Business Transformation Research Articles

A Proposed Measurement Model for Enhancing Strategic Business Transformation Performance

This research was conducted at PT XYZ, an Indonesian digital telecommunications leader, to address declining profits and increasing competition which threaten its mission to provide reliable and innovative business services. The study aimed to develop a strategic measurement model to enhance business transformation performance. A mixed-methods approach was utilized, collecting qualitative data through in-depth interviews with 7 key individuals and focus group discussions with 6 participants, along with quantitative data from surveys involving 100 internal employees and 100 external stakeholders. This comprehensive approach helped identify several key factors affecting transformation success. Key findings included the necessity of a progressdriven approach with regular strategic alignment checkpoints, a significant gap in organizational capabilities due to insufficient training, lack of stakeholder engagement resulting in minimal buy-in, and the absence of clear Key Performance Indicators (KPIs) complicating progress tracking and decision-making. To overcome these challenges, the study proposes optimizing resource allocation via a robust management system, investing in ongoing training programs to enhance organizational capabilities, improving stakeholder engagement through continuous communication, and establishing definitive performance metrics and regular evaluation mechanisms. Implementing these strategies could significantly boost PT XYZ’s financial profits, customer satisfaction, and competitive standing in the telecommunications sector.

Business Transformation Towards Sustainability: The Role of Green Accounting in Sustainability Management

Green accounting, as an accounting approach that integrates environmental and social factors into a company's financial reporting system, plays an important role in supporting business transformation towards sustainability. This article aims to explore the role of green accounting in sustainability management and how its application can assist companies in managing and reporting their sustainability performance effectively. Through a review of literature and previous research, it is found that green accounting enables companies to identify, measure and disclose the environmental impacts of their business activities more comprehensively. The integration of green accounting in sustainability management also allows companies to develop more comprehensive sustainability performance indicators, set targets, and monitor progress in achieving their sustainability goals. The implementation of green accounting can increase corporate transparency and accountability, build trust and a better reputation, and increase the competitiveness and value of the company in the long run. This article concludes that the role of green accounting is crucial in ensuring that companies consider environmental and social impacts in their business decisions, and create long-term value for stakeholders while minimizing negative impacts on the environment and society.

Primjena “Interneta stvari” u marketingu

The Internet of Things (IoT) is one of the key technologies for the digital transformation of both business and society. The paper primarily aims to investigate the structure and dynamics of academic publications in English dealing with issues of IoT development – from a marketing perspective, using methods of systematic mapping, i.e., co-citation analysis, bibliographic coupling, and analysis of the co-occurrence of keywords in the Scopus and Web of Science (WoS) databases. Analysis of research papers enables the identification of the most influential articles, papers, and journals, as well as visualization of the keywords and co-authorship co-occurrences. There has been an exponential increase in studies on IoT applications in marketing, indexed in Scopus and WoS citation databases. An insight into analyzed papers shows that companies utilize large amounts of data generated by the IoT to gain insights into customers’ supply and value creation, which helps strengthen their relationships with customers and pursue more efficient marketing policies and practices, ultimately leading to a competitive advantage. The IoT is expected to evolve into a vast network that includes smart devices and significantly influences people’s behavior, especially decision-making at different stages of the purchasing process.

Unlocking new opportunities in the industry 4.0 era, exploring the critical impact of digital technology on sustainable performance and the mediating role of GSCM practices

