Business Information Technology Research Articles

DIGITAL LOGISTICS AS A TOOL FOR IMPROVING THE LEVEL AND QUALITY OF CONSUMER SERVICE

In the modern conditions of the digital economy and many force majeure events, both of an economic and social nature, the issue of providing production with the necessary material and informational resources and their effective use is gaining particular relevance; improvement of operational and strategic management of warehousing, product stocks, and differentiated transport flows, sales activities and customer experience. In order to ensure effective operations, enterprises should organize their activities in such a way as to achieve levelling of risks, minimization of losses and costs associated with the organization of the processes of material and technical support, production of products, transportation, logistic service and sales, as well as to maximize profitability from implementation. First, the above-mentioned tasks can be carried out by increasing the efficiency of the management of logistics activities of enterprises, taking into account the analysis of its components, their interconnection and the presence of an accelerated and uneven process of digitalization. With this in mind, today the problems of implementing digital logistics as a new paradigm of logistics management are being actualized. As a result of the study, it was established that to increase the level and quality of logistics service, it is advisable to implement a “physical” Internet based on the Internet of Things; to automate the processes of product delivery to consumers; use digital crowdsourcing platforms when delivering goods. This will allow obtaining a synergistic (economic, social and environmental) effect by ensuring the automation of logistics processes; significant increase in the level of cooperation between logistics companies; improving the quality of logistics service as a result of reducing delivery times; increase in the level of employment; reducing the load on transport and logistics infrastructure and the level of natural pollution by optimizing transport flows. Keywords: digital economy, digitalization of business processes, digital transformation, digital logistics, customer service, logistics service, information and communication technologies, crowdsourcing platform, efficiency.

The impact of digital advertising channels on the customer buying behavior: The moderating task of advertising strategies

Regulators and recent academics are now paying attention to digital marketing because it has become a complete marketing resource that might propel a firm toward success. As a result, the current study explores the impact of several digital advertising channels, including mobile, e-mail, and digital retargeting, on customer purchasing behavior in the Information Technology (IT) business in the UAE. The current research also examines the moderating effects of marketing tactics at the intersection of mobile advertising, digital retargeting, e-mail marketing, and customer purchasing choices in the IT sector of the UAE. To collect data for this study quantitatively, questionnaires were employed to solicit information from respondents, which was then analyzed using smart-PLS. The findings showed that digital retargeting, mobile, and e-mail marketing positively affect customer purchasing behavior in the UAE's IT sector. The results also demonstrated that marketing tactics drastically reduced the associations between mobile, e-mail, and consumer purchasing decisions in the UAE's IT sector. This study gave policymakers recommendations on better focusing on digital advertising, which could boost the organization's success.

РОЛЬ ИТ-БИЗНЕСА В УЛУЧШЕНИИ ФУНКЦИОНИРОВАНИЯ ЦИФРОВОЙ ЭКОНОМИКИ: ПЕРСПЕКТИВЫ, СТРАТЕГИИ

The study provides an overview of the role of information technology (IT) business in the digital economy. The impact of online business on modern economic processes and social development is analyzed, and key strategies for its development in the context of digital transformation are discussed. The main topics include the importance of innovation, flexibility in adapting to market changes, data management and analyt ics, and competitiveness strategies. The study highlights the importance of understanding and applying these strategies for successful activities in the digital environment.

The Impact of Feedback under Information Asymmetry on Market Dynamics: Results from a Classroom Experiment

This paper focuses on the problem of so-called "lemon markets", first described by George Akerlof, where information asymmetry about product quality leads to dysfunctional outcomes such as poor average product quality and relatively low levels of trade, resulting in a loss of collective wellbeing. In the age of online commerce, the problem is especially relevant, given that consumers buy many more products without relying on personal experience than at any time in the past. Possible solutions to the problem suggested in the literature are reputation building on the part of producers and improving the information available to consumers, e.g., by way of publicly accessible consumer reviews (even though these can be gamed or faked by sellers). The paper presents the results from a classroom experiment that simulated a "lemon market". The advantage of using a classroom experiment is that while the market is recreated along a small number of rules and incentives, in line with neat economic models, the participants are real, living decisionmakers, displaying the deviations of actual human behaviour from that of a hypothetical "rational actor". In all, 294 students majoring in business information technology participated, making up 11 simulated markets. The results presented focus mainly on the supply side, namely, the quantities and prices of goods offered, and nine supply curves are estimated (for three quality grades of goods in three phases of the game). The research concludes that under perfect information, the market performs efficiently. In the condition where only sellers but not buyers have information about product quality, the volume of trade declines, although not as drastically as previous findings have suggested, and the market shows signs of recovery, albeit at a suboptimal equilibrium. After the option of consumer feedback is introduced, the market shows further convergence toward the socially optimal state. The results reaffirm that consumer feedback plays an important role in filling the information gap when product quality is uncertain; however, it is not sufficient in itself to overcome the "lemon market" problem. Other important influences on consumer behaviour under uncertainty are suggested, such as risk-taking, changing attitudes towards the act of (online) purchases, and cultural factors.

