Quality Management System Assessment Research Articles

Comparative Assessment of Quality Management System in Selected Housing Construction Projects in Lalitpur District

The objective of the study was to assess the quality management system applied in housing construction projects of Lalitpur district. General questionnaire survey on quality management system was done in ten housing developers. Detail assessment on quality management system was done only in two housing projects i.e. CE housing and Civil homes housing. This research was based on key informant interview with project manager and site engineers, questionnaires survey with clients, consultants and contractors who were involved in building construction projects. Statistical tools mean value and relative importance index were used for the ranking of different quality methods. The importance of the individual factor are calculated and ranked by their relative importance index (RII). Total Quality Management, Quality Management system and Quality control ranked highest respectively as a part of quality management process employed in the project. From the study, it was found that different stakeholders have different priorities and preferences. Clients give major priority to procurement of equipment and material. Consultants give main priority to recorded outcomes and achievement and contractors give management commitment and involvement as main priority. Training and education in quality, work improvement teams, customer expectations are found as important. The outcome of this thesis will document the quality management system and will also assist to improve the quality system of housing construction in Lalitpur districts. Proper documentation regarding quality control should be maintained at site. For ensuring optimum quality management in housing projects, timely ISO audits system should be set up.

Remote Quality Management System Audit. Auditors’ and Auditees’ Perspective and Lessons Learned

Theoretical background: The pandemic situation affected the functioning of each organization, including the assessment of quality management systems. The implementation of remote audits, including remote internal audits, has become an urgent necessity. Purpose of the article: The purpose of this article is to present the results of research on potential difficulties in conducting remote internal audit, from the perspective of auditors and auditees. The auxiliary goal is to collect and organize definitions of remote audit and describe its essence in the light of scientific literature and other sources of a formal nature. Research methods: A review and critical analysis of the literature, the method of a diagnostic survey, and then the method of synthesis and logical reasoning were used. Main findings: Several bottlenecks related to certain difficulties can be identified. Both auditors and audited persons should not waste time searching for relevant documents or records. There is a need to check in advance to what extent the applied information technology is efficient, effective and available to all interested parties during the audit. It is necessary to clarify the roles and tasks before and during audits, and to make sure in advance that all resources, both tangible and intangible, are available during the audit.

Assessment of Quality Management System for Clinical Nutrition in Jiangsu

Objective: To critically evaluate the Quality Management System (QMS) for Clinical Nutrition (CN) in Jiangsu. Monitor its performance in quality assessment as well as human resource management from nutrition aspect. Investigate the appliance and development of Artificial Intelligence (AI) in medical quality control. Materials and Methods: The study source of this research was all the staffs of 70 Clinical Nutrition Department (CND) of the tertiary hospitals in Jiangsu Province, China. These departments are all members of the Quality Management System of Clinical Nutrition in Jiangsu (QMSNJ). An online survey was conducted on all 341 employees within all these CNDs based on the staff information from the surveyed medical institutions. The questionnaire contains 5 aspects, while data analysis and AI evaluation were focused on human resource information. An paired sample t-Test was conducted to determine differences between their situation in 2018 and 2020 the application of JPCNMP. Results: 330 questionnaires were collected with the respondent rate of 96.77%. The QMS for CN has been build up for CNDs in Jiangsu, which achieved its target in human resource improvements, especially among dietitians. The increasing number of participated departments (42.8%) and the significant growth of dietitians (p=0.02, t=-0.42) are all expressions of the advancements of QMSNJ. Conclusion: As the first innovation of an online platform for QM in Jiangsu, JPCNMP has been successfully implemented among QMS from this research. This multidimensional electronic system can help QMSNJ and CND achieve quality assessment from various aspects, so as to realize the continuous improvement of clinical nutrition. The instrument of online platform, as well as AI technology for quality assessment is worth to be recommended and promoted in the future.

The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian Navy

Abstract: The Brazilian Navy is preparing to design, build and repair nuclear submarine. One of the initiatives adopted was the creation of the Naval Agency for Nuclear Safety and Quality (AgNSNQ) which aims to assist the licensing of nuclear and naval facilities and conformity assessment of Quality Management Systems. The concept of the certification service of management systems needs to be evaluated, before expending resources and people to develop. This article aimed to assess the characteristics of AgNSNQ to design the ISO 9001 QMS certification service through the service project model. A case study was conducted to evaluate the characteristics of the AgNSNQ concerning the criteria. The article's contributions indicate that AgNSNQ should primarily promote efforts to train its auditors to create favorable conditions for designing the ISO 9001 QMS certification service.

THE EXPERIENCE OF TRANSITION TO RISK-ORIENTED MODEL OF SYSTEM OF QUALITY MANAGEMENT IN MEDICAL ORGANIZATION

Introduction. During implementation of medical activity an uncertainty and increased risk are present. to manage these two conditions a single system of management is needed capable preventing negative risks even during period of planning. The article presents experience of medical organization of transition to risk-oriented model of quality management system in concordance to ISO 9001:2015. Material and methods. The study was carried out in quarter IV 2016-quarter I 2017 in the research institute of complex problems of cardio-vascular diseases (hereinafter referred to as the organization). In the capacity of study techniques audit, SWOT analysis and logical analysis were applied. Results. According to step-by-step transition to risk-oriented model of quality management system training of administrators and owners of processes was organized. The genuine methodology of risk evaluation was developed. The implemented audit established 11 risks through 14 processes and directions of activity of medical organization. Among causes of risks internal causes were mentioned in 90%, including human factor (half of cases) i.e. the personnel of organization. With purpose of management, all established risks were separated to critical and non-critical ones in functioning of institution. The percentage of risks of critical character made up to 26%. The application of SWOT analysis permitted to establish 80 factors of internal and external environment of the organization. The results of implemented activities concerning transition to the new risk-oriented model of quality management system permitted to revise the strategic map of achievement of targets of the management system of the organization subject to evaluation of risks and factors of internal and external environment of the organization. The outcome of implemented activity became a positive assessment of quality management system of the institution during external certification audit according requirements of standard ISO 9001:2015. Conclusion. The application of methodology of step-by-step transition to risk-oriented model of quality management system of medical organization made it possible to implement an in-depth analysis of strong and weak aspects, to identify risks, threats and possibilities oriented to achievement of strategic targets of organization.

