross-sectional study in England

ObjectivesTo investigate the usefulness of using automated appointment check-in screens to collect brief research data from patients, prior to their general practice consultation.DesignA descriptive, cross-sectional study.SettingNine general practices in the...

Optimisation of check-in process focused on passenger perception for using self-service technologies at airport in Australia

Purpose: The use of technology is constantly evolving for various services at airports to enhance the passenger experience. However, the passenger’s perspective towards the technology is different.Design/methodology: A survey was conducted to know these perspectives and finding the differences. The collected data was based on the passengers at Australian airports. The CAST software was used to analyse the simulation model.Findings: The collected survey helped in identifying three types of passengers: the number of passengers who prefer traditional service, the number of passengers who prefer technology-based services and the number of passengers who prefer technology-based services only under the specific circumstances such as less crowded and less processing time. Each type of passenger was further analysed based on their provided arriving time at terminal and processing time for check-in to evaluate the impact on waiting time.Practical implications: The findings suggest only that only one third passengers prefer technology-based services at airports and presents the resulting impact on the waiting time at check-in facilities.Originality/value: Given the current rate of technological innovations at airports, the findings provide insights for check-in facilities management at airports.

Transparent Anti-SARS-CoV-2 and Antibacterial Silver Oxide Coatings.

Transparent antimicrobial coatings can maintain the aesthetic appeal of surfaces and the functionality of a touch-screen while adding the benefit of reducing disease transmission. We fabricated an antimicrobial coating of silver oxide particles in a silicate matrix on glass. The matrix was grown by a modified Stöber sol–gel process with vapor-phase water and ammonia. A coating on glass with 2.4 mg of Ag2O per mm2 caused a reduction of 99.3% of SARS-CoV-2 and >99.5% of Pseudomonas aeruginosa, Staphylococcus aureus, and methicillin-resistant Staphylococcus aureus compared to the uncoated glass after 1 h. We envisage that screen protectors with transparent antimicrobial coatings will find particular application to communal touch-screens, such as in supermarkets and other check-out or check-in facilities where a number of individuals utilize the same touch-screen in a short interval.

Queuing analysis using Viswalk for check-in counter: Case study of Lombok Praya International Airport

Queuing analysis on check-in counter in airport is required to accommodate the passenger processing facilities, such as check-in service. The purpose of this paper is to evaluate the performance of a queuing system at check-in facilities in 2nd passenger terminal Lombok Praya International Airport in 2016 and 2036. This analysis is done by determining parameters of the queues at every check-in counter through simulations on Viswalk. Before running the simulation, the model of airport terminal must be created first. Queuing simulation starts with the traffic demand forecasting of domestic departure passenger for the next 20 years. To determine the optimal number of check-in counters, an iteration of various number is performed. Check-in services time data were adopted from previous study which became an input of the simulation using two different scenarios. The expected output are the queuing parameter and the distribution of passenger service time at each check-in counter.

Modified Importance - Performance Analysis of Airport Facilities- A Case Study of Cochin International Airport Limited

This study aims to measure passengers’ perception of the importance of the four factors of check-in facility, amenities, terminal facilities, and airport accessibility facility with regard to their visit to the airport and their perceived level of performance of the particular facility and the resulting gap. Using purposive sampling method, data was collected from the departing passengers of the Cochin International Airport Limited. A modified importance-performance analysis (IPA) method is developed using exploratory and confirmatory factor analysis methods with the help of structural equations for the purpose of this study. For the analysis, initially an input model was developed by using AMOS-7 graphics. This initial model is refined to reach the final model. An empirical case study of the perceptions of the passengers about the importance and performance of the facilities at the airport is provided in this paper to test the effectiveness and suitability of the modified IPA and gap analysis in the measurement of the level of performance of a facility. Result of the gap analysis shows that except the check-in facilities there is a gap between importance and satisfaction levels of passengers in respect of the facilities and, the airport authorities should give more attention to the facility management at the airport.

