Behavioral Services Research Articles

Vehicles Platooning Behaviour and Level of Service on Indian Expressway

Vehicles Platooning Behaviour and Level of Service on Indian Expressway

Analysis of MAP/PH(1), PH(2), PH(3)/1 queueing system with two modes of heterogeneous service, standby server, vacation, impatient behaviour of customers, additional service, start-up time, breakdown and phase type repairs

Analysis of MAP/PH(1), PH(2), PH(3)/1 queueing system with two modes of heterogeneous service, standby server, vacation, impatient behaviour of customers, additional service, start-up time, breakdown and phase type repairs

Research on cross-border integration diversification of music industry under the background of “Internet+”

Abstract The rapid development of China’s Internet industry has created the possibility of cross-border integration of the music industry in terms of capital, talent, information and other aspects. This study focuses on the characteristics of the network music industry, constructs a network music industry chain in line with the background of “Internet+”, and analyzes in depth the interactions between the components of the network music industry chain. Based on the interrelationships, the study puts forward the basic assumptions, sets up the revenue matrices of the variables, establishes three game models for copyright holders, service providers and users, determines the replication dynamic equations of the model, the evolutionary stabilization strategy and the Nash equilibrium, probes the stability of the model’s evolution, and carries out the case study on the cross-border fusion of the music industry. The results show that with the increase of management and technology costs, the rate of service providers’ evolution towards self-regulation slows down, and when P B 2 exceeds 8 the behavior of service providers changes, and the control of the cost of payment is particularly important. This study objectively presents the value of copyright cross-border operation in the music industry, reduces the basis of operating costs, ensures the smooth realization of the economic goals of the music industry, and promotes the music industry to embark on the road of healthy and stable development.

Adaptive exchange protocol for multi-agent communication in augmented reality system

Augmented Reality (AR) is one of the modern ways of providing users with different types of information. In applications based on this technology, the main influence on the subjective assessment of product quality is the speed of interaction between the system and the user and between users of the system. The main purpose of the work series are creation and modification for algorithms to assessing and improving the quality of AR services. This paper describes and justifies an adaptive communication protocol for multi-agent interaction. We consider a general nonlinear dynamic system with introducing feedback control which is based on measurements under almost arbitrary noise. In practice, this control is realized as a superposition of neural networks with the estimation of the result of mutual additional learning based on the system identification method (M.K.Campi and E.Weyer’s LSCR is used). The prototype is built for a system with a distributed server architecture and multiagent behavior of both clients and servers in the system.

Omni-Channel Service Analysis of Purchase Intention

The COVID-19 pandemic has caused a decline in various aspects of the economy, including the fashion sector. Many fashion retailers have closed, so sales have fallen. However, many retailers can also adapt and change using new communication channels. This change presents new challenges for fashion companies and retailers to integrate channels into omnichannel services. This study aims to analyze the factors influencing customer behavior in omnichannel services through their intention to accept and use new technology in shopping. This study adopts the UTAUT2 model by adding two new variables: personal innovation and perceived security. This model was tested on 353 samples from Uniqlo customers residing in Indonesia. This research method uses a Quantitative PLS-SEM approach. This study tested the outer model, inner model, and hypothesis t-test with a bootstrap procedure using SmartPLS software. The results showed that the performance expectation factor did not affect the omnichannel purchase intention variable because the t-statistic value is less than 1.65. Meanwhile, other factors such as effort expectation, social influences, habits, hedonic motivation, perceived security, and personal innovativeness affect omnichannel purchase intentions because the t-statistic value is more than 1.65. The most positive and significant factor is personal innovativeness. Based on the results of this study, it is revealed that digitalization creates challenges for companies in maintaining digital businesses. Through various omnichannel service channels, this research can identify the factors influencing consumers' purchase intention