Analysis of Different Quality Management Systems in Medical Practices in Saxony

Since 1 January 2004, all physicians, psychotherapists and medical care centres on contracts with statutory healthcare in Germany are obliged according to § 135a section 2, no. 2 of the Fifth Social Security Statute Book to introduce and develop an intra-institutional quality management system. Thus, physicians are faced with the question of which quality management system is best suited to their own practice. A total of 24 medical practices were chosen by random sampling. The sample was collected in Saxony because the Health Insurance Physicians Unification Saxony provided the necessary information. First, 2 primary units were determined from the basic population. In the following step, a sample was taken for each primary unit using 3 quality management systems. The analysis was carried out with the help of three specially developed questionnaires (physician, employee and patient). The individual questions were developed independently of a quality management system. The basis was formed by the guidelines of the Federal Joint Committee, which describes the concrete contents of the quality categories. A total of 26 quality categories with different questions were available in the 3 survey groups. For the analysis of the data, the arithmetic mean was formed in the individual question complexes. Subsequently, a variance analysis was used to test whether the systems differed statistically significantly on average. Taking into account the costs of the individual quality management systems and their introduction, the effect size was finally analyzed according to η2 and Cohen's d. Finally, a cost-benefit analysis was carried out by researching the direct/indirect costs of the various quality management systems through a literature study. Based on model documents and process support, the "Quality and Development in Practices" had the highest score. Due to a specific family practitioner specialty, "Quality management systems in Saxony medical practices" had the next best scores. The individual quality categories such as the 'range of services' or 'treatment pathways and guidelines' indicate significant differences and sustained effect sizes between quality management systems. The assessment of quality management systems shows significant differences. The specific differences between the systems can be explained by the differences in process tools.

Quantitative assessment of quality management systems’ processes

Based on the particularities of assessment of quality management systems, we have developed an aggregate of dependencies between the singular indicators of process quality and their values, on a dimensionless scale. The application of the aggregate allows a quantitative quality assessment of processes to be obtained and takes into account a diversity of indicators and the significance of processes in the enterprise. The application of the said dependencies allows to assessment of quality indicators and interval assessment of quality indicators. Taking into account changes of process quality over time, coefficients are developed. We have proved the use of the tests of non-parametric characteristics for the analysis of the dynamic characteristics of process quality. The results of the application of the developed methods of qualitative quality assessment in the mechanical engineering enterprises are presented.

Estimation of effectiveness of control system by quality with the use of tool of fuzzy logic

The necessity for improving the efficiency assessment system for design products quality management system (QMS) in case of fuzzy input data was caused by a number of objective reasons. A high portion of subjective assessments and quality characteristics at QMS assessment complicates greatly an objective assessment of the system state with conventional methods. Therefore assessment of the system by means of fuzzy logics tools was proposed. In the course of the research an efficiency assessment model for QMS using fuzzy set theory was proposed: at the first stage of the research justified selection of mathematical apparatus for QMS efficiency assessment was made; at the second stage a system analysis of business process of several design companies was carried out for the purposes of system efficiency assessment and process group, processes and subprocesses of QMS were identified; at the third stage a system efficiency assessment model was built. At that, using a fuzzy clustering method, possible states of design products QMS were identified, hierarchical architecture of fuzzy inference system for assessment of QMS efficiency was determined, input, output and intermediate assessment data were described in terms of fuzzy logics. The contents of input and output indicators were determined. A membership function was assigned to each of them. Fuzzy system knowledge bases were developed with the assistance of the experts from design companies. Aggregation operation by min-max method was used for all 18 created blocks of production rules. A fuzzy model characterized by hierarchical pattern that allows to eliminate the subjective factor at determination of the weightage of some indicators when assessing QMS efficiency was developed in the course of the research. Assessment of intermediate efficiency indicators for processes and process groups is provided for better visualization and transparency of calculations. The use of the developed model improves adequacy of management decision-making in the field of quality management

Analysis of quality management system in the dynamics

Requirements of the international standards ISO 9000 necessitate developing methods for quantitative assessment of quality management systems (QMS). The QMS features indicate the need to study the characteristics of both processes and the system as a whole with their operation time. In this paper, it is proposed to apply the nonparametric statistical methods to assess QMS processes in the dynamics. Using these methods allows to evaluate the processes quality in the absence of information on the distribution law of quality index as a random variable. As a result, using nonparametric criteria to analyze process stationarity and randomness and identify a regular component of the QMS process functioning in the dynamics was substantiated. The technique and the algorithm for applying these criteria for processes quality assessment based on the QMS operation practice, which can be used by any company for quantitative assessment of the processes quality in the dynamics, their analysis and continuous improvement were proposed.

System of dependencies for assessment of enterprises quality management processes

На підставі особливостей оцінювання систем управління якістю, розроблено систему залежностей одиничних показників якості процесів з безрозмірною шкалою, що дозволяє враховувати різнорідність показників якості, та вагомість процесів систем управління якістю на підприємстві, а також запропоновано коефіцієнти, що враховують змінення показників якості процесів з часом.