In the context of industry 4.0, digital technology has become one of the core drivers of production and operations for enterprises, promoting the transformation of businesses towards more sustainable development models. Concurrently, green supply chain management (GSCM) practices contribute to the development of sound business strategies for driving sustainable development. This study examines the impact of digital technology on sustainable performance in the context of industry 4.0, from the perspective of practice-based view (PBV) theory and information processing theory (IPT). It also focuses on the mediating role of GSCM practices in the influence of digital technology on sustainable performance. Data was collected from 486 manufacturing enterprises in China for empirical analysis using the PLS-SEM method. The results indicate that: (1) Under the industry 4.0 context, digital technology (IDT) has a significant positive impact on environmental performance (EP), economic performance (ECP), and social performance (SP). (2) IDT has a significant positive effect on green manufacturing (GM), green purchasing (GP), green design (GD), green information systems (GIS), reverse logistics (RL) and investment recovery (IR). (3) GM, GP, GD, GIS, RL, IR have significant positive effects on EP, ECP and SP. (4) Among the six different dimensions of GSCM practices, IDT has a partially mediating effect through CM on EP, a partially mediating effect through GM on ECP and SP, a partially mediating effect through GP on EP and SP, a partially mediating effect through GD on EP, ECP, and SP, a partially mediating effect through GIS on ECP and SP, a partially mediating effect through RL on EP, ECP, and SP. Finally, IDT has a partially mediating effect through IR on EP and SP. It is noteworthy that GP does not have a mediating effect between IDT and ECP, GIS does not have a mediating effect on EP, and IR does not have a mediating effect between IDT and ECP. By conducting in-depth research on the impact of digital technology on the economic, environmental, and social performance of enterprises in the industry 4.0 environment, this study aims to promote the enhancement of sustainable performance for businesses. It also aims to provide specific strategies and practical guidance for enterprises to promote sustainable development in the industry 4.0 era.

Indonesia's Digital Economic Policy To Increase Economic Resilience

The growth of information and communication technology (ICT) has changed the way people live their lives and conduct business. The era of the Industrial Revolution 4.0, characterized by the use of digital technology and the Internet of Things (IoT), has created a new economic environment known as the “digital economy." In this context, digital economy policy becomes very important to support sustainable economic growth and improve national economic resilience. This research aims to analyze Indonesia's digital economy policy in developing the digital economy in the context of Society 5.0 and Industrial Revolution 4.0. The main focus of the research is how government policies can strengthen the national economy. This research uses a descriptive-qualitative method with secondary data collected through a systematic review. Data were collected from various scholarly sources, including relevant journals, research publications, reports, and websites. This qualitative approach generates descriptive notes and data that are integrated into the text for further analysis. When policies are implemented correctly, that is, by paying attention to and realizing the various aspects that have an impact on the policy implementation process, it will produce the maximum benefits, including the Integration, Interactivity, Transparency, Control, and Accountability (IITCA) factors. The research shows that digital economy policies have a significant positive impact on economic growth and resilience. The implementation of the Digital Economic Agreement Framework (DEFA) is expected to strengthen the MSME sector, attract investment, encourage innovation, increase productivity, and create high-quality jobs. The establishment of the Digital Innovation and Sustainable Economy Center (DISC) also plays an important role in supporting the transformation of businesses and organizations towards a sustainable digital economy. In addition, the Indonesian government has improved digital infrastructure, such as 4G networks, 5G technology, and low-earth orbit satellites, and launched digital literacy and skills programs to reduce the digital divide and strengthen economic resilience. An effective digital economy policy can be a powerful instrument to strengthen a country's economic resilience. Research results confirm that the implementation of digital economy policies not only drives economic growth but also improves social and financial inclusion. Collaboration between the public sector, the business world, and civil society is essential for the successful implementation of this policy. In addition, transparency and accountability in the implementation of digital policies, such as through the use of blockchain technology and digital payment systems, can reduce corruption and ensure that government assistance and support are well-targeted. Overall, digital economy policies play an important role in strengthening national economic resilience amid the challenges and opportunities of the digital era.

Strategi Pengembangan UKM Kakaku Coffee dengan Metode Analisis SWOT

The coffee shop industry in Indonesia is experiencing rapid growth, driven by the cultural tradition of coffee consumption and the transformation of digital-based businesses. Kakaku Coffee, founded by Fitra Alhady in 2020 in East Jakarta, is a successful example of a coffee shop that combines high-quality coffee with an authentic Japanese cultural concept. Despite achieving initial success, Kakaku Coffee faces challenges such as long service times and limited parking space. This study aims to formulate a comprehensive development strategy for Kakaku Coffee using SWOT analysis. By identifying the internal and external factors affecting Kakaku Coffee's performance, this study provides practical and applicable recommendations. The method used is descriptive qualitative research with purposive and snowball sampling techniques. The analysis results show five strengths, five weaknesses, four opportunities, and three threats faced by Kakaku Coffee, along with applicable TOWS strategies. This research is expected to serve as a reference for other SMEs looking to adopt similar strategies in a competitive industry.

