Branch Office Research Articles

Pengaruh Elektronik Absensi dan Perilaku Cyberloafing Terhadap Produktrivitas Karyawan Studi Empiris Pada PT.Pertamina Kantor Cabang Sukabumi

The purpose of this study was to determine the effect of electronic attendance and cyberloafing behavior on employee productivity. The method to be used in this research is to use quantitative research methods with descriptive and associative approaches. Data collection tehniques that will be used by researchers include observation, interviews, questionnaires, and literature studies. The sample of respondents who will be used by the researcher is 32 respondents from the employees of PT.Pertamina, Sukabumi Branch Office. The data analysis technique and is assisted by using the Statistical Product and Service Solution, SPSS. Software. In this study it can be seen that partially, the electronic variables of absenteeism (X1) and cyberloafing behavior (X2) each have a significant effect on employee productivity (Y). simultaneously, electronic attendance (X1) and cyberloafing behavior (X2) have a significant effect on employee productivity (Y). the coefficient value of R2 by looking at the R square value of 0,792 or 80,5%.
 Keywords: employee productivity; electronic attendance; cyberloafing behavior

The Influence of Brand Awareness and Brand Image on Customer Loyalty in Purchasing Domestic & International Flight Tickets: Case Study on Antavaya Bali

Brand awareness and brand image are essential for the business world because they can attract and make customers want to buy and use products or services owned by a company in maintaining and increasing customer loyalty. This research was conducted at Limited Company (Perseroan Terbatas/PT) of Anta Express Tour & Travel Service Branch Office Bali (Antavaya Bali), with the problems that occur, namely the price of flight tickets which are increasingly expensive during the pandemic to endemic. Still, the interest in traveling by plane is very high. This study aims to analyze the effect of brand awareness and brand image on customer loyalty at Antavaya Bali, which is analyzed using the Statistical Program for Social Science (SPSS), the type of data needed by researchers using quantitative data types. The sample used in this study was customers who purchased domestic and international flight tickets at Antavaya Bali, with questionnaires distributed to 397 respondents who were the research sample at Antavaya Bali. The sampling technique is non-probability sampling with a purposive sampling approach. The results of this study indicate that brand awareness and brand image simultaneously have a positive and significant effect on customer loyalty at Antavaya Bali.

Academic Procrastination of Bekasi City Students during the Covid-19 Pandemic

This research was conducted because the phenomenon of academic procrastination is a common thing and almost every student has done it. During the COVID-19 Pandemic, all Teaching and Learning Activities (KBM) were conducted online, resulting in higher levels of academic procrastination. The purpose of this study was to determine the level of academic procrastination of Bekasi City Vocational High School (SMK) students during the COVID-19 pandemic and what efforts were made by the school to overcome it. The research approach used is qualitative with Field Research (Field Research). The informants in this study included: Vocational High School students, Regional III Branch Office Staff, Vocational Supervisors, Vocational School Principals, Vocational Productive Subject Teachers, and Parents of Vocational School Students in Bekasi City. Data collection by interview technique, while the discussion using descriptive method that describes the situation in the field systematically. The results showed that the academic procrastination of Bekasi City Vocational High School students experienced an increase during learning during the COVID-19 Pandemic, including: Delays in starting and completing assignments; Delay in completing tasks; Time gap between planned and actual performance; and engage in more enjoyable activities. Countermeasures carried out by the school include: Providing interesting learning materials; Provide deadlines for each task; Conduct intensive communication with students and parents as well as conduct home visits for students with problems.

