Business Service Providers Research Articles

Gender Inequality, Bargaining, and Pay in Care Services in the United States

The authors argue that paid providers of care services in the United States (in health, education, and social service industries) are less able than providers of business services to capture value-added or to extract rents because limited consumer sovereignty, incomplete information regarding quality, and large positive externalities reduce their relative market power. In addition, many care jobs enforce normative responsibility for others and require specific skills that limit cross-industry mobility. Analysis of Current Population Survey data for 2014 to 2019 reveals significant pay penalties in care services relative to business services, controlling for factors such as gender, education, occupation, and public or private employment. Women’s concentration in care services explains a significant proportion of the gender wage gap and raises the possibility of significant potential benefits from industry-level bargaining strategies.

An Efficient Authentication and Key Distribution Protocol for Multicast Service in Space-Ground Integration Network

Satellite communication technology has attracted the attention of researchers in the study of the sixth-generation (6G) mobile communication network because of its advantages of achieving global coverage with high cost-effectiveness and not being affected by terrain factors and human activities. In order to achieve efficient interconnection between terminals and networks, it is a new development trend of communication technology to integrate satellite communication networks and ground communication networks to construct the Space-Ground Integration Network (SGIN). Multicast service is widely used by network service providers to provide business services to users. Due to the characteristics of higher delay of space communication and unstable link compared with the ground network, if the ground multimedia multicast security protocol is directly applied to the space communication, it is difficult to guarantee the efficiency of the corresponding business service. The existing security protocols in the space information network are usually designed to ensure the security of end-to-end communication, and there are few studies on the security of multimedia multicast services. In view of the above situation, we design a new multicast service security protocol for the SGIN to realize the secure and efficient transmission in multicast services. In the protocol, we first design a key derivation scheme for the shared key between UE and BM-SC based on the existing 5G-AKA mechanism. Then, we propose a group-based multicast service registration mechanism. Finally, we propose a secure and efficient key distribution and update process of multicast service group key based on China Remainder Theorem (CRT). The formal verification tool Scyther is employed to analyze the security of the proposed protocol, and the results show that our scheme has valid security properties. We analyze the performance of the scheme by comparing it with the existing schemes in three aspects, such as signaling overhead, computational overhead, and bandwidth overhead. The comparison results show that our scheme is superior to other existing schemes. Finally, we build an experimental environment and test the delay, transmission rate, and CPU usage of the proposed system. The results show that our scheme improves the efficiency of multicast services while ensuring network security.

The Influence of Self-efficacy on Job Engagement and Customer Orientation in Medical Cosmetology Service Providers

This study attempted to investigate the influence of self-efficacy on job engagement and customer orientation against medical cosmetology service providers who are essential personnel in the medical cosmetology market. For this, a questionnaire survey was performed from May 3 to 15, 2021. A total of 325 copies were collected and used for final analysis, and the results found the followings: First, in the effects of self-efficacy on job engagement, as self-confidence, preference to task difficulty and self-regulatory efficacy increased, the level of vigor and absorption was high. Second, in the influence of self-efficacy on customer orientation, as self-confidence, preference to task difficulty and self-regulatory efficacy increased, fulfillment of customer needs and the desire to provide services were high. Third, in the effects of job engagement on customer orientation, as devotion, absorption and vigor increased, the identification of customer needs was high. It is anticipated that the study results would be available as basic data for both cosmetology business owners and service providers, which can help the latter enhance their job efficiency and the former achieve customer satisfaction through effective marketing.

Investigation on vulnerabilities, threats and attacks prohibiting UAVs charging and depleting UAVs batteries: Assessments & countermeasures

Unmanned aerial vehicles (UAVs) are the current leading devices used by different sectors. They open doors to new opportunities for investors and business service providers. Their exponential growth turns the visibility of attackers to a new target to implement attacks. Researchers aim to fend off these attacks to empower UAVs security. Based on this motivation, this survey stands for UAVs attacks assessments against the based-system and the charging system. Also, the paper highlights UAVs battery depletion attacks. Furthermore, the paper presents different mitigations that stand against UAVs battery depletion attacks and UAVs charging system attacks. Besides, related research projects are explored.

