The deformation and support method of roadways have always been important issues in safemining and production. Vinacomin's statistics show that, by 2021, there will be 64.19 km of roadwaysthat need to be repaired (accounting for 25% of the total new roadways). Thus, the problem of maintainingroadway stability is facing difficulties in underground coal mines in Vietnam. To find out the causes ofroadway failures, a case study at roadways of the Khe Cham I and Khe Cham III coal mines, Vietnam, ispresented in this paper. Based on the results of a detailed field survey, the deformation characteristics ofroadways and the failure mode of support structures were investigated. The results show that the roadwaydeformation is severe and the main support cannot control surrounding rock mass. Also, the destructionof support structure is frequent on reused roadways, affecting production efficiency and work safety.Therefore, to reduce deformation and increase roadway stability, a new support method called “multistageanchor of rock bolt + cable bolt” has been developed and a new longwall mining system with criticalcoal pillar width has been proposed. The new findings of the research can provide references for scientificstudies, and apply them in Vietnam's underground coal mine practices.