Care Chatbot Research Articles

Asthma Care Chatbot

Asthma is a chronic respiratory condition affecting millions of people worldwide, characterized by inflammation and narrowing of the airways, leading to symptoms such as coughing, wheezing, and shortness of breath. Managing asthma effectively requires timely intervention and personalized care to alleviate symptoms and prevent exacerbations. In this context, the Asthma Care Chatbot serves as an innovative solution to assist individuals in managing their asthma symptoms more efficiently. Leveraging advancements in technology and machine learning, this chatbot provides personalized recommendations based on user-reported symptoms, age, and gender. By integrating a user-friendly graphical interface, the chatbot aims to enhance accessibility and usability for individuals seeking guidance on managing their asthma condition. This project utilizes a machine learning model trained on a dataset comprising asthma severity data to predict the severity of symptoms reported by users. Through an intuitive interface, users can input their symptoms, demographic information, and receive real-time predictions regarding the severity of their asthma symptoms. Based on the predicted severity level, the chatbot offers tailored recommendations, ranging from self-care measures to prompt medical intervention. Furthermore, the chatbot's performance is evaluated using various metrics such as accuracy, precision, recall, and F1 score, ensuring its reliability and effectiveness in providing accurate predictions. By continuously refining its recommendations based on user feedback and data-driven insights, the Asthma Care Chatbot aims to empower individuals to take proactive steps in managing their asthma condition and improving their quality of life. Asthma Care Chatbot represents a pioneering approach towards personalized asthma management, bridging the gap between individuals and accessible healthcare solutions through the integration of technology and machine learning. By offering personalized guidance and support, the chatbot endeavours to empower individuals in effectively managing their asthma symptoms and promoting better.

Transforming Health Care Through Chatbots for Medical History-Taking and Future Directions: Comprehensive Systematic Review.

The integration of artificial intelligence and chatbot technology in health care has attracted significant attention due to its potential to improve patient care and streamline history-taking. As artificial intelligence-driven conversational agents, chatbots offer the opportunity to revolutionize history-taking, necessitating a comprehensive examination of their impact on medical practice. This systematic review aims to assess the role, effectiveness, usability, and patient acceptance of chatbots in medical history-taking. It also examines potential challenges and future opportunities for integration into clinical practice. A systematic search included PubMed, Embase, MEDLINE (via Ovid), CENTRAL, Scopus, and Open Science and covered studies through July 2024. The inclusion and exclusion criteria for the studies reviewed were based on the PICOS (participants, interventions, comparators, outcomes, and study design) framework. The population included individuals using health care chatbots for medical history-taking. Interventions focused on chatbots designed to facilitate medical history-taking. The outcomes of interest were the feasibility, acceptance, and usability of chatbot-based medical history-taking. Studies not reporting on these outcomes were excluded. All study designs except conference papers were eligible for inclusion. Only English-language studies were considered. There were no specific restrictions on study duration. Key search terms included "chatbot*," "conversational agent*," "virtual assistant," "artificial intelligence chatbot," "medical history," and "history-taking." The quality of observational studies was classified using the STROBE (Strengthening the Reporting of Observational Studies in Epidemiology) criteria (eg, sample size, design, data collection, and follow-up). The RoB 2 (Risk of Bias) tool assessed areas and the levels of bias in randomized controlled trials (RCTs). The review included 15 observational studies and 3 RCTs and synthesized evidence from different medical fields and populations. Chatbots systematically collect information through targeted queries and data retrieval, improving patient engagement and satisfaction. The results show that chatbots have great potential for history-taking and that the efficiency and accessibility of the health care system can be improved by 24/7 automated data collection. Bias assessments revealed that of the 15 observational studies, 5 (33%) studies were of high quality, 5 (33%) studies were of moderate quality, and 5 (33%) studies were of low quality. Of the RCTs, 2 had a low risk of bias, while 1 had a high risk. This systematic review provides critical insights into the potential benefits and challenges of using chatbots for medical history-taking. The included studies showed that chatbots can increase patient engagement, streamline data collection, and improve health care decision-making. For effective integration into clinical practice, it is crucial to design user-friendly interfaces, ensure robust data security, and maintain empathetic patient-physician interactions. Future research should focus on refining chatbot algorithms, improving their emotional intelligence, and extending their application to different health care settings to realize their full potential in modern medicine. PROSPERO CRD42023410312; www.crd.york.ac.uk/prospero.