Control self-assessment on information technology business processes as COBIT 2019-based pre-audit activities

Control self-assessment on information technology business processes as COBIT 2019-based pre-audit activities

EFFECT OF COLLABORATION APPROACHES ON EMPLOYEE EFFICIENCY AND JOB-RELATED OUTCOMES: TRANSFORMED BUSINESS MODEL APPROACH IN TRAINING AND DEVELOPMENT

Purpose: The purpose of this study is to determine whether employee productivity in information technology (IT) companies can be sustainedly improved by the organizational collaboration strategy. Additionally, in order to offer insights for improving workplace dynamics and employee performance in the IT industry, it aims to investigate how employee efficiency effects important job-related outcomes, such as job satisfaction, organizational commitment, and team spirit.Methodology: A correlational research design was employed for this study, utilizing a quantitative approach to examine the relationships between the organizational collaboration approach, employee efficiency, and job-related outcomes in the Indian IT sector. Data was collected through a survey distributed using convenience sampling to employees in various IT organizations across India. A 5-point Likert scale was used to measure key variables, including organizational collaboration, employee efficiency, job satisfaction, organizational commitment, and team spirit. Structural equation modelling (SEM) was conducted using SPSS and AMOS to analyze the direct and indirect relationships among variables, with reliability and validity checks performed through Cronbach's alpha and Average Variance Extracted (AVE).Findings: According to the study, employee productivity in the Indian IT sector is significantly and sustainably impacted by the organizational collaboration method. The impact of employee efficiency on job satisfaction, organizational commitment, and team spirit was also found to be significant. Strong favourable correlations between employee performance outcomes and cooperation practices were found using structural equation modelling (SEM) analysis. According to the findings, workers who feel that their workplace is collaborative are more productive, which raises job satisfaction and organizational commitment levels, which in turn fosters a sense of camaraderie and harmony among coworkers.Implication: Academically, this study adds a quantitative evaluation of how collaboration affects important job-related outcomes to the expanding corpus of information on organizational cooperation and employee efficiency, particularly in the IT sector. The results of this study have practical implications for IT businesses. Specifically, they indicate that investments in collaborative work environments can increase employee efficiency and, consequently, job satisfaction, organizational commitment, and team spirit—all of which are critical for long-term success. From a social perspective, the study emphasizes how collaborative techniques can enhance workplace culture and employee well-being. This can result in more cohesive, motivated, and inclusive teams that benefit people as well as the larger community.

A Study on Employee Job Satisfaction in IT Industry in Bangalore

Purpose: The effect of employee job satisfaction on organizational performance in large and medium-sized information technology businesses is empirically investigated in this research. It states that enhanced organizational performance depends on employee job satisfaction. According to the research, a worker who has a high level of job satisfaction has a favorable attitude toward his work. An employee who is unhappy at work, on the other hand, has unfavorable attitudes toward the position. Design/Methodology/Approach: The purpose of this research is to examine the relationship between job satisfaction and organizational performance, to ascertain whether there is an empirically verifiable relationship between these two variables, and to determine the strength and direction of that relationship among employees working in Bangalore's information technology (IT) industry. A research sample of 100 employees from IT businesses was used for empirical analysis. Findings/Result: The findings of this research demonstrate a strong but relatively weak relationship between organizational success and employee job satisfaction in both directions. The research came to the conclusion that work happiness influences organizational performance rather than the other way around. Also, SWOT analysis is used to find the strengths and weaknesses of IT Company. Originality/Value: This paper significantly advances our understanding of the relationship between job satisfaction and job performance as well as the effects of job satisfaction on employee job performance. Paper Type: A Case Study.