PERILAKU BIROKRASI PEMERINTAH DALAM PELAYANAN DI KANTOR CAMAT BIRINGKANAYA KOTA MAKASSAR

This research explores the behavior of bureaucracy at the Biringkanaya Subdistrict Office, Makassar City, and its impact on administrative services. Focusing on factors such as leadership, employee competence, recognition, workplace facilities, interaction with the community, and service effectiveness, this study employs a qualitative approach with a case study design. The research involves the Biringkanaya Subdistrict Office to ensure the relevance and accuracy of findings regarding bureaucratic behavior in local-level administrative services. The results indicate that bureaucratic behavior is influenced by leadership values, internal norms, and societal dynamics. Effective leadership can enhance service efficiency, while employee competence shapes service quality. The evaluation of the reward system emphasizes the importance of recognizing employee performance. Adequate workplace facilities and supportive technology also play a role in improving bureaucratic efficiency. Interaction with the community has proven to be a crucial factor in building a positive government image. Employee attitudes, effective communication, and responsiveness to community needs are key determinants of public trust. The evaluation of service effectiveness underscores the importance of recognition, positive interaction, and responsiveness to change. Recommendations are provided to strengthen leadership, develop employee competence, improve the reward system, enhance workplace facilities, increase interaction with the community, and improve responsiveness to change. The implementation of these recommendations is expected to enhance the effectiveness of administrative services at the Biringkanaya Subdistrict Office and contribute to a deeper understanding of the dynamics of bureaucratic behavior in the context of public services.

Omni-Channel Service Analysis of Purchase Intention

The COVID-19 pandemic has caused a decline in various aspects of the economy, including the fashion sector. Many fashion retailers have closed, so sales have fallen. However, many retailers can also adapt and change using new communication channels. This change presents new challenges for fashion companies and retailers to integrate channels into omnichannel services. This study aims to analyze the factors influencing customer behavior in omnichannel services through their intention to accept and use new technology in shopping. This study adopts the UTAUT2 model by adding two new variables: personal innovation and perceived security. This model was tested on 353 samples from Uniqlo customers residing in Indonesia. This research method uses a Quantitative PLS-SEM approach. This study tested the outer model, inner model, and hypothesis t-test with a bootstrap procedure using SmartPLS software. The results showed that the performance expectation factor did not affect the omnichannel purchase intention variable because the t-statistic value is less than 1.65. Meanwhile, other factors such as effort expectation, social influences, habits, hedonic motivation, perceived security, and personal innovativeness affect omnichannel purchase intentions because the t-statistic value is more than 1.65. The most positive and significant factor is personal innovativeness. Based on the results of this study, it is revealed that digitalization creates challenges for companies in maintaining digital businesses. Through various omnichannel service channels, this research can identify the factors influencing consumers' purchase intention

Omni-Channel Service Analysis of Purchase Intention

The COVID-19 pandemic has caused a decline in various aspects of the economy, including the fashion sector. Many fashion retailers have closed, so sales have fallen. However, many retailers can also adapt and change using new communication channels. This change presents new challenges for fashion companies and retailers to integrate channels into omnichannel services. This study aims to analyze the factors influencing customer behavior in omnichannel services through their intention to accept and use new technology in shopping. This study adopts the UTAUT2 model by adding two new variables: personal innovation and perceived security. This model was tested on 353 samples from Uniqlo customers residing in Indonesia. This research method uses a Quantitative PLS-SEM approach. This study tested the outer model, inner model, and hypothesis t-test with a bootstrap procedure using SmartPLS software. The results showed that the performance expectation factor did not affect the omnichannel purchase intention variable because the t-statistic value is less than 1.65. Meanwhile, other factors such as effort expectation, social influences, habits, hedonic motivation, perceived security, and personal innovativeness affect omnichannel purchase intentions because the t-statistic value is more than 1.65. The most positive and significant factor is personal innovativeness. Based on the results of this study, it is revealed that digitalization creates challenges for companies in maintaining digital businesses. Through various omnichannel service channels, this research can identify the factors influencing consumers' purchase intention