Using a Smartphone-Based Chatbot for Postoperative Care After Intravitreal Injection During the COVID-19 Pandemic: Retrospective Cohort Study.

During the COVID-19 pandemic period, it was difficult to carry out regular and scheduled follow-up of patients in the outpatient department, especially during lockdown periods. However, early detection of initial infection or other serious conditions is vital for patients after ocular surgery, such as intravitreal injection (IVI) for age-related macular degeneration (AMD). We evaluated the use of a smartphone-based postoperative care chatbot system (PCCS) with an instant bidirectional feedback system for patients to self-report postoperative symptoms and signs. During the COVID-19 level 3 epidemic alert in July 2021 in Taiwan, the PCCS alerted the patients to report and grade 6 ocular symptoms and signs associated with ocular inflammation or retinal detachment. Patients used the PCCS for 7 days post surgery to assess their symptoms and signs each day after receiving an alert. Data were automatically collected using a cloud computer system, including symptom grades and messages sent to medical staff for further medical assistance. A user satisfaction questionnaire was administered to the patients on the seventh day post surgery. In total, 185 patients participated in this study. There were 26 (3.03%) reports of symptom grade deterioration (including increased blurred vision, eye swelling, nausea, and floaters or flashes) from 12 (6.5%) patients. We found no difference in the gender of patients who received an early medical consultation. One case of endophthalmitis was reported, wherein an improvement was observed after prompt administration of IVI antibiotics twice. Overall, 87% (n=185) of patients were satisfied or very satisfied with communicating their symptoms instantly through the app; they were willing to use it again and believed that it could improve the quality of care. Seven of the 185 (3.8%) patients had an earlier medical consultation and 1 (0.5%) had endophthalmitis. The chatbot system, designed for self-reporting postoperative symptoms and providing instant bidirectional feedback on smartphones, could be beneficial for enhancing the quality of care in early medical consultations without gender differences among patients with AMD receiving IVI, and achieved satisfactory responses from patients.

AI Hesitancy and Acceptability-Perceptions of AI Chatbots for Chronic Health Management and Long COVID Support: Survey Study.

Artificial intelligence (AI) chatbots have the potential to assist individuals with chronic health conditions by providing tailored information, monitoring symptoms, and offering mental health support. Despite their potential benefits, research on public attitudes toward health care chatbots is still limited. To effectively support individuals with long-term health conditions like long COVID (or post-COVID-19 condition), it is crucial to understand their perspectives and preferences regarding the use of AI chatbots. This study has two main objectives: (1) provide insights into AI chatbot acceptance among people with chronic health conditions, particularly adults older than 55 years and (2) explore the perceptions of using AI chatbots for health self-management and long COVID support. A web-based survey study was conducted between January and March 2023, specifically targeting individuals with diabetes and other chronic conditions. This particular population was chosen due to their potential awareness and ability to self-manage their condition. The survey aimed to capture data at multiple intervals, taking into consideration the public launch of ChatGPT, which could have potentially impacted public opinions during the project timeline. The survey received 1310 clicks and garnered 900 responses, resulting in a total of 888 usable data points. Although past experience with chatbots (P<.001, 95% CI .110-.302) and online information seeking (P<.001, 95% CI .039-.084) are strong indicators of respondents' future adoption of health chatbots, they are in general skeptical or unsure about the use of AI chatbots for health care purposes. Less than one-third of the respondents (n=203, 30.1%) indicated that they were likely to use a health chatbot in the next 12 months if available. Most were uncertain about a chatbot's capability to provide accurate medical advice. However, people seemed more receptive to using voice-based chatbots for mental well-being, health data collection, and analysis. Half of the respondents with long COVID showed interest in using emotionally intelligent chatbots. AI hesitancy is not uniform across all health domains and user groups. Despite persistent AI hesitancy, there are promising opportunities for chatbots to offer support for chronic conditions in areas of lifestyle enhancement and mental well-being, potentially through voice-based user interfaces.

