Public Administration Service Research Articles

Citizen's Satisfaction With Public Administrative Services At The One-Stop Shop Of Districts In Thai Nguyen Province, Viet Nam

The research was conducted to determine the factors affecting Citizens's satisfaction with public administrative services in the one-stop department of districts in Thai Nguyen Province. The study is based on the survey data of 324 citizens. Data analysis method through SPSS software with descriptive statistical tools, test scale with Cronbach alpha coefficients, discovery factor analysis (EFA) and Regression analysis was performed to clarify the problems related to the research hypothesis. The Regression model consisting of six variables: Capacity of civil servants, Service attitude of civil servants, Facilities, Work assignment process, Time and Cost is used to identify the factors that affect Citizens's satisfaction. The research results show that the variables in the model have a positive relationship with Citizens's satisfaction. In particular, the Capacity of civil servant factor has the highest Beta coefficient of 0.303. From the research results, the author also proposed a number of solutions to improve the satisfaction of citizens at the One-stop shop of districts in Thai Nguyen Province

Dust Exposure and Respiratory Health Effects Among Stones Crushers in Haut-Katanga Province, D.R. Congo

RésuméLe but de ce travail était de déterminer la prévalence des symptômes et pathologies respiratoires, d'évaluer la fonction respiratoire, ainsi que d'élaborer des mesures préventives chez les broyeurs de pierres dans la province du Haut-Katanga, en République démocratique du Congo (RDC). Une étude transversale à visée analytique a été réalisée dans deux carrières. Au total, 293 broyeurs de pierres et 295 agents administratifs des bureaux communaux (sujets contrôles) ont participé à cette étude. Un questionnaire standardisé a été utilisé pour recueillir les données. La fonction respiratoire a été explorée à l'aide d'un débitmètre de pointe. Les particules fines (PM 2,5) et les composés organiques volatils (COV) dans les différents milieux de travail ont été également mesurés. La prévalence des symptômes respiratoires rapportée chez les broyeurs de pierres a été supérieure à celle du groupe contrôle. Une concentration élevée de PM 2,5 [197,5 μg/m3(185-210 μg/m3)] et des COV [1,95 mg/m3(1,5-2,4 mg/m3)] a été notée chez les broyeurs de pierres par rapport au groupe contrôle [respectivement 33,5 μg/m3(22-45 μg/m3); 0,75 mg/m3(0,6-0,9 mg/m3)]. Le débit expiratoire de pointe (DEP en l/mn) a été significativement réduit chez les broyeurs de pierres (421,84±88,18 l/mn) par rapport aux contrôles (450,37±70,90 l/min) (p<0,05). Il est donc impératif d'améliorer l'environnement et les conditions de travail des broyeurs des pierres.

QUALITY OF ONLINE COMMUNICATION SERVICES IN PUBLIC ADMINISTRATION

This study discusses the quality of online communication services from the perspective of public administration. Earlier studies show that provision of electronic services has been highly successful in the public sector, where tasks generally have a lower degree of complexity. Most public administration bodies have been committed to providing high quality customer-oriented e-services. Now, the quality in public administration services is highly demanded by citizens, and mainly by users of online communication services, which requires transparency, efficiency and efficacy of these services.

The peculiarities of normative legal regulation of the official structure of civil service of the Republic of Kazakhstan

This article explores the peculiarities of legal regulation of the official structure of civil service of the Republic of Kazakhstan. The author determines the characteristic of the current stage of development of the institution of civil service, and conducts their assessment from the perspective of the impact of various models of arrangement and functionality of the system of civil service. Particular attention is given to the terminological framework and essential content of the key categories of this institution. The author differentiates the concepts of &amp;ldquo;state civil service of the Russian Federation&amp;rdquo;, &amp;ldquo;state service of the Republic of Kazakhstan, and &amp;ldquo;civil service of the Republic of Kazakhstan&amp;rdquo;. The application of comparative- legal and formal-legal methods allow establishing correlation between the political and administrative posts in civil service of the Republic of Kazakhstan on the one hand and state positions and positions of the civil service of the Russian Federation on the other hand; and public office and posts in civil service of the Russian Federation on the other hand. The conclusion is made on the substantial differences not only in the official structure of civil service, but in the official structure of public administration in both countries as well. The article also outlines a range of problems in the normative legal regulation of the official structure of civil service of the Republic of Kazakhstan. It is proven that the direct comparison of the official structures of public administration and civil service of the two countries is impossible due to significant difference in the terminological framework and general principles of formation of the official structures. Taking into account the common historical base &amp;ndash; the uniform system of civil service of the Soviet Union, such a difference may testify to multidirectional trends in the development of the systems of civil service in the Russian Federation and the Republic of Kazakhstan.

