Business Operations Of Enterprises Research Articles

Efekti implementacije informacionih sistema u poslovanje preduzeća

This exploratory research delves into the phenomenon that modern enterprises face in their operations amid economic crises and increasingly open and competitive markets. Challenges such as low productivity, high production costs, and the processing of vast amounts of data are examined. For the purpose of this study, research was conducted in specific companies engaged in the production of non-alcoholic beverages, CO2 gas, and carbonated water. Information was gathered through interviews with key stakeholders, surveys, and questionnaires. The possibility of applying research results are equally relevant for companies with different production programs and ownership structures. A viable solution to these business challenges is the implementation of business digitization, which integrates organizational units through the introduction of a unified information system connecting all business segments into a functional whole, in contrast to separate systems for each part of the enterprise. Research results indicate that the implementation of an information system significantly enhances overall productivity, reducing production costs and improving speed and efficiency. The effects of the information system implementation are explored from technological and application perspectives, along with an analysis of positive economic aspects, which fundamentally represents a key advantage of introducing a modern information system. This research evolves specific application solutions through the implementation of information systems as part of a comprehensive improvement of business operations of enterprises.

Problematic Aspects of Accounting for Contributions to Share Capital of Companies in Investor

Introduction. The process of creating, reorganizing, and liquidating enterprises has always been and remains an important object of accounting. In this regard, a considerable amount of scientific literature and articles have been published, analyzing the legislative, regulatory, and instructive basis for such accounting. However, it should be noted that issues related to the reflection in the accounting of the process of acquiring corporate rights by investors and the repayment of indebtedness for contributions to the share capital of subsidiary companies are understudied and highly controversial. Due to the time difference between these processes and the investor’s failure to reflect corporate rights in accounting and reporting as of their occurrence date, information users (creditors, investors, shareholders) will lack reliable data on the company’s assets, its financial and resource capabilities, development strategy, and risks. Therefore, there is a need to find ways to properly reflect corporate rights in accounting for the investor’s share in the company’s share capital in accordance with the statutory documents and further transfer of assets against the specified contributions.The purpose of the study is to improve the methodology for accounting for contributions to the share capital of business entities in investor, which will allow for the formation of substantiated accounting and reporting information and making informed management decisions, taking into account the risks of enterprise activity and its development strategy. Methods. The research methodology is based on the application of a systemic approach to improving the accounting for corporate rights in the investor and the procedure for the repayment of indebtedness for contributions to the share capital. The following research methods were used: comparison, analysis, and synthesis - to determine the impact of investment processes on micro and macroeconomics, the role of accounting information in these processes; comparative analysis, scientific generalization - for analyzing the proposed variants of reflecting indebtedness of investors for contributions to the share capital in accounting; induction and deduction, abstract-logical - for improving the Chart of Accounts for accounting and the Instruction on its application to reflect the right to a share in the share capital of companies; cause-and-effect relationship, modeling, and formalization - for constructing a model for accounting for contributions to the share capital of business entities in the investor.Results. The impact of investment processes on micro- and macroeconomics has been identified, emphasizing the role of accounting information in shaping the investment policies of economic entities. An analysis of the proposed variants of reflecting indebtedness of investors for contributions to the share capital has been carried out, based on which the authors have made their own proposals for solving this problem. In the Chart of Accounts for accounting for assets, capital, liabilities, and business operations of enterprises and organizations, as well as in the Instruction on its application, it is proposed to open subaccount 126 «Rights to a Share in the Share Capital of Companies» under account 12 «Intangible Assets,» which will allow for reflecting in accounting the fact of obtaining the right to a share in the share capital of the company in accordance with the signed statutory documents. For accounting for the occurrence and repayment of indebtedness for contributions to the share capital of a subsidiary company, it is recommended to use subaccount 682 «Internal Settlements.» It is emphasized that when accounting for operations related to investments in the share capital of business entities, the investor needs to calculate VAT obligations based on the fixed value of assets in the statutory documents in the form of inventories or non-current assets. A model for accounting for contributions to the share capital of business entities in the investor has been developed, which will provide reliable information support for investment processes in the enterprise.Prospects for further research. Further research will focus on improving information support for contributions to the share capital of business entities in the investor to enable a substantiated assessment of their performance.

