Analysis Of User Experiences Research Articles

Platforms and the Sharing Economy: An Analysis EU H2020 Research Project Ps2Share: Participation, Privacy, and Power in the Sharing Economy, 2017

This paper gives an in-depth overview of design guidelines for sharing platforms. It forms one part of a European Union Horizon 2020 Research Project on the sharing economy: Ps2Share: Participation, Privacy, and Power in the Sharing Economy. To develop a first version of design guidelines, three complementary analyses were conducted: An in-depth literature analysis, a user expectation analysis with focus groups, and an in-depth analysis of a diverse sample of 124 sharing economy platforms (SEP) and 130 sharing Facebook groups operating in Europe. The literature analysis considered the themes sharing, sharing economy, and platforms in the sharing economy and resulted in a first version of design guidelines for sharing economy platforms. The first version of design guidelines for SEP consists of five design areas: Business models, market transaction, governance structure, and culture of SEP, which are all impacted by the fifth design area of SEP, the regulatory environment in which a SEP operates. The analysis of user attitudes, experiences, and expectations towards SEP was analysed during several focus groups. This analysis revealed that participants make a clear distinction between “community-oriented sharing” and “commercial sharing” and therefore have elevated expectations about the safety and quality of service towards SEP. Furthermore, the insights from user experiences and their expectations towards SEP confirmed the core design aspects of the first version of SEP design principles developed based on literature. The identified SEP design aspects were applied for a broad analysis of a sample of 124 SEP operating in Europe and 130 Facebook groups. The analysis revealed that there are 12 global SEP platforms active in Europe that, in many industries, dominate the market. The European platforms are smaller and try to position themselves in market niches around the big players. The platform analysis revealed that the identified design principles can be applied for analysis of SEP and for identification of improvement potential.

Implementation and use of cloud-based electronic lab notebook in a bioprocess engineering teaching laboratory

BackgroundElectronic lab notebooks (ELNs) are better equipped than paper lab notebooks (PLNs) to handle present-day life science and engineering experiments that generate large data sets and require high levels of data integrity. But limited training and a lack of workforce with ELN knowledge have restricted the use of ELN in academic and industry research laboratories which still rely on cumbersome PLNs for recordkeeping. We used LabArchives, a cloud-based ELN in our bioprocess engineering lab course to train students in electronic record keeping, good documentation practices (GDPs), and data integrity.ResultsImplementation of ELN in the bioprocess engineering lab course, an analysis of user experiences, and our development actions to improve ELN training are presented here. ELN improved pedagogy and learning outcomes of the lab course through stream lined workflow, quick data recording and archiving, and enhanced data sharing and collaboration. It also enabled superior data integrity, simplified information exchange, and allowed real-time and remote monitoring of experiments. Several attributes related to positive user experiences of ELN improved between the two subsequent years in which ELN was offered. Student responses also indicate that ELN is better than PLN for compliance.ConclusionsWe demonstrated that ELN can be successfully implemented in a lab course with significant benefits to pedagogy, GDP training, and data integrity. The methods and processes presented here for ELN implementation can be adapted to many types of laboratory experiments.

Designing Public Services: The usefulness of three service design methods for identifying user experiences

This article examines the use of three service design methods in exploring complex public service systems. The methods used were the persona technique, mapping techniques in collaborative design workshops, and observations supplemented by group discussions. In their application to a university service, it was found that through their user-centred and collaborative approach, the service design methods assisted in the analysis of user experiences, including critical incidents, within the service system. It was also identified that user co-production formed the core of the service system and its processes, which highlights the need to actively involve users in public service design projects.

