Aspects Of Services Research Articles

Unleashing the economic potential of wind power for ancillary services

Abstract Ancillary services play a significant role in ensuring stable operation of power systems in the growing penetration of renewable energy. Some of the important functions for ancillary support include voltage support, frequency support, and system restoration. This work highlights the possibility of relevant ancillary support from wind power and investigates how such services will impact from an economic point of view. A crucial aspect of ancillary services from wind power relates to tailored and dynamic information about the conditional power production from the turbines and wind parks which could be obtained through accurate wind power forecasting. The study of the impact of forecast accuracy and correlation in errors on the possibility for wind power to provide ancillary services is analyzed. Furthermore, the limitations and challenges associated with the technical capabilities of wind turbines to support such services are reviewed and presented. An initial qualitative assessment of the value of providing such services is carried out and the capabilities combined with electricity market data from Nord Pool taking an example of the western region of Denmark is discussed. The result of this work shows that enhancing ancillary services from wind power combined with more accurate wind forecasting has a positive financial impact on wind power market.

Experiences of breastfeeding peer counseling among women with low incomes in the US: a qualitative evaluation

BackgroundPerson-centered breastfeeding counseling is a key but often overlooked aspect of high-quality services. We explored women’s experiences of the Breastfeeding Heritage and Pride™ program, an evidence-based breastfeeding peer counseling program serving women with low incomes in the United States.MethodsThis study was conducted through an equitable community-clinical-academic partnership and guided by the World Health Organization (WHO) quality of care framework for maternal and newborn health, which highlights three domains of positive experiences of care: effective communication; respect and dignity; and emotional support. In-depth interviews were conducted with a purposive sample of women participating in the Breastfeeding Heritage and Pride™ program. Women were asked to describe their experiences with the program including examples of when good quality counseling was or was not provided. Each interview was conducted in English or Spanish, audio-recorded, and transcribed verbatim. Data were analyzed using reflexive thematic analysis. Once themes were generated, they were organized according to the three care experience domains in the WHO quality of care framework.ResultsTwenty-eight in-depth interviews were conducted with a racially/ethnically and socio-economically diverse sample of women. Three themes described effective communication practices of peer counselors: tailoring communication to meet women’s individual needs; offering comprehensive and honest information about infant feeding; and being timely, proactive, and responsive in all communications across the maternity care continuum. Two themes captured why women felt respected. First, peer counselors were respectful in their interactions with women; they were courteous, patient, and non-judgmental and respected women’s infant feeding decisions. Second, peer counselors showed genuine interest in the well-being of women and their families, beyond breastfeeding. The key theme related to emotional support explored ways in which peer counselors offered encouragement to women, namely by affirming women’s efforts to breastfeed and by providing reassurance that alleviated their worries about breastfeeding. These positive experiences of counseling were appreciated by women.ConclusionsWomen described having and valuing positive experiences in their interactions with peer counselors. Efforts to expand access to high-quality, person-centered breastfeeding counseling should, as part of quality assurance, include women’s feedback on their experiences of these services.

Особенности прохождения службы в органах внутренних дел и федеральной государственной гражданской службе, отличительные черты

Administrative Law of the Kikot Moscow University of the Ministry of Internal Affairs of Russia, LL.D., Associate Professor The article analyzes the historical aspect of the origination of the Russian state service and its reformation. The paper analyzes the main regulations that govern the state service, its establishment, development and special aspects. The publication presents the author’s opinion about the service in internal affairs agencies and its difference from the state civil service. Special attention is paid to prohibitions and limitations imposed on state service employees. The article covers additional limitations applicable to anti-corruption laws and introduced for the duration of the special military operation.

PERAN AGAMA DALAM MEMBANGUN JIWA NASIONALISME SERTA EDUKASI LEMBAGA KEUANGAN SYARIAH DI ERA DIGITAL PADA MASYARAKAT

Social Work Lectures (KKS) are a concrete manifestation of implementing the Tri Dharma of Higher Education, namely the service aspect. The theme of the Social Work Lecture (KKS) that the author uses is religious teaching and education about sharia financial institutions with program targets for RA Darul Fallah and TPQ An-Najah students, MI Nurut Taqwa, as well as the community in the student's neighborhood. The author designed several special programs related to the KKS theme. It is hoped that the programs that the author has designed can achieve the objectives of the chosen theme. The aim of this KKS activity is to strengthen and support the community's economy as well as improve the quality of Islamic Religious Education in Bojongrangkas Village in the form of community service by planning several collaborative activities between PAI, PBA and PS study programs in the form of Teaching FAI, Sharia Banking Socialization on Financial Planning, NOBAR (Watch together) about Islam with students, Blessed Friday Program, Competitions and Art Performances.