Green reporting in the perception of reports preparers. Evidence from Poland

Purpose: The main purpose of the paper is to assess the perception of environmental reports preparers related to the obligation towards disclosing environmental information from the perspective of the company interests. The auxiliary aim of the article is to propose integrated green reporting in the context of theoretical foundations, in particular the theory of legitimacy, stakeholders and agencies. Design/methodology/approach: Surveys were used to assess the perception of preparers of environmental reports. The empirical data was collected in a non-exhaustive survey. In the statistical analysis of the survey data, contingency tables and association measures for categorical variables were used (examination of correlations between pairs of survey questions) as well as logistic regression models and odds ratios (examination of the impact of explanatory variables on the selected survey questions with dichotomous values). Findings: In the opinion of the respondents, the disclosure of environmental information is useful for stakeholders. They partly agree to extend the mandatory subjective and objective scope of the disclosure of environmental information. However, their opinion depends on some features of the enterprise, capital connections and the type of information shaping the enterprise image. The disclosed environmental information is an important element of influencing the company image, but it is not the most important one. Research limitations/implications: This research is the first, pilot stage of the overall research. In the next stages, the research sample will be enlarged. The second limitation is the focus on Polish enterprises. As part of the research continuation, we intend to cover other countries. Practical implications: Appropriate legal arrangements are needed to adequately enforce the scope and quality of reporting focused on environmental information. The author's definition of green reporting refers to a comprehensive, integrated environmental report combining financial and non-financial information arranged according to the substantively separated areas. Social implications: Our proposed integration of environmental information in one report – green report - that emphasizes the importance of the environmental protection problem, which will increase the transparency and availability of information, and ensure its comprehensiveness for stakeholders, and as a result have a positive impact on environmental awareness in the business operations of enterprises. Originality/value: The research was conducted from the perspective of preparers and managers that disclose environmental information. Our research is the broadening and deepening of knowledge on environmental information reporting in Poland, as well as participation in the discussion on the desired directions of its development. Keywords: green accounting, green reporting, environmental disclosures, non-financial statement, CSR. Category of the paper: research paper.

Impact of transformational leadership on business efficiency – Research women’s handbag fashion field in Ho Chi Minh City

In the present, people's wants for basic necessities are growing, and human psychology is more complicated than ever. As a result, it becomes harder to lead a team or organization with high effectiveness, necessitating leaders to have a leadership style that is appropriate and modified to reflect current developments. Businesses must simultaneously identify and elicit the precise needs of their employees in order to motivate and boost staff productivity, which will help the company run more economically. "Impact of transformational leadership style on business performance of enterprises - Research on women's handbag fashion field in Ho Chi Minh City" is a study that was conducted, with the help of respondents working in the field of women's fashion and handbags in Ho Chi Minh City, who distributed 280 survey questionnaires and collected 260 survey questionnaires with appropriate value. Any enterprise's business operations come with hurdles and hazards, particularly in the context of integration with the contemporary global economy 4.0 and the state of the economy's recovery following the Covid19 outbreak. Then, carry out the steps of testing, evaluation, and quantitative analysis using SPSS 22 and AMOS 22 software, the research findings demonstrate that transformational leadership style has a positive impact on employee satisfaction and performance, which in turn influences the business performance of the enterprise.

Effects of COVID-19 related government response stringency and support policies: Evidence from European firms

In this paper we employ survey information on more than 10,000 Southern and Eastern European firms to assess the effects of the COVID-19 related lockdown and government support policies on the business operations of enterprises. Our findings reveal considerable size- and sector-related heterogeneity, with small firms, and firms such as hotels and restaurants operating in the facilities sector reporting the largest losses in terms of sales when governments increase the strictness of confinement measures. Fixed effects regression estimates suggest that a complete lockdown results in an average year-on-year sales growth that is approximately 63 percentage points lower than it would be without any curtailment measures. The magnitude of the coefficient on year-on-year sales change for a complete lockdown is 14 percentage points higher for small compared to large enterprises. Furthermore, our results suggest that state aid in the form of deferral of payments or wage subsidies are associated with firms’ labor market and financial outcomes in times of crisis. For instance, deferrals of payments are linked to between 0.7 and 1.5 fewer layoffs per firm in the surveyed enterprises compared to other types of support.

