Awareness Of Services Research Articles

HEALTH-SEEKING BEHAVIOR OF COMMUNITY-LIVING OLDER ADULTS RELATES TO AWARENESS OF COMMUNITY SERVICES

Abstract Research has shown that older adults desire to age in their homes. To age at home safely and comfortably, there are a variety and number of community support services available, however, previous studies show older adults do not utilize these services fully. There is a need for clarity about this gap between availability and use. Understanding the construct of health-seeking behaviour by community-living older adults may provide insights into this identified gap. Therefore, the objective was to determine whether health-seeking behaviour in community-living older adults is related to: dimensions of wellness; awareness of community support services; living as an older man or woman; or being younger or older than 75 years. A cross-sectional study design involving 99 community-living older adults (≥ 65 years, without impaired executive function) employed validated outcome measures of physical function, fear of falling, personal resilience, social well-being, spiritual well-being, awareness of community support services, and health-seeking behaviour. Relationships were calculated using multiple linear regression. Health-seeking behaviour was positively correlated (R= 0.40, p<.01) with awareness of community support services. Health-seeking behaviour was not correlated with dimensions of wellness (i.e., physical function, fall risk, personal resilience, spiritual wellbeing, or social wellbeing). No difference between age groups (U=986.5, n1=68, n2=31, p=0.61) nor sex (U=931.5, n1=66, n2=33, p=0.24) was found for health-seeking behaviour. The findings indicate that awareness of community support services positively influenced health-seeking behaviour. The healthcare system should ensure equitable, accessible, age-friendly, and relevant information and distribution strategies to increase awareness of older adults for local supportive services.

Impact of Consumer Awareness on Bank Lending Services to the Buying Behavior of Millennials in Metro Manila, Philippines

Personal financial knowledge can help financial management, resulting in financial problems and economic inequality. This research investigates the impact of millennials' awareness of bank lending services impacts their consumer buying behavior and their everyday lives. Furthermore, the study aims to assist the financial and marketing industry by analyzing empirical evidence from the millennial generation, enabling banks and financial institutions to customize their promotions and advertising. The research employed the correlational research method and structural equation model (SEM) to assess the structure of consumer buying behavior with its confounding variables, such as demographic factors and COVID-19 considerations, and the independent variable of consumer awareness. Moreover, to produce these kinds of inferences, a survey questionnaire was distributed to two hundred seventy-one respondents from the millennial generation (26 - 41 years old) to assess their awareness of financial lending products. The results indicate that internal (demographics) and external (pandemic) factors significantly influence millennials' level of awareness of bank lending services. However, only internal factors such as social class and employment status significantly impact millennials' buying behavior.

Understanding the Barriers Fathers Face to Seeking Help for Paternal Perinatal Depression: Comparing Fathers to Men Outside the Perinatal Period.

Research has shown that men are less likely than women to seek help for depression at any time of life due to barriers, including stereotypical masculine norms and stigma. The evidence suggests that approximately 10% of fathers experience postnatal depression, yet new and expectant fathers are not routinely offered screening or support in the same way as mothers. Therefore, this research explored the barriers fathers face to seeking help for paternal perinatal depression (PPD). Data were collected using an online survey. Initially, fathers with postnatal depression were compared to men experiencing depression at another time of their life in terms of their attitudes to seeking psychological help, conformity to masculine norms, self-stigma, and awareness of services. Secondly, a proposed model of help-seeking amongst fathers with postnatal depression was evaluated. Finally, additional barriers to help-seeking for paternal postnatal depression were explored qualitatively. A total of 125 participants took part in the quantitative comparison, and 50 of the fathers also provided qualitative data. No between-group differences were found, suggesting that the existing literature on barriers to seeking help for male depression is applicable to fathers with postnatal depression. The qualitative results also highlighted the need for better awareness of paternal postnatal depression and better access to services for fathers. Limitations, implications for policy, and directions for future research are discussed.

An Investigation into Women's Awareness and Comprehension of Digital Financial Services in Kerala and Delhi

We see a huge potential to financially include and empower women on a global scale with over 80 million unbanked women in emerging nations getting government payments in cash. This study's main objective is to find out how well-informed women are about digital financial services in Delhi and Kerala. The study is crucial for improving financial literacy across various parts of the nation. A questionnaire-based survey was performed to gather responses from women, both employed and unemployed. 200 useful responses in all were gathered, 100 each from Kerala and Delhi. Data analysis methods employed included the one-sample t-test and the chi-square test. The results show that the female respondents' awareness is strongly influenced by their place of residence, occupation, and age group.

