Adoption Of E-government Services Research Articles

Adoption of e-Government Services in the Northern Part of Cyprus: The Role of Blockchain Technology Awareness

This study empirically investigates the role of blockchain technology awareness in the adoption of electronic government (e-government) services in the northern part of Cyprus. With data collected from a random sample of 374 individuals eligible to use e-government services, a conceptual model that combines the Unified Theory of Acceptance and Use of Technology (UTAUT2) and the e-Government Adoption Model (GAM) was assessed. In addition to finding support for some predictors already used in prior literature, the current study investigated whether awareness of blockchain technology through its role in increasing trust would also enhance users’ intention for e-government adoption. Findings have shown that increasing blockchain technology awareness can contribute to building trust and facilitate e-government adoption. Policymakers should consider developing awareness campaigns to enhance trust and get the public to adopt the offered online services.

Influencing the Adoption of e-Government: A Systematic Literature Review

This Systematic Literature Review study discusses the factors that influence the adoption of e-government services with varsiability in the influence of these factors in various countries. The research confirms the importance of trust, performance expectancy, effort expectancy, social influence, and facilitating conditions in the acceptance and adoption of e-government services. Trust factors, especially related to information security and government transparency, were found to be key elements in driving e-government adoption. In addition, the expectation of benefits obtained, ease of use, and influence from the social environment also play an important role in people's decision to use the service. Suggested recommendations to increase e-government adoption involve improving technology infrastructure, supportive policies, technology training for government personnel, as well as an approach that considers local community conditions and factors. This study provides important insights for governments and agencies in improving e-government services and increasing the adoption of these technologies across various social and cultural environments.

Citizen Adoption of E-Government Services: A Systematic Literature Review with Weight and Meta-Analysis

This study investigates the determinants influencing citizens' intentions to embrace and use e-government services in developing countries. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines, known for their rigorous and systematic approach, are employed to examine the fundamental attributes, provide extensive descriptive statistics, synthesize the elements, use analytical tools, and present the results from the selected quantitative papers. A weighted meta-analysis was performed on forty-three quantitative research articles on e-government adoption, encompassing 401 relationships, and published in journals within the last ten years. All the participants are from the Asian and African continents. The findings suggest that perceived trust, perceived quality, performance expectancy, effort expectancy, social influence, self-efficacy, and facilitating conditions are the most crucial factors of behavioral intention via the mediation effects of attitude and perceived satisfaction. Furthermore, several demographic characteristics, such as age, gender, education, and experience with e-government services, moderate the association between the mediators and behavioral intention. Thus, we propose a new citizen-centric model named the Integrated Model of E-government Adoption (IMEGA), designed to address the current research gap and predict the extent to which citizens in developing countries would accept e-government services. This paper examines the implications of the findings for both theoretical frameworks and practical applications. Furthermore, the limits of the current study are acknowledged, and future research directions have been provided.

Barriers towards Adoption of E-Government Services

Barriers towards Adoption of E-Government Services

Unlocking e-government adoption: Exploring the role of perceived usefulness, ease of use, trust, and social media engagement in Vietnam

E-government is a global project that uses information and communication technology to deliver services, with the goal of improving public interactions and encouraging open innovation. Although the adoption of e-government services is critical for reaping their benefits, insufficient attention has been paid to the demand side, namely, how people use the system. To address this gap, we investigate how perceived utility and perceived ease of use, as key elements of the technology acceptance model, influence users’ satisfaction, desire to engage with social media, and adoption of e-government services. Understanding the interplay between the determinants, as well as use of social media and e-government adoption, is critical, given the efforts to use social media to encourage greater citizen participation and efficient service delivery by the governments of many countries, including Vietnam. The study contributes to the literature by investigating these interactions in an emerging country and making recommendations to make e-government more effective.