SERVICE COMPONENT OF INNOVATION INFRASTRUCTURE IMPACT ASSESSMENT: A REGIONAL EXAMPLE

Changes in the world economy and the crisis of 2020 have aggravated the problem of structural stability of the economy and economic security. Under these conditions, the demand for services in the creative economy will grow dynamically, as the most valuable goods are ideas, imagination and creativity. The aim of the article is to consider the impact of the service component on innovative development at the regional level. Methodology. For the purposes of the study, the main types of services provided by the most common institutional forms of innovation infrastructure are summarized. Classification by the criterion of the type of services is useful for monitoring the provision of the innovation system with different elements of innovation infrastructure. Services are considered in the applied context of assessing the effectiveness of innovation policy at the regional level. On the basis of analysis of world practice of innovation policy the spheres of financial and economic stimulation of innovation activity within which the corresponding service component can be considered are determined. Results. Within the framework of alternative approaches to neoclassical economics, based on evolutionary economics and Schumpeterian economics, the authors argue for services as an important component of a proactive industrial policy that can address these failures and is based on the institution of mentoring, small business service provision, development of technology parks and much more. The main types of services provided by the most common institutional forms of innovation infrastructure are summarized. Classification of services is based on the criterion of the type of services, useful for monitoring the provision of the innovation system with various elements of innovation infrastructure. Services were considered in the applied context of assessing the effectiveness of innovation policy at the regional level. Practical implications. On the basis of analysis of the world practice of innovation policy the spheres of financial and economic stimulation of innovation activity, within which the corresponding service component was considered, were determined. Value/originality. Longitudinal data and relevant calculations provide a better understanding of the impact of innovation infrastructure services on the main economic indicators of regional development.

Impact of the HFC migration to FTTH on the efficiency and reliability of the internet provider services business (A case Study)

This paper presents the impact on the efficiency, reliability, and quality of the Internet provider services due to the migration of the Hybrid Fiber Coaxial (HFC) to the Fiber To The Home (FTTH) infrastructure. The implementation of the emerging technology on communication caused an increase in the internet service provider business competition and it makes the company that engaged in this field will compete to provide the best service to the customers as especially on the efficiency and reliability of the services to whom using the FTTH. The comparison and analysis of the impact of the HFC stand-alone to the FTTH technology migration process on both of the customers sides as well as the Network Availability and the percentage of uptime (connection to the ISP’s) of customer devices are provided. In this case study, it is found that the infrastructure cost of the technology HFC system is cheaper about 53.93 percent than the technology FTTH system. However, from a reliability perspective, FTTH is much better than HFC. It is found that the impact of the migration from HFC to FTTH shows the yearly Network Availability was 98.635 percent with a downtime of 2,819,473 minutes. And it provides an increase of Network Availability after construction (during commissioning or acceptance test). In addition, it was found that the correlation between uptime/downtime before migrating during employed the HFC technology, there were many problems caused by power supply problems and high losses of the coaxial cable. So if the coaxial cable is replaced by the fiber optic cable, will be there is an increase in the availability of the Network Availability during 2020 by 1.301 percent. Also by takeout the FDT on the FTTH, it is predicted that the cost reduction about 10 percent, faster implementation for the schedule and fewer cables maintain.