Interventions Aimed at Alleviating Loneliness and Social Isolation among the Older Population: Perspectives of Service Providers

Background. Older people are one of the groups particularly vulnerable to loneliness due to factors such as deteriorating health, widowhood and death of friends/family, fewer confiding relationships, and being more likely to live alone. In the United Kingdom, services to alleviate and/or prevent loneliness can be classified as foundation services, direct interventions, gateway services, and structural enablers. Service managers and personnel involved in the delivery of interventions for older people are well-positioned to report on the mechanisms that contribute to the effectiveness of interventions. This study aimed to elicit from the perspective of a range of service providers, the barriers and facilitators of successful service provision, and the reduction of loneliness among older people. Methods. Semistructured interviews were conducted with 23 service managers of services providing an intervention to older people in Northern Ireland. Services were eligible for inclusion if they reported a goal of preventing or reducing loneliness and/or social isolation among older people. Transcripts were analysed using thematic analysis. Results. Eight themes were produced representing barriers or facilitators of successful service delivery, including characteristics of the service (person-centred approach, empowerment of service users and staff/volunteers, personal qualities of staff and volunteers, and funding for service provision) and characteristics of the wider community were services were located (hard to identify and/or reach lonely people; education and awareness of services; family and community structures; and accessible, affordable, and safe public transport). Conclusion. Developments in this area should prioritise integrated, systemic solutions that harness capacity and partnership working within communities, grounded in the principles of empowerment, inclusion, self-determination, and collective action.

Research on reforms and methods of practical teaching in the aviation service major at vocational colleges based on the integration and innovation of new technologies

With the rapid advancement of technology and the ongoing process of globalization, the aviation industry has encountered unprecedented opportunities and challenges. Cabin crew members, as direct providers of aviation services, require comprehensive professional education and practical skill development. This paper delves into the practical teaching of the aviation service major in higher vocational education, exploring the application of new technology integration and innovation in cabin crew training. The aim is to reform traditional teaching methods, enhance students' practical abilities, and improve their employability. The article begins with an analysis of the current status and issues in cabin crew practical teaching. It then presents a strategy for educational reform based on new technologies from both theoretical and practical perspectives. The effectiveness of these reform methods is validated through case studies. The research demonstrates that innovative approaches such as simulation teaching, virtual reality (VR) technology, and team collaboration can effectively enhance students' professional skills and service awareness, thus contributing to the cultivation of highly qualified professionals for the aviation industry.

PENGARUH KESADARAN, PENGHASILAN, SANKSI ADMINISTRATIF, DAN KUALITAS PELAYANAN PERPAJAKAN TERHADAP KEPATUHAN WAJIB PAJAK DALAM MEMBAYAR PBB - P2 DI KELURAHAN WIROGUNAN KOTA YOGYAKARTA

ABSTRACT Taxpayer compliance in paying Land and Building Tax is influenced by several problems and contributing factors, namely among others taxpayer awareness, taxpayer income, administrative sanctions and quality of tax services. These factors are very realistic and attached to the daily lives of taxpayers. This study aims to test whether awareness, income, administrative sanctions and service quality affect taxpayer compliance in paying PBB – P2 in the Wirogunan sub-district, Yogyakarta City. This type of research is quantitative research. The population in this study is the obligatory PBB - P2 in the Wirogunan Village, Yogyakarta City, which amounts to 100 taxpayers. the sampling technique used is simple random sampling with the instrument used is a questionnaire. The data analysis technique uses Multiple Linear Regression Analysis and is tested with the SPSS version 25 application.The results showed that the variables of awareness, administrative sanctions, and quality of service had a partial effect on taxpayer compliance in paying PBB - P2, while the income variable had no partial effect on taxpayer compliance in paying PBB - P2. Awareness, Income, Administrative Sanctions, and Service Quality simultaneously influence taxpayer compliance in paying PBB – P2 Keywords: PBB – P2, Taxpayers, Administrative Sanctions, Service Quality, Compliance

In parents’ words: Reflections on the social-emotional health system for young children experiencing homelessness

Even when high-quality, evidence-based social-emotional supports and services are available, accessing them can be challenging, confusing, or impossible for some families, especially for families experiencing homelessness. We utilized thematic analysis to explore the knowledge, skills, and networks (also known as community cultural wealth) that families experiencing homelessness use to promote their children’s social-emotional development. We also explored barriers to accessing needed services and families’ own recommendations to make the social-emotional health system more equitable and accessible. Parents reported that they were the most important people who promoted their child’s social emotional development and that their own personal strengths provided an avenue for buffering impacts of systemic challenges. Additionally, positive interactions with support people and positive experiences with programs were highly valued and impactful for families. Parents also reported barriers that interfere with receiving high quality social-emotional health services, including: (a) lack of awareness of available services and resources, (b) cost and eligibility criteria that were prohibitive, (c) negative experiences with service providers, (d) logistical barriers, and (e) personal challenges. Parents provided recommendations which guided our discussion of practice, policy, and research implications.