Optimization of Enterprise Financial Management and Decision-Making Systems Based on Big Data

Based on information asymmetry theory, principal-agent theory, and risk management theory, this paper analyzes the mechanism of the impact of big data on financial decision-making, analyzing four dimensions: how big data enhances the information base for forecasting, how big data improves the relevance of decision-making, how big data builds new competitive advantages, and how big data promotes dynamic decision-making. Secondly, through the analysis of specific implementation cases of enterprise big data in financial decision-making, we focus on the real problems faced in management and the effect of solving problems through big data platform. The enterprise realizing the integration of business and finance not only can better lead business expansion, but also can improve the management level within the enterprise, which is conducive to the improvement of core competitiveness. The integration of industry and finance is essentially achieved through the application of various financial management modules to the business operations of enterprises, including budget management, capital management, fixed asset management, and financial accounting. If we want to implement the whole process of financial integration, it is impossible to achieve this manually, and we must first build a powerful information system as a guarantee. Under the guidance of theories of information asymmetry, stakeholders, and management information systems, Internet finance enterprises should build their own integrated business finance system based on the demand for business finance integration in the Internet finance industry, to enhance the matching of business finance data of Internet finance enterprises, improve the efficiency of enterprise management, and realize business finance integration. Finally, through the research of this paper, we hope to provide reference for other similar enterprises to apply big data for financial decision-making. Through the application of big data, higher economic benefits are achieved in procurement management, production control, capital budget, and investment decision compared with the previous ones. It is concluded that in the era of big data, massive data can be used to serve enterprise decision-making in depth, which can break the business and financial barriers, improve the efficiency and quality of decision-making, optimize the organizational structure and personnel, and enhance the prediction and early warning capability. The application of big data tools has become the key to assisting financial decision-making and enhancing enterprise value.

Robotic Process Automation implementation, deployment approaches and success factors – an empirical study

An ever broader use of digital technologies which will lead to profound changes in the functioning of both individual entities as well as entire industries. These changes are referred to as digital transformation. Automation of business processes is a significant aspect of digital transformation. More and more entities (especially in such sectors as: banking, insurance, BPO/SSC, telecommunications) are implementing IT tools that are classified as part of the currently emerging RPA (Robotic Process Automation) category, where the term robot has a metaphorical meaning here – it is a particular type of software, and not a device. It should be emphasized that large scale robotic process automation cannot be viewed as an IT project. It is a business change project with a technical component, very frequently carried out outside the IT department by the company's business units. In the long term - along with the popularization of cognitive robotic process automation - it will lead to the growth of digital innovations at enterprises. The article attempts to answer four research questions: RQ1) what are the premises for the implementation of robotic process automation by enterprises, RQ2) how the implementation of robotic process automation is carried out from the organizational point of view, RQ3) in which areas of enterprise business operations is robotic process automation applied and RQ4) what factors determine the success of robotic process automation. The literature research method is used in the article and the results of surveys carried out among 238 Polish enterprises are presented. The results obtained allow us to conclude that the enterprises surveyed are only at the beginning of the mass scale robotic process automation, but due to the increasingly competitive environment, there will be no turning back.

CONTRIBUTION TO ANALYSIS OF THE DIGITALIZATION OF THE COMPANY'S OPERATIONS IN SERBIA

Digitalization is rapidly bringing changes and transforms our lives, economy, and society as a whole. New technologies are contributing to the more efficient business, community advancement and, as such, provide the basis for all our private and public sector partnerships to keep up with the current trends of the global market, or participate in what is called the digital economy. The subject of this paper is the application of information and communication technologies (ICT) in the operations of enterprises in Serbia. The paper aims to analyze the applications of ICT by examining various indicators. The starting point is that ICTs are the key factor for increasing economic efficiency, removing barriers, creating new business opportunities for geographical decentralization, and adapting businesses to new business conditions. The latest data from relevant domestic and international institutions were used for the analysis. The first part of the paper describes the current global technological trends and their impact on business operations and ways of measuring countries' readiness to use ICT. The second part of the paper analyzes the trends of different indicators of ICT usage in enterprises in Serbia: implementation of computers and computer networks, use of the Internet and mobile Internet for business purposes owning websites, applying E-commerce, social networking, and cloud services in businesses. Based on the performed analysis, it was concluded that there is a tendency of increasing the use of ICT in the business operations of enterprises in Serbia. However, it can be observed that some aspects of the business are characterized by significant use of ICT, while in others the use of these technologies is not yet represented to a significant extent.