Investigating the Impact of International Markets and New Digital Technologies on Business Innovation in Emerging Markets

International markets and digital technologies are considered among the factors affecting business innovation. The emergence and deployment of digital technologies in emerging markets increase the innovation potential in businesses. Companies with an entrepreneurial orientation also strengthen their innovation capabilities. The present study aimed to investigate the impact of international markets and new digital technologies on business innovation in emerging markets, and to estimate the mediating effect of entrepreneurial orientation on this relationship. The present research was applied research in terms of aim and descriptive survey in terms of data collection method and quantitative in terms of the type of collected data. A standard questionnaire was to collect data. The study’s statistical population consisted of all companies providing business services in Tehran, Iran. To analyse the data, the structural equation modelling method with partial least squares method and Smart PLS-3 Software was used. The results revealed that international markets and digital technologies are positively associated with innovation. They also revealed that when a company’s entrepreneurial orientation increases, the digital technologies and international markets will be more involved in mutual relationships.

Automatic car service recommendation system using machine learning techniques

The automobile industry has been growing at a high rate in the past few decades, contributing about 7.5% to India's total Gross Domestic Product (GDP). As the number of vehicle owners are increasing the demand and need for automobile service is also high, but people are busy with their routines, hence failing to perform proper maintenance on their vehicles. This paper uses machine learning algorithms and object detection to come up with the idea to develop a web application that suggests users some offers and timing for their car maintenance by analyzing a car using computer vision without the owner's involvement. This project aims at both the owner's convenience and the growth of the service provider's business. Generally, we do not realize that multiple tasks can be done at a time, which results in incomplete tasks. This paper presents a machine learning-based automated car maintenance system with effective time utilization, by using the Internet of Things (IoT) device that could be installed at the parking's main gate in places where people tend to spend many hours, like offices or malls. This device consists of a camera that is responsible for detecting a car image from the live video. These images are then sent to the device, which uses pre-trained models to detect any damages or dirtiness in the vehicle.

ОСОБЛИВОСТІ НАДАННЯ ДЕРЖАВНОЇ ДОПОМОГИ СУБ'ЄКТАМ ГОСПОДАРЮВАННЯ НА БАЗІ ЦИФРОВОЇ ПЛАТФОРМИ «ДІЯ» В УМОВАХ ВІЙНИ

The article highlights the peculiarities of providing state aid to businesses in wartime on the basis of the digital platform «Diia». The importance of establishing digital relations between business entities and the state, which are important for improving the national economic development of Ukraine during the war, is substantiated. After all, the economic stability of the state depends on the transition of small and medium enterprises to the digitalization of business processes, especially in times of crisis. The need to introduce digital technologies should be presented in government programs, especially those related to small and medium enterprises. Digitalization in practical form allows the state to provide business services. To digitize the relocation process, «Prozorro. Sales» State Enterprise has launched a free digital interaction platform to assist in the relocation, initiated by the Ministry of Economy of Ukraine and supported by the Ministry of Digital Transformation of Ukraine and the national project «Diia. Business». The process of relocation of enterprises is regulated by the following regulations: Government Resolution of 17.03.2022 № 305 "On the peculiarities of the work of the joint-stock company" Ukrposhta "in martial law"; Government Order of 25.03.2022 № 246-r "On approval of the plan of urgent measures to relocate if necessary the production capacity of economic entities from territories where hostilities are taking place and / or there is a threat of hostilities to a safe territory". The changes in the legislation in the current period are also considered, namely the Law of Ukraine "On Amendments to Paragraph 5–2 of Section 9" Final and Transitional Provisions "of the Law of Ukraine" On State Aid to Business Entities "on the application of its provisions during martial law "from April 1, 2022 № 2175-IX. According to this law: state aid provided during martial law is permissible; state aid providers are exempted from the obligation to notify new state aid and proposals to amend the terms of existing state aid, if such state aid is provided during martial law and within one year after its termination or cancellation and submission of information on existing state aid. assistance provided during martial law and for one year after its cessation or abolition. It is also shown that under martial law the state is trying to create opportunities for safe business. This applies to both existing entrepreneurs and those who are just planning to start their own business. The new conditions include lower business requirements, affordable lending, relocation capabilities from areas of active hostilities, and other improvements that will allow businesses to operate.

