Adoption Of Mobile Technology Research Articles

Awareness and adoption of mobile technologies in the delivery of services in academic libraries in Jordan

PurposeMobile technologies (MT) have been attracting the attention of academic library stakeholders for some time, as it is considered a strong communication channel that can offer advanced library services. Furthermore, MT can offer a number of flexible options for library users. Accordingly, the overarching aim of this research is to investigate the potentials of implementing MT within academic libraries in public universities in Jordan from library staff viewpoint. Exploring library staff expectation of MT to enhance library services is another aim. It is also important to investigate the effects of external factors such age, job title, educational level and experience on library staff perception of MT use and role in academic libraries in Jordan.Design/methodology/approachUsing a case study design, a questionnaire was developed and disseminated to all library staff (n = 174) within ten public universities. Some 121 responses were received.FindingsThe study indicates that there is a high level of awareness of the advantages of using MT in academic libraries in Jordan. However, the research also reveals that, although library staff are aware of the role and value of MT within the academic library environment, MT has not yet been fully exploited in these environments in Jordan for various reasons. These include incompatible information technology infrastructure and a lack of training. As a result, these libraries need to invest more in MT and enhance the use of technologies among their users to raise their performance and the quality of services that they offer. Such enhancements could lead to more meaningful interactions with users and a better overall user experience.Research limitations/implicationsThis study investigated awareness levels among library staff of MT to provide library services. Users perspectives regarding receiving library services on mobile devices have not been explored. MT should be assessed from user perspective to understand how MT might enhance academic library services. Library staff could also be interviewed to explore these issues in closer detail. Library and Information Science departments might also upgrade their curricula and include MT application development in library courses.Originality/valueThis study fills a gap in MT research in the context of library services, as it is the first such attempt to conduct research into this topic in the Middle East in general, and in Jordan specifically.

Technology readiness and mobile self-service technology adoption in the airline industry: An emerging market perspective

Orientation: While mobile applications are seen as the way forward for airlines and airports alike, not much is known about consumers’ readiness to adopt such self-service technologies. This is important because of lower than expected adoption rates of traditional self-service technologies (online websites and check-in kiosks) in the airline industry.Research purpose: The purpose of this study was to determine passengers’ level of technology readiness and its influence on their adoption of mobile self-service technologies in the airline industry of South Africa.Motivation for the study: To ensure the adoption of mobile self-service technologies in the airline industry, it is necessary to uncover consumers’ readiness and adoption behaviours towards such technologies.Research design, approach and method: Primary data were collected from 315 respondents using a structured questionnaire. The sample comprised South African citizens who had travelled using an airline either domestically or internationally within the previous 12 months. Regression analysis was used to test hypotheses posited in the study.Main findings: The findings showed that airline self-service mobile application adoption is influenced by technology readiness, perceived ease of use and perceived usefulness; both perceived ease of use and perceived usefulness are influenced by technology readiness; and perceived ease of use strongly influences perceived usefulness regarding airline mobile self-service application adoption.Practical/managerial implications: Effective communication aimed at enhancing the perception that airline self-service mobile applications are easy to use is essential to increase the adoption of mobile applications in the airline industry.Contribution/value-add: The article contributed by applying the TRAM construct to the use and adoption of self-service mobile applications in the airline industry. In addition, the study also integrated the recently refined TRI 2.0 into the TRAM construct (TRAM 2.0).