Health Care Chatbot

Health Care Chatbot

A Survey of Artificial Intelligence Approaches for Mental Healthcare Chatbots

The research paper explores the evolving landscape of mental health care chatbots, examining their features, challenges, and future prospects. By synthesizing current research and developments, we aim to provide insights into the potential benefits and limitations of integrating chatbots into mental health care. According to the literature survey these systems have used different frameworks of Natural Language Processing (NLP), Natural Language Understanding (NLU) technologies and ML models. The chatbot aims to make a discussion between mortal and machine. Healthcare chatbot system stores the knowledge database to identify the judgment and making a decision to answer the question of the users and save their time and get the instant response. Keywords— Natural Language Processing, Artificial Intelligence, Mental Healthcare system, Machine learning, Natural Language Understanding, Chatbot

The Impact of the Health Care Chat-bot Initiative on Patient Outcomes and Accessibility

The Impact of the Health Care Chat-bot Initiative on Patient Outcomes and Accessibility

A Survey of Health Care Chatbot for Patient Support

This literature survey delves into the evolving realm of healthcare chatbots, analyzing a variety of research papers on AI chatbot systems. The papers cover diverse objectives, methodologies, and applications within healthcare, including microservice architectures for chronic patient support, disease prediction, herbal remedies, and mental health support. Common threads across the papers include the adoption of natural language processing, machine learning, and AI markup languages. Ethical considerations, such as data privacy and consent, are identified as crucial aspects. Some papers focus on specific medical domains, while others propose comprehensive frameworks integrating IoT and health knowledge graphs. The survey highlights challenges like unified semantic approaches for patient data and underscores the ongoing need for research to address gaps, enhance chatbot intelligence, and ensure ethical deployment in real-world healthcare scenarios

Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review.

Chatbots, or conversational agents, have emerged as significant tools in health care, driven by advancements in artificial intelligence and digital technology. These programs are designed to simulate human conversations, addressing various health care needs. However, no comprehensive synthesis of health care chatbots' roles, users, benefits, and limitations is available to inform future research and application in the field. This review aims to describe health care chatbots' characteristics, focusing on their diverse roles in the health care pathway, user groups, benefits, and limitations. A rapid review of published literature from 2017 to 2023 was performed with a search strategy developed in collaboration with a health sciences librarian and implemented in the MEDLINE and Embase databases. Primary research studies reporting on chatbot roles or benefits in health care were included. Two reviewers dual-screened the search results. Extracted data on chatbot roles, users, benefits, and limitations were subjected to content analysis. The review categorized chatbot roles into 2 themes: delivery of remote health services, including patient support, care management, education, skills building, and health behavior promotion, and provision of administrative assistance to health care providers. User groups spanned across patients with chronic conditions as well as patients with cancer; individuals focused on lifestyle improvements; and various demographic groups such as women, families, and older adults. Professionals and students in health care also emerged as significant users, alongside groups seeking mental health support, behavioral change, and educational enhancement. The benefits of health care chatbots were also classified into 2 themes: improvement of health care quality and efficiency and cost-effectiveness in health care delivery. The identified limitations encompassed ethical challenges, medicolegal and safety concerns, technical difficulties, user experience issues, and societal and economic impacts. Health care chatbots offer a wide spectrum of applications, potentially impacting various aspects of health care. While they are promising tools for improving health care efficiency and quality, their integration into the health care system must be approached with consideration of their limitations to ensure optimal, safe, and equitable use.