Effects of COVID-19 Related Government Response Stringency and Support Policies: Evidence from European Firms

In this paper we employ survey information on more than 10,000 Southern and Eastern European firms and panel data methods to assess the effects of the COVID-19-related lockdown and government support policies on the business operations of enterprises. Our findings reveal considerable size- and sector-related effect heterogeneity, with small firms, exporting firms and firms operating in the facility sector experiencing the largest losses in terms of sales. A complete lockdown leads to an average decrease in sales by approximately 64%. We also document a disproportionate impact on female self-employed. Furthermore, state aid in the form of deferral of payments or wage subsidies were the most effective government support instruments. For instance, wage subsidies saved up to 2.7 employees per firm in the surveyed enterprises.

БЮДЖЕТУВАННЯ ЯК ЕФЕКТИВНИЙ ІНСТРУМЕНТ ПОТОЧНОГО ПЛАНУВАННЯ НА ПІДПРИЄМСТВІ

UDC 658.15; JEL Classification: M 21 Purpose. Comprehensive study of the main theoretical and practical aspects of the budgeting system implementation at the enterprise. Methodology of research. The study used methods of analysis and synthesis, the method of logical analysis. The information resources of the study are electronic information resources and periodical materials. Results. Budgeting is a tool for current planning of the enterprise business operations and indicators of its financial activity. The advantages of budgeting as a system of operational planning are: significantly increases the level of heads of structural units and responsibility centers motivation, as well as executors on the place; allows to increase the level of separate structural divisions coordination actions of the enterprise in the course of the established the enterprise general purposes achievement; allows to respond in time on deviations and make current adjustments during the implementation of the enterprise plans, increases the level of plans reality; is an effective tool for comparing the desired and achieved results, allows to identify "bottlenecks" in time; contributes to the improvement of resource allocation and their rational use; increases the overall level of the enterprise control by communications strengthening; increases the level of units independence in spending funds within their approved budgets; significantly simplifies the control system at the enterprise; allows you to optimize paperwork, reduce the cost of specialists’ working time by minimizing the number of indicators. However, the implementation of the budgeting system in the enterprise has its drawbacks, among which the most important are: the budget requires a high level of productivity during its implementation, it can cause resistance on the place and can be accompanied by conflicts and abuses in the budgeting process; implementation of the budgeting system requires additional costs and qualified specialists; there is a constant contradiction between the level of goals achievement and the incentive effect in the budgeting process. In addition, factors such as instability and complexity of the tax system, inflation and instability of the national currency, complex organization of procurement of raw materials and sales of products also significantly affect on the budgeting efficiency at domestic enterprises. Originality. The essence of the "budgeting" concept is specified. The list of advantages and disadvantages of budgeting system introduction as a tool of current planning at the enterprise is specified. Practical value. The proposed conclusions can be used by researchers, owners and managers of enterprises in the implementation of the budgeting system at the enterprise

The systematic approach to metering and its automation in enterprises with alternative energy sources