Exploring the role of service touchpoints on the path to financial, behavioral and relational customer outcomes: insights from a B2B service context

PurposeThe purpose of this study is to examine how and to what extent customer-provider service touchpoints impact business customer perceptions and outcomes in the context of long-term business-to-business (B2B) service relationships. To this end, the authors will assess the chain of effect path for different service touchpoints between business customers and service providers – and the long-term impact both on customer perceptions and financial, behavioral and relational outcomes.Design/methodology/approachEnabled by a five-year panel data set, seemingly unrelated regression model methodology is applied to test the proposed conceptual framework. Data are obtained for a sample of 2,175 B2B insurance service companies between 2013 and 2017.FindingsStudy results shed light on the significance of the sales force in B2B settings, as one of several key service touchpoints – together with firm expertise, service reliability and excellence – driving robust relationships, profitability and cross-buying. Firm-initiated contacts and tangible touchpoints are proven to be ineffective – even damaging in some instances – in terms of driving business customer perceptions.Originality/valueThe paper delivers empirical evidence providing insight on how service touchpoints and business customer perceptions have a long-term impact on customer outcomes. This has yet to be addressed in B2B service settings – despite being of vital interest to marketers, as the longitudinal approach of the research aids service firms in gaining a better understanding of company-customer touchpoints and the extent to which different factors have a decisive, lasting impact on B2B customer outcomes.

Learning-based resilience guarantee for multi-UAV collaborative QoS management

Unmanned and intelligent technologies are the future development trend in the business field. It is of great significance for the connotation analysis and application characterization of massive interactive data. Particularly, during major epidemics or disasters, how to provide business services safely and securely is crucial. Specifically, providing users with resilient and guaranteed communication services is a challenging business task when the communication facilities are damaged. Unmanned aerial vehicles (UAVs), with flexible deployment and high maneuverability, can be used to serve as aerial base stations (BSs) to establish emergency networks. However, it is challenging to control multiple UAVs to provide efficient and fair communication quality of service (QoS) to users due to their limited communication service capabilities. In this paper, we propose a learning-based resilience guarantee framework for multi-UAV collaborative QoS management. We formulate this problem as a partial observable Markov decision process and solve it with proximal policy optimization (PPO), which is a policy-based deep reinforcement learning method. A centralized training and decentralized execution paradigm is used, where the experience collected by all UAVs is used to train the shared control policy. Each UAV takes actions based on the partial environment information it observes. In addition, the design of the reward function considers the average and variance of the communication QoS of all users. Extensive simulations are conducted for performance evaluation. The simulation results indicate that (1) the trained policies can adapt to different scenarios and provide resilient and guaranteed communication QoS to users, (2) increasing the number of UAVs can compensate for the lack of service capabilities of UAVs, (3) when UAVs have local communication service capabilities, the policies trained with PPO have better performance compared with the policies trained with other algorithms.

Sharing Errors Where Everyone Is Perfect: Culture, Emotional Dynamics, and Error Sharing in Two Consulting Firms

Providers of complex business services often focus on creating positive experiences and emotions to manage their clients’ impressions and their consultants’ self-esteem. This, however, creates chal...

Halal Logistics Practices: Logistics Service Provider Cases in Indonesia

This study examines critical factors in affecting halal business management, particularly challenges in Halal logistics implementation faced by the logistics service provider as well as its potential and opportunities for Halal based business in Indonesia. An In-depth, semi-structured interview is conducted to deepen the understanding and to provide detailed data of the study. The study found that there are several factors influencing halal logistics implementation. In terms of business strategy, there are external and internal factors that affect halal logistics practices. Such as market-driven, perception benefit of halal logistic certification followed by customer loyalty, challenges in implementing halal logistics, the complexity of operation halal logistics, and invariably regulation factors. All of those factors have become a prior factor in implementing halal logistics practices. The findings can provide a guideline in how to implement halal logistics practices in logistic service provider business, especially in transportation and warehousing process, along with the expected result for its business performance.