Examining the drivers and barriers to adoption of e-government services in Saudi Arabia

PurposeThis study investigates the factors influencing citizen attitudes toward e-government services and their effects on the adoption of e-government services in Saudi Arabia. It sheds light on the moderating role of citizen motivation in the relationship between factors influencing citizen attitudes in favor of e-government services and their adoption and usage behavior in the Saudi Arabian context. The study analyzes both the drivers propelling the uptake and the barriers impeding it.Design/methodology/approachA descriptive research design was employed in this study, which surveyed 487 respondents from Jeddah and Madina cities and the surrounding region. The research identifies key drivers, including cultural factors, digital literacy, government policy and interventions, privacy and security, technical infrastructure, support services and citizen trust, alongside barriers such as concerns about data security and digital literacy.FindingsThe findings reveal the complex interplay of these factors in shaping citizen attitudes toward e-government services and their effects on adoption in Saudi Arabia. The study indicates that citizen motivation toward e-government services moderates the relationship between, adoption and usage behavior.Originality/valueThis study contributes valuable insights for policymakers and practitioners by offering a nuanced perspective on e-government service adoption in the Saudi Arabian context. It enhances our understanding of the factors influencing citizen attitudes and their impact on e-government adoption, highlighting the importance of citizen motivation as a moderating factor in this relationship.

Key factors influencing the e-government adoption: a systematic literature review

PurposeThis study aimed to identify and analyse the key factors influencing the adoption of e-government services and to discern their implications for various stakeholders, from policymakers to platform developers.Design/methodology/approachThrough a comprehensive review of existing literature and detailed analysis of multiple studies, this research organised the influential factors based on their effect: highest, direct and indirect. The study also integrated findings to present a consolidated view of e-government adoption drivers.FindingsThe research found that users' behaviour, attitude, optimism bias and subjective norms significantly shape their approach to e-government platforms. Trust in e-Government (TEG) emerged as a critical determinant, with security perceptions being of paramount importance. Additionally, non-technical factors, such as cultural, religious and social influences, play a substantial role in e-government adoption decisions. The study also highlighted the importance of performance expectancy, effect expectancy and other determinants influencing e-government adoption.Originality/valueWhile numerous studies have explored e-government adoption, this research offers a novel classification based on the relative effects of each determinant. Integrating findings from diverse studies and emphasising non-technical factors introduce an interdisciplinary approach, bridging the gap between information technology and fields like sociology, anthropology and behavioural sciences. This integrative lens provides a fresh perspective on the topic, encouraging more holistic strategies for enhancing e-government adoption globally.

Factors Influencing User Perception and Adoption of E-Government Services

The objective of this study is to investigate and determine factors influencing user perception and acceptance of electronic government services in the context of technological advancements. The research focuses on classifying the main features of e-administrative systems with an emphasis on user satisfaction by integrating both traditional and modern data analysis techniques. Structural Equation Modelling (SEM), machine learning (ML) techniques, and multi-criteria decision-making (MCDM) methods have been applied to survey data to uncover the interdependencies between variables from the perspective of online users. The developed models discover and explain the underlying relationships in user attitudes towards e-government services. As the perception of customer satisfaction is subjective and dynamic, stakeholders should conduct regular measurements and data analysis to ensure continuous improvement of e-public services.

Factors Identifying Users’ Behavioral Intention to Adopt E-government Public Services in Bangladesh

The paper discusses about the behavioral intention of users to adopt e-government public services using the UTAUT model. E-government helps to create efficient delivery of services to mass people. Bangladesh government has a "Vision-2041" to become smart government as a result many e-government services are implemented, and initiated throughout the country. To be successful in this vision, the behavioral intention to adopt e-government services is necessary to identify. In this paper, primary data is collected to conduct the study. Fifteen questionnaires are formed to find the behavioral intention where the sample size is the portion of the population who uses e-government public services at least once in their life. SPSS software is used to analyze and validate hypotheses. The research finds that the factors of the UTAUT model that are adopted for conducting this research such as perceived performance expectancy, perceived effort expectancy, and perceived social influence have a positive relation toward the behavioral intention to adopt e-government services in Bangladesh.