ANALISIS MAQASID SYARIAH DALAM PENGEMBANGAN PRODUK PADA BANK SYARIAH INDONESIA (BSI) DI KOTA SAMARINDA

Bank Syariah Indonesia was established on May 17, 2000. Although Sharia banking products and services have grown rapidly in recent years, there are still obstacles, such as the lack of public knowledge about Sharia banking products and services. This is because some people still prefer conventional banking products that are considered more familiar and easier to understand. The purpose of this research is to identify the products available at Bank Syariah and analyze their Shariah Maqasid and strategies.
 The study was conducted from September 2022 to February 2023 at 5 BSI branch offices in Samarinda. The research method used was a descriptive study with a qualitative approach, and the data was collected through documentation analysis of the BSI products available on its official website. The data was then analyzed using Miles and Huberman's formula.
 The results showed that BSI's products include Hifz al-Maal savings account, Ishlah (improvement) Mudharabah deposit, Tazkiyah (purification) Sharia financing, Hifz al-Maal (wealth protection) Sharia credit card, Kaffah (balance) Sharia home financing, and Sharia investment to maintain balance and community welfare. The strategies that can be taken to promote Sharia banking include improving product quality, developing technology-based products that meet the needs of the public, and collaborating with the government.

Pelaksanaan Tugas-Tugas Apron Movement Control Dalam Keterbatasan Jumlah Personil Di Bandar Udara Internasional Raja Haji Fisabililah Tanjungpinang

Raja Haji Fisabililah International Airport is an airport located in the city of Tanjungpinang, Riau Islands. One of the work units that support the smoothness and safety of flights at Raja Haji Fisabilillah Airport is the Apron Movement Control (AMC). This research was conducted to find out how the regularity of the implementation of the tasks of the Apron Movement Control unit in the midst of limited personnel. This research uses qualitative research methods and was conducted from August to September 2022 at Raja Haji Fisabilillah Airport using primary data and secondary data. Primary data is data obtained directly through observation and interviews while secondary data is data obtained through documents based on triangulation of techniques and triangulation of sources, such as interviews, observation, and documentation. The results of this study are the discovery of problems in the form of no personnel who carry out supervision/controlling on a permanent basis on the air side during aircraft arrivals and there are no AMC personnel who have marshalling certification/guiding aircraft parking on the apron, because according to the applicable SOP, one of the AMC personnel at each branch office is required to have marshalling certification. Therefore, AMC personnel provide the results of the performance evaluation of each personnel and the weekly work draft periodically to PT Angkasa Pura II, that with the condition of limited personnel, the AMC unit gets a solution from the facilitator of Raja Haji Fisabilillah Airport, namely PT Angkasa Pura II.

Effects Of Use Of Mobile Banking And Administrative Costs On Customer Satisfaction at Bank Syariah Indonesia Rantauprapat Branch Offices

This study aims to determine the effect of using Mobile Banking and administrative cost on customer satisfaction at Bank Syariah Indonesia Rantauprapat Branch Offices, both partially and simultaneously, Determining the sample technique using Arikunto’s opinion with a total of 40 people and the method of analysis used is descriptive analysis method, multiple linear regression analysis, and hypothesis testing. The results of partial hypothesis testing (t-test) show that Mobile Banking (X1) and administrative costs have a positive and significant effect on Customer satisfaction at Bank Syariah Indonesia Branch offices, with a t count Mobile Banking variable value of3.018 while t table is 1.689 (t count) bigger than t table). Meanwhile, for the variable administration costs, the t-count is 2.608, while the t-table is 1.689 (t-count is greater than t-table). The results of simultaneous hypothesis testing (F test) show that Mobile Banking (X1) and administrative costs (X2) have a positive and significant effect on customer satisfaction at Bank Syariah Indonesia Rantauprapat Branch Offices, with an f count of 10.371 while a f table of 2.64 (f count over larger than f table). The test results for the coefficient of determination (R2) show that the Adjusted R square value is 0,419 or 41.9% indicating that Mobile Banking and Administrative Fees simultaneously contribute to customer satisfaction of 41.9%

Pengaruh Kualitas Layanan Dan Nilai Yang Dirasakan Peserta Terhadap Kepuasan Peserta Dengan Kepercayaan Sebagai Variabel Mediasi Pada Pt Taspen (Persero) Kantor Cabang Yogyakarta

