Enterprise Business Processes Research Articles

Особенности цифрового логистического менеджмента производственного предприятия в условиях глобальной экономической нестабильности

The article touches upon an urgent topic for manufacturing enterprises – the integration of modern digital technologies into structural units. Currently, many business leaders do not realize the importance of introducing new digital technologies, which are extremely necessary for the company to remain competitive in the market in conditions of global economic instability. The purpose of the study is to prove the high importance of integrating digital technologies into existing business processes of a manufacturing enterprise, which will allow the most efficient planning and organization of work in a single information space, reduce commercial risks due to quick access to relevant and reliable information. The following methods of scientific cognition are applied: analysis, synthesis, deduction, abstraction, generalization, observation, classification.

Analysis of the Economic Efficiency of Outsourcing

An algorithm of outsourcing for the transfer of the business process of the industrial enterprise in the article in the account of strategic and economic aspects. The sequence of stages is the most effective assessment of the expediency of the transfer of this function to the external supplier. Formulas are offered to calculate the cost of performance independently and using the outsorers.

СУЧАСНИЙ РІВЕНЬ ДІДЖИТАЛІЗАЦІЇ БІЗНЕС-ПРОЦЕСІВ АГРОПІДПРИЄМСТВ

In the modern world, where technology is advancing rapidly, the agricultural sector is also undergoing its digital transformation. The development of digital initiatives in the agro-industrial sector not only opens up new opportunities for increasing productivity and efficiency but also presents new challenges. The integration of innovative technologies such as artificial intelligence, the Internet of Things, blockchain, and process automation is changing traditional approaches to agribusiness, offering state-of-the-art methods for data management, production process optimization, and market interaction. Based on the analysis of the current level of digitization of business processes in agricultural enterprises, it is argued that the implementation of innovative technologies contributes to increased operational efficiency, reduced production costs, and increased profitability. It is substantiated that despite significant challenges such as farmers' conservatism and limited internet coverage, active implementation of advanced technologies, including the Internet of Things and artificial intelligence, opens up new opportunities for farmers and contributes to the overall efficiency enhancement of installed equipment. At the same time, it is proven that to realize the full potential of digitization in the agricultural sector, state support is necessary through infrastructure development, legislative regulation, and financial incentives for investment in cutting-edge technologies, which will help reduce the digital divide between large and small agricultural enterprises and ensure a more resilient and productive agricultural sector. The development of digital initiatives in the agricultural sector aims to increase operational efficiency and create digital organizations, leading to lower production costs, increased profitability, and improved overall efficiency of installed equipment. Despite significant investments in IT solutions for agribusiness, challenges such as farmers' conservatism and limited internet coverage need to be overcome to realize the potential of digitization. The active implementation of advanced technologies, including the Internet of Things and artificial intelligence, opens up new opportunities for farmers worldwide, simultaneously requiring them to adapt to digital data management and strengthen cybersecurity.

Оптимізація бізнес-процесів підприємств у системі стратегічного управління інноваційною діяльністю

The aim of the article is to substantiate the methodological support for optimizing the business processes of enterprise in the system of strategic management in the context of the use of innovations under unstable conditions of development. The content of the term «innovation activity of enterprise» has been analyzed and it has been found that for the most part it is considered as a complex characteristic of its activity, in particular as the degree of intensity of the ongoing innovative transformations and their timeliness. The relationship between the processes of strategic management and management of innovation activity of enterprise, based on the data of the information field, is generalized. The main elements of the strategy for the application of technological innovations have been allocated. Emphasis is placed on the need for monitoring of the results of strategy of introduction of technological innovations. The algorithm of activation of information processes of industrial enterprise on the basis of monitoring and controlling data of business processes in order to optimize them is substantiated. The main characteristics of conceptual approaches and methods of optimization of business processes are considered. An analysis of the categorical apparatus of the concepts of «engineering» and «reengineering» has been carried out. The prerequisites for the practical application of methods for optimizing business processes in complex unstable situations in order to improve the efficiency of activities are generalized. The experience of integration of processes of strategic management of enterprise and management of its innovation activity is considered. The features of the procedure for developing a strategy for the application of technological innovations are characterized and a fragment of the strategic management system in terms of optimizing the business processes of enterprise, taking into account the innovation component, is presented. It is recommended to integrate these proposals and classical tools for the formation of functional strategies, incorporating them with each other, on the basis of which a synergistic effect will be obtained and, accordingly, to achieve the strategic goal in the optimal way in the system of strategic management.

