Business Agents Research Articles

PENANGANAN KELUHAN PELANGGAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN SEMEN GRESIK

If customer complaints positively responded to and will be served can bring benefits to the company. In excellent service is the handling of customer complaints is paramount. This study aims to determine the handling of customer complaints on customer loyalty through customer satisfaction.This research is a survey with path analysis approach. The study was conducted in PT Semen Indonesia (Persero) Tbk. with a population of corporate agency business customers of PT Semen Indonesia (Persero) Tbk. in the province of East Java as many as 125 companies. Samples were taken with the technique of proportional random sample of respondents earned by 95 companies. Data taken with the questionnaire, further analysis of the data using path analysis.The results showed t count for variable handling of complaints by 2,295> t table (1.987) means that there is an influence significantly the handling of complaints terhadapa customer satisfaction. Then t count for the handling of complaints by 3.490, t count of 3,010 for customer satisfaction both> t table (1.987), mean variables complaint handling and customer satisfaction have a significant effect on customer loyalty. Whereas the effect on customer loyalty penangann complaint through customer satisfaction by 0.093, meaning that any increase in the handling of customer complaints through customer satisfaction by 1 point it will increase customer loyalty by 0.093 points.Based on the results of the study are expected PT Semen Indonesia (Persero) Tbk to improve its services by creating the same type of products but the specs match the needs of its customer segmentation and customer complaints to improve services in order to improve customer satisfaction so far maintained loyalty. For customers expected to use Gresik cement products as per the specifications and designation and submit complaints directly to the officer of PT Semen Indonesia (Persero) Tbk appropriate existing mechanisms.

Cultural Diversity in Western Asia: Econometric Modeling of Trust and Ranking by Homogeneity

The main objective of the research is to discover Western Asian countries in the dimensions of new institutional economics: ethnicity, language, religion and trust. The region significantly overlaps with the Middle East which is growing in population terms. It makes mentioned issues interesting for discussion. In order to evaluate a relationship between ?Ethnicity and Trust?, Language and Trust? and ?Religion and Trust? a correlation and regression analysis is conducted. The author also makes an attempt to determine the influence of these three independent variables on the dependent variable ?Trust?. Additionally, a new complex estimator, consisting of ?Ethnicity?, Language? and ?Religion? fragmentation indices, was created and computed. The complex estimator allows to evaluate cultural diversity of the region - homogeneity or heterogeneity - in terms of ethnicity, language and religion simultaneously, as well as to determine the most trustful societies. Business agents may base their investment-location decisions on the complex estimator as an additional informational criterion of risk reduction.

Logistical approach to universities integration in the Russian innovation economy

New stage of economy development requires from universities implementation of new function, providing acceleration of interaction among main actors in national innovation system. The main factors of activity and efficiency of higher schools are sufficient funding and stimulating policies of the government. We have reviewed last world indicators of R&D financing and the structure of such financing. Also we have examined the existing approach to interpreting the new integration function of universities, offered our vision and showed the location of such function in a triple-helix model. In the end we have described the practical example of carrying out integration function by high school. It could be proved that the universities should be considered as the logistics integral providers acting as coordinating of both the government and the business agents in economic relations.

Frankfurt table as an example of good practices of business ethics in tourism

The purpose of this paper was to analyse the Frankfurt Table, as a successful tool in development of business ethics in global tourism. The aim of the research was to examine the form and the usage of the Frankfurt Table and to determinate the situation in Serbia, in terms of whether this list is used as a guide in the business of travel agencies. In this regard, the attitudes of the employees in travel agencies in Serbia were examined. During the data collection and analysis, as well as during the interpretation of the results, historical, comparative, descriptive methods, as well as the survey research and synthesis were used. The research results can be useful for tourism industry, including the numerous participants whose services are part of the tourist arrangement.