This study aims to examine and analyze the influence of service quality and perceived value of participants on participant satisfaction with trust as a mediating variable. This research was conducted at the company PT Savings Fund and Civil Servant Insurance or PT. TASPEN (Persero) Yogyakarta Branch Office. Data collection was carried out using a questionnaire that was given in person and online to recipients of civil servant pensions who had entered retirement from 2021 to 2022. The number of research samples was 120 samples. The analysis tool used was multiple linear regression with the help of SPSS 16 software. The results showed that the service quality variable had a positive and significant effect on trust, the value felt by participants had a positive and significant effect on trust, service quality had a positive and significant effect on participant satisfaction, score perceived by participants has a positive and significant effect on participant satisfaction, participant trust has a positive and significant effect on participant satisfaction. Furthermore, participants' trust was not able to mediate the effect of service quality on participant satisfaction, but participants' trust was able to mediate the effect of participants' perceived values ​​on participant satisfaction

Analisis Perbandingan Quantity Take Off (QTO) Beton Menggunakan Metode Building Information Modelling (BIM) dan Metode Konvensional (Studi Kasus : Proyek Kantor PNM Cabang Jember)

Along with the world of construction that is growing, the stakeholders involved in it are trying to find methods and technologies that can make the activities contained in construction projects more efficient. Building Information Modeling (BIM) is one of the most widely applied technological developments in the world of construction. One of the benefits of implementing BIM is that it can produce Quantity Take-Off (QTO) data output based on the 3 Dimensional model that has been created. This research examines the PT Permodalan Nasional Madani Branch Office Building Construction Project in Jember City which performs QTO calculations using 2 methods, namely the conventional method and the BIM method. The purpose of this study is to find out the results of the calculation of the QTO of the Conventional Method and the BIM Method, then to compare the results of the calculation of the QTO of the Conventional Method and the BIM Method, and to analyze the reasons for the differences in the results of QTO calculations on the Conventional Method and the BIM Method. The conventional method of performing calculations is using Ms.Excel software with reference to 2D drawings from AutoCAD. The BIM method uses Autodesk Revit software by performing 3D modeling which is directly integrated with the quantity calculation. The QTO calculation is carried out on the need for concrete materials in the superstructure (columns, beams and slabs) of the building. The results of QTO Concrete using the BIM method on column work 41.59 m³, beams 33.29 m³, and floor slabs 154.39 m³. The total QTO of concrete for the superstructure using the BIM method is 229.23 m³. The results of QTO Concrete using the Conventional method on column work 44.36 m³, beams 58.79 m³, and floor slabs 154.54 m³. The total QTO of concrete for the superstructure using the conventional method is 257.68 m³. The difference in the QTO results of the BIM and conventional methods for column work is 6.24%, beams are 43.37%, floor plans are 0.12%. The difference in the highest QTO value is in the beam structure item. The total difference in volume of concrete between the conventional method and the BIM method is 28.45 m³ or 11.04%. The reason for the difference in QTO results between the BIM and Conventional methods is due to the double calculations in the Conventional method at each intersection point between columns, beams and plates. Whereas with the BIM method every meeting will be calculated only on one of the elements with the order of domination of the calculation from the highest, namely plate, column, plate.

Optimizing The Role of Service Quality Towards Satisfaction Through Trust in BPJS Ketenagakerjaan Participants

This study aims to analyze the effect of service quality and trust on the satisfaction of workers who have participated in the BPJS for Employment Sidoarjo Branch Office, as well as analyze the mediating role of trust in the effect of service quality on satisfaction. This research is a causal research with a quantitative approach. Collecting research data using a questionnaire distributed to formal and informal workers who have become members of the BPJS for Employment Sidoarjo Branch Office social security. Sampling using purposive sampling. Data analysis technique using PLS SEM analysis. The results of the study explain that service quality and trust have a positive effect on participant satisfaction at the BPJS for Employment Sidoarjo Branch Office. The results of the study also explain that trust can mediate the effect of service quality on participant satisfaction at the BPJS for Employment Sidoarjo Branch Office. These results explain that the better the quality of service from the BPJS for Employment and the better the level of trust from workers who are program participants will be able to increase the satisfaction of workers who are participants in the social security program. In addition, improving the quality of services that are getting better from BPJS for Employment staff will be able to increase company confidence in the services provided and then lead to higher satisfaction with employment social security services provided by BPJS for Employment.

