Air Services Research Articles

Interaction effects of air services on tourism demand

Air transport attributes can affect both budget and time constraints of travelers. Therefore, in addition to income and tourism prices, there is a theoretical case for including airfare, flight frequency, and their interaction, in a given tourism demand model. This study explicates the theoretical framework and empirically tests the significance of these effects. Our study finds that tourists' responsiveness to airfare (flight frequency) intensifies with increase in flight frequency (decrease in airfare) of direct air services. The practical implication is that pricing strategy and capacity expansion reinforce each other in generating tourism demand. Additionally, for research, the findings emphasize the need to disentangle the effects of aircraft size and travel distance in modeling air transport – tourism demand relation.

The Relationship between Air Travel Service Quality and Factors of Theory of Planned Behavior: Evidence from Low-Cost Airlines in Thailand

Despite an increased emphasis on improvement in airline service quality concerning consumer behavior, such as passenger repurchasing as a result of their behavioral intention over the last several decades, there is still much less concern with the nature of airline service quality than should exist in the so-called “logistics service quality” and less concern with examining the specific behavioral intention preceding repurchasing behavior together with the theory of planned behavior. As such, this study aims to explore these issues, along with the psychological factors of the theory of planned behavior, that can lead to repurchasing behavior via word-of-mouth intention (WOMI). With an online survey of 383 respondents experienced with flying, the results reveal that the logistics service quality and each determinant in the theory positively influence a passenger’s repurchasing behavior through WOMI. Accordingly, service marketers can implement service design and apply integrated marketing communication by learning from repurchasing behavior that was formed by the given factors to retain their existing customers. Moreover, this study is the first to empirically and explicitly validate dimensions of airline services through the lens of logistics that are deemed fit with the nature of the airlines. It advances the understanding of theory approaching and connects what has hampered its advancement in a body of knowledge, simultaneously in a context of airline context where it should not be relegated to transportation and consumer and service orientation.

The Cameroonian - Russian Relation: Main Directions and Priorities (1960-2022).

This article examines the main directions and priorities of Cameroonian-Russian relations from 1960 to 2022. In recent years, Russia has sought to expand its presence in Africa, and Cameroon has become a key partner in the region. The author analyzes the historical background of the relationship, including key events and milestones that have shaped this partnership over time. It also examines the political, economic and cultural aspects of the relationship, highlighting the main areas of cooperation and the challenges both countries face. The author concludes with a discussion of the future prospects of Russian-Cameroonian relations. The historical background of the relationship has played a key role in the success of this partnership, and both countries have demonstrated a desire to strengthen cooperation. However, the relationship faces a number of challenges, including a lack of direct air service and limited knowledge of the Russian language and culture in Cameroon. As a net importer, Cameroon must explore the Russian market to increase its exports to ensure a trade balance. Looking ahead, Cameroonian-Russian relations are likely to continue to develop, and both countries will seek to expand cooperation and deepen their partnership in the coming years, as they both share the same ideological and moral values.

How transformational leadership, workplace spirituality and resilience enhance the service recovery performance of FLEs: a theoretical integration of COR theory and SDT

PurposeThe present study aims to explore the linkages among transformational leadership, workplace spirituality and frontline employee (FLE) service recovery performance in the aviation service industry. The resilience of individuals was taken as a mediator for the associations between transformational leadership as well as workplace spirituality and frontline employee's service recovery performance. The hypothesized research model was examined by integrating the principles of COR theory and the SDT perspective on psychological needs.Design/methodology/approachThe research model was evaluated via partial least squares (PLS). In particular, SmartPLS 3.0 software was utilized to examine anticipated correlations through a poll of 371 air service provider frontline employees.FindingsResults demonstrated that transformational leadership had a positive impact on both service recovery performance and spirituality in the workplace. The positive connection between workplace spirituality and service recovery performance was also supported. Further, the mediating role of an employee's resilience in these relationships was established. The paper provides a significant contribution with both theoretical and practical implications.Practical implicationsThe present research also provides some practical implications for the aviation industry. Since the aviation industry is a high-contact service industry, aviation frontline employees play a crucial role in service recovery strategies. Thus, air service providers need to provide these employees with ample resources to effectively handle service failures. Moreover, the service recovery performance of air service providers may benefit from the hiring of managers with strong transformational leadership styles. Therefore, these providers should take leadership style into account when recruiting, promoting and training supervisors. Managers should, among other activities, implement transformational leadership approaches, such as inspiring and motivating, establishing a supportive organizational climate, paying attention to employees' needs and engaging in active listening.Originality/valueThe current study contributes to the stream of research on SRP and the role of transformational leadership, workplace spirituality and resilience in service recovery in particular. Furthermore, by integrating the COR and SDT theories, the current study gives more real-world proof of the importance of leadership for organizations.

