ABSTRACT Zinc oxide (ZnO) nanoparticles are widely studied for the application of dye-sensitised solar cells (DSSCs). The control of nanoscale morphology and microstructural properties of ZnO is critical for DSSCs performance. The current study provides an insight about the effect of synthesis methods (i.e. co-precipitation and sol–gel) on structural, optical and electrical properties of ZnO nanoparticles. The formation of hexagonal wurtzite phase with space group P63mc was confirmed by Rietveld fitted X-ray diffraction and Raman spectroscopy. The variation in morphology due to different synthesis methods was confirmed by Scanning electron microscopy. Functional groups were identified by Fourier transform infrared spectroscopy. The presence of defects led to the narrowing of band gap of ZnO nanoparticles, and was confirmed by diffuse reflectance spectroscopy. The frequency-dependent dielectric behaviour was explained by means of Maxwell–Wagner–Sillars model. The current study paves the way of potential application of ZnO nanoparticles in DSSCs.