Implementasi net neutrality di indonesia ditinjau dari undang-undang ite

The problem of net neutrality has become a debate in many countries where the regulation on the net neutrality policy confirms that internet providers or Internet Service Providers (ISPs) are not allowed to make distinctions or be discriminatory in the selection of internet applications or content to be used by consumers or users. The purpose of this research is to analyze the application of network neutrality from the perspective of Indonesian law which specifically examines critically the applicable Information and Electronic Transactions Law. This research method is descriptive qualitative. The results show that the implementation of Net Neutrality in terms of the Information and Electronic Transactions Law is still not optimal because there are still network restrictions that are applied to certain Internet Network Providers. The results also show that there is a need for amendments to the ITE Law related to the enforcement of legal protection with the principle of forming a prohibition against the actions of Internet Service Provider (ISP) business actors that can disrupt the business climate.

A Proposed Ideal Network Design for Collaborative Workspace Businesses

Collaborative workspace businesses are now a trend in developing countries such as the Philippines. Coworking space is a business service provision model that lets individuals and teams work independently or collaboratively in a shared office space. In the Philippines, there is a big trend in starting a coworking space business. The millennial generation, which comprises the bulk of the metropolitan sector, is the main reason behind coworking space growth. Computer networking can contribute to the improvement of sales and customer retention and service of coworking space businesses. Implementing managed network services will reduce operational, maintenance, service, hardware, software, and infrastructure costs. Managed network services can enable the coworking space business to focus on its primary business goals In this paper, an ideal network design for collaborative workspace businesses was developed. The building floor layout is essential for the managed networks' design. It was determined that a two-story floor layout is ideal for the company and for implementing the proposed network design. Analysis of ideal network management was proposed in administration, operation, security, and maintenance. Detailed logical and physical network designs with ideal network equipment and technologies were created to improve the coworking space business's services by implementing managed networks.

Феномен коррупционного ценообразования. О некоторых аспектах институционального регулирования (опыт РФ)

Based on the study of Russian economic and corporate governance practice, as well as the judicial practice corresponding to it in the zone of the selected problematic, the article undertakes a fragmentary analysis of the phenomenon called by the author “corruption pricing” - the formation by the competent management bodies of companies and their interconnected groups of prices for relevant goods, works and services that, according to the initial perception and formal criteria, satisfy the parties of the transaction, however, upon a more thorough analysis, they turn out to be inconsistent with the interests of significant agents of the corporation system, including title co-owners and beneficiaries of business entities, realizing exclusively the interests of a narrow group of persons, capable of unfairly influencing on the legal process of price formation. Turning to specific cases, the author puts forward a hypothesis regarding the inevitability of institutional restrictions of the freedom of pricing in a market (non-state) pricing zone, predetermined by the circumstances of the objective discrepancy between the motives of investment and professional participation in entrepreneurial activity in general and management practice, in particular, of its various subjects - business owners and service providers. their top managers, majority and minority investors, personnel and administration, customers and service providers in the order of outsourcing and the associated need for a creative interpretation of the principles of integrity and reasonableness and their summarizing principle - economic justice.

Legal Protection for Problem Debtor Related to the Use of the Artificial Intelligence System in Peer to Peer Lending

In the era of digital economic development, the community continues to innovate in terms of providing lending and borrowing services. One form of development of Financial Technology (fintech) is the distribution of funds through the Peer to Peer (P2P) Lending system. Where this system has more or less the same role as banks, namely as an organizer; from parties who have funds (investors) to those who need funds (debtors) whose methods are carried out online. The distribution of funds through the P2P Lending system has developed rapidly in Indonesia. In carrying out its business, the loan and loan service provider uses an electronic system that is a series of electronic devices and procedures that function to disseminate information in the field of financial services. The electronic system can also be referred to as Artificial Intelligence (AI). By using AI, loan and loan service providers can find out all the debtor's personal data, where in the end the debtor becomes disadvantaged because his personal rights are violated. On the other hand there are no legal provisions in Indonesia that can protect debtors in this regard. So that in this study later will discuss about the extent of legal arrangements related to the protection of debtors in the P2P Lending system using AI. This research uses the statute approach method; namely the approach through legislation and conceptual approach, namely the legal approach through the concepts and opinions of legal experts.

