Abstract
Abstract: The Brazilian Navy is preparing to design, build and repair nuclear submarine. One of the initiatives adopted was the creation of the Naval Agency for Nuclear Safety and Quality (AgNSNQ) which aims to assist the licensing of nuclear and naval facilities and conformity assessment of Quality Management Systems. The concept of the certification service of management systems needs to be evaluated, before expending resources and people to develop. This article aimed to assess the characteristics of AgNSNQ to design the ISO 9001 QMS certification service through the service project model. A case study was conducted to evaluate the characteristics of the AgNSNQ concerning the criteria. The article's contributions indicate that AgNSNQ should primarily promote efforts to train its auditors to create favorable conditions for designing the ISO 9001 QMS certification service.
Highlights
In the late 1950s, the escalating military power between the United States of America and the Union of Soviet Socialist Republics unleashed a nuclear and space race involving complex systems with high levels of reliability
The processes that characterize the provision of the certification service were considered central services: a) The critical review of documentation: involves evaluation if the scope of the client's Quality Management System (QMS) is assisted by the scope of accreditation of the agency; b) Audit program planning: A program involving the complete certification cycle is prepared and the audit plan for phase 01
Support services were considered to be processes related to the internal QMS of the organization that may choose to have an ISO 9001 QMS or implement and maintain the processes below: a) Document and Records Control Process: the certification body must establish procedures to control internal and external documents and records related to the certification of Management Systems; b) Critical Management Review Process: senior management should establish procedures to analyze the effectiveness of their QMS at planned intervals critically; c) Internal Audit process: the body shall establish internal audits to verify that it meets the requirements of the standard; and d) Process for corrective actions: the body must establish requirements for identification, management and elimination of causes of nonconformities; 4.5.4 Process implementation capacity
Summary
In the late 1950s, the escalating military power between the United States of America and the Union of Soviet Socialist Republics unleashed a nuclear and space race involving complex systems with high levels of reliability. Quality was consolidated as a vital tool for employment in the nuclear area and used after by US Navy Nuclear Program (submarines and aircraft carriers) under the name of Quality Assurance (Fernandes, 2011). In 1959, the US developed the MIL-Q-9858A (Quality Program Requirements) and MIL-I-45208A (Inspection System Requirements) standard, the first quality standards for military procurement. Already in 1968, the North Atlantic Treaty Organization (NATO) adopted the Allied Quality Assurance Procedures (AQAP), used for military purchases. These standards, together with the British Standard BSI-5750 elaborated in 1979, served as a basis for the creation of ISO 9000 in 1987 and ISO 9001 in 1994) (Seddon, 2000). As of December 31, 2016, there were 1,106,356 valid ISO 9001 certificates worldwide, an increase of 7% relative to 2015; this tool is the most used by organizations from developed and developing countries to meet the needs and expectations of its customers (ISO, 2017a)
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