E-GOVERNMENT: IMPLEMENTATION OF ASAN SERVICE MODEL FOR PUBLIC SERVICE REFORM IN NIGERIA AND SUDAN

Despite technological developments, customer acceptability is constrained due to a lack of functional knowledge. E-government growth ambitions do not include administrative simplification, lack of infrastructure and human resource capabilities, there is a mismatch between supply and demand for e-services. the Ineffective government regulations, scarcity of technical skills and exorbitant technological costs. Politicians, civil servants, and all public servants are seen as the actual enemy in these two countries, depriving them of progress and national development. This quantitative study proposed that the Azerbaijan ASAN service model be adopted as an alternative public services reform approach for reimagining Nigerian and Sudanese public services sectors. The findings indicate that Strongly Agree (n=3). Agree (N=21) contradicted disagreed (n=17) and strongly disagree (n=9). To summarize, n=25 respondents genuinely disagree that people in their country were aware of e-government services, which runs counter to (n=24). This result showed that almost everyone who participated in the survey agreed and recognized the value of using the Azerbaijan ASAN services model to make it easier for residents to receive government services in a corrupt-free digital environment. In conclusion, the adoption of e-Government services that are more advantageous, user-friendly, effective, and efficient may be significantly impacted by the study's findings, in our opinion. We recommend that the government to adopt and provide electronic services like ASAN service E-government of Azerbaijan.

Digital inclusion for all? A gender-disaggregated analysis of e-government service use in Indonesia

PurposeThis study aims to investigate the factors that influence the use of e-government services among male and female samples, aiming at gaining a deeper understanding of how to promote digital inclusion and maximize the benefits of digitalization.Design/methodology/approachThis study uses binomial logistic regression modeling on two data sets: a nationwide survey at the individual level of 8,854 usable samples conducted in 2019 and village potential statistics.FindingsThe survey indicates low adoption and use of e-government services among both males and females. The statistical analysis further reveals that although there might be some variations in the influencing factors between the genders, the overall patterns are similar. These findings suggest that the low adoption and use of e-government services among males and females can be attributed to factors such as misperceptions about internet-based services, resulting in low motivation to use the services, inadequate internet connectivity, affordability, limited digital skills and exposure to harmful online content.Originality/valueThis study conducts a gender-disaggregated analysis to determine whether the antecedents of males’ decisions to adopt e-government services differ from those of females. Such a study is underrepresented in the extant literature, particularly in the context of e-government service use.

Factors Influencing the Adoption of E-Government Services: A Study among University Students

The digitization of government services meets the expectations of the younger population, who are accustomed to widespread ICT use. It offers transparency, speed, efficiency, and trust, supported by international organizations. This research aims to identify the factors that influence the adoption of e-government services among university students affiliated with the District Mayor’s Office of Science, Technology, and Innovation in Medellín. The study involved surveying a sample of 403 students to examine their intention to adopt e-government services using structural equation modeling. The results highlight the significant impact of perceived usefulness on attitude towards use and, subsequently, on the intention to use e-government. Notably, subjective norm has the least influence on intent to use. The study also underscores the potential of mobile e-government as a promising option, considering the widespread access to smartphones in emerging economies. Cultural factors, usability, data privacy, lack of trust in governments, and entrenched mentalities emerge as barriers to e-government implementation. In conclusion, the findings shed light on the challenges posed by inadequate infrastructure, digital literacy gaps, resistance to change, and cultural factors that impede e-government adoption. Non-adoption would result in technological setbacks, negative indicators, and inefficiencies. Moreover, recognizing the pivotal role of university students in promoting e-government tools among their peers and relatives, this study emphasizes the importance of their involvement.