Introduction. The amount of energy resources generated from the introduction of alternative energy is increasing every year, nevertheless this problem is increasingly being researched by scientists, economists and ordinary people seeking to improve the environment around the world. This is a very pressing issue for European countries. As a potential member of the European Union, Ukraine also intends to significantly increase its energy resources from alternative energy. The Verkhovna Rada of Ukraine has been acting in the same direction since 2003 when the Law of Ukraine «On Alternative Energy» was adopted and has constantly been amending them, the last of which is dated July 11th, 2019 [1]. However, accounting for alternative energy is a new topic of research, therefore it requires a systematic approach to the formation of accounting policies; a number of interconnected accounts of the Charts of Accounts of assets, capital, liabilities and business operations of enterprises and organizations; and application of appropriate software.Analysis of recent research and publications. Problems of alternative energy development were considered in the works of Ishchuk L., Kinash I., Lishchuk V., Lishchuk M., Moskovchuk A., Nikolaeva A., Pyrih S. and accounting and analysis are investigated in the works of Derii V. A., Zadorozhnyi Z.-M. V., Krupka Ya. D. However, the accounting aspects weren’t considered in detail, thus, in this regard, the topic of our study is relevant. The purpose of the study is to formulate a systematic approach to accounting and its automation in alternative energy enterprises in order to develop proposals for improving the efficiency of their activities.Methods. The article uses general scientific and specific research methods to study the systematic approach to accounting and its computerization in alternative energy enterprises. A situational analysis of alternative energy development is carried out. The graphical method was used to reflect the ratio of energy from the sun, biomass, wind (in percentage terms) for ten years in Ukraine. Topical problems of energy in Ukraine and in the world through the use of induction and deduction methods are revealed. The modeling method for the formation of the accounting system in small enterprises of alternative energy production has been applied.Results. A systematic approach to accounting for alternative energy is very important as it’s a significant segment in the set of activities. The Law of Ukraine “On Alternative Energy” and International Standards or National Accounting Standards and Financial Reporting Standards do not refer the specificities of accounting and reporting on energy receipts from alternative energy sources. In this regard, we propose in the Law of Ukraine “On Alternative Sources” to separate the section for accounting and reporting, as it is done in Article 26 of the Law of Ukraine “On the Electricity Market” [2]. In our opinion, in the Chart of Accounting it is advisable to replace the name of the sub-account 203 «Fuel» with the name «Natural and energy resources» with the corresponding analytical accounts 2031 «Cold water», 2032 «Hot water», 2033 «Electricity of own production», 2034 «Electricity purchased» , 2035 “Natural gas purchased”, 2036 “Biofuels”, and 2037 “Other renewable natural and energy resources” [3].In addition, we believe that the government should encourage the development of small businesses, consulting and design services that would provide individual homeowners with the opportunity to equip themselves with alternative energy facilities. In this regard, it is necessary to develop an optimal model of accounting system for small alternative energy enterprises. In the segment of accounting and reporting automation, we propose companies to search for new software that will replace the Russian software “1 C Accounting”, because this software requires additional modules. In addition, this software is very risky due to the political situation in Ukraine. Hence, we believe that it is necessary to give priority to the improvement of domestic software.Prospects. Further scientific research can be developed to detail the features of accounting, reporting and control in small alternative energy enterprises. The level of readiness for the use of Ukrainian accounting and reporting software products, in particular in the alternative energy segment, as well as the formation of a unified network with the bank and investors, should be discovered.

ПРО УДОСКОНАЛЕННЯ ПЛАНУ РАХУНКІВ БУХГАЛТЕРСЬКОГО ОБЛІКУ ДЛЯ ЦІЛЕЙ УПРАВЛІННЯ

UDC 657.4; JEL Classification: M41, D29, М11Purpose of this study is to improve the chart of accounts for the operational management of the enterprise. Methodology of research: to achieve the goal, the following general scientific and special research methods and techniques were used: theoretical generalization, analysis and synthesis; systematic and integrated approach; monographic; abstract logical. Findings: the result of scientific work is a theoretical synthesis and development of ways to improve the chart of accounts for the accounting of assets, capital, liabilities and business operations of enterprises and organizations regarding the goals of operational management of an enterprise. Information is an inexhaustible and always relevant resource. The study of the structure of the chart of accounts of Ukraine, in the context of mapping aspects of financial and management accounting in it, give us an opportunity to conclude that it is necessary to approve a decision regarding changes to the existing chart of accounts of our country by including a section (class) of management accounting for the equivalent accounts of analytical exploitation. This will make it possible, taking into account foreign experience of EU countries, to ensure the comparability of aggregated data at all levels of management. The introduction of new management accounts into Ukrainian chart of accounts is one of the most urgent ways to develop it, and on the other hand, the unification of management accounting across the country needs further and rather thorough methodological and methodical work. Originality: lies in a comprehensive study of the chart of accounts and the development of recommendations for improving the existing chart of accounts as a control element and information source of decision-making. Approaches to the construction of the chart of accounts for the accounting of assets, capital, liabilities and business operations of enterprises and organizations of Ukraine in terms of the proposed content filling with a new section (class) will allow to strengthen the information content of this document and ensure comparability of data on the results of business activities of enterprises in modern conditions. Practical value: making changes to the current chart of accounts will enable accountants who are involved in management accounting and managers to improve the efficiency of the enterprise.

Reference mechanism accounting accounts for аcceptance and transfer of concept objects

The article substantiates that the formation of the work plan of accounts is especially important from the standpoint of taking into account all properties of the object, which is the interest of internal and external users. In the course of the study, the directions of transformation of the current plan of accounting of assets, capital, liabilities and business operations of enterprises and organizations and instructions on its application were determined, in particular, there was a need for the introduction of additional syntheticaccounts. It has been established that changes should concern most accounting objects, namely: non-current assets, current assets, liabilities, expenses, income and financial results. Two variants of reflection in the accounts of acceptance-transfer of the concession object were reflected in the accounts, in particular, the directions of the transformation of the plan of accounting of accounts in the part of non-current assets were substantiated. The research substantiates the need to foresee in the instruction on the application of the plan of accounting for accounting sources of non-current assets, such as trust management, operational management, concession, and others. These proposals will enable the formation of an information system that will allow assessing the potential of the concessionaire's enterprise in the partial implementation of public services.