INTERNATIONAL EXPERIENCE OF ORGANIZATION OF ADMINISTRATIVE SERVICES

The article considers the international experience of the organization of administrative services in the system of public services. The international experience of providing administrative services by the authorities in Germany, Poland, the Netherlands, Great Britain, Canada, and the USA is studied. Positive experience in solving the problems of organizing the provision of quality administrative services by the authorities of these countries has been revealed. Possibilities of using international experience in providing administrative services in Ukraine have been studied. Emphasis is placed on the prospects of the Polish experience in the provision of administrative services, in particular on the policy of reducing communication between providers and consumers of administrative services while maintaining the quality of these services, as well as active involvement of the private sector in the service delivery process. The German experience of improving the organization of administrative services may be relevant. The establishment of a mechanism for the provision of administrative services states that a removal of public authorities, in particular local governments, from the direct course of service provision is sufficiently effective and realistic example. In this case, the authorities are given only the functions of control and supervision, which allows them to perform more important tasks. The introduction of a quality management system in government has enabled individuals and legal entities to receive services at a decent level. In the selection of employees who perform the functions of providing services to citizens, in addition to professional qualities, attention is also paid to personal qualities, because close contact with customers involves the impact of the human factor on service activities. As a result of all administrative reforms in the country, multi-channel access to various services has been organized on a "single window" basis and a feature of positive changes in the public sphere based on the culture of national identity the culture of statehood. Ways to improve the provision of administrative services in public administration are proposed. Practical recommendations for improving the organization of administrative services in the country are provided.

Using evidence in shaping disability policy in Romania: the case of sheltered workshops

Background: The importance of using evidence to inform the policymaking process has been well established in the literature and practice. In Western countries evidence-based policy (EBP) is already accepted and implemented in many policy areas, including disability policy. In Central and Eastern Europe (CEE) the interest in EBP (evidence-based policy) is new and limited, hampered in many aspects by the regional specificity of the public administration and welfare services reform. Aims and objectives: The present article aims to explore the development of evidence-based disability employment policy in Romania, in a specific area of work integration: sheltered workshops. Methods: The article draws on the findings of extensive research on sheltered workshops that included multiple research methods, such as public policy analysis, social documents analysis, and secondary data analysis of quantitative and qualitative data. Findings: A number of issues concerning the implementation of evidence-based disability policy in Romania have been identified. Some of these issues are related to the administrative and policy capacity of the government. Others are linked to the limitation of the advocacy capacity of Civil Society Organisations (CSOs) active in the disability area, or to the weak presence of the academic/research community in the disability policy forum. Discussion and conclusions:There is a limited knowledge of how evidence-based disability policy is developed in CEE countries. This article will emphasise the role of the sheltered workshops in shaping the policy solutions in the area of work integration for persons with disabilities. The article will contribute to better understanding of the disability policy reform, looking closely at how the evidence is built and used within the disability policy process.

The Effect of Thickness-Based Dynamic Matching Mechanism on a Hyperledger Fabric-Based TimeBank System

In a community with an aging population, helping each other is a must society function. Lacking mutual trust makes the need for a fair and transparent service exchange platform on top of the public service administration’s list. We present an efficient blockchain-based TimeBank realization with a newly proposed dynamic service matching algorithm (DSMA) in this work. The Hyperledger Fabric (or Fabric in short), one of the well-known Consortium Blockchains, is chosen as our system realization platform. It provides the identity certification mechanism and has an extendable network structure. The performance of a DSMA is measured by the waiting time for a service to get a match, called the service-matching waiting time (SMWT). In our DSMA, the decision as to whether a service is to get a match or wait for a later chance depends dynamically on the total number of contemporarily available services (i.e., the thickness of the service market). To better the proposed TimeBank system’s service quality, a Dynamic Tuning Strategy (DTS) is designed to thicken the market size. Experimental results show that a thicker market makes on-chain nodes have more links, and in turn, they find a match easier (i.e., consume a shorter SMWT).