Exploring the Professional Realm and Self-Cultivation of College Teachers in the New Era

With the progress and development of society, the professional realm and self-cultivation of college teachers have become a crucial topic. This paper aims to discuss the professional realm and self-cultivation of college teachers in the new period. Through the analysis of relevant theories and practices, the article firstly analyzes the connotation and characteristics of the professional moral cultivation of college teachers, and then elaborates on the professional realm of college teachers from the three aspects of teaching (student-oriented, dedication and love for students), scientific research (rigorous governance, the pursuit of excellence), and social service (service to the community, responsibility), and points out the current situation of the professional realm in a targeted way (increased pressure on education, sense of identity of the profession). It puts forward the way of self-cultivation (continuous learning, reflective teaching, research and writing, establishing contacts, physical and mental health). Finally, the findings of this paper are summarized and shortcomings are pointed out.

Faktor-Faktor Yang Berhubungan Dengan Pemenuhan Kebutuhan Spiritual Care Pasien Yang dirawat di Rumah Sakit Awal Bros Batam

One aspect of professional service in bathing is providing spiritual care for problems. This is important because when a person's physical condition is disturbed, there is a possibility of experiencing emotional changes. In these conditions, a person's spiritual aspect is needed to overcome these emotional changes, but in reality the patient's spiritual care needs are not paid enough attention to by nurses. This study aims to determine the factors related to meeting the spiritual care needs of patients treated at Awal Bros Hospital Batam. The research was conducted in August 2023. This research is a quantitative study with a cross sectional research design. The sample in the study amounted to 55 respondents with a sampling technique that is total sampling. The research data was processed using the Chi Square statistical test. The results of the bivariate analysis showed that there was a significant relationship between the knowledge and motivation of nurses and the provision of spiritual care needs of patients treated at Awal Bros Hospital Batam with a p-value for knowledge of 0.004 (?<0.05) and for motivation with a p-value value 0.009 (?<0.05). The researcher hopes that this research can be used as reference material for hospitals to know the importance of the knowledge and motivation of nurses to meet the spiritual care needs of patients at Awal Bros Batam Hospital, so that this research can be used as a basis for strategies to increase the role of nurses as one of the foundations needed. hospitals in the process of providing health services, especially in terms of patient care is increasing.

MEASUREMENT OF HIGHER EDUCATION SERVIVE QUALITY USING HEDPERF AND HIEDQUAL IMPORTANCE PERFORMANCE ANALYSIS METHODS

The image of a tertiary institution is indicated by the quality of service perceived by students because the quality of service can also reflect the academic and non-academic quality of a tertiary institution. There have been many studies focusing on measuring the quality of services in higher education (using the Serqual measurement), therefore, this study aims to measure quality services by combining other approaches, namely HEdPERF and HiEDQUAL. Bung Hatta University was used as the research object (n=370 students). The university was selected because it is a reputable private university which was founded under the name one of the nation's proclamator with significant influence. Based on the results of data analysis using the Importance Performance Analysis (IPA) technique, it can be concluded that aspects of academic facilities and support services are in the quadrant that exceeds student expectations. On the other hand, the campus infrastructure aspect should be the main priority that must receive immediate attention, followed by the reputation, academic and program aspects which are quadrant positions that must be maintained while the administrative service aspect is in low priority positionKeywords: Service Quality, Higher Education, IPA (Importance-Performance Analysis), HedPERF, HiEDQUAL

Ekonomia sakramentalna i wybrane sakramentalia w Polskiej Misji Katolickiej w Hamburgu

Proclaiming the Gospel to the whole world, and as part of this, caring for people, caring for the faithful, is one of the basic tasks of the Church; it is carried out through pastoral care in individual parishes. It is the parish which forms the center of religious, liturgical, and sacramental life for the Christian.This article provides a source knowledge on various aspects of sacramental service and is also a reflection on this problem.The article presents the sacraments, which form the center of religious life and are the source of initiation and deepening in the Faith, uniting one to Christ and to the whole community, and especially for Polish immigrants, a bond which spiritually connects them to their homeland. For that reason, the whole sacramental life of the Polish community in Hamburg is presented here, taking into account concrete numerical data and also the meaning of these sacred signs in the lives of the faithful. The sacraments, although they sanctify the most important moments of human life and are irreplaceable, do not fulfill (?) all the spiritual needs of the People of God. Therefore, the conclusion presents other aspects of man’s sanctification on the basis of selected sacramentals.