Creating the i-Port: Innovative strategies to enhance efficiencies and the passenger experience

Passengers experience their journey as a single whole. Quality time spent at the airport is as important as quality time spent in the aircraft. To remain successful, airports have to operate in accordance with the experience economy. This paper describes how Amsterdam Airport Schiphol is combining the experience economy with transparency and efficiency. Self-service check-in has become commonplace and Schiphol Airport has also introduced self-service baggage check-in facilities. The styling and design of the lounges combine the best that the Netherlands has to offer; for example, the Rijksmuseum has a branch on site at Schiphol Airport. Innovation often starts with wonder, which is why Schiphol Airport engages young professionals and students. This paper argues that successful airports must be one step ahead of their passengers. For this to be possible, the spirit of innovation must be part of their DNA.

Dynamic allocation of check-in facilities and dynamic assignment of passengers at air terminals

This study explores the dynamic allocation of check-in facilities and dynamic assignment of passengers at air terminals to achieve the objectives of minimizing total waiting time and better utilization of facilities. Taking into consideration different check-in services required by departing passengers, adjustments to allocations are made according to the maximum allowable wait time and the lowest service counter utilization rate allowed for the initial allocation condition. The developed model was validated for its feasibility and applied at the Taoyuan International Airport, Taiwan. The application results showed that dynamic allocation of check-in facilities can both reduce waiting times and increase service counter utilization rates. Such benefits can be further enhanced by dynamic assignment of passengers.

Determinants of passengers’ choice of airline check-in services: A case study of American, Australian, Korean, and Taiwanese passengers

This paper investigates factors that influence whether air travelers’ choose conventional counter or self-service check-in, including kiosk and web check-in. It uses data collected from American, Australian, Korean, and Taiwanese passengers. The data suggests that a passenger’s choice of check-in service is strongly dependent on nationality and previous experiences of checking-in; i.e. a cultural bias exists in the behavior of passengers using airline check-in services. Taiwanese passengers prefer to use the conventional counter check-in service but Korean, Australian and American air travelers use more self-service check-in facilities. The analysis also highlights that passengers’ perceptions of the attributes of the check-in service significantly determine their choice of check-in option.

Passenger terminals in airports with highly seasonal demand

Passenger buildings in regional airports with highly seasonal demand are subject to operational constraints that require different design approaches from those typically applied to busy airports. Passenger traffic is shaped by organised tourist flows that exhibit special behavioural patterns affecting peak design hour and dwell time, and hence dimensioning and cost structure. This paper approaches the typical peak design hour via a new method based on the clustering of hourly passenger volumes. It goes on to propose a design based on flexible buffer spaces placed before and after check-in facilities as an efficient planning alternative for airports.

Waiting and queuing in the check-in hall: An ethnographic study of queuing and waiting for check-in services at Manchester Airport

This ethnographic study is exploratory in nature and focuses on the formation, organisation and management of queues at Manchester Airport, paying particular attention to the queues associated with Thompson Fly and First Choice Airways. Data revealed an uneven distribution of power both between passengers/passengers and check-in agent/passengers. Data also revealed the different approaches employed by passengers when deciding which queue to join and the impact of social justice on the behaviour of both the passengers and check-in agents.The study also attempts to evaluate strategies of queue management and makes recommendations which should be used to maintain and support social norms, values and justice. Finally, the study briefly touches upon the impact of self check-in facilities and the public's relationship with such technology.

Planning check-in facilities for the future at Frankfurt Airport

The present paper gives an overview of how Fraport plans future check-in facilities for Frankfurt Airport. It shows how, in a structured approach, the project team defined state-of-the-art and future check-in process variables and analysed the role of special check-in units within these processes. The basic assumptions were verified by an airline survey at Frankfurt Airport. Finally, the paper outlines a planning procedure implementing three planning steps: a linear calculation scheme, followed by a terminal layout phase and a detailed simulation of the newly designed check-in hall. It is shown how changes in the new check-in process might increase terminal capacity and meet airline expectations.

Development of level of service standards for airport check-in facilities

<p align="left">Neste trabalho é apresentada uma metodologia para o desenvolvimento de padrões de nível de serviço em terminais de passageiros em aeroportos em função da percepção dos usuários. O conceito fundamental desta metodologia é uma técnica para obter valores quantitativos para a percepção do serviço oferecido aos passageiros com base em pesquisas de campo em aeroportos. Particularmente o balcão de <em>check-in </em>é avaliado, considerando-se os seguintes fatores: tempo de processamento, tempo de espera e espaço disponível por usuário. O estudo utiliza dados obtidos a partir de uma pesquisa com passageiros conduzida no Aeroporto Internacional de São Paulo/Guarulhos. Os resultados indicam que se pode obter uma escala quantitativa de percepção a partir de dados qualitativos de uma pesquisa.</p>