ПР-ТЕХНОЛОГІЇ ЯК ЗАСІБ ФОРМУВАННЯ Й ВИКОРИСТАННЯ ГРОМАДСЬКОЇ ДУМКИ ПІД ЧАС ІНФОРМАЦІЙНИХ ВІЙН

&lt;p&gt;&lt;strong&gt;&lt;em&gt;The purpose &lt;/em&gt;&lt;/strong&gt;&lt;em&gt;of the study is to analyze the problem of the specifics and effectiveness of the impact of PR technologies on the formation and use of public opinion in the processes of information warfare. &lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;Research methodology.&lt;/em&gt;&lt;/strong&gt;&lt;em&gt; The following methods and approaches were used in the study: system analysis – to clarify the characteristics, on the one hand, of modern information warfare, on the other – the state of mass consciousness and public opinion; structural and functional analysis – to study the peculiarities of the impact of information warfare and the reaction of public opinion to it; comparative analysis – to compare the effects of information warfare on different groups of the population of Ukraine. The empirical basis of the study is the data of an expert survey of representatives of a number of specific categories of the population: anti-terrorist operation soldiers, volunteers, teachers of socio-political departments of higher education institutions (32 people, 2016). &lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;Results. &lt;/em&gt;&lt;/strong&gt;&lt;em&gt;The article considers an important and little-studied problem related to the role of PR technologies and the specifics of their use by the subjects of information wars in the formation of public opinion in the population of both warring parties, and its use to solve various problems. war. &lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;Novelty.&lt;/em&gt;&lt;/strong&gt;&lt;em&gt; The specifics of using such technologies as image-making, branding, covert management on NLP-technologies, organization of PR-campaigns and some others are analyzed. The analysis is carried out mainly on the basis of consideration of the relevant problems that have arisen and are arising in the process of information war between the Russian Federation and Ukraine, which has been conducted since 2014. Examples of its use of PR-technologies are given. &lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;The practical significance.&lt;/em&gt;&lt;/strong&gt;&lt;em&gt; The formulated conclusions can be used both by scientists for the development of special sociological theories (sociology of mass communications, sociology of war, sociology of public opinion) and by practitioners, employees of public administration and security services of Ukraine to improve work in information security.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;Key words:&lt;/em&gt;&lt;/strong&gt;&lt;em&gt; information war, public opinion, PR-technologies, image-making, NLP-technologies.&lt;/em&gt;&lt;/p&gt;

Optimization of Unsupervised Learning in Machine Learning

The Ombudsman of the Republic of Indonesia (hereinafter referred to as the Ombudsman) is a state institution (independent) that has the authority to oversee the administration of public services. The purpose of this study is to analyze the completion of reports/complaints from the public by using unsupervised learning techniques in machine learning. The data source used is the statistical report/public complaints based on the classification of the reporter and how to submit it in each provincial regional office (simpel.ombudsman.go.id). The unsupervised learning techniques in machine learning that are used are clustering (k-medoids) and classification (C4.5) which are part of data mining. k-medoids is tasked with mapping community reports/complaints based on provincial regional offices. The results of the mapping will be classified to get the range of values from the existing mapping. The calculation process uses the help of RapidMiner software. The distribution labels used were 4 clusters namely the percentage of completion of the “very good” report (C1) of 9 provinces; percentage of “good” report completion (C2) of 10 provinces; percentage of completion of “lacking” reports (C3) of 11 provinces; percentage of “bad” report completion (C4) of 3 provinces. The Davies-Bouldin Index value on the map is 0.530 (optimal). The results of the mapping can be information in improving the quality of public services in the completion of the report including the provinces included in the C3 and C4 clusters with the percentage of report completion classification (C4 = 0 - 20.70% and 20.70% > C3 < 47.69%).