Balanced scorecard for implementing united territorial communities’ social responsibility

Under decentralization, local governments gain more rights and opportunities to use various types of resources, thus, increasing their level of responsibility (including social responsibility) for the use of resources. The paper aims to reveal the consequences of decentralization reform for the indicators of united territorial communities (UTCs) budgeting that reflect their general socio-economic condition, as well as the nature of the latter one; to adapt the balanced scorecard (BSC) to the feature of UTCs’ functioning, and to develop the UTCs strategic map. The paper indicates that the system of balanced indicators is an analytical tool for ensuring the realization of the concept of social responsibility of the UТСs. The research resulted in the development of the balanced scorecard of indicators for UTCs. It includes the following blocks: internal business processes, funding, service providers, service consumers, and environment. The research contributed to the development of UTCs strategic map based on BSC adapted to the peculiarities of UTCs. The strategic map provides an opportunity to link strategic goals of UTCs with the developed BSC blocks and allows for a successful implementation of the concept of UTCs’ social responsibility in conditions of the need to achieve sustainable development.

Design of RIVAL (Cari Travel Malang) Application as One Stop App Solution for Travel Reservation in Malang

Reservations can be interpreted as order transaction for place, ticket, or goods between business owners or service providers with consumers. In travel reservation, especially in Malang, people do some travel reservations manually. They reserve the travel by phone to the travel customer service or came to the travel office. Based on the problem, the author made an application called RIVAL (Cari Travel Malang) as one-stop app solution for travel reservation in Malang that runs on mobile platform with android operating system. In this design phase, application is still local or runs on the developer local server and runs online for application testing to several people. With this application it is expected that travel reservation that are initially carried out manually by coming to service provider, now it can be done anywhere. The results of the implementation and testing were given to eight respondents with several different versions of the Android operating system namely Android Lollipop, Marshmallow, Oreo, and Pie. It was found that the application runs well without any UI constraints or main functions in the application with additional data response obtained from the test questionnaire form that the application is easy to understand from the user interface, provided information, and easy to use. With this application, it is expected travel reservation in Malang can be done easily and efficiently. Keywords : Mobile application, reservation, travel application.

Precursors and outcome of satisfaction in business-to-business relationship building: An information communication technology industry perspective in South Africa

Orientation: To secure a competitive business position, mobile business service providers need to explore the factors that, in predicting customer loyalty, will enable them to focus marketing efforts on improving their current customer management strategy, ultimately leading to enhanced satisfaction.Research purpose: This study intended to determine the influence of selected customer relationship management factors on customer satisfaction and customer loyalty.Motivation for the study: To ensure the loyalty of their customer base, mobile business service providers need to understand the factors that secure customer satisfaction in a competitive ICT business-to-business (B2B) market.Research design, approach and method: Data were gathered by means of a self-administered questionnaire, and a total of 253 responses were eligible for analysis. Simple regression analysis was applied to validate the hypotheses formulated.Main findings: It was established that corporate image, service quality, perceived value, customisation and trust have a significant and positive influence on ICT business customer satisfaction and loyalty.Practical/managerial implications: The findings suggest that efforts towards improving corporate image, service quality and customer perception of the value provided, focusing on the level of customisation and establishing trust among business customers will aid B2B mobile service providers in achieving satisfied and loyal customers.Contribution/value-add: This study adds to the body of knowledge by identifying and demonstrating the influence of five customer relationship management factors that contribute to achieving customer satisfaction and loyalty in the Business-to-business information communication technology (B2B ICT) industry of an emerging African market.