Banking “on-the-go”: examining consumers’ adoption of mobile banking services

PurposeThis paper aims to examine consumers’ adoption of mobile technology to facilitate their banking services and activities, and to investigate the factors influencing their adoption and engagement.Design/methodology/approachAn online survey is used to test proposed relationships between factors and consumers’ mobile banking adoption. Structural equation modeling is performed to analyze consumers’ intentions toward mobile banking.FindingsTraditional technology acceptance model factors – perceived usefulness and perceived ease of use – are identified as effective factors in influencing consumers to adopt mobile technology for facilitating banking services. Moreover, technology safety concerns, including reliability and privacy factors, are found to play an important role in motivating consumers to embrace mobile banking. The “fun” feature of the technology and consumers’ innovativeness characteristics are considered important in influencing mobile banking adoption. Trust in the banks has its predominant role in mobile technology adoption for banking services.Practical implicationsA bank gaining trust from its clients is key to active adoption of mobile banking technology. Bankers are advised to pay more attention to reliability and privacy features when designing and promoting mobile banking technology to consumers. Moreover, advertisements to bank clients should stress the “fun” aspects of the mobile banking apps to attract them to the use of mobile banking technology.Originality/valueThis paper investigates the factors influencing bank consumers to adopting mobile banking apps to facilitate their banking services. Nine key factors in the technology adoption area are examined to provide a comprehensive understanding of bank clients’ use of mobile banking apps, which advances the understanding of mobile technology applied in the banking industry in the literature.

Comportamento do Consumidor em Canais Cruzados: Modelo de Mediação-Moderada nas Compras Online/Offline

Resumo As novas tecnologias móveis com acesso à internet têm propiciado o surgimento de um novo processo de compra dos consumidores. Esse processo influencia tanto as compras online quanto as offline (em lojas físicas), a depender do produto a ser adquirido. Teorias de aprendizagem comportamental, como as relações entre precorrentes e correntes, podem explicar esse novo repertório comportamental. O presente estudo testou a mediação do Comportamento em Canais Cruzados (CCC) na relação entre a adoção de dispositivos móveis com acesso à internet e a frequência de compra nos canais online e offline, moderada pelo tipo de bem (durável versus não durável). Com delineamento quase experimental, os dados foram analisados por Modelagem de Equação Estrutural. Os resultados demonstram que a adoção de tecnologias móveis com internet incentivou as dimensões do CCC (busca de informação simultânea, comparação de produtos e preços, e interação com o varejista/fabricante), com maior força para bens não duráveis, e que cada dimensão do CCC altera a frequência de compras online e offline, porém, o efeito específico depende do tipo do bem. A pesquisa analisa o processo de adoção de novas tecnologias geradoras destes novos comportamentos, e que os mesmos incentivam a frequência de compra.

Investigating the relevance of mobile technology adoption on inclusive growth in West Africa

ABSTRACTThis paper empirically investigates the role of mobile technology adoption on inclusive growth in 15 West African countries with a view to ascertaining if the positive role of mobile technology adoption on human development as established in other regions holds in West Africa. It used data from World Development Indicators for the period 2004–2014, which was estimated with System Generalised Method of Moments (SGMM). The SGMM results show that mobile cell subscription has a statistically insignificant effect on inclusive growth in West Africa which refutes the positive and significant role of mobile technology adoption on inclusive growth. The possible reasons for the results and recommendations are documented in the study.

Determinant Factors in Adopting Mobile Technology-based Services by Academic Librarians

<div class="page" title="Page 1"><div class="layoutArea"><div class="column"><p><span>Nowadays, mobile technology seems to become integral part of our life. People with different careers have </span><span>begun to use it in their jobs. This research aims to identify influential factors in mobile technology adoption at library </span><span>context. To this end, a conceptual model was presented based on an integrated model of technology acceptance model (TAM) and technology organisation and environment (TOE) model. A researcher-made questionnaire was distributed among 120 academic librarians. Seven Factor out of the integrated model of TAM and TOE were chosen </span><span>to investigate their influence on mobile technology adoption. The results of the study suggest that the proposed model (integrated model of TAM and TOE) is a favourable one to identify the influential factors in mobile technology </span><span>adoption at library context. In addition, regression analysis indicated that out of these seven factor, perceived ease of use, perceived usefulness, compatibility, relative advantage and organisational competency are determinant factors in adopting mobile technology-based library services among academic librarians. </span></p></div></div></div>

The Emergence of Distance Health Technologies

Removing the geographic barriers to health care and extending care to the home has been the goal of the health-care system for decades as the introduction of new information technology capabilities has driven operational efficiencies in our daily lives. Patient demand for convenience and access continues to surge as these technologies are used for their personal lives. Coupled with the need to lower our health-care cost structure, distance health technologies are emerging as a care facilitator for our arthroplasty patients. A critical aspect of introducing distance health technologies is the requirement to define the entire episode of care. Once defined, metrics to assess success can be measured, and clinical and technical outcomes can be determined. Distance health technologies are emerging in the management of the arthroplasty episode of care through the preponderance of connectivity coupled with the adoption of mobile technologies, ushering in a new era of improved efficiency, efficacy, satisfaction, and outcomes while providing greater value for our patients.