STRATEGI PENGAWASAN PENYEDIAAN AIR MINUM DALAM RANGKA EFEKTIVITAS PEMANFAATAN SUMBER DAYA ALAM

The water sector is a public service which has close links with poverty reduction. Inadequate infrastructure and facilities for drinking water and sanitation, especially in rural and suburban areas (peri-urban) adversely affect the health and environmental conditions that have a continuing impact on the level of the family economy. Provision of drinking water infrastructure and improved sanitation will have an impact on improving the quality of the environment and public health, and time can be saved from efforts to obtain drinking water and good sanitation. The third impact will further impact the community in the form of increased productivity. Theaim of this study include(1.) To determine the effectiveness of the management of drinking water supply systems in rural communities basedPamsimas receiver in the district. (2.) To find out the various components that can affect the effectiveness of water supply systems in rural communities based mimum Pamsimas receiver in the district. The method used in this is for descriptive theoretical research.conclusionIf the drinking water supply control strategies implemented in accordancewith thefunctionmanajememenuseofnatural resourceswill be effective in order to meet the water needs of the community . From the results of this study should be carried out supervisory functions of planning to terbangunya means awall should start from the village level to the district level (government departments associated with drinking water peyediaan). Water Agency business does not just manage the financial system alone , fermented well functioning and sustainability of facilities ( From spring to prime the public water distribution ) . Management of the environment is also a shared responsibility of theuser and BPSPM Preferably in the springs need for regular supervision so awake kelestarianya sehinngga water discharge can be maintained.

Supporting Small Business and Tax Agents

I would like to talk to you about three things today. Firstly, ramping up our assistance to small business. Secondly, our other Compliance Program priorities for small business and tax agents, and finally a brief look at the tax industry and the future. Supporting Australia's vibrant small business sector to meet its tax and superannuation obligations is a key focus for the Australian Taxation Office. So too is our continued support for tax agents. Prevention being better than cure is at the core of our approach. The more we help small business, the better the chance they have in getting it right the first time. The more we help tax agents, the more they can help their clients.

Penyelesaian Sengketa Konsumen Di Lembaga Badan Penyelesaian Sengketa Konsumen (BPSK) Kota Samarinda

Consumer Settlement Board, known as BPSK is a non-structural institution to resolve the consumer dispute out of court, BPSK itself is housed throughout the County and City which membership consists of elements of the government, consumers, and businesses. The number of cases or consumer problems, especially in the city of Samarinda start from the taps, electricity, leasing, and banking always decorate the daily media, the not active of BPSK as an intermediary between the consumer and the business agent especially in East Kalimantan makes the settlement of consumer dispute is less effective because of inadequate or the lack of human resources and the reluctance of local governments to commit the funding. Thus, whether the implementation of dispute resolution itself is effective by consumers themselves through BPSK city of Samarinda.