The Effect of Perceptions of Technology, Risk and Handling Complaints on Customer Interest in Using Internet Banking At Bank Syari'ah Indonesia (BSI) KC Kisaran

Bank Syari'ah Indonesia (BSI) is one of the companies that also utilizes information technology through digital services. Only not all digital services have many users, such as internet banking which is less than M-banking users. This study aims to determine the effect of perceived technology, risk and complaint handling on customer interest in using Internet banking at Bank Syariah Indonesia (BSI) Kisaran Branch Office. This research is a type of descriptive quantitative research. The population in this study were BSI customers at the Kisaran Branch Office. While the sample was obtained as many as 100 customers. Data collection techniques using questionnaires and documentation. The data analysis technique uses multiple regression analysis where before conducting multiple regression tests, classical assumption testing is carried out. The results of this study are Technology Perceptions, affecting customer interest in using Internet Banking at Bank Syariah Indonesia (BSI) Branch Office in Kisaran. Risk, affects customer interest in using Internet Banking at Bank Syari'ah Indonesia (BSI) Kisaran Branch Office. Handling Complaints, affects customer interest in using Internet Banking at Bank Syari'ah Indonesia (BSI),isaran Branch Office. The suggestion of this research is that it is hoped that the BSI Kisaran Branch Office will conduct broader socialization and promotion to further introduce the presence of Internet Bangking to potential customers.
 Keywords: Technologi Perception, Risk, Complaint Handling, Customer Interest

Pengaruh Kecerdasan Emosional, Program Kesejahteraan, dan Keseimbangan Kehidupan Kerja Terhadap Semangat Kerja

The purpose of this study was to determine and analyze emotional intelligence, welfare programs, and work-life balance, as well as the influence of emotional intelligence, welfare programs, and work-life balance on the morale of non-manager organic employees of Bank BTN Tasikmalaya Branch Office. The research method used was a survey method, the data were obtained directly through questionnaires to 43 respondents taken from organic non-manager employees. Sampling using a census and the method of analysis used in this study is path analysis. Based on the results of the study, it is known that emotional intelligence is included in the high classification, welfare programs are included in the high classification, work-life balance is included in the high classification, and non-manager organic employee morale of Bank BTN Tasikmalaya Branch Office is included in the high classification. There is a significant influence between emotional intelligence, welfare programs and work-life balance on the morale of the non-organic employees of Bank BTN Tasikmalaya Branch Office.

Implementasi Konsep Software Defined Networking (SDN) Wide Area Network (WAN) Pada Mikrotik Dengan Python 3


 Software Defined Networking (SDN) is the latest network technology to address the challenges that exist in TE. The concept of Software Defined Networking (SDN) uses a centralized and more flexible way of working, SDN can significantly cut the use of communication network resources needed for the utilization of network resources as a whole. When a company wants to expand its computer network to a wider area, including connecting branch offices in remote areas with data at the head office and other offices, it is necessary to setup tens to hundreds of Routers and switches which take a long time and are expensive, not to mention if something goes wrong. human (Human Error). Therefore, virtualization technology is needed so that configuration/setup on many Routers can be done simultaneously for this reason by adopting the working concept of Software Defined Networking (SDN) which will be applied to Network Automation technology. Later this Network Automation will be applied to Mikrotik which is combined with Linux Ubuntu Server and also uses the Python 3 language. So that in handling many Routers you don't need to have trouble configuring/setting up one by one on many Routers. The result of the analysis of the implementation of the Software Defined Networking (SDN) concept in Network Automation technology is that the Jogja and Bandung Mikrotik Routers are configured simultaneously in terms of adding IP addresses

PERANCANGAN JARINGAN VPN MENGGUNAKAN MIKROTIK DENGAN METODE L2TP/IPSEC

Currently, computer networks are essential in supporting communication in the company. There are many advantages of using computer networks, for example, communication between clients becomes easier and faster, remote servers through computer networks and client-server applications within the company. Computer network security is very important for the efficiency and effectiveness of computer network performance. Reliable infrastructure in a computer network is very influential for its performance. PT. Megacom company in the field of computer spare part distributor. The problem faced is the absence of good and secure communication technology between the head office, branch offices, and distributors. The purpose of this study is to design a Wide Area Network network between the head office and branch offices of PT. Megacom. This study uses qualitative methods with observation and interview data collection techniques. The results of the study show that in the traceroute experiment during the network test from the head office to the branch, the packet path goes well through the tunnel with fast and secure data access through a VPN network with the designed L2TP/IPSec method.