Теоретичні засади розвитку суб’єкта підприємництва в умовах невизначеності

The development of entrepreneurship is considered as a component of social development, which is carried out in three directions: evolutionary, involutional, and abrupt acceleration. The necessity of forming a policy of development of entrepreneurship in Ukraine is indicated and its main tasks are allocated, namely: increasing the volume of production and export of products of Ukrainian enterprises, the formation of new enterprises, ensuring the proper level of satisfaction of domestic demand with goods and services; demonopolization of markets for goods and services and establishment of effective competition in the domestic market; increase and diversification of employment; achievement of an effective fiscal return on business development while maintaining favorable conditions for its development. The general goals of entrepreneurship management include the process of forming a strategy for activity and development and adaptation of business processes of enterprise. It is noted that decision-making by entrepreneurs in conditions of uncertainty should be based on the study of its theoretical foundations, where it is considered in several types: when the results of activities are known and it is possible to predict them; when the results are known, but the probability of them cannot be estimated; when the results are not known and it is not possible to estimate the probability of their occurrence. For the purpose of effective management of the business structure, it is expedient to classify uncertainty by the following types: by methods of determining the probability of occurrence of cases and by the object of uncertainty. Among the main tasks of entrepreneurship management, reducing the likelihood of adverse events and avoiding negative consequences and risks, including strategic ones, are allocated, since the development and implementation of strategic management decisions are the basis for ensuring sustainable development of entrepreneurial entities. It is noted that changes in the institutional environment have an impact on the dynamics of uncertainty. In order to improve business conditions, informal and formal institutions must be aligned, which is a transformation of uncertainty. Directions for the development of entrepreneurial structures have been identified, which should coordinate their actions with the State structures to form an institutional environment. Among such areas, the following are highlighted: creation of commodity exchanges and wholesale markets for products of local producers; formation of market infrastructure of scientific and innovative activities; orientation of commercial banks to the real sector; creation of consulting and leasing firms; development of the stock market, including the formation of the corporate securities market; formation of logistics centers.

Modernization of key production business processes for rapid import substitution of goods, including agriculture

The scientific article presents a study on the accelerated import substitution of dual-use goods and technologies by modernizing the main production business processes of enterprises of the defense-industrial complex of the Russian Federation. Accelerated import substitution in the field of dual-use goods and technologies is a transition from dependence on foreign supplies to the production and development of core business processes, own domestic technologies for national defense and security of the country. This helps to reduce national security risks and ensure independence in important areas such as defense and cybersecurity. Modernization of core production business processes and promotion of new technologies contributes to the development of the country’s scientific and technological potential and enhances competitiveness in the global arena. This ensures the growth of the Russian economy, creates new jobs and promotes the potential for innovation. The object of the study is the enterprises of the defense industry complex. The subject of the study - accelerated import substitution of dual-use goods and technologies. The authors connect the prospects of their research with further scientific research in the field of development of dual-use goods and technologies, as well as with the modernization of the main production business processes.

ЕФЕКТИВНІСТЬ РЕАЛІЗАЦІЇ БІЗНЕС-ПРОЦЕСІВ НА ПІДПРИЄМСТВАХ МЕБЛЕВОЇ ГАЛУЗІ

The article examines approaches to classification and definition of the list of business processes, indicates the main components of groups of business processes depending on their relationship to the main business processes, auxiliary business processes and business processes of management at the enterprise. It is determined that the management of the enterprise should be carried out according to the criterion of ensuring the functional completeness of the system, by substantiating the need and sufficiency of the set of selected elements for the implementation of a full range of managerial functions in relation to the object of management. The indicators of efficiency of functioning of enterprises in the furniture industry are given, the main causes of problems with the functioning of enterprises in the furniture industry, the decrease in the efficiency of the use of resources and the low level of implementation of business processes of enterprises are determined. The main components of the business processes of enterprises are disclosed, taking into account the peculiarities of the functioning of enterprises in the furniture industry. The necessity of allocation of system-wide activities, such as main, providing, servicing and managerial activities to ensure and achieve the purpose of functioning of enterprise, is indicated. On the basis of the carried out analysis of the efficiency of implementation of business processes of enterprises in the furniture industry, the need to optimize the main and managerial business processes is substantiated. The features of the implementation of the management cycle are studied: goal-setting, planning of activities, implementation of plans, control over the implementation of plans, formation of managerial influence and adjustment of plans depending on the main, providing, servicing and management activities of enterprises in the furniture industry. Depending on the features of the implementation of the management cycle in relation to all types of activities of enterprises in the furniture industry, methodical recommendations for assessing each of the stages of the management cycle are proposed. Recommendations on the validity of activity plans of enterprises in the furniture industry have been formed through a revision of the planning logic, the introduction of mandatory planning of business processes and operations of enterprises and the creation of appropriate conditions for the implementation of the main activity: provision of input resources, maintenance and management.