Pengaruh Teknologi Informatika Dan Komunikasi Dalam Bisnis Internasional

The development of information technology is rapidly triggered by the need for information quickly, accurately, and current. Information technology has become a major facility for the activities of various sectors of life which contributed greatly to the fundamental changes in organizational management structure and operations, information technology has been exploited by some people who can see business opportunities of the technology, influence and role of information technology indirectly, have made an online business grow. Those who understand the business can see good opportunities in the world of online business. Because many of the benefits or profits in the business online. So, Information Technology (IT) plays an important role in the development of online business information technology or IT has been commonly referred to many an important role in various fields that exist in this world. These areas include communications, medicine, economics and others. Online business is a lot of this outbreak could not be separated from the influence and role of IT.

ANALISIS PERANCANGAN ARSITEKTUR ENTERPRISE DINAS PETERNAKAN MENGGUNAKAN TOGAF ADM 9.2 (STUDI KASUS: FUNGSI VAKSINASI HEWAN PADA DINAS PETERNAKAN BANDUNG BARAT)

This study analyzes and plans an enterprise architecture for the animal vaccination function at the Department of Fisheries and Animal Husbandry of West Bandung Regency. Animal vaccination is a crucial step in maintaining health and protecting animal populations from diseases. The author employs the TOGAF ADM (The Open Group Architecture Framework - Architecture Development Method) approach to analyze the animal vaccination process and identify necessary improvements. The vaccination steps, workflow, and responsibilities of various stakeholders are evaluated using the TOGAF ADM. Stages such as defining business architecture, data, applications, and information technology are applied in this analysis. The current information technology infrastructure is also analyzed to identify the suitable needs of the enterprise architecture. The results are expected to provide recommendations for improving the animal vaccination process at the Department of Fisheries and Animal Husbandry of West Bandung Regency. With an enterprise architecture based on TOGAF ADM, it is anticipated that the efficiency of animal vaccination implementation can be enhanced. These recommendations can serve as a guide for similar institutions in optimizing the animal vaccination process. In other words, this research bridges the theory of enterprise architecture with practical applications in the context of animal vaccination, yielding potential solutions to enhance process efficiency and effectiveness.

Application of artificial intelligence on human resource management in information technolgy industry in India

Artificial Intelligence is a term for a technology that is used to do a job that needs intelligence. It is a technology designed to do what a person could do. Today’s organizations have changed a lot because of Artificial Intelligence. Not just one part of the organization but all of its functions and how it affects human resource management must be looked at separately, especially since this is where most people work. This study looks into how artificial intelligence can handle human resources in India’s IT (Information Technology) business. This study looks at what makes AI-driven HRM practices in the Indian IT business work the way they do. The researcher has collected secondary sources like journal articles, study papers, dissertations, and reports from different IT companies related to AI in HR. Information is gathered from individuals who work in IT organizations’ human resources offices. The results show that Artificial Intelligence is young regarding recruitment, and only a few companies use it for human resource management. The main benefits of AI are speed, quality, and the removal of routine jobs. On the other hand, the biggest problem is that businesses are only sometimes ready for new technologies.

Workshop Membangun Perusahaan Perseorangan Untuk Usaha Bidang IT Untuk Mahasiswa Semester Akhir Universitas Bhayangkara Jakarta Raya

The community service activity entitled "Workshop on Building Individual Companies for Businesses in the IT Sector for Final Semester Students at Bhayangkara University, Jakarta Raya" is a real effort to increase the knowledge and skills of final semester students in planning and managing individual companies in the Information Technology (IT) sector. This workshop aims to provide practical guidance in starting an IT company, introduce the legal aspects of IT business, and invite students to apply their knowledge in real situations. This activity covers various relevant topics, such as business planning, IT product development, financial management, marketing strategy, and legal aspects related to IT business. In addition, the workshop also involved experienced IT practitioners and entrepreneurs as guest speakers, who provided invaluable practical insights. The results of this workshop reflect an increase in participants' understanding and skills in planning and starting an IT business. Participants have a better understanding of the process of registering a private company online via the AHU website and the importance of registering for a Kemenkumham permit. This workshop not only improves conceptual understanding, but also provides practical skills that can be applied in the real world. Thus, this workshop has a positive impact on the development of entrepreneurship among final semester students at Bhayangkara University, Jakarta Raya. Furthermore, sustainability evaluations and follow-up steps are needed to ensure that the knowledge and skills acquired remain sustainable and support students in their efforts to become entrepreneurs in the IT industry.