Citizens' Intentions to Adopt Innovative E-Government Services

The aim of this research is to understand role of citizens' perception of legitimacy and trust on the government on the relationship between perceived usefulness of innovative e-government services and citizens' intentions to adopt innovative e-government services in Pakistan. The authors used both qualitative and quantitative methods in two studies and collected data with mixed survey technique for the inclusion of the perception of the citizens from both sample groups. Data collected in both of the studies was then analyzed with KH Coder 3 for co-occurrence network and with Mplus 7.0 for random coefficient models. Results shown that trust on the government as affected by perception of legitimacy emerged as moderators of the relationship between perceived usefulness of innovative e-government services and intentions to adopt innovative e-government services in addition to simple moderation and mediated moderation, joint effect of perceived usefulness of innovative e-government services, trust on the government, and perception of legitimacy, found for intentions to adopt innovative e-government services. This research will help policy makers and government officials to understand, what might be hindering citizens' adoption of innovative e-government services and what they need to focus on in addition to useful features of the digitalized government services.

The Unified Model of Electronic Government Adoption (UMEGA): A Systematic Literature Review with Meta-Analysis

The unified Model of Electronic Government Adoption (UMEGA) was developed to bring novel insight into the context of citizen adoption of e-government services. As UMEGA is a recently evolved model, it demonstrates unequivocally the necessity for evaluating this model tailored to adopting e-government from the citizens’ perspective. The current study aims to perform a systematic literature review on the empirical validation of the UMEGA accomplished in several countries since its inception in 2017 by following Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. PRISMA is performed to synthesize the findings and analyze the performance of the constructs of the UMEGA. The systematic literature review encompassed the general characteristics, overall descriptive statistics, and synthesis of the constructs, analytical tools, and findings of the selected empirical articles. In the present study, the meta-analysis offered a strong confidence and prediction interval and significant combined effect size, suggesting that the constructs of the UMEGA, namely, performance expectancy, social influence, perceived risk, and facilitating conditions, significantly influenced attitude and behavioral intention to use e-government services. The association between attitude and behavioral intention is also found to be significant. The heterogeneity of the true effect of behavioral intention among empirical studies was partially explained by subgrouping in terms of sampling techniques, and E-government Development Index (EGDI) moderated the association between attitude and behavioral intention. The current study’s findings can serve as a solid foundation for knowledge expansion, easing the way for theoretical development and helping the government understand what aspects need to be considered while establishing initiatives to enhance the utilization of e-government services.

Identification of the determinants of public trust in e-government services and participation in social media based on good governance theory and the technology acceptance model

PurposeThis study aims to investigate the determinants of public trust in e-government services (Te-GS) and participation in social media.Design/methodology/approachA quantitative cross-sectional field survey was used to collect primary data at the local government level in 11 cities, towns and districts in Tien Giang Province, Vietnam. The final data set of 529 respondents was analysed using SmartPLS4 to evaluate the measurement and structural models.FindingsPerceived responsiveness, transparency and security have strong positive associations with Te-GS, whereas perceived accountability does not. Furthermore, perceived ease of use and perceived usefulness are positively associated with social media participation.Originality/valueAlthough previous studies have examined citizen behaviour in the use of e-government services, the social media context has rarely been considered due to its novelty. This study adds to the knowledge of the antecedents of participation in e-government services in developing countries such as Vietnam. Furthermore, it provides a comprehensive framework for understanding participation intention that considers four elements of good governance theory and two elements of the technology acceptance model (TAM), thereby extending previous research on the effects of these variables on the adoption of e-government services.