Chatbots in Health Care: Connecting Patients to Information

Why Is This an Issue?&#x0D; &#x0D; Artificial intelligence (AI) is increasingly being used in health care settings. Chatbots geared toward patient use are becoming more widely available, but the clinical evidence of their effectiveness remains limited.&#x0D; &#x0D; What Is the Technology?&#x0D; &#x0D; AI-based chatbots are computer programs or software applications that have been designed to engage in simulated conversation with humans using humanlike language.&#x0D; Chatbots can help humans save time and allow them to focus on more high-level creative or strategic thinking by taking over more routine or repetitive tasks, such as automated customer service chats, appointments, or staff scheduling.&#x0D; &#x0D; What Is the Potential Impact?&#x0D; &#x0D; Anyone with access to an internet-enabled computer or a smartphone could use these chatbots to access health information.&#x0D; Chatbots can provide patients with 24/7 access to health information, such as symptom assessment, supportive information, medication reminders, or appointment scheduling, allowing access to information when health care providers are unavailable. There appear to be trends toward efficacy and user satisfaction, but the evidence to support the clinical effectiveness of chatbots in health care is still being established.&#x0D; Existing health care chatbots are mostly free for patients to access, although some developers and health care providers charge fees to access additional features or content. Some apps may be prescribed to patients by providers. These could be covered by insurance or licensed to health care providers by the developer.&#x0D; &#x0D; What Else Do We Need to Know?&#x0D; &#x0D; Ethical and data privacy issues remain top of mind when considering the widespread implementation of chatbots for patient use in health care settings.&#x0D; ChatGPT and other AI tools that were not developed specifically for health care do not necessarily provide the level of data privacy that is required of health care information. They are also trained on historical datasets and do not provide responses based on the most current clinical recommendations or health data.&#x0D; The development of AI-specific ethical frameworks could facilitate safer and more consistent development of AI tools in health care by preventing the misuse of AI technologies and minimizing the spread of misinformation.&#x0D; AI tools still require human oversight in terms of moderation and troubleshooting.&#x0D;

CUSTOMER SUPPORT CHATBOT

Abstract—The food business has seen a dramatic transition in recent years toward digital platforms as more and more customers choose to order food through online channels. Businesses are using creative solutions, like customer care chatbots, to handle the growing demand and expedite the purchase process. The creation and application of a customer support chatbot designed especially for food orders is the main goal of this study. This study's main goals are to integrate a sophisticated chatbot system into the meal ordering process to improve operational efficiency and the overall user experience. The chatbot's purpose is to converse with consumers in natural language, providing a smooth, customized experience that resembles a human conversation. By utilizing sophisticated natural language processing (NLP), The chatbot's objectives are to handle orders, comprehend customer preferences, and deliver pertinent information. Keywords—Ease of user experience, Enhanced customer service, Voice recognition, user feedback, Time efficiency.

Health Care Chatbot Assistant System

Rasa stack consists of many open source AI apparatuses solely utilized in plan to make a logical chatbot. It consists of incredible APIs embedded along the Rasa stack that incorporates Natural language understanding. It incorporates the sack of words calculation helping in streamlining portrayl utilized in measurable displaying and AI stages and furthermore trend setting innovation. The proposed framework is to make an option in contrast to this ordinary strategy for visiting a clinic and making a meeting with a specialist to get analysis. From the user queries chatbot will, predicts the infection and prescribes treatment along with necessary medicine. It like wise support the utilization of this RASA stage for the client specific format according to their prerequisites and furthermore elevates in building up the system for better efficiency.

Health Care Chatbot

Artificial intelligence (AI) is at the forefront of transforming numerous aspects of our lives by modifying the way we analyze information and improving decision-making through problem solving, reasoning, and learning. Machine learning (ML) is a subset of AI that improves its performance based on the data provided to a generic algorithm from experience rather than defining rules in traditional approaches. Advancements in ML have provided benefits in terms of accuracy, decision-making, quick processing, cost-effectiveness, and handling of complex data. Chatbots, also known as chatter robots, smart bots, conversational agents, digital assistants, or intellectual agents, are prime examples of AI systems that have evolved from ML. This paper presents Healthcare Chatbot using Artificial Intelligence that can make a human-system interaction to resolve basic queries regarding health parameters before consulting a doctor. The actual purpose behind this work is to work on the user's symptoms and to provide medical suggestions according to it, to reduce the time and cost required for the process. The chatbot works on provided input by the user, It takes sentence keywords and makes decisions to solve the user's query and answers it accordingly. Given these effectual benefits, it is not surprising that chatbots have rapidly evolved over the past 2 decades and integrated themselves into numerous fields, such as entertainment, travel, gaming, robotics, and security. Chatbots have been proven to be particularly applicable in various health care components that usually involve face-to-face interactions. With their ability for complex dialog management and conversational flexibility, integration of chatbot technology into clinical practice may reduce costs, refine workflow efficiencies, and improve patient outcomes. A user can be able to recognize the actual disease by providing symptoms of it. As if a person will also know about the solutions or we can say precautions and remedies that they should take accordingly.