Stunting Detection and Education Training Course for Kindergarten Teachers

Indonesia has the third highest prevalence of stunting among children under five in Southeast Asia, which in 2018 reached 30.8%. The incidence of stunting in the Sleman Regency of Yogyakarta has increased significantly, from 7.20% in 2020 to 16.0% in 2021. Preschool-aged children are one group of children who are at high risk of stunting. One strategy for addressing nutrition issues is for teachers to become more knowledgeable about the importance of health screening for students. Community services were carried out in 11 ABA Kindergartens in Mlati District from February to March 2022. The targets were 35 teachers and 120 students. All kindergarten teachers in the Mlati District received training in stunting detection and education. The stunting detection card was also tested at IIUM Educare SDN BHD, Malaysia. The procedure for the community service activities is divided into several stages: coordination with the Head of the Aisyiyah Mlati Branch Office and the Chairperson of the ABA Kindergarten Teachers Association; training for the teachers in detecting stunting; and providing stunting education to all ABA Kindergarten teachers in the Mlati District. The results of the community service show that kindergarten teachers' knowledge of stunting prevention has increased, as have skills in stunting screening

The Application of 5C Analysis on the Micro People’s Business Credits Financing with Murabaha contract in Sharia Bank of Indonesia Buah Batu 2 Branch Office

Based on the results of observation and interviews, the background of this research is the fluctuation of the clients’ late-paid installment data due to the bank’s improper in analyzing potential clients. Therefore, the bank applied a 5C analysis method to prevent the clients’ failed and/or late payments at the Sharia Bank of Indonesia (BSI) Buah Batu 2 branch office. This research aims to discover how to apply the 5C principle on micro People’s Business Credits (KUR) financing at the Sharia Bank of Indonesia (BSI) Buah Batu 2 branch office. The descriptive qualitative method is applied to this research with the 5C principle as the object. Furthermore, observation, interviews, literature review, and documentation are the techniques used to collect this research’s primary data.The research findings lead to the conclusion, that is, the application of 5C analysis has been implemented by the bank before they approved the financing. Nevertheless, the bank still gets a problem in observing the character aspect of the clients for the reason that one’s character is way too complex and difficult to observe. Moreover, there are three points for the aspects of character, three points for the aspects of capacity, five points for the capital aspects, six points for the collateral aspects, and lastly, two points for the condition aspects.

THE EFFECT OF WORK-LIFE BALANCE ON EMPLOYEE PERFORMANCE THROUGH WORK STRESS AND WORKLOAD

This study aims to investigate the effect of work-life balance on employee performance through work stress and workload at PT. Bank Negara Indonesia (Persero), Tbk. Brawijaya Branch Office. Work-life balance is a balance between the demands of work and personal life owned by employees. Work stress refers to the level of pressure and stress experienced by employees due to heavy work demands, while the workload is the workload faced by employees in carrying out their work tasks. The research method used is a survey with a questionnaire distributed to employees at the Brawijaya Branch Office. The data collected was then analyzed using statistical techniques to identify the relationship between the variables studied. The results showed that work-life balance has a positive effect on employee performance at PT. Bank Negara Indonesia (Persero), Tbk. Brawijaya Branch Office. In addition, work stress and workload have also proven to have a significant effect on employee performance, where high work stress and workload tend to reduce employee performance. In further analysis, this study also found that work-life balance functions as a mediator between work stress and workload and employee performance. That is, a good work-life balance can help reduce the level of work stress and workload experienced by employees, which in turn increases their performance. This research provides a further understanding of the importance of work-life balance in improving employee performance in the work environment of PT. Bank Negara Indonesia (Persero), Tbk. Brawijaya Branch Office. The implications of this finding can help management to implement policies and programs that support a balanced work-life balance to improve employee welfare and productivity. However, keep in mind that other factors can also affect employee performance and could be an area of further research

