CARE Canada is an international development and humanitarian relief agency. Increasingly we work in conflict zones-pre-, post-, or sometimes, active. Our experiences are field-based: we know what we know because of the type of work we do and where we do it. We continue to confront the issue of force, in its various guises, as we do our work, and these discussions, regrettably, occur more and more often.At the entrance to the CARE Canada headquarters building in Ottawa are two granite plaques inscribed with the names of the employees of CARE who have lost their lives in service. It is a sad commentary, but a telling one, that we will have to add another plaque to pay tribute to more CARE workers who have recently been killed in the line of duty.Humanitarian agencies undertake their work according to long-accepted protocols and principles: we are neutral, impartial deliverers of assistance to those in need. The best of this work takes place over decades of continual presence at the local level, with the employment of national staff-ratios of ioo nationals to one expatriate, for instance. We are dependent the acceptance of our presence and our work by local people; we live on the economy. Our best contribution to dampening down conflict and thus lessening the need for force is to continue our long-term, lowkey humanitarian work using as our guideline the principles that have been developed over years of experience-independence, neutrality, impartiality, humanity. This preventative work, if successful in the long term can lead to peaceful conflict resolution as opposed to the outbreak of violence and the need for forceful intervention.During the past 15 years, the demands for our services have grown at the same time as the context in which those services are provided has become more and more dangerous. Somalia, Rwanda, Burundi, Bosnia, Afghanistan, Iraq, the Caucasus are places where our presence is needed at the same time as it is threatened. In the face of the violence in those states, the use offeree has become essential to protect our staff, our beneficiaries, and our assets.At the time of the Rwandan genocide in 1994, hundreds of thousands of Rwandans fled to neighbouring states-Zaire, Tanzania, Burundi. Included in those throngs of people who crossed borders were many of those who had caused and implemented the genocide. CARE Canada was running several large refugee camps, including one of 200,000 people, just outside Coma, in what was then Zaire. As is our usual practice, we recruited community leaders to provide some of the services required for the population-distribution of food, water, tents, blankets, etc. It soon became obvious to us that some of those same community leaders were implicated in the murders in Rwanda, and that they were undermining our principles of distribution-that is, that everyone in need, regardless of beliefs, is entitled to their fair share of the goods. Instead, the leaders in the camp, who were armed, were rewarding their friends and punishing those who did not support them. We then hired an impartial group-former Rwandan boy scouts-to patrol the camp and ensure that everyone was included in the distributions. One morning 20 or so of those boy scouts were found dead. The camp leadership were not about to accept the challenge to their authority that CARE was asserting.Security was an obvious problem. We asked the Canadian government for help through the UN. None was forthcoming. The government of Zaire provided some gendarmes, but they were paid sporadically, if at all, and were not terribly effective.In the end, CARE pulled out of that camp-a very difficult decision for a humanitarian agency-and UNHCR found another implementing agency. But this experience underlines the necessity to think through carefully issues offeree and intervention. The experience caused us to question some of our practices, and indeed to engage in some intellectual work that combined our field experience with literature reviews and academic analysis, and resulted in a paper entitled Mean times, published by the University of Toronto. …
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