Chat Feature Research Articles

A Novel Web App for Dietary Weight Management: Development, Implementation, and Usability Study.

Online weight loss programs have ambiguous efficacy. There is a growing body of evidence that weight loss programs when combined with apps have better outcomes; however, many apps lack an evidence-based approach to dietary changes for weight loss and do not rely on a theoretical framework for behavior change. This study aimed to describe the development and the preliminary usability and acceptability testing of a web app that uses behavior change techniques (BCTs) to support users of a comprehensive online weight loss program. The weight loss program intervention components were nutrient and weight tracking charts that needed a remotely accessible and online format. The app was designed by nutrition researchers and developers in a collaborative effort. A review of BCTs in weight loss and web apps was performed as well as an assessment of user needs to inform the initial prototype. A preliminary app prototype, version 1.0, was provided to participants of a weight loss trial (N=30) to assess for feasibility of its use. A full app prototype, version 2.0, was feasibility and acceptability tested by trial participants (n=11) with formal feedback by Likert-scale survey and open-ended questions. In the final round of testing, a user group of scientists and developers (n=11) was selected to provide a structured 3-month review through which the group met weekly for collective feedback sessions. The process resulted in a fully developed web app, MealPlot, by the Applied Research Institute, for meal planning and weight tracking that can be used by weight loss users and health professionals to track their patients. MealPlot includes a weight chart, a protein-fiber chart, and a chat feature. In addition, MealPlot has 2 distinct platforms, 1 for weight loss users and 1 for health professionals. Selected BCTs for incorporation into the app were goal setting, feedback, problem-solving, self-monitoring, and social support. Version 1.0 was used successfully to provide a functioning, online weight chart over the course of a 1-year trial. Version 2.0 provided a functional weight chart and meal planning page, but 8 out of 11 participants indicated MealPlot was difficult to use. Version 3.0 was developed based on feedback and strategies provided from user group testing. The web app, MealPlot, was developed to improve outcomes and functionality of an online weight loss program by providing a remote method of tracking weight, food intake, and connecting users to health professionals for consistent guidance that is not otherwise available in a traditional in-person health care setting. The final version 3.0 of the web app will be refined based on findings of a review study gathering feedback from health professionals and from actual weight loss users who are part of a clinical weight loss trial.

Rancang Bangun Website Layanan Muggle Cloud Terintegrasi dengan WHMCS & Tidio LiveChat

This study aims to design and develop the Muggle Cloud service website integrated with WHMCS (Web Host Manager Complete Solution) and Tidio LiveChat. The background of this research is the need for a hosting platform that can manage hosting services, payments, and customer support effectively and efficiently. Many hosting companies currently face difficulties in integrating account management systems, payment processes, and customer support, resulting in suboptimal services for users. The purpose of this research is to develop an integrated system that can solve these problems by providing a website that facilitates hosting service management and supports real-time interaction between customers and technical support. The method used in this research is the Waterfall software development model, which includes the stages of requirement analysis, system design, implementation, testing, and maintenance. Data were collected through literature studies, interviews with related parties, and analysis of existing systems. The results of the research show that the integration between WHMCS and Tidio LiveChat on the Muggle Cloud platform successfully provides an effective solution for managing hosting services and customer support. The implementation of this system not only simplifies administrative and payment processes but also increases responsiveness to customer needs and inquiries through live chat features. The conclusion of this research is that the integrated system can improve operational efficiency and customer satisfaction in hosting service companies and make an important contribution to the development of integrated hosting service management technology.