Social Enterprise Business Operations Experience Converted from Self - Sufficient Enterprise - Based on the Grounded Theory -

Social Enterprise Business Operations Experience Converted from Self - Sufficient Enterprise - Based on the Grounded Theory -

Social Enterprise Business Operations Experience Converted from Self - Sufficient Enterprise - Based on the Grounded Theory -

Social Enterprise Business Operations Experience Converted from Self - Sufficient Enterprise - Based on the Grounded Theory -

Characteristic antimonopoly risks for enterprises operating in Serbia: Identification, appraisal and treatment

The paper focuses on the analysis of antitrust regulatory framework and its possible implications on business operations of enterprises in Serbia, which, consciously or unconsciously, exhibit anticompetitive behaviour. The main objective of this paper is to identify prohibited or anticompetitive practices from the standpoints of the law and the relevant European practice. Each antitrust corporate risk is described in detail and appraised, with subsequent specific suggestions for possible preventive strategies to treat these risks. The paper abounds in real life case studies so that it is easier for the readers from the corporate world to relate to this complex and important topic.

The Design of Enterprise Cooperative Platform Based on Workflow

At present, the enterprise has many business processes. It need transfer many forms involving personnel, procurement and other aspects. The workflow management system uses computer network to realize the automation of the business process. This paper analyses the workflow management system, describes the operational principle of the workflow engine and presents a cooperative platform design based on workflow. It can effectively track the whole process and realize standardized management. Otherwise, it can enhance the enterprise business operation efficiency.

The importance of some performance indicators for certain groups of analysts

Financial statement represents a set of information about the financial position of companies and business performance, as well as information on cash flows and changes in capital. All of these statements are defined in the form of a self-contained unit in a given period of time and in our country they are regulated by law for a period of one year. The focus of research in this paper is to determine the importance of certain performance indicators, based on detailed business analysis, so that these indicators may be useful to specific groups of business analysts, interested in business operations of enterprises from various different perspectives. The financial analysis was performed on a case study of 'Signal' LLC Sombor, for the period 2008 - 2012. Based on the performed financial analysis of this company, we have determined a number of important business indicators relevant for certain groups of analysts such as: business owners, company managers, business partners, commercial banks, the state and primarily- the tax administration. During the course of study, the following research methods were used: analysis, synthesis and case studies.

Improving Entrepreneur's Management Skills through Entrepreneurship Training

This research paper focuses on establishing a relationship between the entrepreneurship training provided to budding entrepreneurs and their management skills. The research suggests that trained entrepreneurs have more management skills to run the enterprise than entrepreneurs without entrepreneurship training. For the present research a select group of entrepreneurs from an entrepreneurship training centre at Tashkent in Uzbekistan are chosen. These participant entrepreneurs themselves own an enterprise or part of a family owned enterprise. All these entrepreneurs are actively involved in the day-to-day enterprise business operations. These entrepreneurs have undergone an “entrepreneurship management training program” recently to enhance their management skills. The impact is measured by taking in to consideration “before and after training program skill level.” Findings show that entrepreneurship training does have a positive impact on entrepreneur's management skills and in turn improve enterprise management. This is very common for enterprises to shape their entrepreneurs by providing entrepreneurship training with all the necessary qualities required to steer the enterprise towards achieving the enterprise objectives, goals and targets. It is therefore concluded that entrepreneurship training enhances the managerial skills of an entrepreneur considerably.

Building a Performance Assessment Model for Social Enterprises-Views on Social Value Creation

This study develops a comprehensive performance evaluation model that not only considers enterprise business operations but also presents conclusions regarding its social mission and impact. The performance measurement model includes three dimensions: essence of social enterprise, social impact and business operations. This study used analytic network process (ANP) to determine the importance weight of each dimension, issue and assessment indicator. The proposed model can hopefully help managers of social enterprises to achieve performance benchmarks. Furthermore, this study uses three case studies to demonstrate the practicability of the proposed performance measurement model. This study can also help social entrepreneurs achieve social missions.