Evaluating Consumers’ Adoption of Mobile Technology for Grocery Shopping: An Application of Technology Acceptance Model

The main purpose of the study was to examine the role of mobile technology in shopping of grocery items among consumers. The objectives of the study were accomplished by using the technology acceptance model (TAM) which was used as the base of the study to test how Indian consumers perceive the use of technology in shopping of grocery using mobile applications (mobile apps). The research design is descriptive in nature. The respondents were selected through purposive and snowball sampling. Primary data were collected through self-administered questionnaire, and 346 usable responses were recorded. The data were analysed using the partial least square structural equation modeling (PLS-SEM) approach. All the hypotheses of TAM were supported. Additionally, perceived usefulness and attitude were found to partially mediate the relationships. The study concluded that consumers are well adapted to use of mobile apps for general shopping but influence of mobile app as a tool was found limited in grocery sector in consistence to previous studies. This shows that there may be other reasons that reduce the use of mobile apps for grocery shopping other than technology. The study theoretically extends the knowledge of consumer behaviour in emerging field of m-commerce, and practically, it will help the m-commerce practitioners to understand need of the consumer.

Managers’ perception of mobile technology adoption in the Life Insurance industry

PurposeThe purpose of this paper is to examine the factors that influence the adoption of mobile technology by considering the information technology (IT) managers’ perception. The research identified the key challenges managers faced and whether management would adopt mobile technology or not.Design/methodology/approachA quantitative approach was used for this research, whereby an explanatory research was utilised. Questionnaires were developed and distributed to respondents who were in management and leadership positions and who were responsible for IT within their organisations. Demographic variables of age, gender differences, level of education, level of experience and culture were tested for association to the perceived factors and adoption. A χ2 of association was used to test the association between demographic variables and mobile technology adoption.FindingsThe results found that perceived ease of use, perceived usefulness, perceived complexity and perceived cost are important factors for adoption. However, perceived risk was a key factor in the adoption of mobile technology. Mobile strategy adoption must consider perceived risk factors central to the adoption. The younger generation (20 to 40) years found it easier to adopt technology than the older generation of 41 years and older. Individuals with a post matriculation level of education understood the importance of risk and cost required for adoption.Research limitations/implicationsPurposive sampling from a single industry (Life Insurance) was used. Limited literature was available regarding managers perception of mobile technology adoption in the Life Insurance industry.Practical implicationsThe research offers managers insight into the important factors that need to be considered in adopting mobile technology.Originality/valueWith mobile technology being pervasive, the research seeks to provide managers with the insight in managing the adoption of the technology.

Chapter 6 – Mobility, migration and transnational connectivity

Chapter 6 – Mobility, migration and transnational connectivity

Feasibility of mobile mental wellness training for older adults

Mobile technology has been increasingly adopted in promotion of mental health among older people. This study assessed the feasibility of a mobile mental wellness training application for individual use and for group work from the perspectives of older adults and social care professionals. The older individuals recruited for the study were participants in a Circle of Friends group and family caregivers' peer support group offered by the communal senior services. The qualitative and quantitative results of interviews, questionnaires, observation, and application usage were reported. Seven older adults started using the application independently at home in parallel with the group activity. This study revealed new information regarding the barriers to the older adults' full adoption of such mobile technologies. The results indicated that there may be potential in the incorporation of mobile technologies in promotion of mental health of older people at group settings.