Proposed Marketing Mix to Increase Sales of Kliknik Stores in E-Commerce

Kliknik is a shop that sells medicines and vitamins. Kliknik operates on e-commerce at Tokopedia and Shopee. Kliknik's main problem is not achieving the target since March 2022. This is in line with the improving pandemic conditions in Indonesia. Compared with several pharmaceutical companies' net sales, the improving pandemic conditions do not affect a company's sales. It is necessary to propose a marketing mix that Kliknik can implement based on segmenting, targeting, and positioning analysis to achieve the specified Kliknik sales target. Data collection was carried out using a questionnaire. 97 respondent data was obtained, which could be analyzed. Segmentation analysis was done by using k-means clustering. Three clusters were obtained: general, loyal, and critical customers. Through a targeting process, loyal customers were selected as the target market for Kliknik Shop. The positioning statement for the Kliknik Shop is that loyal customers can always shop at the Kliknik because the Kliknik Shop appreciates the trust they have been given. The marketing mix proposal is general but still adheres to the 4P+2P+2C+3S marketing mix concept. The proposed marketing mix given is that Kliknik Shop can take part in some events held by e-commerce, Kliknik Shop admin can actively contact customers who have finished shopping via the chat feature in e-commerce and must be responsive to respond to all chats, comments, and discussions. Kliknik shops are also advised to create social media, Instagram, as a promotional media and extend store operating hours.

Twenty-Four Hour Live Chat Feature and Customer Satisfaction

Purpose –This paper wants to describe the e-service quality of customer support in handling crypto asset consumer problems using the 24-hour live chat feature, and an overview of customer satisfaction ratings at PT Akunku Dotcom Indonesia Methodology/approach –The survey was conducted on 100 Reku friend respondents who had interacted with customer support via the 24-hour live chat feature. The instrument used is a questionnaire with 4 Likert scales and customer satisfaction rating data. The assessment of e-service quality is presented in the form of an average answer score and the level of agreement between Reku friends. Findings –E-Service Quality through the 24 Hour Live Chat Feature on Reku received a positive response from Reku users with an agreement rate of almost 90%. Reku Indonesia's Customer Satisfaction Rating is dominated by the Good Rate category. Both the Good Rate and Bad Rate sections are mostly influenced by Customer Support services. Novelty/value –Customer support needs to provide a sense of security to customers of digital products such as crypto assets, through maximum e-service quality, so that this can have an impact on maximum customer satisfaction ratings too

Design of Intelligent Chatbot for Stress Management

This paper focuses on using natural language processing (NLP) in chatbots to manage stress in war-affected countries. A Java-based chatbot was designed to alleviate stress using two algorithms: TextRank and Stanford_CoreNLP. The problem was solved by integrating different languages using a plugin. The chatbot was tested with fifteen people and received positive feedback. Modifications were made based on user feedback, with journaling being a winner. However, the chatbot faced limitations like lack of Arabic language support and voice chat feature.

Development and implementation of a digital health intervention (DHI) electronic patient-reported outcome measure (ePROM) platform to monitor patients with cancer.

163 Background: Cancer is heterogeneous diseases associated with a significant burden of symptoms and treatment-related adverse events. Digital Health Interventions (DHIs) emerge as promising tools for active/continuous monitoring of patients (pts). Evidence suggests that DHIs may enhance healthcare delivery and improve clinical outcomes by facilitating symptom detection and enabling more effective real-time informed decisions. We aim to develop and implement an electronic Patient-reported Outcome Measure (ePROM) platform to monitor pts undergoing cancer treatment. Methods: We developed ThummiOnco, a DHI ePROM platform designed for monitoring of pts during cancer treatment. It allows pts to report their symptoms (reported and graded according to the CTCAE), quality-of-life (QoL) (EORTC EQ-5D questionnaire), emotional state, treatment adherence (Morisky-Green questionnaire), Emergency Room (ER) visits and hospitalizations through a mobile application. Upon registration, pts consent to share their data with their medical team and provide essential demographic information such as age, sex, cancer type, and treatment regimen. A medical algorithm analyzes the collected data to generate instant personalized recommendations and guidance, including indicating the need of seeking emergency care in the case of serious high-grade or worrisome complaints. Patients also have the option to engage in real-time conversations with the medical team through an online chat feature. Treating physicians and the medical team can continuously access pts data real-time, through an online dashboard, enabling them to visualize information and statistics, address symptom alerts, and make informed management decisions. ThummiOnco is available at no cost to pts at htt ps://thummi.global . Results: Between August 2021 and March 2024, ThummiOnco monitored 925 pts across 7 institutions in Brazil, encompassing both private and public health systems. The majority of pts (72%) were female, with 28% being male. The most frequently monitored cancer types were Breast Cancer (39%), Lung Cancer (7%) and Colon Cancer (6%). During this period, a total of 71.373 interactions were recorded, including 36.175 (51%) chat messages, 21.644 (30%) symptom reports, 10.597 (15%) emotional state reflections, 2.819 (4%) QoL assessments, and 138 (0.2%) ER registries. A total of 23 different symptoms were reported, with the most frequent being: fatigue (16%), joint pain (8%), and nausea (7%). 13.187 (61%) grade 1, 6.545 (30%) grade 2, and 1.912 (9%) grade 3 symptoms were registered. In total, the medical algorithm generated 1.921 recommendations for seeking emergency care. Conclusions: ThummiOnco's capacity to detect a wide range of symptoms and enable real-time informed decisions underscores its potential to enhance patient outcomes and healthcare service delivery.

