Ninety mothers were interviewed in a pediatrician’s waiting room about their reasons for seeking care. We compared their answers, and the pediatrician’s judgment of the visit’s necessity and timeliness to a model which distinguishes appraisal, illness, and utilization stages in seeking medical treatment. Clearly defined symptoms and the use of few home treatments predicted a more rapid assessment that one’s child was ill. No factors predicted how quickly a mother would decide that her child needed professional care, nor how rapidly she would then seek that care. The pediatrician judged visits to be necessary when the child had many physical symptoms, pain, and/or fever, and when the child’s mother was employed. He judged visits to be delayed for mothers who reported that cost of treatment may influence their decisions to seek care. He indicated that only 39% of the visits were both necessary and on time. We discuss ways to encourage appropriate utilization of pediatric visits.
Read full abstract