Customer’s Loyalty Parameters of Sikorsky S76 Chartered Helicopter

The study aims to determine the impact of the maintenance department and supporting facilities of PT. Pelita Air Service 2020 loyalty’s performance based on its customer’s satisfaction. The sample of 150 respondents from PT. Pelita Air Service’s Sikorsky S76 chartered Helicopter customers were obtained using quantitative descriptive method and purposive sampling using Slovin formula. SEM path analysis method and Smart Partial Least were used to test the validity and reliability of the data. Based on the findings, the performance of the Sikorsky S76 Helicopter’s maintenance department and chartered support facilities has a direct positive and significant impact on customer’s satisfaction and loyalty. The satisfaction factor has a direct positive and significant impact on customer’s loyalty. The customer’s satisfaction affects the performance of the maintenance department and the supporting facilities of the Sikorsky S76 chartered Helicopter at PT. Pelita Air Service 2020.

Small Community Air Service Development Program (DOT)

Federal Grants & ContractsVolume 47, Issue 9 p. 5-6 Grants Alerts Small Community Air Service Development Program (DOT) First published: 04 April 2023 https://doi.org/10.1002/fgc.32955Read the full textAboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL No abstract is available for this article. Volume47, Issue96 April 2023Pages 5-6 RelatedInformation

A Framework to Elaborate on the Requirements for Electrified Commuter and Regional Aircraft

With increasing capabilities of electric motors and energy storage, aircraft designs for electrified commuter and regional aircraft become more relevant than ever. Design concepts are often derived and optimised according to existing, conventional reference aircraft; however, their characteristics differ and the underlying trade-offs are divergent. This work aims to derive and describe major external requirements for the design of proposed commuter and regional aircraft system. Therefore, a travel time benefit analysis was conducted that considered the European NUTS-3 regions, as well as the concentration of population. Total travel times for individual road, high-speed rail, commuter air services, and traditional airline services were compared. Travel time calculations were based mostly on third-party road and railway APIs, whereas airline services were based on air traffic management data. The data show a concentration of potential commuter connections on distances between 200 and 950 km. The majority of these connections are currently operated on airline flights, which involve extraordinarily long first/last mile transportation. The majority of regions are already well covered with airfields offering sufficient runway length; however, air traffic capacities and apron space could become major bottlenecks when considering a possible shift from airline to decentral commuter air services.

Robust high-performance self-lubrication of nanostructured Mo-S-Cu-B film

Molybdenum disulfide (MoS2) has long been used as a superb lubricant in aerospace applications, but attempts to extend its use in more diverse environments have met great challenges of deteriorating performances caused by oxidation effects in terrestrial air and short service lifetime due to weak mechanical strength. Here, we present a new pathway for developing MoS2-based robust high-performance self-lubrication with concurrent ultralow friction and wear in both nitrogen and humid air environments achieved in nanostructured Mo-S-Cu-B film. In this tailor-designed nanostructure, boron passivates oxidation sites and strengthens film via densification, while copper induces the formation of curved MoS2 (002) nanosheets to provide an abundant lubricant source. The present method of optimizing tribological properties via rational multicomponent nanostructure design may help develop a distinct class of superb self-lubricating films.