Family perceptions and barriers towards rehabilitation of visually disabled people: A qualitative survey from Western Uttar Pradesh

Looking at the number of visually disabled people population of Uttar Pradesh, there has been a paucity of evidence available on their perception and rehabilitation. This study was conducted to explore the perceptions and possible barriers to the uptake of visual rehabilitation services among visually disabled patients and their families in western Uttar Pradesh.A qualitative investigation using one-to-one interviews with the convenience sampling method in the subjects severely visually disabled (Blind) participants, and their family members. The unstructured interviews were conducted by an independent interviewer. All the interviews were conducted in Hindi. The anonymous quotes of transcripts were translated into English for reporting purposes.A total of 32 interviews were conducted. 16 Participants were between 12 to 52 years of age. Parents of participants who were less than 18 years of age were present during the interview. For the rest 16 patients below 10 years of age, interviews were conducted with their parents. The discussion of each interview was transcribed. The interviews ranged in length from 12 to 30 minutes. From content analysis, four main themes were identified. They are; 1) the denial phase of parents, 2) over protective families, 3) social stigma, and 4) awareness of rehabilitation services, training centers, and government policies in communities. While the majority (95%) were aware of railway discounts many participants had not been aware of other welfare schemes run by the state government. Only 15% had heard of rehabilitation services in the state and vocational training facilities.This study highlights three major challenges in the rehabilitation of visually disabled people in western Uttar Pradesh: 1) The availability of rehabilitation services in the study area, 2) The awareness of visually disabled people about these services, and, 3) The robust strategy for creating awareness about these services at the community level.

Psychoeducation as an active ingredient for interventions for perinatal depression and anxiety in youth: a mixed-method systematic literature review and lived experience synthesis.

Psychoeducation is a common element in psychological interventions for youth depression and anxiety, but evidence about its use with youth perinatally is limited. This review aims to understand outcomes and mechanisms of psychoeducation for the indicated prevention and treatment of perinatal depression and anxiety in youth. For this review, we synthesised published quantitative and qualitative evidence. Seven databases (ASSIA, Medline, PubMed, PsycINFO, PsycArticles, Scopus and Web of Science) were searched for studies published before 10 August 2021. We also had consultations with a youth advisory group (N = 12). In total, 20 studies met the inclusion criteria. Seven quantitative studies examined multicomponent interventions that included psychoeducation, and one study evaluated psychoeducation as a standalone intervention for postnatal depression. Multicomponent interventions showed significant effects on postnatal depression in two out of six studies, as well as being effective at reducing prenatal anxiety in one study. Standalone psychoeducation for postnatal depression was also effective in one study. Evidence from 12 qualitative studies, corroborated by commentaries from the youth advisory group, suggested that psychoeducation could increase knowledge about symptoms, generate awareness of relevant services and enhance coping. Psychoeducation may be an important foundational ingredient of interventions for perinatal depression and, potentially, anxiety in adolescents and young adults through stimulating help-seeking and self-care.

Space tourism: Value-attitude-behavior theory, artificial intelligence, and sustainability

Despite concerns over its sustainability, space tourism is an emerging luxury consumer service which is promoted to participants as providing a new connection to Earth and humanity. However, little research examines the potential connectivity between sustainability and space tourism, especially given the strong technological dimensions of space tourism. The purpose of this study is to explore an extended value-attitude-behavior theory with AI awareness and social and personal norms to examine space tourism's alignment with the UN's 17 Sustainable Development Goals. Through 664 potential space tourism consumers and applying PLS-SEM, multi-group analysis, fsQCA, and deep learning methods, findings revealed the significant influence of value and AI awareness on attitude and social and personal norms leading to sustainable behaviors. Findings provide insights into space tourism's sustainability, emphasizing environmental considerations and AI awareness in shaping luxury travel consumer services.