A Platform for Emotional Evaluation and Psychological Support: Development and Usability Evaluation using SUMI

Mental illness has been ranked as one of the diseases with the highest number of cases globally. Generally, an individual can only be diagnosed with mental illness by undergoing proper medical procedures by the experts. On the other hand, due to the presence of different beliefs in various cultures and ethnicities, an individual is also claimed to have mental illness by the assumptions made based on the symptoms that the individual is having. This is additionally contributed by feelings of reluctance and being reserved, where the individual would subsequently resort not to go for a proper medical assessment. Therefore, to overcome this problem, this present project was developed as a real-time platform for users with mental health conditions to freely share their problems. Specifically, a rule-based algorithm of Depression Anxiety Stress Scales (DASS) was implemented in the Emotional Evaluation and Psychological Support (PEEPS). Furthermore, a real-time platform for PEEPS was developed and the effectiveness of the whole system was evaluated by using the Software Usability Measurement Inventory (SUMI). The development of the project would benefit the users to evaluate their own level of depression, stress and anxiety through the DASS test and get necessary counselling through the chat feature. According to the results collected, it was shown that the users were satisfied with the PEEPS application. This application is certainly relevant for governmental and non-governmental institutions that are interested in supporting and improving mental health-related issues. Future studies may consider modifying the machine learning technique to anticipate mental health issues as well as adding a few other elements to the application, such as personalized feedback or patient recommendations.

M-Thyroid Care Mobile App: Virtual Video Consultation Application for Thyroid Clinic

The present study aims to enhance thyroid clinics by proposing solutions through collaboration between medical experts and researchers, thereby enhancing the quality of healthcare services. To minimize unnecessary in-person consultations, a doctor requested the development of an app to address non-critical physical consultation appointments. Design-based research is a robust methodology that combines theory-driven inquiry with real-world problem-solving to develop interventions or serve as the basis for the research being discussed. M-Thyroid Care is designed to provide a practical and cost-effective platform for online consultations, facilitating video calls between patients and doctors. By leveraging this technology, the app aims to enhance patient monitoring and optimize the efficiency of thyroid clinic consultations. Moreover, the integrated chat feature allows for real-time communication, fostering effective doctor-patient interaction even outside of scheduled appointments. Additionally, the app enables the sharing of files, videos, and images, empowering doctors to review diagnostic reports and relevant visual data remotely. This further streamlines the consultation process. By reducing the reliance on physical visits for non-critical cases, the app has the potential to enhance access to specialized care, decrease wait times, and optimize resource utilization in the clinic setting. The prototype has the potential to enhance patient care, as demonstrated by this proactive engagement with stakeholders.

Study on Leveraging Digital Tools for Enhancing Employee Engagement in Remote Work Settings