The Effects of a Health Care Chatbot's Complexity and Persona on User Trust, Perceived Usability, and Effectiveness: Mixed Methods Study.

The rising adoption of telehealth provides new opportunities for more effective and equitable health care information mediums. The ability of chatbots to provide a conversational, personal, and comprehendible avenue for learning about health care information make them a promising tool for addressing health care inequity as health care trends continue toward web-based and remote processes. Although chatbots have been studied in the health care domain for their efficacy for smoking cessation, diet recommendation, and other assistive applications, few studies have examined how specific design characteristics influence the effectiveness of chatbots in providing health information. Our objective was to investigate the influence of different design considerations on the effectiveness of an educational health care chatbot. A 2×3 between-subjects study was performed with 2 independent variables: a chatbot's complexity of responses (eg, technical or nontechnical language) and the presented qualifications of the chatbot's persona (eg, doctor, nurse, or nursing student). Regression models were used to evaluate the impact of these variables on 3 outcome measures: effectiveness, usability, and trust. A qualitative transcript review was also done to review how participants engaged with the chatbot. Analysis of 71 participants found that participants who received technical language responses were significantly more likely to be in the high effectiveness group, which had higher improvements in test scores (odds ratio [OR] 2.73, 95% CI 1.05-7.41; P=.04). Participants with higher health literacy (OR 2.04, 95% CI 1.11-4.00, P=.03) were significantly more likely to trust the chatbot. The participants engaged with the chatbot in a variety of ways, with some taking a conversational approach and others treating the chatbot more like a search engine. Given their increasing popularity, it is vital that we consider how chatbots are designed and implemented. This study showed that factors such as chatbots' persona and language complexity are two design considerations that influence the ability of chatbots to successfully provide health care information.

NORA – HealthCare Voice Based Chatbot

A health care chatbot is a computer program that uses artificial intelligence to interact with people through a chat interface. The chatbot is able to answer questions about health and provide medical advice by using a decision tree algorithm to determine the best response based on the information provided

COVID-19 Vaccine Equity and Access: Case Study for Health Care Chatbots.

Disparities in COVID-19 information and vaccine access have emerged during the pandemic. Individuals from historically excluded communities (eg, Black and Latin American) experience disproportionately negative health outcomes related to COVID-19. Community gaps in COVID-19 education, social, and health care services (including vaccines) should be prioritized as a critical effort to end the pandemic. Misinformation created by the politicization of COVID-19 and related public health measures has magnified the pandemic's challenges, including access to health care, vaccination and testing efforts, as well as personal protective equipment. Information and Communication Technology (ICT) has been demonstrated to reduce the gaps of marginalization in education and access among communities. Chatbots are an increasingly present example of ICTs, particularly in health care and in relation to the COVID-19 pandemic. This project aimed to (1) follow an inclusive and theoretically driven design process to develop and test a COVID-19 information ICT bilingual (English and Spanish) chatbot tool named "Ana" and (2) characterize and evaluate user experiences of these innovative technologies. Ana was developed following a multitheoretical framework, and the project team was comprised of public health experts, behavioral scientists, community members, and medical team. A total of 7 iterations of ß chatbots were tested, and a total of 22 ß testers participated in this process. Content was curated primarily to provide users with factual answers to common questions about COVID-19. To ensure relevance of the content, topics were driven by community concerns and questions, as ascertained through research. Ana's repository of educational content was based on national and international organizations as well as interdisciplinary experts. In the context of this development and pilot project, we identified an evaluation framework to explore reach, engagement, and satisfaction. A total of 626 community members used Ana from August 2021 to March 2022. Among those participants, 346 used the English version, with an average of 43 users per month; and 280 participants used the Spanish version, with an average of 40 users monthly. Across all users, 63.87% (n=221) of English users and 22.14% (n=62) of Spanish users returned to use Ana at least once; 18.49% (n=64) among the English version users and 18.57% (n=52) among the Spanish version users reported their ranking. Positive ranking comprised the "smiley" and "loved" emojis, and negative ranking comprised the "neutral," "sad," and "mad" emojis. When comparing negative and positive experiences, the latter was higher across Ana's platforms (English: n=41, 64.06%; Spanish: n=41, 77.35%) versus the former (English: n=23, 35.93%; Spanish: n=12, 22.64%). This pilot project demonstrated the feasibility and capacity of an innovative ICT to share COVID-19 information within diverse communities. Creating a chatbot like Ana with bilingual content contributed to an equitable approach to address the lack of accessible COVID-19-related information.