SERVICE QUALITY, AWARENESS AND AGE: FACTORS THAT INFLUENCE PENETRATION OF LIFE INSURANCE IN MALAYSIA

A low rate of insurance market penetration indicates a slower rate of economic expansion. Malaysia's life insurance penetration rate over the previous five years of 2020 was only 54 percent, which was low compared to other Asian countries. Malaysians will be exposed to more financial risk if the country's life insurance coverage rate is unfavourable. Based on the observation, people are always sceptical when talking about topics that are related to insurance. Most of the public have negative thoughts about insurance. Most people nowadays think that insurance is fraud either in terms of purchasing insurance or becoming an insurance agent. This is because they do not have enough knowledge about insurance as a whole. Therefore, based on the statement above, the objective of this study is to know the factors that may lead to the low penetration of life insurance in Malaysia. Service quality, awareness, and age are the factors related to the low penetration of life insurance. All the data were analysed by collecting the primary data with a questionnaire. The researchers distributed the questionnaire to the sample of 150 respondents in Temerloh, Pahang, Malaysia. The data collected were analysed using SPSS to come up with the research result. In this research, it was found that service quality, awareness and age are significant with low penetration of life insurance in Malaysia.

Exploring Australian university students' and staff members' perspectives on an animal-assisted intervention as a health promotion initiative on campus.

The university campus environment is unique and complex, with students and staff members experiencing increasing levels of stress and anxiety over time. One intervention being used internationally to alleviate stress and anxiety is an Animal Assisted Intervention (AAI). This research aimed to explore Australian university students' and staff members' perspectives on an AAI prior to implementation. This study used an explanatory mixed methods approach. Student participants were recruited through posts on a university's subject sites and via social media. University staff member participants were recruited through emails from managers or department newsletters. Data were collected through an online anonymous survey and subsequent semi-structured interviews. Quantitative data were analysed with SPSS and qualitative data were analysed via thematic analysis. Data included 344 survey responses and 45 semi-structured interviews. Survey responses indicated a large majority of participants believe an AAI could promote health on campus. This was due to the range of benefits participants felt an AAI could have on campus (such as reducing stress and anxiety, providing opportunities for a break from work or study, social benefits, and enhancing the university environment). In interviews, participants suggested an AAI could contribute towards a positive university environment and help promote other services on campus; provided it considers those not interested in participating. SO WHAT?: If implemented sustainably, an AAI has potential to contribute towards a positive university environment for both staff and students, by potentially reducing the high rates of stress and anxiety the university community are currently experiencing. An AAI could also help to raise awareness of other health services on campus, further contributing towards promoting positive mental health and wellbeing.

Legal assistance: current state, problems and prospects

The access to the competent legal assistance is recognized as one of the key national social tasks. The importance of legal assistance as an independent guarantee of rights, freedoms and legitimate interests is of no doubt. The important question is to what extent a free legal assistance is necessary and demanded in present-day conditions. The goal of research described in the article is to study the status, problems and prospects for developing the Russian system of free legal assistance today. The research mainly used theoretical and empirical general scientific methods and specific scientific methods, such as analysis, synthesis, induction, deduction and comparison, as well as questionnaire survey. As part of the goal, we have studied main aspects of the free qualified legal assistance to the population. The research findings show that the lack of the population awareness of legal support services, and sometimes even their legal illiteracy, causes many people to be afraid to apply for free legal assistance. In addition, findings of the research on the attitude of younger generation to free legal assistance allow us to develop some practical recommendations on how to improve the level of legal culture and literacy of the population. The author considers in the article some aspects of providing legal assistance to the population and try to answer the question: do present-day youngsters need legal assistance, and how they regard the existing organization of legal support for the population.

Abstract C132: Multilevel facilitators and barriers to cancer screening programs in federally qualified health centers serving Asian American communities