지방세 고지서 사용자의 이용행태 분석 연구

대부분의 지방세 고지서는 복잡한 내용과 많은 정보들에 의해 납세자들에게 혼동스럽고 부정적인 경험으로 인식되고 있다. 이미 몇몇 지자체에서도 사용자의 이러한 불편한 경험을 개선시키고자 고지서 리디자인을 실행하였다. 본 연구자는 성남시 지방세 고지서 디자인의 근본적인 문제점을 심층분석을 통해 살펴보고 고지서를 수령하는 사용자들의 이용행태를 분석함으로써 사용자들에게 효율적인 커뮤니케이션을 통한 사용자 경험의 긍적적 개선 및 납세자의 이해도를 증진시킬 수 있는 고지서 디자인 방향의 기초자료를 제시하고자 한다. Most notices on local tax are perceived to be confusing, often leading to a negative feeling towards user due to the complex content and excessive information included in the tax forms. Several local governments have redesigned their notice forms in order to resolve these issues. Therefore I conducted an in-depth analysis of user experiences in regards to the issues posed by the design of the tax notice form so as to offer a basic set of data that can be used to improve the user experience and increase their understanding of the tax form.

A Qualitative Analysis of User Experiences With a Self-Tracker for Activity, Sleep, and Diet

BackgroundThe recent increase in chronic diseases and an aging population warrant the necessity of health self-management. As small electronic devices that track one’s activity, sleep, and diet, called self-trackers, are being widely distributed, it is prudent to investigate the user experience and the effectiveness of these devices, and use the information toward engineering better devices that would result in increased efficiency and usability.ObjectiveThe aim of this study was to abstract the constructs that constitute the user experiences of the self-tracker for activity, sleep, and diet. Additionally, we aimed to develop and verify the Health Information Technology Acceptance Model-II (HITAM-II) through a qualitative data analysis approach.MethodsThe study group consisted of 18 female college students who participated in an in-depth interview after completing a 3-month study of utilizing a self-tracker designed to monitor activity, sleep, and diet. The steps followed in the analysis were: (1) extraction of constructs from theoretical frameworks, (2) extraction of constructs from interview data using a qualitative methodology, and (3) abstraction of constructs and modeling of the HITAM-II.ResultsThe constructs that constitute the HITAM-II are information technology factors, personal factors, social factors, attitude, behavioral intention, and behavior. These constructs are further divided into subconstructs to additionally support the HITAM-II.ConclusionsThe HITAM-II was found to successfully describe the health consumer’s attitude, behavioral intention, and behavior from another perspective. The result serves as the basis for a unique understanding of the user experiences of HIT.

Emerging roles for biomedical librarians: a survey of current practice, challenges, and changes

This study is intended to (1) identify emerging roles for biomedical librarians and determine how common these roles are in a variety of library settings, (2) identify barriers to taking on new roles, and (3) determine how librarians are developing the capacity to take on new roles. A survey was conducted of librarians in biomedical settings. Most biomedical librarians are taking on new roles. The most common roles selected by survey respondents include analysis and enhancement of user experiences, support for social media, support for systematic reviews, clinical informationist, help for faculty or staff with authorship issues, and implementation of researcher profiling and collaboration tools. Respondents in academic settings are more likely to report new roles than hospital librarians are, but some new roles are common in both settings. Respondents use a variety of methods to free up time for new roles, but predominant methods vary between directors and librarians and between academic and hospital respondents. Lack of time is the biggest barrier that librarians face when trying to adopt new roles. New roles are associated with increased collaboration with individuals and/or groups outside the library. This survey documents the widespread incorporation of new roles in biomedical libraries in the United States, as well as the barriers to adopting these roles and the means by which librarians are making time for them. The results of the survey can be used to inform strategic planning, succession planning, library education, and career development for biomedical librarians.

Proposal of Interaction Design Directions through the Analysis of User Experiences of Playing Arcade Game

Proposal of Interaction Design Directions through the Analysis of User Experiences of Playing Arcade Game

Visually Modeling New Zealand Conservation Strategy: A Study of User Experiences

This article looks at using diagrams to help conceptualize and model conservation strategies. Diagrams can help focus attention within a large number of components and interrelationships without losing sight of the surrounding ecosystem. A brief summary of a strategic diagram project for New Zealand's Department of Conservation is followed by an analysis of user experiences. This demonstrates the potential for diagrams to overcome some pitfalls of text-based language rules. The discussion stresses the importance of presenting socially meaningful strategies for users' greater sense of coherence, when planning for the conservation of New Zealand's natural environments. Remaining challenges for visual modeling practice, and further research, are outlined.