Designing emotions for healthcare chatbots: A text-based or icon-based approach?

Not required.

Chinese Version of the Mobile Health App Usability Questionnaire: Translation, Adaptation, and Validation Study.

BackgroundThe usability of mobile health (mHealth) apps needs to be effectively evaluated before they are officially approved to be used to deliver health interventions. To this end, the mHealth App Usability Questionnaire (MAUQ) has been designed and proved valid and reliable in assessing the usability of mHealth apps. However, this English questionnaire needs to be translated into other languages, adapted, and validated before being utilized to evaluate the usability of mHealth apps.ObjectiveThis study aims to improve, further adapt, and validate the Chinese version of the MAUQ (C-MAUQ; interactive for patients) on Left-handed Doctor, one of the most popular “reaching out to patients” interactive mHealth apps with chatbot function in China, to test the reliability and cross-cultural adaptability of the questionnaire.MethodsThe MAUQ (interactive for patients) has been translated into Chinese and validated for its reliability on Good Doctor, one of the most influential “reaching out to patients” mHealth apps without chatbot function in China. After asking for the researchers’ approval to use this Chinese version, we adjusted and further adapted the C-MAUQ by checking it against the original English version and improving its comprehensibility, readability, idiomaticity, and cross-cultural adaptability. Following a trial survey completed by 50 respondents on wenjuanxing, the most popular online questionnaire platform in China, the improved version of the C-MAUQ (I-C-MAUQ) was finally used to evaluate the usability of Left-handed Doctor through an online questionnaire survey (answered by 322 participants) on wenjuanxing, to test its internal consistency, reliability, and validity.ResultsThe I-C-MAUQ still retained the 21 items and 3 dimensions of the original MAUQ: 8 items for usability and satisfaction, 6 items for system information arrangement, and 7 items for efficiency. The translation problems in the C-MAUQ, including (1) redundancy, (2) incompleteness, (3) misuse of parts of speech, (4) choice of inappropriate words, (5) incomprehensibility, and (6) cultural difference–induced improper translation, were improved. As shown in the analysis of data obtained through the online survey, the I-C-MAUQ had a better internal consistency (ie, the correlation coefficient between the score of each item and the total score of the questionnaire determined within the range of 0.861-0.938; P<.01), reliability (Cronbach α=.988), and validity (Kaiser–Meyer–Olkin=0.973), compared with the C-MAUQ. It was effectively used to test the usability of Left-handed Doctor, eliciting over 80% of informants’ positive attitudes toward this mHealth app.ConclusionsThe I-C-MAUQ is highly reliable and valid for Left-handed Doctor, and suitable for testing the usability of interactive mHealth apps used by patients in China. This finding further confirms the cross-cultural validity, reliability, and adaptability of the MAUQ. We identified certain factors influencing the perceived usability of mHealth apps, including users’ age, gender, education, profession, and possibly previous experience with mHealth apps and the chatbot function of such apps. Most notably, we found a wider acceptance of this new technology among young Chinese female college students who were more engaged in the interaction with health care chatbots. The age-, gender-, and profession-induced preference for new digital health interventions in China aligns with the findings in other similar studies in America and Malaysia. This preference identifies areas for further research on the social, cultural, and gender adaptation of health technologies.

Use of Health Care Chatbots Among Young People in China During the Omicron Wave of COVID-19: Evaluation of the User Experience of and Satisfaction With the Technology.