ЦИФРОВИЙ МЕНЕДЖМЕНТ ЯК СУЧАСНИЙ ТРЕНД РОЗВИТКУ ПІДПРИЄМСТВА

The article highlights the concept of digital management as a modern trend in the development of enterprise. The authors of the study noted that digital management is based on aspects of modern technical and economic development of society, on modern creative approaches to managing business processes of enterprise. The main directions of development of digital management are outlined. In order to study the possibility of improving the digital management system at the enterprise, it is recommended to carry out an assessment by the point method. Attention is focused on the fact that the assessment of digital management should be carried out in the context of management functions: planning, organization, coordination, motivation, control. The analysis showed that the functions of planning, organization and coordination of the accounting system of the studied enterprise function better than motivation and control. It is established that digital management is formed on the basis of a knowledge society, information use of components used in the so-called "smart society". In turn, the information and digital development of enterprises is based on information resources. The importance of information and digital management lies in its emphasis on digitalization, which is determined by the competence, qualifications and ability of specialists to solve complex computerization problems. It is determined that the main problems of digital management are that it is not sufficiently automated and developed to function independently, without the participation of managers. In addition, any changes in digitalization algorithms require the involvement of a large number of specialists, which makes the automation process even more complex than business processes without its participation. Insufficient level of qualification and insufficient number of specialists who can solve these problems promptly, do not allow you to create perfect software shells for business management. The publication identifies the tasks that need to be solved in order to create a unified system for automating business processes, as well as the parameters that allow compiling algorithms for digitalization of business management.

ПІДХОДИ ДО РЕАЛІЗАЦІЇ ЦИФРОВОЇ ТРАНСФОРМАЦІЇ БІЗНЕС-ПРОЦЕСІВ ПІДПРИЄМСТВА: УПРАВЛІНСЬКИЙ АСПЕКТ

The article is devoted to the study of approaches to managing the digital transformation of business entities. It presents differences in the interpretation of the essence of the concepts of digitalization, digitization, and digital transformation. Three main areas of the enterprise affected by digital transformation have been identified: work with clients, operational business processes, and business models of the enterprise. Digitalization of enterprise business processes will influence changes in value formation and structural changes, and will also depend on them. It is substantiated that the level of use of digital technologies will be greatly influenced by the financial capabilities of the enterprise. An algorithm for the digital transformation of an enterprise has been developed, which makes it possible to choose priority areas for optimizing business processes through varying degrees of digitalization. This algorithm provides a preparatory stage at which it is recommended to carry out a detailed diagnosis of the external environment and assess the degree of penetration of digital technologies into the industry in which the activity is carried out. It provides for diagnostics of the enterprise taking into account available resources and identification of business processes that require innovative changes and solutions. The developed algorithm provides for partial optimization of individual business processes (installation of ERP-, CRM-, HRM- and other resource management systems, document management, logistics, etc.) and significant changes in several business processes using AI, BigData, IoT, cloud technologies, etc. The algorithm ends with the implementation stage, at which the necessary software and technological solutions are implemented. Transformation of operational processes through automation will provide economies of scale and increase productivity. The elements of digitalization of business processes of the enterprise are characterized. Three variable blocks in the transformation of business models are considered: digital modifications of individual processes, the introduction of new digital business models, and digital globalization. Conclusions about the main advantages of enterprises that have carried out digital transformation are drawn.

Increasing competitiveness of enterprises by optimizing business processes as a factor of sustainable development of industrial region

This paper presents the results of research of enterprise business processes using analysis and optimization methods. The paper applies matrices of pairwise comparisons of tasks and symbols, as well as the responsibility matrix to identify weaknesses and optimize the workloads of employees. Measures to improve business processes were developed and implemented, which allowed to equalize the workload between employees and improve the efficiency of the enterprise. In the end, ideal models of business processes were created and a set of diagrams was developed for them, reflecting the future state of the organization. The results of the research can be used to optimize the work of other enterprises in the food industry and improve their competitiveness in the market.