Energizing Sustainability: Solar Cell Radio Wave AI Transformations in Business and Health, with a Focus on Vaccines and Antibiotics

This review article provides a comprehensive examination of the synergistic integration of several technologies, including radio waves, solar cell technology, artificial intelligence (AI), business information technology (IT), immunizations, and antibiotics, with the aim of fostering sustainable innovation. A comprehensive analysis is carried out, highlighting the connections between smart technology, healthcare, and renewable energy sources. The abstract looks at how solar energy and radio waves might advance technology, with artificial intelligence and business IT aiming to maximize productivity. The evaluation also explores the potentially innovative ways in which vaccinations and antibiotics could enhance public health. By linking different disciplines together, the article aims to shed light on the holistic and long-term strategy that emerges when many technologies come together for the good of business and society. This paper explores the intricate connections between solar cell technology and artificial intelligence (AI), showing how advances formerly unimaginable are propelled by the convergence of advanced computing power and renewable energy sources. When it comes to facilitating the seamless integration of many technologies to optimize productivity and decision-making processes, business IT plays a critical role. The important sector of medicine, where immunizations and antibiotics are critical for creating resilient populations, is also covered in the article. This study explains the potential for comprehensive and long-lasting solutions by combining these technological and medical advancements, while also emphasizing the necessity of multidisciplinary cooperation in tackling the challenges of our rapidly changing environment.

Penyelarasan Tujuan dan Sasaran Bisnis Teknologi Informasi Menggunakan Kerangka Kerja COBIT 4.1

In carrying out its business strategy the company is now using information technology (IT) as a support to get certainty effective and efficient that the business strategy is working as expected. Thus IT is now becoming an integral part and integrated with an organization's business objectives so that the evaluation and monitoring of the effectiveness of the company's information technology governance are urgently required in order to know the extent of the application of IT in the company will affect the achievement of the vision, mission or strategic objectives. One very important process, aligning with business objectives and IT objectives. In this paper the alignment is done by reference to the standard IT governance good that standardization Framework COBIT 4.1 and in this paper also presents examples and techniques based on research that has been done, how to align business goals and objectives of IT, to find the appropriate evaluation in preparing IT governance based on best practices in accordance standardization COBIT. By knowing this alignment will allow companies to rearrange and implementing IT governance within the enterprise so that internal controls will be the utilization of IT can be applied to evaluate the shortcomings, weaknesses, and can improve the performance of IT in line and in accordance with its business strategy.

Research on the transformation of Human Resource Sharing Center under the background of Artificial Intelligence - Take Haier Group as an example

With the reform of industry 4.0, Internet of Things and other modes, sharing economy is booming as a new economic form. Through the integrated utilization of excess capacity and idle resources, enterprises build platforms for sharing technology, finance and human resources to achieve win-win scale benefits shared by users. Senior managers of enterprises re-examine the role of HR, and organize human resource management, build a human resource-sharing center, and centralize, standardize and specialize transactional human resource base services. With the background of artificial intelligence, this paper studies the intelligent transformation of the human resource-sharing center of Haier Group. Using human resources sharing center theory analysis of Haier group human resources sharing center operation status, based on zero signature, zero delay and zero distance of the best experience goal, from the guest induction, pay payment and information system construction three key business, business process analysis, found that induction process, low efficiency, business consulting information lag and talent structure. Through in-depth analysis of the causes of the problem, business process optimization, and use artificial intelligence information technology business model innovation, induction process, pay process, information system and other business modules and talent development channel and talent cultivation system transformation to save operating costs, improve efficiency and organizational efficiency. Through the study of the transformation case of the human resource-sharing center of Haier Group, it can provide successful models and reference for the construction and transformation of the human resource-sharing center of other enterprises, and enrich the theory of the human resource-sharing center.

Accrual and Cash Financial Performance of Information Technology Companies During the COVID-19 Pandemic

Abstract Research background Many companies have experienced a significant impact on their financial performance due to the pandemic period. The effects were mostly negative as a result of by due to the various restrictions that were put in place to limit direct contact among people and restrict mobility during the pandemic. As a result, online contacts increased, therefore, we decided to ask the following research question: Did the performance of Information Technology companies increase during the COVID-19 pandemic? Purpose The aim of the research was to examine the financial performance of Information Technology businesses from 2018 to 2021. In the article, a ratio analysis was conducted using the bi-annual financial data of IT companies. Research methodology The analysis included data accrual and cash results. The objective of the investigation was to assess the economic status of Information Technology firms, utilizing various analytical tools such as ratio analysis. Descriptive statistical methods were also employed to provide an overview of the findings. Furthermore, logit and discriminant models were utilized to summarize the financial outcomes. Results Based on the findings of the study that examined the financial status of Information Technology firms before and during the COVID-19 pandemic, it appears that these companies were able to maintain or improve their financial status during the pandemic, which goes against the general trend observed in the economy. Novelty Our examination of Information Technology firms’ bi-annual accrual and cash financial outcomes amid the COVID-19 pandemic is unique due to the macroeconomic element – the epidemic at such a scale had not taken place in many years of the Polish market economy.