Strategi Manajemen Sektor Publik Pemerintah Desa Sindangsari dalam Penanganan Corona Virus Disease 2019 (COVID-19)

COVID 19 is more than just health crisis but also a humanitarian crisis in every country of the world, including creating threats in the social and economic fields. In a more diverse context, the COVID 19 pandemic has also caused disruption of social services, social activities, financial resources and economically vulnerable groups of people with low income sources who will find it difficult to access health services, difficulty meeting nutritious food needs including staple foods. Sindangsari Village as a form of public sector organization, that provision of social security and public service administration need to carry out a strategy the most effective intervention to help slow down the transmission of the COVID 19 virus at the community level. The strategy involves all agencies in village structure, RT/RW, as well as communities and local residents. These strategies are (1) Strategies for Implementing Main Duties and Government Function in Public Service; (2) Strategies for Coordination, Disseminating and Increasing Public Awareness and Health Service Preparation and (3) Strategies for Meeting the Basic Need of Community, Procedure and Mechanism during the COVID 19 pandemic.

Occupations at risk of contracting zoonoses of public health significance in Québec.

Climate change plays an important role in the geographic spread of zoonotic diseases. Knowing which populations are at risk of contracting these diseases is critical to informing public health policies and practices. In Québec, 14 zoonoses have been identified as important for public health to guide the climate change adaptation efforts of decision-makers and researchers. A great deal has been learned about these diseases in recent years, but information on at-risk workplaces remains incomplete. The objective of this study is to paint a portrait of the occupations and sectors of economic activity at risk for the acquisition of these zoonoses. A rapid review of the scientific literature was conducted. Databases on the Ovid and EBSCO research platforms were searched for articles published between 1995 and 2018, in English and French, on 14 zoonoses (campylobacteriosis, cryptosporidiosis, verocytotoxigenic Escherichia coli, giardiasis, listeriosis, salmonellosis, Eastern equine encephalitis, Lyme disease, West Nile virus, food botulism, Q fever, avian and swine influenza, rabies, hantavirus pulmonary syndrome) and occupational health. The literature search retrieved 12,558 articles and, after elimination of duplicates, 6,838 articles were evaluated based on the title and the abstract. Eligible articles had to address both concepts of the research issue (prioritized zoonoses and worker health). Of the 621 articles deemed eligible, 110 were selected following their full reading. Of the diseases under study, enteric zoonoses were the most frequently reported. Agriculture, including veterinary services, public administration services and medical and social services were the sectors most frequently identified in the literature. The results of our study will support public health authorities and decision-makers in targeting those sectors and occupations that are particularly at risk for the acquisition of zoonoses. Doing so will ultimately optimize the public health practices of those responsible for the health of workers.

Guidelines to Improve Public Service Administration for Thailand Reform: Reflections from the Northeast

This research is based on a synthesis from a reconciliation forum for the country’s reform in Khon Kaen province, northeast Thailand. The purpose of the study is to identify conflicts and development issues in the area; investigate the need for reform in various sectors at both local and national levels, and explore alternatives or guidelines to improve public service administration for the country's reform. Data was collected using qualitative research tools including focus group, dialogue, and open-ended questionnaires. The target groups consisting of 3,200 people who is living in Khon Kaen province and other 204 professionals consisting of 61 representatives from the government sector, 39 from the private sector, 33 from education sector, 22 from in the political sector and 49 from civil society sector. The results revealed that in order to diminish conflicts, reconciliation must occur at both the community and the national level. In addition, many aspects of public service administration and public policy must also be reformed; especially those involved in politics and political institutions, ethical standards of politicians and government officials, Criminal Justice System and administration, systematic corruption, education system, economic structure and income distribution; information and data management, as well as other issues stem from inequality in the society.

The Social Accounting Matrix, the reduction of borrowing through the reduction of government consumption and its effect on the Greek economy

The aim of this paper is to calculate the impact of the reduction or elimination of net borrowing on the Greek economy. The assumption made for this calculation is that a reduction of net borrowing leads to a reduction of government consumption. The effects on the Greek economy of reducing borrowing are calculated by using the Social Accounting Matrix. The results show that a reduction of borrowing must be replaced by a significant increase in production and the resulting reductions relate primarily to sectors in which the state has sizeable participation, such as education, health, security, public administration and defence services.