BackgroundLong before the outbreak of COVID-19, chatbots had been playing an increasingly crucial role and gaining growing popularity in health care. In the current omicron waves of this pandemic when the most resilient health care systems at the time are increasingly being overburdened, these conversational agents (CA) are being resorted to as preferred alternatives for health care information. For many people, especially adolescents and the middle-aged, mobile phones are the most favored source of information. As a result of this, it is more important than ever to investigate the user experience of and satisfaction with chatbots on mobile phones.ObjectiveThe objective of this study was twofold: (1) Informed by Deneche and Warren’s evaluation framework, Zhu et al’s measures of variables, and the theory of consumption values (TCV), we designed a new assessment model for evaluating the user experience of and satisfaction with chatbots on mobile phones, and (2) we aimed to validate the newly developed model and use it to gain an understanding of the user experience of and satisfaction with popular health care chatbots that are available for use by young people aged 17-35 years in southeast China in self-diagnosis and for acquiring information about COVID-19 and virus variants that are currently spreading.MethodsFirst, to assess user experience and satisfaction, we established an assessment model based on relevant literature and TCV. Second, the chatbots were prescreened and selected for investigation. Subsequently, 413 informants were recruited from Nantong University, China. This was followed by a questionnaire survey soliciting the participants’ experience of and satisfaction with the selected health care chatbots via wenjuanxing, an online questionnaire survey platform. Finally, quantitative and qualitative analyses were conducted to find the informants’ perception.ResultsThe data collected were highly reliable (Cronbach α=.986) and valid: communalities=0.632-0.823, Kaiser-Meyer-Olkin (KMO)=0.980, and percentage of cumulative variance (rotated)=75.257% (P<.001). The findings of this study suggest a considerable positive impact of functional, epistemic, emotional, social, and conditional values on the participants’ overall user experience and satisfaction and a positive correlation between these values and user experience and satisfaction (Pearson correlation P<.001). The functional values (mean 1.762, SD 0.630) and epistemic values (mean 1.834, SD 0.654) of the selected chatbots were relatively more important contributors to the students’ positive experience and overall satisfaction than the emotional values (mean 1.993, SD 0.683), conditional values (mean 1.995, SD 0.718), and social values (mean 1.998, SD 0.696). All the participants (n=413, 100%) had a positive experience and were thus satisfied with the selected health care chatbots. The 5 grade categories of participants showed different degrees of user experience and satisfaction: Seniors (mean 1.853, SD 0.108) were the most receptive to health care chatbots for COVID-19 self-diagnosis and information, and second-year graduate candidates (mean 2.069, SD 0.133) were the least receptive; freshmen (mean 1.883, SD 0.114) and juniors (mean 1.925, SD 0.087) felt slightly more positive than sophomores (mean 1.989, SD 0.092) and first-year graduate candidates (mean 1.992, SD 0.116) when engaged in conversations with the chatbots. In addition, female informants (mean 1.931, SD 0.098) showed a relatively more receptive attitude toward the selected chatbots than male respondents (mean 1.999, SD 0.051).ConclusionsThis study investigated the use of health care chatbots among young people (aged 17-35 years) in China, focusing on their user experience and satisfaction examined through an assessment framework. The findings show that the 5 domains in the new assessment model all have a positive impact on the participants’ user experience and satisfaction. In this paper, we examined the usability of health care chatbots as well as actual chatbots used for other purposes, enriching the literature on the subject. This study also provides practical implication for designers and developers as well as for governments of all countries, especially in the critical period of the omicron waves of COVID-19 and other future public health crises.

Health Care Chatbot Using NLP and Flask

Abstract: Health care is very important to start a good life. However, if you have a health problem, it is very difficult to talk to your doctor. Chatbots can be used to communicate with text or voice interfaces and receive responses via artificial intelligence. Chatbots are programs designed to automatically interact with incoming messages. Chatbots can be programmed to respond the same each time and respond differently to messages containing specific keywords. In addition, you can use machine learning to adapt your response to your situation. More and more hospitals, nursing homes, and even private centers are now using online human service chatbots on their websites. These bots connect with potential patients accessing the site, find specialists, make appointments, and ensure appropriate treatment. In any case, the use of artificial intelligence in industries where people's lives can be a problem still raises personal concerns. The question arises whether the above tasks should be left to human staff. This healthcare chatbot system helps hospitals provide 24/7 online healthcare support. It answers both deep and general questions. It also helps generate leads and automatically delivers lead information to sales. Asking in turn helps the patient by guiding them on exactly what they are looking for.