Critical Analysis of Innovative Leadership through Effective Data Analytics: Exploring Trends in Business Analysis, Finance, Marketing, and Information Technology

Globally, leaders are lighthouses that help direct followers on the right decision to make, whether in careers, entrepreneurship, personal development, education, community and social services, relationships, health, finances, and enacting purpose. In today's data-driven environment characterized by information overload, leaders and organizations seek to harness the full potential of data to improve every facet of endeavor, including leadership; thus, leaders in management and other spheres of human endeavors must rethink leadership methods in line with data analytics. This research investigates the synergistic relationship between innovative leadership and effective data analytics in organizations across different industries. The study assesses the impact of data analysis, visualization, and governance on various aspects of innovative leadership. Structured questionnaires designed using Likert scale questions and statements were used as research instruments to collect data from 490 leaders across five industries, including Accounting and Finance, Marketing, Computer and IT, Business Development, and Education. Statistical analysis, including correlation and linear regression, examined the relationships between data analytics and innovative leadership variables. The research findings support the hypotheses, demonstrating that data Analysis Influences Innovative Behavior in leadership; data Analysis is significantly and positively related to Vision and Strategic Planning; data Visualization significantly impacts Communication Skills in leadership positively; Data Visualization significantly influences Vision and Strategic Planning in leadership positively; while a positive relationship exists between Effective Data Governance and Innovative Behavior. Data analytics is critical in achieving innovative leadership and improving organizational performance. Data analysis, visualization, and governance were essential in driving innovation and fostering clear communication. The paper recommends the promotion of a culture of collaboration and open communication, investment in employee training for data analytics skills, and encouraging innovative thinking through data-driven problem-solving strategies. The research offers a foundation for further investigations into industry-specific nuances and external factors influencing the collaboration between data analytics and innovative leadership.

Social Media Engagement, Organizational Agility and Digitalization Strategic Plan to Improve SMEs’ Performance

Sustainability in the post pandemic era is very challenging. Every business entity including small medium enterprises (SMEs) needs a more valuable strategy to adapt to dramatic changes, such as strengthening digitization to improve SME performance. The industrial revolution 4.0 confirms digitalization as a strategic plan for SMEs in realizing a digital-based work culture. Digital skills are one of the skills to maximize the use of information and communication technology (ICT) in business. As an illustration, using social media to build brand reputation, promote and interact with customers. We also believe that digitalization can make SMEs more agile, as they are more adaptive to all changes and pressures from the external environment. This article aims to describe and analyze models for improving the performance of SMEs through agility, social media, and digitalization-based strategic planning. Data were collected from 239 SMEs in creative industry. The data were analyzed using SmartPLS analysis. The results showed that digital skills can increase the use of ICT, social media engagement, and organizational agility in SMEs. This article provides practical insights for SMEs to be more sustainable and competitive in the future.

Improvement of outpatient service processes: a case study of the university of Hong Kong-Shenzhen hospital

PurposeThis work presents a case study of the University of Hong Kong-Shenzhen Hospital (HKU-SZH), which was the first to implement an outpatient appointments registration system. The research question is to determine which factors influence patient satisfaction most.MethodsThe study provides an anatomy of the hospital outpatient process through various methods and theories, including a literature review, field research, expert consultation, business process improvement (BPI) theory and information technology, with the aim of identifying the objectives and strategies of the hospital for improving its outpatient process. A quantitative analysis was performed using a questionnaire survey to identify the defects and weaknesses of the current model. The principles, methods and techniques of BPI theory are used to analyse various problems existing in the outpatient process and the extent of their influence. A structural equation model has been established for scientific and quantitative analysis, which can help identify the goals of optimization and measure improvement in the outpatient process and patient satisfaction.ResultsIt was determined the source of inefficiency of the current outpatient service process. By means of outpatient process improvement, the study aims to increase the hospital’s efficiency and raise the level of patient satisfaction so that it may enhance its comprehensive competence. In addition, an effective and operable methodology will be generated, which is expected to serve as a reference for other hospitals to improve their operation and management.ConclusionsIt was found that service attitude, service value and waiting time have a significant influence on patient satisfaction.

