CUSTOMER SUPPORT CHATBOT

Abstract

Abstract—The food business has seen a dramatic transition in recent years toward digital platforms as more and more customers choose to order food through online channels. Businesses are using creative solutions, like customer care chatbots, to handle the growing demand and expedite the purchase process. The creation and application of a customer support chatbot designed especially for food orders is the main goal of this study. This study's main goals are to integrate a sophisticated chatbot system into the meal ordering process to improve operational efficiency and the overall user experience. The chatbot's purpose is to converse with consumers in natural language, providing a smooth, customized experience that resembles a human conversation. By utilizing sophisticated natural language processing (NLP), The chatbot's objectives are to handle orders, comprehend customer preferences, and deliver pertinent information. Keywords—Ease of user experience, Enhanced customer service, Voice recognition, user feedback, Time efficiency.