The global workforce has witnessed a transformative shift towards remote work arrangements, accelerated by advancements in digital technology and the unprecedented challenges posed by the COVID-19 pandemic. This paradigm shift has necessitated a reevaluation of traditional workplace dynamics and a greater emphasis on leveraging digital tools to facilitate remote work. With the traditional office setting no longer the norm, organizations are increasingly turning to virtual collaboration platforms, communication tools, and digital solutions to enable remote work. The rise of remote work presents both opportunities and challenges for organizations. On one hand, it offers employees greater flexibility, reduces overhead costs associated with maintaining physical office spaces, and enables access to a wider talent pool. On the other hand, remote work can lead to feelings of isolation, communication barriers, and challenges in maintaining employee engagement and productivity. Employee engagement is not just about satisfaction with the job; it's about fostering a deep connection at the emotional between employees and their work and the organization they belong to. It encompasses enthusiasm, dedication, and commitment towards organizational goals, reflecting a sense of purpose and belonging within the company. As the modern workplace undergoes a seismic shift towards remote work arrangements, maintaining and nurturing this emotional connection poses a significant challenge. Remote work offers undeniable benefits, including flexibility and cost advantages, yet it also introduces unique hurdles to sustaining employee engagement. One such challenge is the preservation of a strong team spirit across geographically dispersed members. Without the physical proximity of a traditional office, communication can become fragmented, hindering team cohesion and leaving individuals feeling isolated and uninformed. Moreover, the absence of face-to-face interactions can obscure recognition of accomplishments, leading to diminished morale and motivation among remote workers. However, the digital landscape provides an array of tools to address these challenges and cultivate a thriving remote team environment. Communication platforms, such as chat features, video conferencing, and instant messaging, bridge the geographical divide, facilitating seamless interaction and information sharing among team members. Collaboration tools, including project management software and shared documents, foster transparency and teamwork, enabling remote employees to collaborate effectively despite physical separation.

Virtual Communication Patterns of Mobile Legends Gamers' Journalism in Youth Sarcasm Actions in Kisaran City, Asahan Regency

Game journalism is a field of journalism that focuses on the gaming industry and gaming culture. Online gaming journalism is the process of reporting and making news about the online gaming industry and esports content. Mobile Legend is one of the MOBA games available for mobile play. Ten players in two teams typically play these games, following a five-versus-five format. In Mobile Legends, users have the ability to communicate through the virtual world. The process of virtual communication involves conveying messages to others within the virtual environment. This study aims to determine how the virtual communication patterns used by mobile gamers influence the sarcasm of the Asahan district's remains. The results of this study show that mobile Legends gamers in the district are more likely to use the voice chat and manual chat features as a virtual communication tool to convey the circus words or sentences that players use in mobile Legends online games. Then, gamers employ circular communication patterns, which involve a message delivery process that allows both communicators to exchange functions. As is the case with a player who starts commenting on a bad game from another player, that comment is given feedback against the commentator and can be replied to by the team member to give another feedback. This study employs qualitative research methods such as library study, observation and interview techniques, virtual ethnography methods, and documentation as an additional method.

“Focus Flow” An approach to Distraction Free Environment

In the modern landscape of digital work environments, staying focused on tasks amidst a plethora of distractions has become a significant challenge. To address this issue, the "Focus Flow," a desktop application meticulously crafted to optimize productivity by minimizing interruptions from social media, games, and other potential distractions. The core feature, "Focus Mode," empowers users to isolate and prevent access to distracting applications, fostering an environment conducive to concentration. Technical implementation involves the strategic use of file permissions or firewall rules, ensuring a seamless and secure process running in the background. Beyond distraction control, Focus Flow integrates an array of functionalities. From straightforward to- do lists, local task management, and a documents viewer for seamless file accessibility to a unique Test Mode that transforms the system into a secure environment for standardized test- taking, the application aims to provide a holistic solution to enhance productivity. Moreover, the inclusion of an in-app chat feature enables communication within the application, fostering collaboration without external distractions. A central dashboard serves as a command center, offering quick access to Focus Mode, statistics, task management, and other essential features. The application also incorporates progress tracking, allowing users to visualize trends over time and set and monitor productivity goals. In summary, Focus Flow aspires to redefine the way users approach works, providing a comprehensive toolkit to create a distraction-free and productive work environment.