Perceived Barriers to Business-to-Government (B2G) E-Commerce Adoption

There are several studies that assess the influence of factors on citizens' intention to adopt e-government services in various contexts. However, there is a lack of research that examines the perceived barriers to B2G e-commerce adoption and develops an understanding of cause and effect group variables among them. This research is the first of its kind to extensively review the relevant literature in e-commerce adoption and assess the selected key factors which are equally relevant in the B2G e-commerce adoption. The authors apply a unique multi-criteria decision-making technique called DEMATEL to understand the nature of the barriers and collect data from eight experts having experience in B2G procurement in the public sector and government organizations. The data findings revealed that out of nine selected variables, five (i.e., lack of IT infrastructure [B1], lack of expertise and technical skills [B2], high cost of technology [B3], perceived information security risk [B5], and lack of awareness of government issues and legal policies [B6]) belonged to the ‘cause group' whereas the remaining four (i.e., organisational resistance to change [B4], lack of top management support [B7], low perceived operational benefits [B8], and unwillingness to adopt B2G e-commerce services [B9]) were found to be part of ‘effect group'. The theoretical and practical implications of the current study may enhance the understanding of B2G e-commerce adoption.

Factors affecting the citizen’s intention to adopt e-government in Nigeria

PurposeThis study aims to investigate and comprehend the key factors that affect citizens’ adoption of electronic government (e-government) in Nigeria. In addition, the exploration intends to assess the potential determinants that may affect the Nigerian’s behavioural intention (BI) to adopt e-government services. The findings can be helpful for policymakers and government officials to provide e-government practices effectively.Design/methodology/approachThe research adopted a quantitative method using the unified model of e-government adoption (UMEGA). In this study, data are collected from 410 citizens aged above 18 years old and analysed using partial least squares path modelling technique.FindingsThe results showed that performance expectancy and effort expectancy positively influenced attitude (ATT) towards e-government. In contrast, perceived risk negatively impacted ATT towards e-government. However, social influence did not have a significant influence. The results showed that ATT and facilitating conditions (FC) positively influenced the BI to use e-government services. The explanatory and predictive power of UMEGA in Nigeria accounted for 63.9%.Originality/valueTo the authors’ knowledge, no prior studies analysed citizens’ adoption of e-government in Nigeria. This study, however, filled this gap. This study has contributed to the current knowledge of e-government adoption in Nigeria, which policymakers and government officials can use.

Factors influencing indirect adoption of e-Government services: a qualitative study

Factors influencing indirect adoption of e-Government services: a qualitative study

E-Government Services Adoption Assessment From the Citizen Perspective in Jordan

Jordanian government has made a commendable effort towards designing and disseminating e-government portals on the web. However, there are certain barriers that have caused a significant deterioration in the e-government development index (EGDI) rank for Jordan in the last few years. The paper aims to understand the influence of the factors relating to e-government adoption to improve upon the trailing factors and move further on the EGDI. This study proposes a research model considering constructs such as relative advantage, perceived trust, computer self-efficacy, perceived awareness, resistance to change on behavioral intention. The data were collected through questionnaire survey. The data were analysed using structural equation modeling (SEM) of AMOS 25.0. The results of the analysis showed that relative advantage, perceived trust, computer self-efficacy and perceived awareness have a positive and significant influence on behavioral intentions whereas resistance to change found to negatively influence the citizens' behavioral intentions to adopt the e-government services.

E-government Service Adoption by Citizens: A Literature Review and a High-level Model of Influential Factors

E-government services refer to services offered by governments using information technology (IT). Many governments around the globe are investing heavily in IT to enhance service delivery to their citizens. However, citizens do not always use these services so that they often forgo their potential benefits because of key interconnected considerations that are perceived to transpire from their use. Over the years several studies examined IT adoption in e-government services contexts, building a rich albeit fragmented body of knowledge in the process. Indeed, the diversity found in these studies and the fast and continuous change that characterizes IT in general, make the identification and the synthesis of the main factors influencing citizens’ adoption of E-government services a relevant and timely endeavor. For this reason, this study builds on the findings of a systematic literature review to provide a high-level framework that conceptually structures the state of knowledge on the topic, and that informs both researchers and practitioners on the main factors influencing e-government services adoption by citizens.