Digital transformation of family-owned small businesses: a nexus of internet entrepreneurial self-efficacy, artificial intelligence usage and strategic agility

PurposeThe digital transformation of family-owned small businesses (F-OSBs) has become a critical area of research to maintain their economic contribution in today’s rapidly evolving digital landscape. This study examines the effect of internet entrepreneurial self-efficacy on the digital transformation of F-OSBs by mediating strategic agility and moderating artificial intelligence usage.Design/methodology/approachThis study employed a cross-sectional survey design to collect primary data from 378 descendent entrepreneurs of F-OSBs in Pakistan’s five major cities.FindingsThe study revealed that leadership ability, internet marketing, technology utilization, and artificial intelligence used by the F-OSBs can contribute to their digital transformation, but e-commerce ability does not. The strategic agility of the descendant entrepreneur enhances the abilities of e-commerce, leadership, and technology utilization, leading to the digital transformation of F-OSB. However, strategic agility reduces the role of Internet marketing in digital transformation. Artificial intelligence usage moderates leadership’s ability to improve strategic agility but increases technology utilization for strategic agility and digital transformation of F-OSB.Practical implicationsThe digital transformation through a combination of strategic agility and artificial intelligence can increase the F-OSBs' proactive approach to respond to changing market conditions even during economic recessions like COVID-19.Originality/valueThis study broadens the existing literature by examining the effect of descendent entrepreneur’s internet entrepreneurial self-efficacy, strategic agility, artificial intelligence usage, and their interplay on the digital transformation of F-OSB through the unified theory of acceptance and the use of technology.

Investigating the Impact of Digital Business Intensity and Transformation on Organizational Ambidexterity and Sustainable Performance in the Indonesian Insurance Industry

Investigating the Impact of Digital Business Intensity and Transformation on Organizational Ambidexterity and Sustainable Performance in the Indonesian Insurance Industry

Change Assessment as a Key Factor in Delivering Strategic Agility in Business Transformation

Objective: This study aims to investigate business transformation and its relationship with organizational agility in the software industry sector. Theoretical Framework: The main concepts related to change management and organizational agility are presented. The importance of continuous adaptation of organizations in a dynamic business environment is highlighted. Method: A three-stage study design was employed that included literature analysis and interviews with managers in the software industry. Data collection was conducted through focus group interviews. Results and Discussion: The results reveal the need for effective change management to improve organizational agility. Implications of the findings in the theoretical and practical context, as well as possible limitations of the study, are discussed. Research Implications: The practical and theoretical implications of the results for the software industry sector are explored. Areas that could benefit from the study's findings are highlighted. Originality/Value: This study contributes to the field of change management and organizational agility by providing new insights into the relationship between business transformation and organizational adaptability in the software industry sector.

Digital Transformation of Oral Health Care: Measuring the Digitalization of Dental Clinics

AbstractThe profound transformation of business and society as a whole, brought about by digitalization, calls for the development of business strategies to meet the challenges associated with digital disruption and to manage its marked impact on the competitiveness of organizations. To achieve this goal, it is essential to assess the extent of digital transformation (DT) within businesses, as a crucial initial step in charting the most effective path towards digitalization. Nevertheless, a limitation in the existing literature on digitalization in the healthcare sector is evident in the absence of quantifiable indicators that comprehensively measure and track the progress of DT across all facets of dental clinics. The objective of this paper is the construction of a digitalization indicator, the Dental Data Synthetic Index (DDSI), which allows the accurate measurement of progress in digital development levels within all areas of a dental organization. This instrument can be a useful tool for both diagnosis and digital planning in dental clinics. In this paper, the proposed indicator is supported by its application to a representative sample of dental clinics in Spain, obtained from a survey developed for this purpose.

Analisis Media Sosial dalam Peningkatan Pemasaran Global

Social media has an increasingly important role in global marketing strategies in today's digital era. This research aims to analyze the impact of social media, especially e-commerce, in improving global marketing. Using literature study and online research methods, this research explores the role of social media in increasing global market access, building global brand awareness, influencing consumer behavior, supporting data-based marketing strategies, and achieving higher marketing efficiency. The results show that social media is not only a promotional tool, but also a key player in global digital business transformation, providing opportunities for companies to grow and compete in an increasingly digitally connected global market.