Business Resilience and Quality of Life of Timber Smes During the COVID-19 Pandemic in Bandung Regency

Purpose: This knows the influence of business ethics, spiritual behavior, external support and information technology on business resilience and quality of life of logging SMEs during the Covid-19 pandemic in Badung District. Theoretical framework: The number of wood SMEs during the Covid-19 pandemic in Badung District shows the low business resilience of wood SMEs, which may affect their quality of life. small and medium-sized wood enterprises. Business ethics of small and medium enterprises in the wood industry based on local wisdom in rural areas, the importance of spiritual behavior, external support and the development of information technology are Important studies affecting business resilience and quality of life of small and medium-sized enterprises in the wood industry during the Covid-19 pandemic in Badung. Regent. Design/Methodology/Approach: This study is quantitative and uses structural equation modeling (SEM) analysis. The respondents of this study are 804 medium-sized industrial small and medium enterprises. And the location of this study is in Bandung Regency. Findings: This shows that, through experiments, it can be seen that the variable of business resilience has a significant influence, each increase in the value of business resilience will improve the quality of life of medium-sized enterprises. and small wood industry, both in terms of social and psychological support. and mental conditions. health, safety and income levels during the COVID-19 pandemic. Research, Practical & Social implications: This shows that, through experiments, it can be seen that the variable of business resilience has a significant influence, each increase in the value of business resilience will improve the quality of life of medium-sized enterprises. and small wood industry, both in terms of social and psychological support. and mental conditions. health, safety and income levels during the COVID-19 pandemic. Originality/Value: The performance of wood SMEs will gradually begin to improve thanks to various initiatives undertaken both operationally and commercially.

A Tracer Study of Bachelor of Science in Hotel and Restaurant Management Graduates of AIMS Batch 2015–2020

In the recent findings of the Commission on Higher Education (CHED), “the four-year collegiate programs of Business Administration, Information Technology, Hotel and Restaurant Management and Electronics Engineering indicated a mismatch with the industry requirements (Flores, 2013). Taking this into consideration, CHED further integrated in their “Strategic Plan for 2011 – 2016” some programs, activities, and projects that would address the mismatch while the CHED Strategic Plan for 2017-2022 (2017) aims to produce higher education graduates who are competent and well-rounded global citizens who possess the intrapersonal, interpersonal, social and cognitive competencies and attributes necessary to lead, excel and compete in the 21st century. The above endeavors coincided with the study’s objective to trace the present employment status of Bachelor of Science in Hotel and Restaurant Management (BSHRM) graduates of the Asian Institute of Maritime Studies (AIMS) from school year 2015 to 2020. Descriptive-survey method was used in determining the personal and employment profiles of the HRM graduates, the rate of contribution of the AIMS-BSHRM program, and the concerns and other considerations on their current job. Sixty-two (62) graduates of Bachelor of Science in Hotel and Restaurant Management of Asian Institute of Maritime Studies who graduated from school year 2015 to 2020 have responded to the tracer questionnaire. To analyze the data, frequency count, percentage, and weighted mean were used. Results revealed that majority of the respondents were able to successfully find a job in less than a year. However, because of family concerns, lack of connection, health concerns and even lack of work experience, the HRM graduates landed in a job that is not related to their program of study. Some have decided to put up their own businesses while some decided to work in the BPO industry and have been there for a few years already. Though the respondents are satisfied on their present employment, most of them are still planning to change careers and shift a job related to their program. On the other hand, the top three (3) skills that AIMS helped develop among the graduates are: a) Human Relation Skills (82.26%); b) Communication Skills (74.19%); c) Initiative (53.23%) while the top three values acquired and developed from studying at AIMS are: a) Integrity (82.26%); b) Achievement (77.42%); and c) Respect for Others (75.81%). On the other hand, the competencies/skills they recommend AIMS to develop include: a) Strategy and Innovation (87.10%); b) Teamwork (79.03%); and c) Human Relation Skills (51.61%). Based on the results, it is recommended that the administrators and curriculum developers of the BSHM program of AIMS to revisit the current curriculum and syllabi used in major courses and make sure that there are topics and activities that will help enhance and develop the students’ creativity, strategy and innovation. It also recommended that the HM Department of AIMS continue to organize events that will give students additional knowledge and experience that will enhance their interpersonal and human relation skills.