호텔 서비스 접점 직원의 핵심자기평가가 친사회적 서비스 행동에 미치는 영향: 셀프리더십과 심리적 임파워먼트의 순차적 매개효과

호텔 서비스 접점 직원의 핵심자기평가가 친사회적 서비스 행동에 미치는 영향: 셀프리더십과 심리적 임파워먼트의 순차적 매개효과

The Moderating Role of Happiness in the Effect of Self-Esteem and Self-Efficacy on Prosocial Service Behavior: A Study on White-Collar Employees

Bu çalışmada öz-sayı ve öz-yeterliliğin prososyal hizmet davranışı üzerindeki etkisinde mutluluğun düzenleyici rolü incelenmektedir. Araştırma kapsamında bireylerim kendilerine yönelik öz eleştiri ve kendi yeteneklerine yönelik olan inancının topluma fayda sağlamaya yönelik güdüleriyle birleşerek işgörenlerin çalışma arkadaşlarına karşı yardımcı olmaya yönelik davranışlarını şekillendireceği, işgörenlerin mutluluk duygusunun bu süreçte anlamlı rol üstleneceği varsayılmıştır. Araştırma amacı kapsamında Çanakkale ilinde yer alan büyük ölçekli işletmelerde çalışmakta olan 108 beyaz yakalı çalışandan anket tekniği ile veriler elde edilmiştir. Elde edilen verilere uç değer analizi, normallik testi, açıklayıcı faktör analizi, korelasyon analizi yapılmış yapısal eşitlik modeliyle hipotezler test edilmiştir. Analizler sonucunda anlamlı bulgulara ulaşılmıştır. Araştırma bulgularına göre, öz-saygı ve öz-yeterliliğin prososyal hizmet davranışı üzerindeki etkisinde mutluluğun düzenleyici rol üstlendiği tespit edilmiştir.

Factors of consumer choice of music streaming services in Russia and China

The streaming music service is one of the most important elements of digital ecosystems. Subscriptions, pre-orders, and in-app track purchases are extremely valuable for developers of streaming services, who are interested in promoting them among users. Previous studies do not contain comparative analyses of consumer behaviour of music streaming services for users in different countries. The purpose of the study is to compare the factors of choice of Russian users and users from China. The study consists of in-depth interviews with Russian service employees, followed by a quantitative survey that helps to identify the main factors of choosing a music streaming service. We discovered differences in the significance of factors for Russian and Chinese users. Logistic regression analysis allowed us to identify a variety of choice factors with different significance for customers who use the service; in order to succeed, ecosystems including music streaming services should immerse themselves in the particularities of consumer behaviour in a certain country, taking into account the uniqueness of the music market.

Effect of designed pore size on electrochemical, wear, and tribocorrosion behavior of additively manufactured Ti-6Al-4V lattice structures

The advent of additive manufacturing has been a disruptive technology in various fields, including medicine. One of the main causes of orthopedic implant failure is the mismatch between the implant material and the bone, causing bone resorption and aseptic loosening. In this regard, the use of additively manufactured lattice structures as orthopedic implant material has several advantages, such as producing a material with an adequate stiffness match with bone. Nevertheless, its behavior in service is not fully understood: the human body is a complex environment, and an orthopedic implant material is subjected to corrosion, wear, and tribocorrosion. In this work, Ti-6Al-4V solid and lattice structured samples were designed with pore sizes of 500, 700, and 900 µm and produced by PBF-EB. Microstructural and geometrical characterization was made on produced samples. The effect of pore sizes was analyzed under corrosion, wear, and tribocorrosion conditions, and compared with solid bulk samples. During corrosion tests, porous samples presented pitting attacks at high potentials, as the solid samples did not. The porous and solid samples presented similar behaviors under wear and tribocorrosion, with abrasive and adhesive wear as the predominant mechanism, and no statistical difference in the specific wear rates was found.