INFLUENCE OF LABELING HALAL AND PRODUCTS CONSUMPTION SAFETY LABELS TO BUYING DECISIONS OF THE MUSLIM COMMUNITY

(ProQuest: ... denotes formulae omitted.)INTRODUCTION:A wide variety of food products are marketed in Indonesia, whereas the circulated products were adapted to existing market share in the regions that are spread across Indonesia, because Indonesia is a country with a variety of cultures and religions. There are some food products that can only be marketed in a specific regions in Indonesia, one of factors to the existing of region parts in marketing products is their religious difference in which it was classified into Muslim and non-Muslim Indonesians. The circulation of products in a specific region of non-Muslim in Indonesia is not restricted on the types of distributable products. Unlike the region inhabited by Muslim population, only products with halal certainty are circulatabcan be circulated, since Muslims consume only halal food products in the first place, (Eri Agustian H., 2013).According to (Rangkuti, 2009), nowadays food consumers have a critical attitude in the selection of the products consumed. This is due to the problems frequently encountered that concern with the quality and safety of food products. To fulfill the demands of critical consumers, manufacturers provide labels they have earned from the institutions with authority on the packaging of products they marketed. One of the labels embedded in product packaging is halal. Halal label greatly affect the good or service marketed, thus it can be accepted by Muslim community, and attract them to make decisions in the purchase of products (Eri Agustian H., 2013). In addition, another label should be a concern for companies or organizations in marketing their products in Indonesia the one provided by department of health which shows that the product is at a level safe for consumption for consumers. Both labels are very important to pin up in the product to attract consumers making purchases on the product, (Fatmasari, 2014).Muslim needs to be extremely careful in checking the halal label and the permission label by the department of health on both goods and services. Sometimes the labels are only pinned up to a product with a very small size so it cannot be seen at a glance, and it has been found a lot of products with no halal label and permission label by the department of health that circulate freely around us, so that the Muslim as consumers should have their own initiative to care on the suitability and health of goods or services they want to consume.Consuming halal and healthy products is recommended by Islam and it is a reference of life for Muslim to carry out the religious orders in their daily life, particularly for things they will consume (Mohani Abdul, 2009). For consuming goods or services that are not allowed and unhealthy considered as a rejection toward the religious orders, in which such denial will have an impact on the actions that could be classified sinful. The act of sin is something that must be avoided by Muslims, so that the Muslim are only made compulsory to keep their consumption only confined to authorized and healthy goods or services.Although consumers have been critical, but there are still large consumers who are less sensitive to the importance of halal labels and safe products label (security label on consumer products) which is proved by the license health department (Rangkuti, 2009). Such thing become the cause of many business agents are under no obligation to process halal labeling on their products or to deal with consumption safety permission to the health department on products they market. It is a loss for Muslims when they consume the product without knowing the suitability and health of products consumed, because consuming illicit products had made him sinful, while consuming a product with no clear health information will impact negatively the health of the body.RELATIONSHIP BETWEEN VARIABLE AND HYPOTHESIS DEVELOPMENT:Relationship Between Products Suitability towards Buying Decision:According to (Fatmasari Sukesti, 2014) knowledge of halal products for consumers greatly affects their behavior in the decision to consume the product. …

TANGGUNG JAWAB MORAL: URAT NADI BISNIS YANG SEHAT

Business is a social entity which inevitably effects the quality of human life.
 Its success in supporting human life in general and, particularly, the long-term
 economic prospects it aims to achieve, require the real commitment of its agents
 to take moral values seriously in doing business. Instead of moral minimalism, a
 good and healthy business necessitates every businessman/woman to act beyond
 economic and legal interests to embrace “the genius of AND” as the ideal
 approach in doing business. Real commitment on seriously taking into account
 moral considerations in the process of business decision-making would in turn,
 in the long term, bring greater economic opportunities and, hence, enhance the
 prospect of business. At the centre of a good and healthy business is its agents’
 commitment on taking all stakeholders’ interests to be their own. Doing justice to
 all stakeholders and to the public at large is, therefore, the life-blood of good and
 healthy businesses. A moral culture in business requires moral models to flourish 
 and be shared commonly among all business agents.
 
 <b>Kata-kata kunci:</b> Tanggung jawab ekonomi; tanggung jawab hukum;
 tanggung jawab moral; intangible values; stakeholders; model moral.

‘Defend and extend’: British business strategy, EU employment policy and the emerging politics of Brexit

As the British government embarks upon the process of exiting the European Union (EU), it will have to navigate the preferences of powerful business interest groups. However, the British politics and political economy literatures have tended to neglect the question of business agency in general and its relation to EU integration in particular. This article analyses British business strategy in relation to EU employment policy between 2010 and 2016. Through a document analysis of business responses to the Balance of Competences Review on EU Employment Policy and Confederation of British Industry (CBI) policy documents, the article argues that British business has attempted to ‘defend and extend’ a liberalising agenda within the EU in the recent past. Brexit fundamentally undermines this strategic orientation. The article accordingly outlines some of the key strategic dilemmas which the ‘Leave’ vote generates for British capital within the emerging politics of Brexit.

Value Added Tax Exemption for Local Public Enterprises’ Agency Business for Central and Local Governments－Focusing on the Difference between Local Public Company and Local Government Agency

Value Added Tax Exemption for Local Public Enterprises’ Agency Business for Central and Local Governments－Focusing on the Difference between Local Public Company and Local Government Agency

NLRB Issues Complaint Against Teamsters

The National Labor Relations Board has issued a complaint against Colorado Teamsters officials for making threats to employees trying to end compulsory dues under their employer's labor contract with the union. Because employees circulated petitions to end forced union dues and remove the Teamsters as business agents, union officials threatened them with loss of benefits, discharge, and a lawsuit. The National Right to Work Legal Defense Foundation filed the claim of wrongful union actions on behalf of affected employees.