IPET: The Design, Development, and Assessment of a Web-Based Application for Pet Adoption

The iPet web application was developed to assist in pet adoption and support for pets whose owners are unable to care for them, thereby reducing the risk of abandonment. This study utilized a developmental research method, following the six steps of the waterfall model: requirements analysis, design, implementation, testing, deployment, and maintenance. IT experts used ISO 25010 standards to evaluate the application's functional suitability, performance efficiency, compatibility, usability, reliability, security, maintainability, and portability. Feedback from end-user respondents in Barangay Aduas Norte, Cabanatuan City, including both pet owners and non-pet owners, indicated a high level of satisfaction with iPet's effectiveness. Based on the study's findings, recommendations were made to enhance the application. It was suggested to develop iPet as a mobile-based application for convenient access on smartphones and tablets. The integration of chat features was also recommended to improve user communication and information exchange. Future researchers were advised to utilize these findings for their own research on pet adoption applications. Implementing these recommendations would improve the functionality, user experience, and efficiency of iPet, thereby facilitating the pet adoption process and enhancing the overall experience for pet owners and potential adopters

Empowering Nonverbal Communication: A Comprehensive Examination of Sign Language Recognition Systems and Implementation of Interpretation

This paper provides a analysis of previous research on sign language recognition systems and their impact on Providing meaningful interaction among non-verbal individuals. It introduces a real-time sign language interpreter that translates text into gestures and vice-versa, accommodating regional sign languages and promoting personal expression. In a manner distinct from previous systems, it emphasizes individualization and includes text chat features for seamless communication. By enabling users to create and share their own gestures, it Promotes cultural diversity and authentic self-expression, promoting inclusivity and empowerment within the non-verbal community. This innovative solution also alleviates the pressure on non-verbal communication users to perform gestures in front of a camera for accurate recognition, addressing issues with outdated sign languages and the lack of personal sign gestures. Key Word: Sign Language Recognition, Text-to-sign Translation, Sign Language Interpreter, Sign Language Evolution, Recognition Models, Recognition Techniques.

Role of Interpersonal Communication Using Artificial Intelligence: A Case Study on Improving Communication Quality in Library

This study aims to explore the role of ChatGPT and artificial intelligence (AI) in improving the quality of interpersonal communication in an online learning environment. The case study was conducted on an online learning platform that provides chat features and an AI chatbot. The study used a mixed method, with data collected through surveys and structured interviews of 30 online course participants. The results showed that using ChatGPT and AI in interpersonal communication can improve the quality of communication between course participants. In addition, course participants found it more convenient and easier to communicate with an AI chatbot than with fellow course participants. These findings suggest that ChatGPT and AI can be effective tools for improving the quality of interpersonal communication in an online learning environment, especially when interacting with strangers or in less comfortable situations. This study provides insight into how technology can be harnessed to improve social interaction in an educational context.
 Keywords: interpersonal communication, ChatGPT, AI

HELLOTALK: AN APPLICATION TO IMPROVE UNIVERSITY STUDENTS’ WRITING SKILLS

This study intends to find out the university students’ experience in using the Chat feature in the HelloTalk application. The method used was a mixed method researching 55 university students from several universities in Aceh consisting of 13 male and 42 female students. The instruments used in this research were a questionnaire and an interview with several selected this research, researchers used descriptive analysis to analyse the data from the questionnaire and thematic analysis to analyse the data from the interviews. The result revealed that the university students felt improvement in the writing element while using the chat feature in HelloTalk, especially the vocabulary element.

Design and Build Features Chat on Renting Book Application Based Web Technology

This research is motivated by the development of innovation in the field of technology from time to time. The existence of a book rental application makes it easy for users to carry out book rental activities, users need communication so that rental activities can run well. Communication is needed to exchange messages between message senders and message recipients, chat features are needed in book rental applications. The addition of the chat feature to the book rental application is needed so that communication between tenants and landlords can be easily carried out and run well. By using the PHP programming language and mySql database to organize, store, and manage the data needed in application design, it is hoped that it can be developed by developers easily so that applications can run on mobile devices so that applications can be used on all devices. This study uses the literature study method and also from the author's observations on chat applications that currently exist. In its implementation, this feature works well and efficiently, the result is that users can communicate between users in the book rental application

Pola Komunikasi Jarak Jauh antara Anak dan Orang Tua dalam Menjaga Hubungan Keluarga: Studi pada Mahasiswa FISIP UNSIKA Angkatan 2019 yang Berasal dari Luar Karawang