Effect of service quality on customer loyalty

This study aims to determine the effect of service quality on customer loyalty. The independent variable in this study is service quality, and the dependent variable is customer loyalty. The method used in this study is quantitative because it uses data processing to produce numbers. This study uses a survey based on the research technique because it collects data by asking respondents directly through a questionnaire. The population in this study are customers at AXA Mandiri Palembang at Bank Mandiri Lemabang Palembang branch office, totaling 250 customers with active policy status starting from 2022-2023. The research sample is part of the population in this study, as many as 250 active policy customers from 2022-2023 at the Palembang Lemabang branch office. The research results are t count > from t table value of 6.231 with a significant value of 0.000 <? = 0.05. means that there is an influence between service quality and customer loyalty.

Risk Management Analysis of Future Package Financing (PMD) with a Murabaha Contract at PT. Bank BTPN Syariah Rantau Prapat Branch Office

This study aims to analyze the risk management of the Future Package (PMD) financing with a Murabaha contract at PT. Bank BTPN Syariah Rantau Prapat Branch Office. PMD is one of the financing products offered by Islamic banks, and a Murabahah contract is one of the financing mechanisms in the Islamic banking system. The research method used is a case study with a qualitative approach. Data was collected through interviews with related parties at PT. Bank BTPN Syariah Rantau Prapat Branch Office and analysis of documents related to risk management. The results of the research show that PT. Bank BTPN Syariah Rantau Prapat Branch Office has implemented good risk management in PMD financing with a Murabahah contract. The identified risks, such as credit risk, liquidity risk, operational risk and market risk, have been properly managed through various policies and procedures that have been established. However, there are several challenges faced by banks in managing PMD financing risks with Murabaha contracts, such as market fluctuations and regulatory changes that affect the Islamic banking business. This research is expected to contribute to the development of PMD financing risk management with a Murabaha contract at PT. Bank BTPN Syariah and provide insights for other Islamic financial institutions in managing risk more effectively and efficiently.

Pengaruh Gaya Kepemimpinan terhadap Kinerja Karyawan dengan Motivasi Kerja sebagai Variabel Intervening (Studi Kasus pada Karyawan Kanca Bank Syariah Indonesia Palembang)

This study aims to determine the effect of leadership style on employee performance with work motivation as an intervening variable (study on employees of Bank Syariah Indonesia Palembang branch office). The respondents of this study were 26 people. This study uses two testing methods, namely simple regression analysis and Sobel Test. The first hypothesis, the calculated F value is 0.118 with a Sig value. = 0.734 > 0.05. That is, there is no significant influence of leadership style on employee performance. The second hypothesis, in the first test, the significance value of the Leadership Style variable is 0.070 (> 0.05). So it can be concluded that leadership style has no significant effect on work motivation. Based on the Sobel Test, the a value is -0.412, the b value is 0.620, the Sa value is 0.0218, the Sb value is 0.158. The Test Statistic value is -1.702 and the P-Value is 0.088. That is, there is no significant effect of Leadership Style on Employee Performance with Work Motivation as an Intervening Variable.

PENGARUH PROMOSI DAN KUALITAS PELAYANAN KARTU KREDIT TERHADAP LOYALITAS NASABAH PADA PT BANK NEGARA INDONESIA KANTOR CABANG MATRAMAN JAKARTA TIMUR

The growing number of credit card users in Indonesia is considered to have a fairly high poltelnsial market. This study uses associative research quantitative approach which is analyzed using multiple linear regression analysis with SPSS version 26.0 software. The population in this research is Bank BNI customers. The sample was determined based on the random sampling technique method. The data collection technique used a questionnaire distribution of 106 people from the number of Bank BNI East Jakarta customers. Hypothesis testing using the T-test and F-test. The research conclusion concluded that the promotion and quality of credit card services had a significant positive effect on customer loyalty of PT Bank Negara Indonesia Matraman Branch Office, East Jakarta.