Making Space, Engaging Students

Reed College is a small liberal arts college located in Portland, Oregon. Students work and study on a mostly residential campus and the library has historically been the heart of academic and campus life. This relationship was disrupted by the COVID-19 pandemic as Reed shifted to online learning and library staff worked remotely. After more than a year, students and library staff returned to campus but other disruptions impacted student use of services and physical library space. A major seismic renovation closed a large section of the library. During this 18-month renovation, almost 40 percent of library seating and assigned desks were unavailable for student use. These major disruptions meant that both incoming and some upper-level students had no established relationship to the library beyond virtual interactions. It became evident there was a need to re-engage and re-energize students’ relationship with all aspects of library spaces and services.

Inferring Real Mobility in Presence of Fake Check-ins Data

Understanding human mobility has become an important aspect of location-based services in tasks such as personalized recommendation and individual moving pattern recognition, enabled by the large volumes of data from geo-tagged social media (GTSM). Prior studies mainly focus on analyzing human historical footprints collected by GTSM and assuming the veracity of the data, which need not hold when some users are not willing to share their real footprints due to privacy concerns—thereby affecting reliability/authenticity. In this study, we address the problem of Inferring Real Mobility (IRMo) of users, from their unreliable historical traces. Tackling IRMo is a non-trivial task due to the: (1) sparsity of check-in data; (2) suspicious counterfeit check-in behaviors; and (3) unobserved dependencies in human trajectories. To address these issues, we develop a novel Graph-enhanced Attention model called IRMoGA , which attempts to capture underlying mobility patterns and check-in correlations by exploiting the unreliable spatio-temporal data. Specifically, we incorporate the attention mechanism (rather than solely relying on traditional recursive models) to understand the regularity of human mobility, while employing a graph neural network to understand the mutual interactions from human historical check-ins and leveraging prior knowledge to alleviate the inferring bias. Our experiments conducted on four real-world datasets demonstrate the superior performance of IRMoGA over several state-of-the-art baselines, e.g., up to 39.16% improvement regarding the Recall score on Foursquare.

The Delivery Model of Perceived Medical Service Quality Based on Donabedian's Framework.

The implementation of the National Health Insurance has transformed the medical care landscape in Taiwan, rendering perceived medical service quality (PMSQ) and patient satisfaction significant focal points in medical care management. Past studies mostly focused on the technical aspects of medical care services, while overlooking the patients' perception of services and the delivery process of PMSQ in the medical care experience. This study integrated the theoretical framework of the Donabedian SPO model and the SERVQUAL questionnaire. The survey was conducted among the outpatients of three types of medical institutions in northern Taiwan: academic medical centers, metropolitan hospitals, and local community hospitals. A total of 400 questionnaires were collected, and 315 valid questionnaires remained after eliminating the incomplete ones. This study established a PMSQ delivery model to explore patients' perceptions of medical service quality. It was found that the variable, Assurance, could deliver the PMSQ and enhance the Medical outcome (MO), while improving the variable, Tangible, in medical institutions could not significantly enhance the MO. These findings emphasize the importance of healthcare institutions prioritizing the professional background, demeanor of their healthcare staff, treatment methods, and processes over tangible elements.

Aspects of the ecosystem services threatened by desertification in Algerian steppe rangelands: concepts, status and stakes

This study focuses on the imminent threat of desertification within Djelfa's steppe grazing lands, emphasizing its implications for land management and the sustainability of livestock practices. The methodology adopted employs a stringent approach that commences with a precise definition of desertification as a critical risk. It then proceeds to thoroughly assess the susceptibility of the local ecosystem to this phenomenon and delineates its consequential impact on both the human inhabitants and the surrounding environment. This comprehensive analysis effectively contextualizes human activities within the sphere of desertification's influence. Methodologically, the study employs a multidimensional framework to categorize the array of environmental goods and services rendered by these grazing lands. By identifying the beneficiaries associated with each service, the research aims to elucidate the complex threat posed at various levels. Crucially, the findings highlight the severe jeopardy that desertification imposes, not only endangering essential resources vital for extensive livestock production but also triggering a decline in invaluable environmental goods pivotal for the sustainability of the ecosystem and activities supporting human welfare. Statistically substantiated through an integration of diverse methodologies such as field surveys, satellite imagery analysis, and stakeholder consultations, this study validates the correlations between desertification and the degradation of ecosystem services. It provides empirical evidence showcasing the gradual decline of grazing lands, thereby compelling an urgent call for intervention strategies. In summary, this research underscores the urgent need for holistic strategies to mitigate the adverse effects of desertification. Its findings provide critical insights into the complex dynamics between human activities, ecosystem vulnerabilities, and the looming threat of desertification. It emphasizes the necessity for immediate collective action and sustainable resource management practices to safeguard ecosystems, ensure long-term sustainability, and protect the well-being of communities in Djelfa and beyond.