Communication patterns in the family are the key to maintaining good relationships between parents and children. Lack of communication intensity during long distance relationships makes communication less effective. Therefore, researchers want to research how long-distance communication patterns between children and parents maintain family relationships. This research aims to find out how long-distance communication patterns between children and parents maintain family relationships (Study of 2019 FISIP UNSIKA Students from Outside Karawang). The research method used in this research is descriptive qualitative. The results of this research can be concluded that the communication patterns used by the six informants between children and parents when having long distance relationships are liberating, authoritarian and democratic communication patterns. Researchers also link the interaction approach theory, which in this theory has 4 assumptions used in maintaining long distance relationships. When communicating long distance, these six informants apply primary and secondary communication patterns. This can be seen from the results of research with the six informants that they communicate using verbal symbols, namely in the form of language, to express words, and chat via telephone and using the WhatsApp chat feature and media. video calls. The obstacles experienced in the process of communicating long distances include time, physical and economic barriers

The Effectiveness of Telegram as an Online Learning Media

Learning media is the main supporting factor that is needed to support the learning process, especially at this time which requires educators to design learning media as an innovation using online media. This study aims to determine the effectiveness of telegram as an online learning media and how important the telegram application is as an online learning media tool. Therefore, the teaching and learning process at this time really needs learning media in order to achieve good learning objectives and for the birth of a new generation that is more innovative and creative. Learning media at this time is very much including the telegram application, this telegram application is a technology application in the form of a chat feature that can be used as a learning media in online learning that can be used either via smartphone or desktop. This type of research is descriptive qualitative research with a literature approach related to the topic discussed. The results of this study explain how the effectiveness of the telegram application as an online learning media.

Do Petanque Sports Athletes in Jawa Tengah Need Android-Based Applications for Training Program Implementation?

The purpose of this study was to analyze the needs of athletes regarding monitoring the implementation of training programs for Android-based athletes and trainers. This research method is descriptive quantitative. The samples in this study were 20 athletes, 5 licensed trainers in petanque sports, and 1 expert in the fields of physical conditioning, 1 information, and technology. The data collection technique for this research was purposive sampling. The results of this study are that researchers found various things athletes need based on data in the field. The data is based on the results of distributing questionnaires and interviews with athletes, licensed petanque trainers, experts in physical conditioning, and experts in information and technology. These needs can be summarized in an Android-based application that can record data and athlete training developments on the field. Additional information from experts on physical conditions that monitor the implementation of petanque sports is urgently needed. This is useful for reducing the risk of injury to athletes caused by physical conditions that are not properly monitored. Information and technology experts claim that the Android application can be used to display chat features and maps, and it is very safe for storing data on the condition of athletes in each exercise. The conclusion from this study is that athletes need the application of a monitoring system for implementing training programs to improve the athlete's performance. Petanque trainers need a touch of technology based on Android applications to monitor the implementation of training programs and activities outside athlete training. Keywords: Monitoring, Training Program, Android, Petanque

Collaborative Learning Management System with Analytical Insights: A Preliminary Study

The mode of teaching and learning had been drastically changed over the decades. Therefore, one approach might not fit into all scenarios. Collaborative learning promotes collaboration between the students in completing given tasks with common goals. In this paper, problem statements were formed: (i) the collaboration between students and their teachers in the virtual learning environment has been at the bare minimum, (ii) the learning management system implemented has not been fully utilised with the data and information collected academically. Moreover, systematic literature review (SLR) is practised to investigate insights about collaborative learning, learning management system (LMS) and analytical approaches for student profiling. The aim of this paper is to address three research questions formed in the SLR: (i) What is the most commonly practised methodology for collaborative learning? (ii) What are the typical practised analytical methods and models for student profiling? and (iii) What factors influence students to use the learning management system? Besides, collaborative learning enables the students to conduct group discussions and assignments, promoting mutual interactions and creating knowledge amongst them. Additionally, the third-party LMS lacks synchronous chat feature. A student's profile grants educators valuable insights into the student's academic performance and learning progress. This information contributes to predicting the student’s performance with the assistance of analytical approaches applied. The applied analytical approaches provide useful information about the student’s learning behaviour, allowing the teachers to take adequate action. As a result, a conceptual framework is constructed with hypotheses formulated, reflecting the relations between each construct. Besides, a dedicated collaborative learning management system with machine learning capabilities is an ideal solution, tackling students’ collaboration among peers and between teachers with their academic performance and behaviour taken into account.