Corrosion protection and failure mechanism of ZrO2 coating on zirconium alloy Zry-4 under varied LiOH concentrations in lithiated water at 360 °C/18.5 MPa

Maintaining a good corrosion resistance in primary coolant loop during normal operations is a prerequisite for ZrO2 as a protective coating on zirconium alloy cladding. Research on corrosion performance of ZrO2 coating in nuclear water chemistry is relatively deficient, and existing reports failed to provide an in-depth explanation for the failure causes of ZrO2 coating. Here, we proposed a detailed corrosion process of ZrO2 coating in lithiated water at 360 °C and 18.5 MPa based on experimental study and molecular dynamics simulation. The protective effect and failure mechanism of ZrO2 coating on Zry-4 under varied LiOH concentrations was further revealed. ZrO2 coating provided a favorable corrosion protection with the occurrence of localized corrosion at low LiOH concentrations. Factors influencing the corrosion resistance include pitting corrosion extension, enhanced Li+ permeation, short-circuit diffusion of O2– and ZrO2 phase transformation. In highly-concentrated LiOH solutions, intergranular corrosion, internal oxidation and perforation result in coating failure. Zr ions were released to the coating surface to form flocculent ZrO2 and ZrO2 clusters due to the strong diffusion and dissolution tendency of α-Zr in the Zry-4 substrate. This work can give some references to understand the service behavior of nuclear coatings under variable water chemistry conditions and promoting in-pile application of ZrO2 coating.

Reliability-Based Service III Evaluation for Prestressed Girder Bridges Under Platoon Loads

Platooning may benefit heavy truck transportation through fuel savings, reduced congestion, enhanced safety, and lower emissions. In the future, platoons may be able to act as mobile-WIM stations, and their permit process and allowable load limits may differ from unregulated trucks in a convoy. Previous reliability-based studies have focused on the Strength I limit state and have shown that trucks can operate at weights exceeding standard legal load limits even with short headways at operating-level reliability. However, the Service III limit state often governs prestressed concrete bridges. The AASHTO Manual for Bridge Evaluation does not specify a target reliability index (β) nor reliability-based evaluation guidance for the Service III limit state. The work presented here performed reliability analyses to investigate implicit reliability indices (βImplicit) inferred from bridges designed according to current and past AASHTO criteria, as well as cracking probabilities. Design live loads were used to evaluate the Service III limit state for prestressed concrete NU I-girder bridges, optimally designed using LRFD and LFD/allowable stress design (ASD). Various span lengths, numbers, continuity conditions, prestress loss methods, and allowable tension stress levels were considered. Cracking probabilities ranged between 10% and 67%, which indicates that optimally designed bridges may crack during their service life. Although beyond the scope of the study, the present work suggests a reexamination of service behavior and performance is appropriate, using an alternate mechanistic approach to estimate potential cyclic damage and aid life-cycle assessment. Such assessments could provide a more rational framework for platoon operations while maintaining bridge health and safety.

How does despotic leadership thwart frontline employees’ role-related service behaviors? A psychological empowerment perspective

Frontline employees’ role-related service behaviors, including in-role service behaviors and extra-role service behaviors, are crucial for ensuring customer satisfaction and enhancing hospitality performance. Drawing upon the theoretical literature on psychological empowerment, we aim to elucidate how and when despotic leadership is associated with frontline employees’ role-related service behaviors. The data was collected from 241 frontline employees and their immediate supervisors across 6 sizable hotels in China. The results demonstrated that despotic leadership undermines both in-role service behaviors and extra-role service behaviors of frontline employees, and frontline employees’ psychological empowerment mediates such relationships. Our findings also demonstrated that individual traditionality, as a boundary condition, could mitigate the destructive effect of despotic leadership on frontline employees’ psychological empowerment. We also discussed the theoretical implications for scholars and practical implications for managers in the hospitality industry.