Nueva área terminal del aeropuerto Madrid-Barajas

The new Terminal Area for Madrid-Barajas is now developing such an intenses works to execution. The 470,000 m2 Terminal is the centrepiece of an ambitious construction programme which will completely transform the existing airport with three new runways (one already in operation), new access roads, an extension to the Metro (with service direct to the new city centre transport interchange that will include airline check-in facilities), a rail connection, new multi-storey parking for 9000 cars and a midfield satellite (of a further 275,000 m2) linked to the terminal by a and a tracked transit system in a tunnel with space for the automated Baggage Handling system as well as vehicle access.

Off-Airport Passenger Check-in Facilities at Satellite Terminals: A Review

In many regions, satellite (i.e., remote, off-airport) terminals that provide baggage check-in and baggage claim would provide several advantages to air travelers, including the ability to avoid parking at the airport or asking a relative or friend to drive to the airport, once to drop off and once to pick up the passengers; congested airline ticket counters and long lines at the skycap podiums; and traffic congestion on the way to the airport and at the airport curbsides. In some regions, such as Boston and Los Angeles, the benefits of satellite terminals have already been demonstrated, even though these terminals currently do not provide baggage check-in or baggage claim. In the United States, satellite terminals that provide baggage check-in and baggage claim serve only passengers traveling on a single airline or a distinct group of airline passengers (e.g., only passengers disembarking a cruise ship). However, baggage check-in and baggage claim for the general public is provided at several satellite terminals that serve overseas airports. The two most significant challenges to be overcome are satisfying FAA security requirements and justifying to airlines that the benefits of providing baggage check-in and baggage claim at a satellite terminal outweigh the associated costs.

Hong Kong International Airport railway

Hong Kong's new 34 km airport railway opened in June 1998 after a construction period of just 43 months. The HK$44 billion project links the new international airport at Chek Lap Kok and the rest of Hong Kong as well as giving essential relief to the existing mass transit railway system. The new railway comprises 8 km of tunnels, 6 km of elevated structures and 20 km of at-grade track. It serves four stations—Hong Kong, Kowloon, Tsing Yi and Chek Lap Kok—and is one of the first railways in the world to be purpose-built from the outset to serve a new airport. It has in-town check-in facilities at the two main urban stations and extensive transport interchanges at each station. The all-seated business class service to the airport takes only 23 minutes from Hong Kong Central and reaches speeds of up to 135 km/h.

HONG KONG INTERNATIONAL AIRPORT RAILWAY.

Hong Kong's new 34 km airport railway opened in June 1998 after a construction period of just 43 months. The HK$44 billion project links the new international airport at Chek Lap Kok and the rest of Hong Kong as well as giving essential relief to the existing mass transit railway system. The new railway comprises 8 km of tunnels, 6 km of elevated structures and 20 km of at-grade track. It serves four stations—Hong Kong, Kowloon, Tsing Yi and Chek Lap Kok—and is one of the first railways in the world to be purpose-built from the outset to serve a new airport. It has in-town check-in facilities at the two main urban stations and extensive transport interchanges at each station. The all-seated business class service to the airport takes only 23 minutes from Hong Kong Central and reaches speeds of up to 135 km/h.

Baggage Handling: Passenger and Baggage Processing at Air Terminals

Basic requirements for the processing of passengers and baggage at air terminals are reviewed. Mechanized baggage handling systems presently (1963) used in Europe and the United States of America are evaluated in terms of capacity, speed of operation, economy and passenger convenience. Layout of terminal buildings to facilitate the flow of passengers and baggage is discussed. The short-term peak load is the basis for the selection and design of handling facilities. Separate facilities for the handling of arriving, transfer and departing baggage are required in most cases. Loading and unloading of baggage at the aircraft and transportation to and from the terminal are major cost and time factors in the handling process. Preloaded flight containers can reduce the time and costs for these operations. Gate check-in processing of passengers is feasible on routes with small amounts of baggage and relatively little transfer traffic. Central check-in facilities are required for terminals with a large proportion of long haul and transfer traffic. Supermarket-type counters have been found especially efficient for central check-in. The advantages of special check-in and free check-in procedures are discussed.