Abstract Purpose: Cancer screening disparities among medically underserved Asian Americans are well documented. Assessing multilevel barriers and facilitators to cancer screening programs within safety-net settings is critical to the implementation of evidence-based strategies to improve cancer screening. This study aims to examine how community and clinic driven priorities and activities can inform multilevel processes for planning of cancer screening programs for Asian American patients within FQHCs. Methods: Academic, clinic and community partners established the Advancing Care Together (ACCT) formal network to increase knowledge, attitudes and screening behaviors among low-income Chinese, Korean and Vietnamese individuals in Orange County, California. ACCT focused on breast, cervical, and colorectal. Over three years, a series of meetings, surveys and interviews were conducted with community and clinic partners before implementing evidence-based strategies (community navigation, educational workshops) to increase cancer screening to address cultural and language barriers. We used the Implementation Research Logic Model to guide our analysis of these data and identify multilevel determinants of cancer screening with input provided by the ACCT network. Using a shared drive to gather formative data, we assembled a codebook in Excel to organize AACT activities and identify barriers and facilitators according to the Consolidated Framework for Implementation Research (CFIR). Results: Our study found barriers and facilitators that represent CFIR domains: i) Community-clinic resources can provide increased awareness of screening services (intervention characteristics); ii) patients had difficulty obtaining a provider with their preferred language (inner setting); iii) transportation issues and cultural stigma around receiving specific cancer education (outer setting); iv) clinic and patient outcomes improved as a result of ACCT activities, payers were unable to establish referrals from federally qualified health centers to comprehensive cancer centers (characteristics of individuals involved in the implementation); and v) staff turnover presented challenges to obtaining electronic medical records to evaluate screening and follow-up services (implementation process). Implications: Community-clinic-academic partnerships can facilitate increasing cancer screening and awareness, including cultural screening barriers and identification of adaptation needs for educational materials, specific to Asian American communities. Barriers identified in the cancer screening process included a lack of motivation to resolve payer-related provider networks to address patient accessibility to specialty care, high turnover among clinic quality improvement teams, and challenges of prioritizing cancer screening throughout the COVID19 pandemic. Successful implementation of evidence-based strategies to increase guideline-adherent care for Asian Americans must overcome longstanding clinic- and community-level barriers, and we believe community-clinic-academic partners hold the key. Citation Format: Samantha Garcia, Sora Tanjasiri, Cevadne Lee, Jaqueline Train, Jennifer Tsui. Multilevel facilitators and barriers to cancer screening programs in federally qualified health centers serving Asian American communities [abstract]. In: Proceedings of the 16th AACR Conference on the Science of Cancer Health Disparities in Racial/Ethnic Minorities and the Medically Underserved; 2023 Sep 29-Oct 2;Orlando, FL. Philadelphia (PA): AACR; Cancer Epidemiol Biomarkers Prev 2023;32(12 Suppl):Abstract nr C132.

Dementia needs assessment in Latine communities: strengths, challenges and policy opportunities in Wisconsin, USA

AbstractBackgroundLatinx populations are 1.5 times more likely to develop ADRD than non‐Latinx whites. Despite their heightened risk, they are more likely to be undiagnosed, under‐diagnosed and misdiagnosed. This is exacerbated by the lack of culturally appropriate information addressing ADRD to combat culturally specific stigma and misconceptions, as well as a dearth of culturally suitable resources. Infrastructure development that engages the community and community organizations can assist in overcoming these challenges by addressing community needs, capitalizing on existing resources, fostering sustainability, and promoting health equity.MethodUsing a modified version of the instruments included in the ACT on Alzheimer’s® Dementia Friendly Communities Toolkit, we evaluated the ADRD related needs and other social needs (e.g. transportation) that Latine communities experience in Madison, Wisconsin (USA). The instrument was distributed via email to community organizations and individuals serving Latine individuals in the area. Additionally, a community advisory group contributed to the identification of existing assets/priorities and strategic planning.ResultThe strengths identified for the community were: a sense of community that leads to individuals caring for one another and wanting to provide for one another’s needs, and the availability of a variety of community organizations and individuals who play a role in serving people living with dementia and their care partners. The absence of bilingual/bicultural resources to serve individuals was cited as the most significant challenge, followed by the lack of information regarding dementia, and the paucity of care options for those who are not eligible for Medicare or Social Security benefits. Table 1 reflects the most important services needed in the community. Reimbursement/Service fees (e.g., organizations use Medicare/Medicaid funding and do not have additional revenue sources to serve individuals without insurance), educational requirements for employees without a comparable requirement on language proficiency, and limited funding for multi‐language services were identified as pertinent policies.ConclusionCommunity members viewed dementia education and awareness of care services as crucial. Collaboration with current organizations to provide additional resources that enable them to implement culturally and linguistically appropriate processes for all is key to ensure the sustainability of future endeavors.

Assessing the Awareness and Perception of Telemedicine Among the General Population in the Al-Baha Region, Saudi Arabia.