Analysis and Forecasting of International Airport Traffic Volume

Globalization has resulted in increases in air transportation demand and air passenger traffic. With the increases in air traffic, airports face challenges related to infrastructure, air services, and future development. Air traffic forecasting is essential to ensuring appropriate investment in airports. In this study, we combined fuzzy theory with support vector regression (SVR) to develop a fuzzy SVR (FSVR) model for forecasting international airport traffic. This model was used to predict the air traffic volumes at the world’s 10 busiest airports in terms of air traffic in 2018. The predictions were made for the period from August 2014 to December 2019. For fuzzy time series, the developed FSVR model can consider historical air traffic changes. The FSVR model can suitably divide air traffic changes into appropriate fuzzy sets, generate membership function values, and establish fuzzy relations to produce fuzzy interpolated values with minimal errors. Thus, in the prediction of continuous data, the fuzzy data with the smallest errors can be subjected to SVR to find the optimal hyperplane model with the minimum distance to the appropriate support vector sample points. The performance of the proposed model was compared with those of five other models. Of the compared models, the FSVR model exhibited the lowest mean absolute percentage error (MAPE), mean absolute error, and root mean square error for all types of traffic at all of the airports analyzed; all of the MAPE values were below 2.5. The FSVR model can predict future growth trends in air traffic, air passenger flows, aircraft flows, and logistics. An airport authority can use this model to analyze the existing operational facilities and service capacity, find bottlenecks in airport operations, and create a blueprint for future development. The findings revealed that implementing a hybrid modeling approach, specifically the FSVR model, can significantly enhance the performance of the SVR model. The FSVR model allows airlines to predict traffic growth patterns, identify viable new destinations, optimize their schedules or fleet, make accurate marketing decisions, and plan traffic effectively. The FSVR model can guide the timely construction of appropriate airport facilities with accurate predictions. Rapid, cost-effective, efficient, and balanced transportation planning enables the provision of fast, cost-effective, comfortable, safe, and convenient passenger and cargo services while ensuring the proper planning of the airport’s capacity for land-side transportation connections.

Key factors in reducing cost of UAM implementation

PurposeThe purpose of the paper is the identification of the main factors affecting the cost of urban air mobility (UAM) based on results of ASSURED-UAM project. These factors can be found among such cost areas as investments (infrastructure, aircraft), operational, energy, end of life, delay and environmental. Once determined, they can be of great value for all UAM stakeholders, including manufacturers, urban planners and air service providers.Design/methodology/approachThe obtained results were based on the outcomes of ASSURED-UAM project. Having the information about the magnitude of each cost category, we were able to identify the most costly factors of UAM. As a result, it was possible to suggest feasible cost reduction means.FindingsFor each cost category, there is the possibility to lower its value among the total cost of UAM. Each cost category has its own cost reduction means. It is vital however that the obtained results depend strongly on the assumptions made at the beginning of cost calculations.Originality/valueThe value of this paper is the identification of key UAM costs reduction means which may be found beneficial for all UAM stakeholders involved in the development of UAM infrastructure and services.

NOVEL ACCESSIBILITY METRICS BASED ON HIERARCHICAL DECOMPOSITION OF TRANSPORT NETWORKS

Scientific analysis of public transport systems at the urban, regional, and national levels is vital in this contemporary, highly connected world. Quantifying the accessibility of nodes (locations) in a transport network is considered a holistic measure of transportation and land use and an important research area. In recent years, complex networks have been employed for modeling and analyzing the topology of transport systems and services networks. However, the design of network hierarchy-based accessibility measures has not been fully explored in transport research. Thus, we propose a set of three novel accessibility metrics based on the k-core decomposition of the transport network. Core-based accessibility metrics leverage the network topology by eliciting the hierarchy while accommodating variations like travel cost, travel time, distance, and frequency of service as edge weights. The proposed metrics quantify the accessibility of nodes at different geographical scales, ranging from local to global. We use these metrics to compute the accessibility of geographical locations connected by air transport services in India. Finally, we show that the measures are responsive to changes in the topology of the transport network by analyzing the changes in accessibility for the domestic air services network for both pre-covid and post-covid times.

Analysis of The Influence of Pre-Flight Service Quality, In-flight Service Quality, Post-Flight Service Quality, and Covid-19 Protocol Service Quality Towards Passenger Satisfaction and Passenger Loyalty of Lion Air Passenger in Medan

This study aims to determine whether Lion Air's service quality including pre-flight, in-flight, post-flight and covid-19 protocol service quality affect passenger satisfaction and loyalty of Lion Air passengers in Medan. This study uses a quantitative (causal) research method with data obtained from distributing questionnaires through the snowball sampling technique (nonprobability sampling method) and will be processed using SEM (Structural Equation Modeling) utilizing AMOS version 22.0 software. This research is conducted on 125 respondents with male and female characteristics, ranging from 18-60 by age, domiciled in Medan, and had at least 1 x domestic trip using Lion Air baggage facilities within the last 2 years. The results of the analysis of the Structural Equation Model (SEM) using AMOS version 22.0 software show that the variable pre-flight service quality has an insignificant relationship to passenger satisfaction, in-flight service quality has a significant relationship to passenger satisfaction, post-flight service quality has a significant relationship to passenger satisfaction, covid-19 protocol service quality has a significant relationship to passenger satisfaction, pre-flight service quality has a significant relationship to passenger loyalty, inflight service quality has a significant relationship to passenger loyalty, post -flight service quality has a significant relationship to passenger loyalty, covid-19 protocol service quality has an insignificant relationship to passenger loyalty, and passenger satisfaction has a significant relationship to passenger loyalty

