As part of the training program in community pharmacy practices for students in the school of pharmacy,we conducted training aimed at enhancing understanding of over-the-counter (OTC) drugs,and evaluated student learning as well as their satisfaction with the training.This was done through the use of a questionnaire consisting of 21 questions on learning and 1 concerning satisfaction,and responses were evaluated according to seven grades.The questionnaire was given to 127 students who participated in the training in 2007.Questions on learning were devised using the KJ-method based on reports made by 130 students who took the OTC drug training in 2006.The average degree of satisfaction was 6.24.Factor analysis on the responses of 124 students who answered all questions in the questionnaire revealed 3 important factors:“need for the pharmacist”,“need for knowledge and information”,and “pharmacist’s sense of worth and responsibility”.Then,covariance structure analysis showed that understanding of“need for knowledge and information”in the sale of OTC drugs to customers was connected to“need for the pharmacist”,and recognition of“need for the pharmacist”gave rise to“pharmacist’s sense of worth and responsibility”which influenced satisfaction.These findings suggest that improvement in acquiring skills and knowledge is necessary but this alone is not enough.In devising meaningful training for students,it is also extremely important to include case studies and role plays to enhance pharmacist’s sense of worth and responsibility.