СТРАТЕГІЧНЕ УПРАВЛІННЯ ІННОВАЦІЙНІСТЮ БІЗНЕС-ПРОЦЕСІВ ПІДПРИЄМСТВА

The article examines and summarizes the concepts and basics of enterprise business process management. The effective functioning of the enterprise depends on the implementation of a complex of business processes, their integrity and consistency in business processes. The details of their strategic management are taken into account. The purpose of the article is to research and establish the peculiarities of the formation and implementation of strategic management of business processes in the conditions of the development of the innovative orientation of enterprises. The stages of business process development are considered in detail. Enterprise strategy depends on strategic innovation management, which is the key to achieving competitive advantage in a complex and competitive market. There are questions about the need to develop a strategic model for managing innovative development, which will contribute to stimulating economic activity, increasing competitiveness, and motivating the introduction of innovations into business processes. In the modern business environment, the technology of production activities determines the business processes that make up an innovative enterprise, which is the result of the combination and optimization of various business processes. Innovative elements are crucial to creating and maintaining a financially stable business policy. For the effective management of business processes in the organization, it is extremely important to create a management system that allows evaluating strategic goals and determining the effectiveness of all business processes in achieving these goals. A management tool is to create and use metrics that measure how well business processes are performing, covering all aspects of operations. Innovation is related to the concept of sustainable development, and it is appropriate for companies to constantly monitor and respond to changes and ensure an acceptable level of risk, so that companies can combine their existing resources and capabilities to use them as efficiently as possible. By improving business processes, companies can gain a competitive advantage and fully utilize their resources. Therefore, the issue of its strategic management is gaining more and more importance.

Methods and models for substantiating application scenarios for the digitalization of manufacturing and business processes of network enterprises

The process of digital transformation of enterprises is associated with the organization of manufacturing and business processes within the framework of selected types of business models and digital platforms, the distribution and economic substantiation of the roles of participants in network interactions, and ensuring the semantic interoperability of their interaction. Currently, certain experience has been accumulated in the implementation of modern business models for the digital transformation of enterprises which is reflected in the concepts of the Industrie 4.0, the Industrial Internet of Things, the creation of cyber-physical production systems, smart enterprises and intelligent manufacturing. At the same time, the issues of conceptual modeling of the architecture of digital enterprises, which determines the construction of manufacturing and business processes, and its economic substantiation depending on various factors of the external environment and internal economic potential have not yet been sufficiently researched and developed. All of the foregoing determines the relevance of the work presented here. The purpose of the study was to develop ontological and economic methods for substantiating application scenarios for the digitalization of manufacturing and business processes depending on the selected types of business models and digital platforms. To solve the problem, methods of classification, ontological engineering, activity-based costing and analysis of cash flows of income and expenses are used. The article presents an analysis of enterprise digitalization scenarios depending on the types of manufacturing and business processes, the types of business models and digital platforms used. An ontological model of enterprise digital transformation has been constructed, providing a choice of application scenarios for the digitalization of manufacturing and business processes for various types of business models and digital platforms. An economic model is proposed to justify options for constructing application scenarios for the digitalization of production and business processes depending on the distribution of roles of participants in network interaction using methods of activity-based costing and cash flow analysis.

Moving Beyond Proof of Concept and Pilots to Mainstream: Discovery and Lessons from a Reference Framework and Implementation.

This article presents a practitioner's view of operating in emerging technology, exploring and advancing blockchain-based transformation in healthcare. Blockchain technology is maturing quickly, with financial technology (aka fintech) leading the way with efficient options for moving money, particularly in the public permissionless blockchain segment. The underlying technology allows for a broader set of capabilities, including provenance, data sharing, immutability, non-repudiation, and auditability, which provides for complete rethinking of existing business processes. These features can help to reimagine a more comprehensive set of use cases in many disciplines, including healthcare. However, enterprise adoption needs to catch up.