Classifying Different Levels of Customer Satisfaction With Vietnamese Hotel Services by Analyzing Customer Feedback

The development of online booking systems has created information platforms for sharing customers when choosing a destination. Mining this information helps to understand the customer's experience and measure customer satisfaction with hotel services. Recent studies used this approach with machine learning or language models to mine the data generated by customers on the internet. However, this approach still has some limits when wanting to understand more customer insight. This article uses linguistics rules to measure customer satisfaction by combining aspects and polarity words. In the first step, the dataset with 21,196 reviews on seven main cities in Vietnam was collected from TripAdvisor. Next, the study developed a series of formulas to measure customer satisfaction with Vietnamese hotel service aspects based on inferential statistics and linguistic rules. Python's VADER library was used to measure overall customer satisfaction for Vietnamese hotels. In the final step, by language analysis, the authors calculate and grade the satisfaction score with hotel aspects from 1 to 5. Moreover, the study discovered the negative aspects of positive reviews, while previous studies were rarely mentioned.

Pairing New Approach of Tree Soft with MCDM Techniques: Toward Advisory an Outstanding Web Service Provider Based on QoS Levels


 Web services (WSs) have become dynamic because of technological advancements and internet usage. Hence, selecting a WS provider among a variety of WS providers that perform the same function is a critical process. However, the crucial point is that various consumers may have varied needs when it comes to the quality attributes of services, such as cost, response time, throughput, security, availability, etc. These aspects of Web services are known as quality of service (QoS), or non-functional characteristics. Hence, this issue is the robust motivator for conducting this study. The objective of this study is to evaluate a set of WSs that provide various services for various consumers and organizations. This evaluation is conducted based on a set of QoS attributes. Hence, we are applying a new approach to describe this problem in the form of leaves or branches of a tree or hierarchy. This approach is represented in a soft tree set. Also, we leveraged Multi-Criteria Decision Making (MCDM) techniques such as entropy and weighted sum methods under the authority of the Single Value Neutrosophic (SVN) Scale. The entropy technique analyzes attributes or leaves in each level contained in the tree's soft approach, obtaining attributes’ weights. These weights are used to rank and recommend optimal WS providers through the application of these weights in WSM. The results of implementing entropy-WSM in a tree-soft approach indicated that WS2 is the optimal provider. In contrast, WS3 is the worst provider.

Anomalous ride-hailing driver detection with deep transfer inverse reinforcement learning

The rapid expansion in group size of online ride-hailing drivers has made anomalous driver detection become a critical issue, which substantially affects the safety and operation aspects of ride-hailing services Existing studies mainly focus on the identification of abnormal trajectories, while none of them investigate anomalous driver detection. The former evaluates a specific trajectory, while the latter comprehensively evaluates a driver. The driving preferences of anomalous ride-hailing drivers differ from those of most ride-hailing drivers. Inverse reinforcement learning (IRL) mines the hidden preference of an agent from its observed behavior Although existing IRL models can mine the driver’s route preference from trajectories, they depend on massive trajectories. To deal with insufficient trajectories, we propose deep transfer inverse reinforcement learning, which reuses the partial pre-trained common reward network and transfers it to be a part of the personalized reward network. Then, we use an autoencoder network to reduce the dimension of personalized route preference and combine it with K-means clustering to distinguish all the drivers into two categories (i.e., normal and abnormal). Numerical experiments using ride-hailing trajectories in Chengdu, China are conducted to verify the effectiveness of our proposed approach. The results demonstrate that precision and recall of our proposed approach are 91.7% and 97.1%, respectively.

Innovation, a necessity for organizations to get competitive advantage and business perennity

Innovation is extremely important for organizations to prosper in the current market, but achieving success using innovation may not be such a simple task, as each organization needs a different form of innovation given its specificity and the objective it intends to achieve. One way to identify the best way to innovate for an organization is through the Value Proposition Canvas, because through it it will be possible to draw the profile of customers, understanding their pain points, in order to satisfy their needs. Thus, organizations can innovate through the aspects of products and services, value proposition, processes, marketing, organizational, among others. However, this is just the beginning of the innovative process, as innovation must be understood and incorporated by everyone in the organization, a very important factor for its operation. In this way, it is necessary to install the innovation mentality within the organization, stimulating creativity, allowing failures to obtain improvements, and promoting a collaborative environment. Using flexibility, training knowledge, and recognizing the accomplishments of employees will be essential to create a culture of innovation, thus providing competitive advantage and business continuity. This paper aims to highlight the need for innovation in organizations, identifying in which areas innovation can occur to obtain competitive advantage and business continuity, how to install an innovation mindset within organizations, noting which resources and practices are used to create this culture of innovation, and understanding its concepts and importance.

