Their global, cosmopolitan flair is a driver of many firms’ business success. However, global brands are increasingly expected to take on social responsibilities and to show that they act sustainably along their global supply chains. This comes with the challenge to coordinate aesthetic and moral characteristics effectively, particularly when serving local markets with potentially different perceptions of aesthetic and moral qualities. We develop a cosmopolitan theoretical framework that distinguishes the aesthetic from the moral cosmopolitan dimensions of foreign branded products. We explore the tension between these two using the case of Starbucks in China, a context in which coffee consumption is primarily a sign of aesthetic cosmopolitanism. An experimental study with 198 Chinese Starbucks consumers shows that those who were provided with Starbucks’ information about the brand’s fair trade commitments showed reduced attitudes towards the product they had just purchased. The moral cosmopolitan commitment thus broke the spell of aesthetic cosmopolitan enjoyment. However, providing additional, more detailed third-party information about fair trade can mitigate this negative effect. This is particularly important when consumers are skeptical of fair trade per se. For aesthetic cosmopolitan brands in China, our results suggest working with trusted third parties in communicating moral cosmopolitan commitments.
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