Telemedicine plays an important role in healthcare by improving the quality of the healthcare system. However, various challenges associated with the effective implementation of telemedicine have been reported. This study aimed to explore the awareness and utilization of telemedicine services among the general population in the Al-Baha region of Saudi Arabiaand the factors affecting it. Using a cross-sectional design for the study, the quantitative approach was employed through a questionnaire-based survey. Data from 359 participants from the Al-Baha general population were collected, including both males and females over the age of 18. The analysis of the collected data shows a low level of familiarity within the general population; indeed, 54.9% (197) of participants have experienced using telemedicine services.Moreover, the study reveals that the major concerns influencing the use of telemedicine services are limited availability, privacy and security, and quality of care.Almost half of the participants have used telemedicine, and they expressed concerns related to quality of care, privacy and security, limited availability, and technical difficulties. However, telemedicine was positively perceived among the participants. There is a need to raise public awareness about the importance and effectiveness of telemedicine.

EXPLORING THE AWARENESS GAP: A STUDY ON MENTAL HEALTH SERVICE AWARENESS AMONG PRIMARY CAREGIVERS OF MENTALLY ILL PATIENTS IN BAPUJI HOSPITAL, DAVANGERE

Background:The awareness and understanding of mental health services among primary caregivers of mentally ill patients are crucial for the well-being of both caregivers and patients. However, an awareness gap exists, hindering caregivers ability to access and utilize available mental health resources effectively. This gap is influenced by factors such as stigma, lack of education, and the complex nature of mental health services. Addressing this gap can lead to better patient outcomes, reduced caregiver burnout, more efficient resource allocation, and contribute to stigma reduction. Methods:A cross sectional survey method was used to collect the data using a structured awareness questionnaire from 100 caregivers of mentally ill patients based on non- probability purposive sampling.at Bapuji Hospital, Davangere. Results:Majority of the primary caregivers (72%) have inadequate level of awareness on mental health services and 28 % of primary caregivers had moderate level of awareness on mental health services. The binary logistic regression shows that educational status, previous exposure and source of awareness were significantly associated with the awareness level of mental health services. Conclusion:The findings underscore the urgent need for targeted education and outreach programs to bridge this gap. Addressing this issue can lead to improved access to essential mental health services and better overall outcomes for both patients and caregivers.

A study on consumer awareness of digital service in hotel industry: Focused on domestic five-star hotels

A study on consumer awareness of digital service in hotel industry: Focused on domestic five-star hotels

Reliability and validity of the Malay version of the drive-thru community pharmacy service questionnaire and the Malaysian public’s awareness, attitudes, and perceptions of drive-thru community pharmacy during COVID-19

IntroductionUnderstanding general public's experiences of using drive-thru pharmacies during COVID-19 in different countries is imperative for establishing these services by standardizing global guidelines for drive-thru pharmacies. The objectives of this study were to validate a Malay version of the drive-thru community pharmacy service questionnaire for use among Malaysians and to obtain a better understanding of the public’s awareness, attitudes, and perceptions of drive-thru community pharmacy service during COVID-19.MethodsThis study was a cross-sectional study, conducted online using a Google form survey using a convenient sampling method among the Malaysian public. The English version of the drive-thru community pharmacy service questionnaire was translated into the Malay language according to international guidelines. The content and face validity of the questionnaire were examined by experts. Then, the questionnaire was pilot tested on 15 native speakers. Reliability was assessed using Cronbach’s alpha coefficients. The test–retest reliability was measured with Cohen’s κ coefficient.ResultsA total of 519 participants completed the questionnaire. Face and content validity were satisfactory, as noticed by both the experts and pilot study participants. For test–retest reliability (32 participants), most perception statements had very good coefficient agreement values. Cronbach’s alpha of the perception part was 0.833, indicating strong internal consistency. The median age of study participants was 50.0 (IQR = 31.0) and about half of them were females (50.3%, n = 261). Despite 20.4% (n = 106) of the participants reported that the drive-thru community pharmacy service was available in their cities, only 10.4% (n = 54) reported using it. Most participants were in favor of introducing drive-thru services in community pharmacies throughout the country. Drive-thru community pharmacies, according to more than half of the participants (n = 394), would be beneficial to the public. Participants acknowledged that community pharmacies with drive-thru services were useful during the COVID-19 and quarantine periods due to the enhanced social distance 43.5% (n = 226), reduced the spread of the COVID-19 virus 47.0% (n = 244), and relieved pressure on other healthcare settings 38.2% (n = 198).ConclusionsThe translated questionnaire was valid and reliable in assessing the perceptions toward drive-thru community pharmacy service during COVID-19 in Malaysia. The participants expressed good awareness and favorable attitudes and perceptions toward drive-thru community pharmacy service during COVID-19. Furthermore, they perceived those services helped to increase social isolation and stop the COVID-19 virus from spreading.