Redefining the Customer Service Relationship Through Blockchain

ABSTRACT Blockchain is an emerging technology that may fundamentally alter the way in which customers and companies interact. However, there is still uncertainty toward use cases in the distinct aspects of customer service. In this research, we draw on the Customer Service Life Cycle framework to conceptually understand how blockchain technology can reshape the various stages of the customer service relationship. We perform a multiple-case-study analysis on blockchain functionalities and challenges to abstract how blockchain technologies can enhance the customer service relationship. The findings highlight benefits and challenges of blockchain technologies during the requirements, acquisition, ownership, and retirement stages across industries.

СЕРВІСНІСТЬ УКРАЇНСЬКИХ КОМПАНІЙ ЯК КОНЦЕПЦІЯ ЗБІЛЬШЕННЯ ПРИБУТКІВ У СФЕРІ ГОСПОДАРСЬКОЇ ДІЯЛЬНОСТІ

This article examines the methods of increasing the profit of companies due to the improvement of the quality of services provided, using the example of agricultural companies. In the context of scientific research, serviceability refers to issues of efficiency, quality of service, interaction with customers in various areas of business. Research into aspects of serviceability allows you to determine the strategic direction of the company's development for scaling, increasing profits, attracting new and retaining existing customers. Methods of increasing customer loyalty were considered and a comparison of approaches to service of Ukrainian companies with international practices of other countries was made. Considered methods of assessing serviceability. The main aspects of serviceability, scientific approaches to the provision of administrative services from international practitioners have been studied. The scheme of indicators that affect the long-term perspective is shown, and what place customer loyalty occupies in it. It is important to take into account changes in the conditions of market competition and consumer preferences when researching aspects of serviceability. The development of technologies also plays a significant role in the formation of the service strategy of companies. New innovations, such as artificial intelligence, data analysis and others, allow us to automate service processes, providing faster, more efficient and personalized service for customers. Along with this, it is important to take into account cultural and geographical differences in the perception of the service. What may be a successful approach in one country or region may not work in another. Therefore, adapting service strategies to local conditions and consumer needs is a key aspect of companies' development. Another important direction is the constant monitoring and updating of service standards of companies. The world is changing rapidly, and what was effective yesterday may no longer meet today's market needs. Therefore, it is important to have mechanisms to constantly collect feedback from customers and quickly respond to their changing needs and expectations. In light of these factors, companies should consider service as a strategic component of their business. Investing in improving service quality and meeting customer needs can be critical to increasing competitiveness and profitability in the long run.

Exploring important service characteristics of telephone cancer information and support services for callers: protocol for a systematic review of qualitative research

IntroductionAs cancer incidence continues to rise, challenges remain in how to communicate accurate, timely information to people with cancer, their families and healthcare professionals. One option is to provide support...

Гармонізація ринку освітніх послуг закладів позашкільної музичної освіти країн ЄС та України

In the current conditions of globalization and integration processes between Ukraine and the European Union (EU), the topic of harmonization of the educational services market, in particular in the field of extracurricular music education, becomes especially relevant. Harmonization of educational standards and approaches between the EU countries and Ukraine allows creating a single educational space that provides a high level of specialists’ training competitive both at the national and international labor markets.The article is devoted to the analysis of har monization key aspects of the educational services’ market in the field of music education, which includes consideration of the legal framework, analysis of methods and tools used for harmonization, as well as assessment of the these processes’ impact on the development of extracurricular music education in Ukraine. Considerable attention is paid to the study of the experience of the EU countries in the uniform standards’ implementation of education, in particular in the field of music education, and its possible application in the Ukrainian context. The article also analyzes the existing problems and challenges that stand in the way of harmonization, among which are the need to adapt national legislation, improve the level of teachers’ professional training, as well as provide financial and institutional support for this process from the state and international organizations. In addition, the prospects for the educational services market development in Ukraine in terms of integration into the European educational space are discussed. As the result of the study, it was found that the harmonization of the educational services’ market in the field of extracurricular music education is a necessary step to ensure the competitiveness of the Ukrainian educational system, its integration into the European space and improving the music education quality. It also creates preconditions for the cultural exchange development and national musical traditions preservation, which contributes to the formation of a unique cultural landscape in Europe. In general, the educational services harmonization in the field of music education should become the basis for the development of a sustainable and high-quality educational system that will meet the needs of modern society and the challenges of the global labor market.