Semantic Web Usage in the Tourism Industry in Andalusia, Spain

Andalusia got the 4th place of tourists’ favorite destinations among 17 autonomous communities in Spain in September 2023 and almost returned to pre-pandemic normality regarding tourism. Although Spain is famous for its “sun and beach”, its tourist industry is facing new challenges in socio-economic, environmental and territorial issues; therefore, the role of artificial intelligence cannot be ignored in the evolution and transformation of the tourism business. AI algorithms reinforce decision-making capabilities through analysing real-time data. Effectiveness and efficiency of AI algorithms are dependent on well-structured, well-described and machine-readable meta data network which can be provided by Semantic Web standards. This article empirically study the current usage of Semantic Web formats, ontologies and touristic topics in 65 tourist-relevant web sites in Andalusia. Results show that just 57 % of examined sites used semantic markup with most of the semantic annotations (98.5%) made in three formats: Microdata, JSON-LD and RDFa. Furthermore, the Ontologies used in almost 90% of markups are ‘Schema.org’, ‘Data Vocabulary’ and ‘RDF’, but none of the special tourism ontologies appeared in examined tourism web sites. Therefore, Andalusia tourism websites should be enhanced with much more widespread Semantic Web in order to achieve a better performance in a future in which AI technologies will be widespread.

Strategi Corporate Social Responsibility untuk Transformasi Bisnis dalam Membangun Masa Depan yang Berkelanjutan

In the era of globalization, companies not only focus on financial resources but also social and environmental aspects of their activities. Corporate Social Responsibility (CSR) is essential for companies to adapt and grow, foster relationships with stakeholders, mitigate risks, and create value for society. Interdisciplinary research is essential to understand the importance of CSR in business transformation. This research utilizes a qualitative descriptive research methodology. In CSR implementation, the presence of sustainable leaders is the presence of leaders who have a vision and mission can help companies in developing effective and sustainable CSR strategies. They can help companies in improving reputation and public trust, strengthening relationships with stakeholders, and opening new market opportunities. Stakeholder interest in CSR is an influence in improving CSR effectiveness and business transformation. They can increase community awareness and participation in development and empowerment efforts, and assist companies in improving effective and sustainable CSR strategies.

Grasping The Management Of Islamic Education Amidst The Digital Era

Since technology revolutionized the world, business transformation has been total, especially in developed countries. As a result, the country's leaders adopted an unprecedented policy of implementing technology in all areas. This has resulted in almost all activities in the world using technology to continue operations, even though it is not yet fully ready. Including the application of technology in increasingly digital education, enabling the education industry to be sustainable, more affordable, and achieve optimal goals. Specifically, this research aims to understand how technology is applied in the governance of Islamic education. For this purpose, we used electronic data searches via Google Scholar and other applications. Analysis is carried out using system coding, evaluation and in-depth interpretation of the data to produce valid and reliable findings. This study used a qualitative data review design on publications published between 2010 and 2021 to obtain the most recent data. Based on the discussion of the data findings, it can be concluded that the management of Islamic educational institutions appreciates the use of digital technology or websites in graduate preparation programs that balance world interests and preparation for the hereafter, with a focus on shared knowledge and skills improvement (upskill).

The role of management consulting in the corporate governance system

The article is devoted to the study of topical issues related to management consulting in corporate governance. Management consulting plays an important role in the corporate governance system, helping companies to achieve their strategic goals and optimize their operations through innovative approaches and solutions. It has been determined that management consultants are becoming key figures in helping companies develop strategies, optimize processes and solve complex management problems. In the context of globalization and rapid technological transformation of business, management consulting is becoming an integral component for companies seeking to remain competitive and adapt to new market realities. The author characterizes that the development of management consulting is not only diverse, but also takes two main forms. On the one hand, (and this has developed historically), consulting is a method of improving the existing forms of management and business, because initially the consulting process was a process of imitating the experience of the most successful managers. On the other hand, consulting is becoming an independent profession. The article analyzes risk management in a corporate enterprise, which includes identification, assessment and mitigation of risks that may affect the organization's goals, operations or stakeholders. It is highlighted that corporate governance is the systems, processes and principles by which a business is managed, regulated and controlled. The importance of effective governance increases linearly with the size of the business and the number of shareholders. It is noted that foreign investors often look for companies with effective management, transparent and accountable business. For small and medium-sized enterprises seeking to expand their operations and enter foreign markets, having a sound corporate governance practice can be a significant advantage. For foreign investors, it demonstrates the reliability of the business, reduces the potential risks associated with investments, and can create more favorable conditions for investment. It is proved that the creation of reliable mechanisms is necessary to control the financial integrity and operational efficiency of the enterprise.