Wicked problems in an aviation noise system

There is a growing awareness of impact of aviation noise, such as health an annoyance issues. Community complaints that interfere with airport business has resulted in serious efforts to reduce aviation noise. However, even though improvements have been made, these efforts have not successfully reduced noise annoyance, in fact, community reactions towards airport operations have increased over time. The project INFRA, was initiated based on a community complaint regarding Arlanda airport, with the objective to develop knowledge of noise annoyance. Based on a broad interview study, a number of actors and their perspectives have been identified: neighbors, house and land owners, municipals, county board, land and environmental jurisdiction, transportation agency, transport administration, airports, air service providers, environmental protection agency and politicians. Results show that the aviation system contains opposing perceptions of noise and strategies which induce conflicts and breaches of trust from policies and regulations, all the way down to individual neighbors. An outcome is a set of identified dilemmas representing incompatible worldviews, and deep disagreement of values. After analysis these are concluded to represent conditions associated with what is called "wicked problem". The study results in an increased understanding and representation of the wicked aviation noise system.

Relationship of Job Satisfaction with Performance Medical Record Unit of RSUD Cengkareng

Organizational culture is very important in the progress of the airline company that grows through theaviation bussiness process of developing ideas created by the company’s leaders, then implanted in membersof the organization. Organizational culture is also an important thing that employees must have to respondto a challenge or change that can occur at any time in a company, have good performance and maintainemployee behavior and attitudes to remain in accordance with applicable standards or norms. This research is a descriptive research with a qualitative approach. The previous research conducted by (Pratiwi, 2012) that organizational culture has a significant influence on the performance of an employee, as well as the results of research conducted by (Sinaga, 2008) that organizational culture and rewards simultaneously and partially have a significant effect on performance employee. PT Pelita Air Service applies organizational cultural values that refer to BUMN Culture. Through the basic values, morals are expected to be able to maintain trust (trust), execute programs and activities well (competently), strengthen each other (harmonious), uphold the interests of the nation and state above the interests of the company (loyal), accustomed to adapting to development (adaptive), and prioritizing mutual cooperation in activities (collaborative)

Analysis of Organizational Cultural Values in Aviation Bussiness at PT. Pelita Air Service

Organizational culture is very important in the progress of the airline company that grows through the aviation bussiness process of developing ideas created by the company's leaders, then implanted in members of the organization. Organizational culture is also an important thing that employees must have to respond to a challenge or change that can occur at any time in a company, have good performance and maintain employee behavior and attitudes to remain in accordance with applicable standards or norms. This research is a descriptive research with a qualitative approach. The previous research conducted by (Pratiwi, 2012) that organizational culture has a significant influence on the performance of an employee, as well as the results of research conducted by (Sinaga, 2008) that organizational culture and rewards simultaneously and partially have a significant effect on performance employee. PT Pelita Air Service applies organizational cultural values that refer to BUMN Culture. Through the basic values, morals are expected to be able to maintain trust (trust), execute programs and activities well (competently), strengthen each other (harmonious), uphold the interests of the nation and state above the interests of the company (loyal), accustomed to adapting to development (adaptive), and prioritizing mutual cooperation in activities (collaborative).

The experience of calculating distances between different types of settlements in Russia to assess the range of population migration

The problem of measuring distances in migration is not trivial, but important, for example, for delimiting the concepts of population migration and housing mobility. In conditions of limited access to detailed spatial data, researchers solve this issue in different ways. Only a few countries, such as Sweden, have the ability to calculate migration distances between point locations using Euclidean distance (in a straight line). In this article, as applied to Russia, the measure of correspondence between Euclidean distances and real distances along transport routes is investigated. For this purpose, 3407 pairs of distances were calculated for randomly selected 23 municipal districts of Russia directly and along transport routes - roads. Also, 411 pairs of distances were calculated for settlements with no auto connection, using air traffic. These distances give an idea of the migrations of different distances in Russia. As a result, for hypothetical resettlements within the selected municipal districts, real road distances exceed Euclidean distances by 51%. For resettlements between the centers of districts and urban districts within the region, this indicator exceeds 40%, and for interregional resettlements, the differences are 33%. The air service used “straightens” the distances, but even taking it into account, the real distances (mainly long-range, interregional) exceed the Euclidean ones by 28.5%. The calculations performed to give an idea of the deviations of real, transport distances from the relatively easy-to-calculate Euclidean ones, which can be used in the analysis of migration distances in Russia.

