As readers will gather from considering this paper, this article represents a personal reflection following my participation in a Chartered Management Institute (CMI) Level 5 Coaching and Mentoring programme. It is not necessarily my intention to add academic rigour but to provoke and stimulate further discussion among colleagues in the paramedic profession. Personally, within UK ambulance Trusts, I feel the primary reason to firstly acquire, and then cultivate, coaching and mentoring skills is to develop good leaders who can fundamentally change the way in which organisations function. We need change, and while I understand that organisations will always need doers, developing good leaders will motivate, change culture, and ultimately produce sustainable results. According to Lee (2003: 7): ‘Coaching is arguably the most powerful method for developing a manager’s capacity for leadership’ (Lee, 2003). This statement must not be lost on ambulance traditionalists who can often display a preference for autocracy. Interestingly, I have seen many traditional ambulance managers benefit considerably from those ‘modernists’ who are willing to offer the hand of support. In researching this paper, I was particularly struck by the context in which coaching and mentoring skills are applied across various organisational sectors. For example, in addition to the rather conventional predictability of leadership development or talent management, authors emphasise the benefits of stress reduction, fostering independence, diversity, social integration, and retention strategies (Garvey et al, 2009). The list appears endless depending on which context they are being applied; however, the one common factor is change. Whether applied to behaviour, attitude, judgement, conviction, and perhaps most importantly, perspective, the same fundamental processes of coaching and mentoring can be applied, understood and used effectively, by mentors, coaches, or indeed, the recipients of such wisdom. Much of what is the science of coaching and mentoring is, in my opinion, common sense. It is the subtleties in methodology employed that can be the difference between change and preservation. Heaven knows that preservation of organisational behaviour has been the order of the day until recently, when outside forces have forced us, grudgingly, from our stupor. Even so, the acceptance of change has remained sluggish in many areas. So, in exploring the benefits of coaching and mentoring, I avidly set out to uncover the science in the context of change, and to offer some impression of clarity around the role of each, the purpose, the differences, and my experiences in adopting a new approach based on the learning and skills acquired.
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