Features of the organization of business processes in public catering enterprises

Features of the organization of business processes in public catering enterprises

Reengineering of business processes of a construction enterprise in conditions of digitalization

The etymology of the term "reengineering" was studied, which means a set of methods that the company uses to design and redesign the business in accordance with strategic requirements, where the key aspect is the improvement of the financial condition. Under the influence of digitalization, companies must constantly change in order to meet the needs of consumers and be competitive. At the same time, it is important to model, analyze and redesign complex and outdated business processes that do not meet modern requirements in the conditions of fierce competition on the world market of products and services.
 The article considers the issue of formalization of reengineering stages, at which business processes are selected and evaluated, taking into account the impact of digitalization on them. A methodology for choosing business processes based on the examination of the most important success factors is proposed. The choice is made on the basis of the analysis of the integral assessment of business processes, taking into account the variability of many experts.
 A formalized methodology for the first stage of business process reengineering is presented, which pays attention to organized interaction between company specialists and consultants. This approach is designed to reduce the subjectivity of business process assessments, compensating for individual eliminations and increasing the objectivity of the assessment.
 The formalized nature of the methodology, as well as versatile analysis, including the reasoned reasoning of specialists and managers, contribute to increasing the validity of the decisions made regarding the reengineering of business processes. This is important in order for the changes developed in the processes to be the most effective and meet the strategic goals of the enterprise.
 Adherence to these principles can help create a more reliable methodology for business process reengineering, providing more accurate and informed assessments, and therefore more effective process improvements

Analysis of business processes of a printing enterprise and modeling the management system

Currently, information technology intensively covers all spheres of society and makes significant changes in society. Of course, there are many different views of information technology in the world. However, there are many benefits that information systems can bring to both individuals and businesses. The goal of any company is to get ahead of its competitors and take a leading position in the market. He has many ways. One of them is digitalization, the introduction of information management system in the enterprise using computer technology. The article analyzes management information systems for the printing company. In addition, structural models of business processes of the printing company were demonstrated based on IDEF0 notation. Analyzing business processes, using a unified modeling language UML described the work of business processes printing company in an information management system.

FORMATION OF THE MANAGEMENT DECISION REGARDING THE CHOICE OF THE ENTERPRISE LOGISTICS STRATEGY

One of the most important management processes of logistics management is the process of development and implementation of management decisions regarding the choice of the enterprise logistics strategy, corresponding to market conditions, the state of the enterprise and its corporate strategy.
 Analysis of the latest research and publications on logistics management shows the presence of unresolved problems in the definition and calculation of indicators for assessing the state of the enterprise's logistics system from the standpoint of the process approach and the use of data available for the enterprise’s calculations. It was determined that the objects of assessing the state of the enterprise logistics system are: the subject of management (management personnel, organizational structure of management, technology and information support of management) and the object of management – the logistics system itself or logistics business processes (interaction with suppliers, warehousing, dispatching, transportation, forwarding operations and financial settlements).
 In the course of work on this scientific article, it was determined that the some issues require further research. Among them are assessing the state of the logistics system, the effectiveness of logistics costs in the enterprise as a whole and in terms of individual business processes, as well as clarification of the influence of the state of the enterprise's logistics system and the level of efficiency of logistics costs on efficiency management of the enterprise's logistics activities and the selection of appropriate logistics strategies.
 The article analyzes the existing main typologies of logistics strategies of enterprises and presents their analytical characteristics. A description of the main logistics business processes of road transport enterprises is also given, based on the specifics of the offer and provision of road transport services.
 A two-dimensional model of making a management decision regarding the choice of the enterprise's logistics strategy has been developed, depending on the state of the logistics system (by its object and subject components) and the level of efficiency of the enterprise's logistics costs (economy). To assess the state of the logistics system, it is suggested to use the methods of point assessment, expert survey and analysis of hierarchies. Estimating the effectiveness of logistics costs involves the use of an integral assessment and a taxonomic method.
 It is proposed to choose a specific logistics strategy based on the key factors on which the company's logistics management is oriented (costs, quality, time, logistics assets). A general indicator of the implementation of the selected logistics strategy quality has been developed: the relative change in the state of the logistics system must exceed the relative change in the efficiency of logistics costs. This will contribute to the fact that the costs of the main logistics tools for the period under study were effective.