Armed Forces in the present United States and Britain military policy. Main Trends

The article presents the United States and United Kingdom Armed Forces evolvement main trends in the warfare below the threshold of war context. The point at issue is United States Special Operations Forces (US SOF), British Army and United Kingdom Special Forces (UKSF). The focus of the research paper on: the US Theater Special Operations Commands - Special Operations Command Africa, Special Operations Command Europe and others; British Army new units - Ranger Regiment, Army Special Operations Brigade, 11th Security Force Assistance Brigade and others. The organizational and establishment of these units, their warfighting and combat training functions, tactical battle employment the spot is on. The article consciously thinks the Future Soldier British Army reform program and its role in the battle units adapting to the new type of conflicts - hybrid warfare below the threshold of war. The special attention is given to the US Military Operation in Syria (Operation Inherent Resolve) and American-British military assistance to Ukraine Armed Forces. The article is also reviewing the CIA Special Activities Center military role in Ukraine and 22nd Special Air Service regiment (UKSF) Syria combat presence.

The DESAT Model for Estimating Demand for Small Air Transport in Europe

Small Air Transport (SAT) is defined as services operated by airplanes with passenger capacity between 9 and 19 seats and pressurized and unpressurized cabin compartment. SAT currently represent a small niche of air transport services, but it has the potential for contributing to the connectivity of regions in Europe and the rest of the world. This paper introduces the strategic model DESAT (Demand for European Small Air Transport), designed and implemented to estimate demand for SAT services in Europe. The model covers 30 European countries (EU27, United Kingdom, Norway and Switzerland). Its zoning system builds on the EUROSTAT NUTS 3 level classification (2021) and includes more than 1,400 zones.Within DESAT model, SAT is considered one of the available modes of transport for trips between zones, in competition with conventional air services, car, train, coach and, in some circumstance, ferry. SAT is an available alternative where some conditions apply, the most relevant one being that the distance between the zone falls within the operating range of SAT services. The model takes also into account that SAT services could be used as last or first leg of long trips, when direct connections provided by conventional air are not available until the final destination or origin. The focus of the DESAT model is the estimation of the market share of SAT services, however the overall number of trips by OD pair is also endogenously estimated to consider that the availability of SAT can affect the accessibility of some zones and change the patter of trips. The base year of the DESAT model is 2019. The model provides result for past year 2014 and for future years from 2025 to 2050 in five years steps. The main outputs of the DESAT model are the number of yearly SAT passengers and the corresponding number of flights, as well as the market share of SAT. The user interface provides aggregated indicators and some mapping of zone-based estimations, while results by OD pair are also produced and can be downloaded for more detailed analysis.

Passengers’ Perspective of Philippine Airlines Within Nueva Ecija

Philippine Airlines, which was established in 1941, is historically famous as the flag carrier of the Philippines and is the oldest airline in Asia. Great customer experience is associated with great significance in this industry. Which is why customer is the most important factor in the industry given by the fact that the success of an airline depends on the perception of the customers. The purpose of this study is to investigate the passengers’ perception of Philippine Airlines from their personal experience towards the service quality they are providing. Descriptive research method is used in gathering the needed information for this stud and a total of 100 respondents particularly passengers of Philippine airlines. The results reveal that females, aged under 20 years old, single and earned 50 thousand and above per month are travel more than males do, although by nature, men have always been more adventurous than women. They have the power to do anything and that includes travelling, if they wish. In fact, that majority of them get to fly every once in a while, they still receive the air services they deserve. This result discloses that most of the respondents purchase their tickets below 20 thousand not only because most of our respondents fly in economy class but also because they have confidence that the airline will provide them good service quality despite their seat class. Majority of the respondents are satisfied and greatly assisted by the personnel in terms of their custom service in both departure and arrival area under the ground services. They were very satisfied with the responsiveness of the cabin crews and overall performance in terms of their inflight services.

On Aesthetic Education Integration in an Air Service English Course

On Aesthetic Education Integration in an Air Service English Course