Addressing the Local-Road VMT Estimation Problem Using Spatial Interpolation Techniques

AbstractVehicle miles of travel (VMT) data have a wide range of applications in highway agency business processes. However, at all administrative levels, highway agencies continue to be stymied by ...

A Study on the Improvement Plan Through Analysis of Regional Housing Cooperative Project Issues

This study recognizes the issues regarding the regional housing cooperative project and suggests improvement plans. Recently, The housing market is changing depending on the recent trend and changes in generational values. Rebuilding⋅redevelopment projects are in stagnation while housing cooperative projects are on the rise again; but unlike the past, this begets various problems as it became a means to the capitalist class’ property expansion. This study compared and analyzed rebuilding⋅redevelopment project systems which are similar to the regional housing cooperative project, and deducted 4 issues through analysis of problematic regional housing cooperative cases and expert F⋅G⋅I; issue arising during the cooperative members recruitment, issue of business agency, issue of land securement, and issue of cooperative operation. The issue arising when recruiting cooperative members requires public control through systemizing preliminary recruitment announcement or approval of the cooperative members. The system of reporting or approval is deemed necessary to minimize the damage occurring to cooperative members during the recruitment of cooperative members before establishing the cooperative. Currently, there is no regulation regarding unauthorized business agencies. Therefore, it seems that the regulation regarding authorizing business agencies and the penalty regulation of illegal actions are necessary. The issue of land securement shall require submitting required documents and business site related data upon reporting or applying for approval. This will be able to review of suitability and prevent the pursuit of overlapping business land cooperative projects. The issue of cooperative operation shall require the legal regulation to secure transparency and fairness through the fair election process of cooperative board members; related guidelines are also deemed necessary.

Law Enforcement of Consumer Protection for Safe Food Packaging in The Decisions of Criminal Justice

The right to a safe food is a human rights protected by the 1945 Constitution and legislation, including the Health Act, the Consumer Protection Act and Food Act. The law governing the rights and obligations of consumers; rights, obligations and responsibilities of businesses, as well as prohibitions and sanctions for businesses that violate. Food consumers aggrieved can file a non-litigation legal action and / or litigation. Non-litigation legal efforts made through negotiation or mediation or through Consumer Dispute Resolution Body (BPSK). The litigation efforts made by filing a lawsuit for damages to the court and / or reporting the case to the criminal law enforcement. This study specifically examines the enforcement of criminal law in the judgment as a safeguard against food consumers. Sanctions provisions setting a strategic role in an effort to make the protection of consumers of food. Patterns general formulation of the maximum penalty in the third Act is not appropriate because it too gives flexibility for the judge to make a decision as low to the Defendant. Facts on society, business agent has a dominant and strong position compared with consumers of food. These favorable conditions business agent position and vice versa less give legal protection to the Consumer Food. Preferably the pattern formulation penalty of criminal acts in the field of food using a specific minimum and maximum public.

Agents Count: The True Size of Agent Networks in Leading Digital Finance Countries

This paper lays out a framework for understanding agent network size in an ecosystem, drawing the distinction between agent tills and agent outlets and discussing agent activity rates. We argue that the number of active agent outlets represents a more appropriate measure access to finance than agent till statistics, commonly used by regulators and the industry. We then propose a simple methodology for calculating this figure in five leading digital finance markets: Bangladesh, Kenya, Pakistan, Tanzania and Uganda. The total number of agent outlets in these countries is roughly half that of agent tills, while active agent outlets amount to a quarter thereof. Our calculations align closely with existing agent censuses. These findings suggest that the use of agent till statistics in industry literature has led to an overestimation of global access to finance. We also compare the number of active outlets to adult population, customer, and agency business data to propose industry benchmarks for the number of agents and customer to agent ratios providers may target.