Experiments on user experiences with recommender interfaces

Recommender systems have been increasingly adopted as personalisation services in e-commerce. They facilitate users to locate items which they would be interested in viewing or purchasing. However, most studies have emphasised on the algorithm's performance, rather than on in-depth analysis of user experiences with the recommender interface. In this article, we report the results of two studies that compared two recommender interfaces: the organisation-based interface (where recommendations are presented in a category structure via the preference-based organisation method) and the standard ranked list (where recommendations are listed one after the other as ordered by their prediction scores).The first study focuses on evaluating users' eye-movement behaviour in these interfaces. With the help of an eye tracker, we found that the organisation interface (ORG) can significantly attract users' attentions to more recommended items. As a result, more users made product choices in that interface. The second, larger-scale, cross-cultural user survey further shows that the ORG performed significantly better in terms of enhancing users' perceived recommendation quality, perceived ease of use and perceived usefulness of the system. Hence, these empirical findings suggest that the change of recommender interface design can not only alter users' attention distribution, but also influence their subjective attitudes towards the system.

A co-evolutionary interaction design of digital TV applications based on verbal decision analysis of user experiences

Since mobile TV represents a new paradigm for interaction design, many different candidate solutions of interaction can be possible. Following this concept, a study was accomplished with the objective of finding a better interaction solution for an application of mobile digital TV. Three executable prototypes of an application of mobile TV were built. A multicriteria model of verbal decision analysis was applied to those three alternatives by aiming at investigating the favourite characteristics of each prototype based on user's experience and their intentions of use. This model resulted in a method that supports designers in the qualitative analysis of alternatives and collaborative conception of the best solution of interaction to innovative products.

A co-evolutionary interaction design of digital TV applications based on verbal decision analysis of user experiences

Since mobile TV represents a new paradigm for interaction design, many different candidate solutions of interaction can be possible. Following this concept, a study was accomplished with the objective of finding a better interaction solution for an application of mobile digital TV. Three executable prototypes of an application of mobile TV were built. A multicriteria model of verbal decision analysis was applied to those three alternatives by aiming at investigating the favourite characteristics of each prototype based on user's experience and their intentions of use. This model resulted in a method that supports designers in the qualitative analysis of alternatives and collaborative conception of the best solution of interaction to innovative products.

A Website to Improve Asthma Care by Suggesting Patient Questions for Physicians: Qualitative Analysis of User Experiences

Background Asthma is one of the most prevalent chronic conditions in the United Sates, yet despite the existence of national guidelines, nearly three fourths of patients with asthma do not have adequate control and clinical adherence to guidelines is low. While there are many reasons for this, physician inertia with respect to treatment change is partly to blame. Research suggests that patients who ask for specific tests and treatments are more likely to receive them.Objectives This study investigated the impact and experience of using an interactive patient website designed to give patients individual feedback about their condition and to suggest tailored questions for patients to ask their physician. The website was designed to be used prior to a physician visit, to increase the likelihood that patients would receive recommended tests and treatments.Methods A total of 37 adult patients with asthma participated in semi-structured telephone interviews aimed at eliciting information about their experiences with the website. Transcripts were coded using qualitative data analysis techniques and software. Themes were developed from subsets of codes generated through the analysis. In addition, 26 physicians were surveyed regarding their impressions of the website.Results Opportunities exist for improving website feedback, although the majority of both patient and physician respondents held favorable opinions about the site. Two major themes emerged regarding patients’ experiences with the website. First, many patients who used the website had a positive shift in their attitudes regarding interactions with their physicians. Second, use of the website prompted patients to become more actively involved in their asthma care. No patient reported any negative experiences as a result of using the website. Physicians rated the website positively.Conclusions Patients perceived that the interactive website intervention improved communication and interaction with their physicians, suggesting that patients can play a role in overcoming the clinical inertia of providers. Although the design and content of the website can be improved upon, the main findings suggest that use of the website is well accepted and is perceived to improve the quality of care that patients receive.