The Knowledge Management Readiness of Organic Rice Farmers in Ngawi Regency, East Java, Indonesia

Abstract The Go Organic policy has consequences for developing organic rice farming in the Ngawi Regency, East Java, Indonesia. Farmers often respond to this policy with various farm business transformations, depending on their knowledge management readiness. Therefore, this study aimed to determine the readiness level of organic rice farmers in applying knowledge management (KM) to accelerate Go Organic. The methods used were descriptive and analytical in nature and the respondents were 90 farmers from 14 selected districts with organic rice farming businesses. Data were collected through interviews with questionnaire guides, observations, and recordings, followed by analysis using descriptive statistics. The results showed an optimal KM readiness level of 81.4 % in the farmer group assessed from various aspects. However, the structure has the lowest assessment compared to the other aspects. This is related to the lack of rules or standard operating procedures regarding Good Agricultural Practices (GAP), Good Handling Practices (GHP), and irrigation management. Additionally, farmer groups can adapt and be flexible to the KM readiness requirements.

Beyond the snafu: Research directions in customer experience-led business transformation

Beyond the snafu: Research directions in customer experience-led business transformation

Next skilling talent for the intelligent automation revolution

The increased use of intelligent automation (IA) is challenging organisations to rethink their business models and focus on agility, consumer centricity, innovation and operations excellence. Recognising the global impact of COVID-19, rapid changes in technology, data-driven decision-making and competition for differentiated talent, the Department of Management Engineering and Consulting (ME&C) prioritised the next skilling of talent to proactively prepare for the increased use of IA. This paper discusses our strategic approach, best practice interventions and diversity of methods to prepare ME&C staff. In alignment with Mayo Clinic’s new strategy to the year 2030, which is a catalyst for staff to develop the skills needed to transform healthcare, ME&C leveraged the 70-20-10 model for learning and development. Various next skilling interventions were adopted to disseminate knowledge and accelerate skill building across the IA continuum of discovery, translation and application. Commercial digital offerings were used, and various Mayo Clinic offerings (eg a series of artificial intelligence [AI] seminars, a journal club and an IA community of practice) were introduced. A crowdsourcing website was created to promote learnings focused on industry insights on AI, robotics, cloud computing, digital transformation and platform scalability. ME&C staff engaged with multidisciplinary teams on the execution of IA strategic priorities. Through diverse interventions, ME&C validated the importance of experimenting, learning from experiences (inside and outside Mayo Clinic) and developing reusable assets such as frameworks and playbooks. While engaging in initiatives that covered a constellation of technologies, staff learnt about the applied value of emerging technologies, business implications and considerations for consumer and staff experiences. We believe that our project will inform other organisations in their quest to build IA capabilities to accelerate business transformation while developing talent.

Managers’ readiness toward digital business transformation: the role of the universities

Managers’ readiness toward digital business transformation: the role of the universities

Implementasi Teknologi Informasi dan Komunikasi (TIK) Dalam Meningkatkan Daya Saing Umkm

Information and Communication Technology (ICT) has emerged as a crucial determinant in business transformation, particularly for Micro, Small, and Medium Enterprises (MSMEs). This research aims to delve deeply into how the implementation of ICT in MSMEs contributes to enhancing their competitiveness. The research method employed is descriptive analysis with a qualitative approach, where data were collected through interviews with MSME owners who have implemented information technology in their operations.The results indicate that the integration of ICT has provided significant positive impacts on MSMEs. One of the key benefits is the enhancement of operational efficiency, where the use of information systems has expedited business processes and reduced operational costs. Additionally, MSMEs that adopt information technology also have broader market access through online platforms and social media, thereby enhancing sales potential and business growth. However, the implementation of ICT in MSMEs also faces several challenges, such as high implementation costs, limited access to infrastructure, and concerns about data security. Therefore, strong support from the government, non-governmental organizations, and the private sector is needed to provide training, technical assistance, and necessary infrastructure for MSMEs to harness the full potential of ICT.