PERAN NOTARIS DALAM PERJANJIAN WARALABA ANTARA PT POS INDONESIA (PERSERO) PATI DENGAN BADAN USAHA PERSEORANGAN

ABSTRACTThis study aims to determine the implementation and analyze the role of notary in a franchise agreement between PT Pos Indonesia (Persero) Pati with individual business entities, obstacles and solutions in the implementation of franchise agreement between PT Pos Indonesia (Persero) Pati with individual business entities and legal effects if the agreement A franchise between PT Pos Indonesia (Persero) Pati and individual business entities are not made by notarial deed.Method This research is empirical law research method, that is research based on implementation in effort to get primary data preceded by library research to get secondary data. The research was conducted at PT Pos Indonesia (Persero) Pati, and the overall data obtained was analyzed qualitatively.The results showed that the implementation and analysis of the role of notary in a franchise agreement between PT Pos Indonesia (Persero) Pati and individual business entities are agreements that are not contradictory to the law, religion, public order and morality. This means that the franchise agreement is valid and therefore the agreement becomes a law for those who make it, and binds both parties and the agreement is a standard reciprocal agreement because each party has equal rights and obligations put forward the principle of win-win solution Which are mutually beneficial. The obstacles that exist are the frenchisee can do wanprestasi which result in frenchisor loss. The solution is a franchisee before deciding to franchise must adjust to the franchise recipient character.Against the legal consequences that arise as a transaction that breeds the agreement, the franchise invariably involves two parties with independent interests and sometimes opposites. The principle of profit maximization is also essentially a source of differences in interests and disputes that can occur between the two parties. This great advantage can only be achieved by both parties if both parties can establish a mutually beneficial synergism.Keywords: Notary, Franchise Agreement, Individual Business Agency

Improving the Efficiency of an Online Marketplace by Incorporating Forgiveness Mechanism

Reputation plays a key role in online marketplace communities improving trust among community members. Reputation works as a decision-making tool for understanding the behavior of the business partners. Success of any online business depends on the trust the business agents share with each other. However, untrustworthy agents have anno place in online marketplaces and are forced to leave the market even if they will potentially cooperate. In this study, we propose an exploration strategy based on a forgiveness mechanism for untrustworthy agents to recover their reputation. Furthermore, a number of experiments based on the NetLogo simulation are performed to validate the applicability of the proposed mechanism. The results show that the online marketplaces incorporating a forgiveness mechanism can be used with the existing reputation systems and improve the efficiency of online marketplaces.

A Decade of Change and the Emergence of Digital Media: Analysis of Trade Press Coverage of the Advertising Industry, 2005–2014

ABSTRACTThis study uses Harold Innis's concepts of space- and time-biased media to examine digital media for 10 years beginning in 2005. Both syndicated spending data and industry trade press were used to assess trends and changes. After the recession of 2008, spending for online media surpassed spending on print for the first time. Digital was the dominant medium covered in most years of trade articles; however, the coverage of the rise (and fall) of media types was not as linear as was the actual change in spending. Additional analysis showed that trade press coverage focused mostly on the advertising agency business and that digital media were more central to core topics than were other media types. Concepts of time and space (Innis 1951, 2007) were also explored as overarching themes within the sample. Implications for theory, practice, and pedagogy are discussed.

GIS, integrated solution, for efficient administration of Hunedoara County

The local administration became in Romania a very important element for development. The requirements for the management activity in administration has changed as compared with what happened 10 years ago. The new issues raised by the complex needs and not always concurrent of the population, business agents and the trends in regional development are increasingly difficult to be managed with traditional tools. The adaptability and the scalability of Geographical Information Systems, represent an opportunity of the responsible from top management of the local administration that cannot be ignored. The intent of this study is to present a model to be followed for the use of GIS in management of the Hunedoara County Council.This model can change, the meaning of the idea of management at the local administration level by using the foresight as a support for decision making, through the access to the current and complete information and through the involvement of the GIS beneficiaries in providing updated data and in their transformation from simple beneficiaries of the management of the local administration in partners or even intervenients in the decisional process.