Experimental Comparison of PC Web, Smartphone Web, and Telephone Surveys in the New Technology Era

Smartphones have become very popular globally, and smartphone ownership has overtaken conventional cell phone ownership in many countries in recent years. With this rapid rise in smartphone penetration, researchers are looking at ways to conduct web surveys using smartphones. This is particularly true of student populations where smartphone penetration is very high and web surveys are already the norm. However, researchers are raising concerns about selection biases and measurement differences between PC and smartphone respondents. Questions also remain about comparisons to traditional interviewer-administered approaches. We designed an experimental comparison between a PC web survey, a smartphone web survey and a computer-assisted telephone interviewing (CATI) survey. This study was conducted using an annual survey of students at a large university in South Korea. The CATI (interviewer-administered) survey had a higher response rate, lower margins of error, and better representation of the student population than the two web (self-administered) modes, but at a higher cost. The CATI survey also had lower rates of item nonresponse. More significant differences were found between the modes for sensitive questions than for nonsensitive ones. This suggests that CATI surveys may still have a role to play in surveys of college students, even in a country with high rates of mobile technology adoption.

China, the world‘s biggest FinTech market

China’s FinTech industry leads the world in total users, market size and now even investments. China has even got eight of the 27 current FinTech ‘unicorns’ – technology companies that investors value at more than US$1bn. The main key drivers to explain this FinTech success in China are technology, education, size of population, economic advancement, adoption of mobile technology, financial industry liberalisation and regulatory acquiescence. Another explanation is the ecosystem itself. Numerous players from various industries have indeed rushed to stake a claim in China’s Internet finance sector, with distinctive value propositions: the BAT giants, tech companies and traditional banks. Combining these three players, Chinese FinTech activity spans seven essential vertical markets: payments and e-wallets, supply chain and consumer finance, peer-to-peer (P2P) lending platforms, online funds, online insurance, personal finance management and online brokerage. In the coming years, China looks set to continue to dominate the global FinTech industry with a very strong domestic market and will also play an increasingly important role overseas in the global collaborations driving technological innovation.

Mobile health technology adoption across generations: Narrowing the digital divide

AbstractMobile health (m‐health) technologies offer many benefits to individuals, organizations, and health professionals alike. Indeed, the utilization of m‐health by older adults can foster the development of proactive patients, while also reducing financial burden and resource pressures on health systems. However, the potentially transformative influence of m‐health is limited, as many older adults resist adoption leading to the emergence of an age‐based digital divide. This study leverages protection motivation theory and social cognitive theory to explore the factors driving resistance among older adults. This mixed methods study integrates survey findings with insights from qualitative interviews to highlight that the m‐health digital divide is deepening due to older adults' perceived inability to adopt and their unwillingness to adopt stemming from mistrust, high risk perceptions, and strong desire for privacy. The paper contributes to the privacy and social inclusion literature by demonstrating that while many older adults have access to m‐health, they are currently excluded and require careful consideration by technology organizations and researchers. The study provides recommendations for narrowing the m‐health digital divide through inclusive design and educational efforts to improve self‐efficacy, develop privacy literacy, and build trust, thereby ensuring that older citizens are both capable and willing to adopt.

Reusable Software Usability Specifications for mHealth Applications.

One of the key factors for the adoption of mobile technologies, and in particular of mobile health applications, is usability. A usable application will be easier to use and understand by users, and will improve user's interaction with it. This paper proposes a software requirements catalog for usable mobile health applications, which can be used for the development of new applications, or the evaluation of existing ones. The catalog is based on the main identified sources in literature on usability and mobile health applications. Our catalog was organized according to the ISO/IEC/IEEE 29148:2011 standard and follows the SIREN methodology to create reusable catalogs. The applicability of the catalog was verified by the creation of an audit method, which was used to perform the evaluation of a real app, S Health, application created by Samsung Electronics Co. The usability requirements catalog, along with the audit method, identified several usability flaws on the evaluated app, which scored 83%. Some flaws were detected in the app related to the navigation pattern. Some more issues related to the startup experience, empty screens or writing style were also found. The way a user navigates through an application improves or deteriorates user's experience with the application. We proposed a reusable usability catalog and an audit method. This proposal was used to evaluate a mobile health application. An audit report was created with the usability issues identified on the evaluated application.