Tools for Implementing Strategies in the Context of Digital Transformation of Industrial Enterprises

Under conditions of uncertainty caused by sanctions and geopolitical changes, the correct choice of both strategic development priorities and management tools for their implementation becomes important. Given the global trend towards digitalization and the growing supply from software developers, it is necessary to understand clearly, which software products and for what purposes can be used effectively at specific enterprises. The challenge here is that due to instability, sanctions pressure, and withdrawals of foreign software from the Russian market, enterprises are forced to change business and technological processes, and to look for new tools for implementing development strategies. The purpose of the article is to determine the basic principles for choosing strategic management tools and information technologies as elements of strategic management at enterprises in the context of digital transformation. The article shows that due to the ongoing digitalization of industrial enterprises any tools for implementing the strategies must be considered within the framework of an automated process management model. It can be based on various information technologies or platform solutions, depending on the coverage of enterprise business processes, and the readiness to adopt digital technologies in strategic and operational management. The modern trend is to implement strategic development directions, relying on the internal ecosystem of the enterprise. Making the right choice of information technology within an enterprise ecosystem requires that technology investments are aligned with the company’s business goals, adaptable to changing needs, can integrate with existing systems, are user-friendly, secure, and provide a short-term return on investment. Ultimately, these principles enable businesses to successfully navigate the digital transformation journey and leverage technology as a strategic enabler for sustainable growth.

FACTORS OF QUALITY IN THE MANAGEMENT OF THE COMPETITIVENESS OF BUSINESS PROCESSES OF SERVICE ENTERPRISES

Competitiveness is the key to the company's success in the market environment. Therefore, among many tasks of enterprise management, an important place should be reserved to the analysis of the factors that determine its competitiveness. Methodologically this corresponds to the concept of Total Quality Management, which is the basis of quality management in various spheres of economic activity. Therefore, the purpose of the article is to justify the feasibility of using the TQM concept in management of the business processes of a service enterprise. Based on the semantic analysis of the definitions of “service” and “business process”, the influence of quality factors on the perception of the value of services by customers of service enterprises is determined. Taking into account the specifics of the service sector, authors suggest that an important aspect in assessing the value of a service for the client should be the differentiation between: a) the content (purpose of the service to meet certain needs and b) the quality of actions of the service provider. It is emphasized that the consumer value of services largely depends on the way the performer acts in the process of serving the client, and this is what determines the quality of service, which is perceived and evaluated by the client subjectively and cannot be characterized by quantitative parameters. At the same time, in many cases, it can be brought to certain standards described by a set of criteria that correspond to different levels of quality. This simplifies the management of business processes in the service sector by separating their standardized and individualized parts and makes it possible to develop programs for improving the organization of processes and personnel skills. In the context of the tasks of designing competitive BPs in the service sector and implementing the strategic goals of the service enterprise, the principles of TQM were specified and the «quality loop» for the hotel business was designed.

Управління бізнес-процесами торговельних підприємств в умовах воєнного стану в Україні

The article defines the peculiarities of managing business processes of trade enterprises in the conditions of martial law. The author focuses on the World Bank study “Adversity and Adaptation: How Ukrainian Private Firms Survive During the Russian Invasion” and on the monthly study conducted by the Association of Retailers of Ukraine using an online survey among hundreds of owners and CEOs of enterprises across the country, the results of which indicate a very limited number of closed commercial facilities and shops, according to which only 3% of companies were closed with the beginning of the full-scale invasion of the Russian Federation in Ukraine, while 97% continued their activities. A SWOT analysis was conducted for the business process management strategy of trading enterprises. The article outlines the main problems faced by trade enterprises in wartime conditions, among which the main ones are: a decrease in demand for goods and services, which in turn led to a reduction in sales volumes and a decrease in the profits of trade enterprises; a change in market conditions, a change in the competitive environment, fluctuations in the exchange rate, an increase in the cost of production and supply - all this affects the efficiency and profitability of the enterprise; security and supply risk, restrictions on the movement of goods, reduction in the quality of logistics services; significant outflow of buyers of goods in many regions of Ukraine; outflow of personnel due to mobilization, evacuation abroad, migration to western regions; decrease in purchasing power of consumers, etc. Based on the results of the research, proposals were developed regarding measures and an algorithm of actions to overcome the problems faced by trading enterprises, in particular: establishing clear goals and strategies for the business process of a trading enterprise; assessment of the current state of the business process; definition of key performance indicators (KPIs); development of a business process optimization plan, establishment of specific measures and steps to be taken to achieve set goals; implementation of planned activities and making changes in the business process, in particular in the organizational structure, procedures, technologies, communication, etc.; monitoring and control of implementation of planned changes, measurement and analysis of results, verification of achievement of goals; constant improvement of business process management based on innovative technologies.