Closed‐form solution for axially loaded end‐bearing piles in two‐layered soil

AbstractThis paper presents a mathematical model for the analysis of axially‐loaded end‐bearing piles embedded in a two‐layer elastic soil deposit. The governing equations of the soil layers surrounding the pile are cast by means of a Tajimi‐type continuum formulation, and this allows deriving a closed‐form expression that provides the frictional stresses that develop at the soil‐pile interface. The pile is treated as two virtual one‐dimensional elastic rods, and pile displacements are obtained by solving a system of linear equations that results from considering the boundary and continuity conditions. This results in improved efficiency compared to existing Tajimi‐based solutions for piles in layered soil, at no expense of accuracy. The model is used to study the effect of the relative stiffness of the soil layers on the serviceability behavior of axially‐loaded piles, and drawn conclusions of practical importance.

Determinants of adopting eCourier services: the moderating role of resistance to change

PurposeThe purpose of this paper is to understand the determinants affecting the adoption behavior of eCourier services and to establish a moderating role of resistance to change between behavioral intention and actual usage behavior.Design/methodology/approach Data were collected through a survey questionnaire that was distributed to the eCourier users. A total of 260 collected data were analyzed by using structural equation modeling.Findings The results of the study demonstrate that all the factors considered for the study have a significant impact on the adoption of eCourier except social influence and customer service. The results also confirm that there is no moderating effect of resistance to change in the relationship between behavioral intention and actual usage.Practical implications This research provides theoretical contribution by extending the practical knowledge focusing on the adoption intention of eCourier, and actual usage behavior using Unified Theory of Acceptance and Use of Technology model—a pertinent and unresearched topic in the existing literature that presents a number of potential avenues for further study.Originality/valueThis study provides a general understanding of consumers in underdeveloped nations and advances earlier research on the usage of e-commerce in the courier sector.

Exploring new frontiers in gridshell design: The FreeGrid benchmark

Gridshell structures require an intricate design activity that shall comply with several design goals of diverse nature. This design phase can be approached with different methods and strategies and usually requires multiple competencies from different scientific fields. In this context, a common benchmark, called FreeGrid, is proposed to the scientific and practitioners’ communities in order to test and compare different approaches to the design and optimization of steel gridshells on the bases of ad-hoc defined performance metrics. FreeGrid sets three design baseline problems: a barrel vault, a parabolic dome, and a hyperbolic paraboloid, having their spring line partially not constrained (free-edge) and subjected to uniform and piecewise uniform load conditions. Participants are called to modify the baseline gridshell(s), observing a limited number of design constraints (related to geometry, external constraints and material), in order to improve their structural, buildability, and sustainability performances through the maximization of a bulk quantitative performance metric. Specifically, the structural performance metric accounts for both ultimate and serviceability behavior, through the calculation of the critical Load Factor and maximum vertical displacement; the buildability performance metric includes the evaluation of face planarity, uniformity of structural joints and members; the sustainability performance metric is based on the structure embodied carbon. This paper describes the baseline gridshells setups, the proposed performance metrics and the recommended method for performance assessment. The complete data of the baseline structures are made available according to an Open Data policy, together with postprocessing utilities intended to align the procedure to obtain the performance metrics.

Assessing the prevalence of unethical behaviour in the South African police service

Assessing the prevalence of unethical behaviour in the South African police service

A Snapshot in Time: Consumer Behavior at the Start of COVID-19

During the early stages of the coronavirus pandemic, consumers faced challenges related to obtaining household items due to shortages and limitations in shopping. Researchers from the University of Tennessee conducted a national, web-based consumer survey of 300 consumers in late April 2020 to better understand consumer behavior, shopping patterns, and demand shifts for goods and services. Major findings demonstrate that consumers have increased shopping for essential products from brick-and-mortar national chains, avoided brick-and-mortar small businesses, and have chosen to shop more by themselves, often choosing to forgo spending from across all product categories, compared to prior to the pandemic. Additionally, results indicate that lower levels of positive emotions and active resilience are responsible for higher levels of shopping frequency. Additionally, lower levels of passive resilience and optimism are associated with increases in co-shopping behaviors. Findings from this study provide insight into the changes among consumers during trying times and the influence of consumers’ emotions and individual characteristics in helping to explain these changes in family resource management and mental health, as well as consumer resilience amidst changing macroeconomic conditions.