Parents’ mobile technology adoption influences on elementary children’s use

PurposeWith a high rate of mobile technology ownership in the home, it is unknown how parents’ behavioral intention influences mobile technology adoption and children’s informal use to support reading. The purpose of this paper is to identify 120 parents’ intentions to adopt mobile technology and gather in-depth perceptions about mobile technology adoption with a smaller subset of 13 parents.Design/methodology/approachThe unified theory of acceptance and use of technology adoption model and the ecological systems theory help explain the interconnections of the child’s home and school on mobile technology intentions and use behavior. A mixed-method explanatory research design obtained behavioral intention scores from a parent survey and individual interviews explained intention scores and depth of perceptions.FindingsParents’ behavioral intention scores show, on average, parents agree with using mobile technology to help their child read in the home. Behavioral intention concerns are influenced by children’s individual experience with technology: reluctant users prioritize media-safe education; indifferent users perceive technology as entertainment and desire a balance of text mediums; eager users are influenced socially and recognize interactive and individual affordances when reading with technology.Research limitations/implicationsKnowing that parents’ behavioral intentions vary based on their individual concerns, transparency between parents and teachers about parents’ concerns and children’s mobile technology use in the home can strengthen children’s mobile learning opportunities between home and school.Originality/valueData were collected from 46 classrooms between two K-5 elementary schools in the southeastern USA, which offers a unique glimpse into technology adoption behavior in two different communities.

Teachers' Perceptions of Factors Affecting Their Adoption and Acceptance of Mobile Technology in K-12 Settings

ABSTRACTFactors influencing the adoption and acceptance of tablets as a mobile technology were explored one year after their integration in middle schools in Palestine. Semi-structured interviews were conducted with 15 teachers. The participants held a variety of attitudes toward accepting mobile technologies in their instruction. The findings revealed that teachers' attitudes are an important factor in accepting or rejecting tablet use in classrooms. Many factors influenced teachers' attitudes such as technical support, instructional assistance, and infrastructure. A teacher's prior experience with tablets was also important for integrating technology into the classroom.

The Impact of Personal Privacy on the Acceptance of Mobile Phone Technology: A case of Tanzanian SMEs

The adoption of mobile technology has gained a serious attention in organizations and individuals. SMEs in the developing countries have hugely been relying on mobile phone technology in performing their activities. The main reasons for the popularity of mobile phones include their perceived low cost, less learning curve, mobility and its compatibility with the usage at the SMEs level as compared to the desktop computers. Despite existence on studies on adoption of mobile technology in different contexts, few of them have explicitly explored the way personal privacy can affect its acceptance to be used at the workplaces.

THE CONSEQUENCES OF MOBILE BANKING SERVICES ON CUSTOMER E-SATISFACTION IN PAKISTAN

The purpose of this research is to identify the key factors of mobile Banking technology adoption which influence customer E- satisfaction in Pakistan as Mobile banking has manifest itself as an evolving technology adopted by banking industry around the world. Multiple Regressions has been used to test the due which is collected through Questionnaire, including questions focusing on Cost Efficiency, Easiness and Security. The outcomes of the study suggest that Cost Efficiency, Easiness and Security has significant impact on Customer E-Satisfaction. However, Cost Efficiency and Security are in negative or inversely in relation but easiness factor is in positive relation. The study provides better understanding of major factors effecting Customer E-Satisfaction in Mobile banking services. Banks can make their mobile banking services smoother by focusing on these factors to grab the increasing demand of this service.

Determinants of awareness and adoption of mobile money technologies: Evidence from women micro entrepreneurs in Kenya

Over the last decade mobile phone based money services continue to expand in most of the developing countries. The spread of the technology is believed to reduce transaction costs and promote market integration. Even with the introduction of mobile money technologies, financial exclusion remains endemic especially with regard to gender aspect. This paper analyses women entrepreneur's adoption of mobile money services in Kenya. The results suggest that women's membership to table banking groups would easily influence awareness and consequently increase adoption of mobile payments services. Also, we established that women's control of enterprise finances and decision making significantly impact on awareness and usage of mobile money technologies. However, women are less likely to adopt mobile banking technology perceived to be out of reach for their communities and those that have hidden charges irrespective of having knowledge of their existence.