Analysis of the International Experience in Providing Administrative Services to the Population:

It is a common interest and understanding that providing the population with administrative services is an important aspect for the proper functioning of every given society. There is no society without the proper management of its local population. It is to this end that there is a need to examine the position of international law in seeing the administrative management of its population with emphasis in the Ukrainian government. The objective of this article is: 1) to study international experience in providing administrative services; 2) to elaborate propositions for improving the processes related to the provision of administrative services to the population.&#x0D; The experience of foreign countries in the field of providing administrative services to the population (in particular, the United States, Canada and Western Europe) has been analyzed. It has been emphasized that Ukraine needs to build its own system of administrative services, taking into account effective models of carrying out public administration in developed Western countries. It has been noted that the quality of administrative services to the representatives of different segments of the population is one of those criteria, which assists in assessing the effectiveness of the entire state system of the country. It has been emphasized that the service state institution, whose activity is to provide both public and private administrative and legal services, the example of which can be the above-mentioned service institution of the Ministry of Internal Affairs, is only part of the large-scale reform of the existing state legal mechanism in Ukraine that has to change the essence of the functioning of state agencies in this area.

Accessibility of public services in the age of ageing and shrinking population: are regions following trends

ABSTRACT This paper investigates the characteristics and functional-demographic diversity of municipalities in Poland that use spatial data. It answers the question about the relationship between accessibility to services of general interest (SGI; public administration, child-care, educational, medical, and cultural services) in municipalities and their demographic conditions. Demographic literature devotes much space to demographic transformations in the context of their underlying causes and spatial variations and to the impact of these changes. Meanwhile, transport-focused approaches concentrate on the spatial accessibility of SGI themselves, the methods for measuring them and the various methodologies employed. This study combines these two study areas in order to present the broadest possible approach to the accessibility of SGI among communities at different stages of demographic advancement. We found that the nature of demographic processes is associated with the level of accessibility to SGI. Notably, accessibility to educational and medical services in depopulating areas is better than in ageing areas. The opposite is true for cultural services. The poorest accessibility affects those communities where the two above demographic processes overlap. There is clear variation in the accessibility of SGI: functional urban areas having the best accessibility and remote areas the worst accessibility .

EVOLUTION OF PUBLIC ADMINISTRATION IN POST-SOVIET COUNTRIES. THE REPUBLIC OF LATVIA

The article studies the issues of state formation of the Republic of Latvia after gaining independence. The authors note that Latvia has retained the features of the normative legal regulation of the period of its independence as it was in 1918 and until the country became a part of the USSR. Today, as a member of the European Union, Latvia is oriented towards modern European standards of state-building. The ongoing administrative reforms are aimed at observing the rights and freedoms of citizens, achieving openness and sustainable development, and introducing digital technologies into state and municipal administration. The authors also note the low involvement of citizens in the processes of state and municipal administration, while municipal authorities maintain a fairly high level of trust among citizens. Analysis and optimization of processes, elimination of duplication of actions among state institutions, as well as reduction of the administrative burden have become an important part of the work of public administration. Also, according to the plan for reforming public administration, the quality and availability of public services for the population are constantly improving.

Выдумки корпоративного налогообложения и три способа подготовить его к вызовам цифровой эпохи

During the International Conference organized by the Institute of Public Administration and Civil Service of the Russian Presidential Academy of National Economy and Public Administration, the author presented a research project he was carrying out and presenting at several international institutions (among others, the University of Leiden, in the Netherlands, and the Lomonosov State University, also in the Russian Federation). The work is still in progress and is expected to be completed not earlier than 2022, in the form of one or more publishable articles. The presented article is brief report on the presentation held. Firstly, the author discusses the reasons why the solution to the taxation problems does not lie so much in redesigning the allocation rules and adopting new anti-avoidance measures in corporate income taxes. In a second part, the author argues that solutions may arise from reforming existing indirect taxes, based on the production, sale, use or ownership of goods and services and explores the possibilities to solve the current corporate taxation problems.

Отдельные подходы к цифровой трансформации государственного управления

The article describes the features of digital transformation for public administration and civil service. Public administration should become the basis of changed public relations; ensure the solution of the most significant issues affecting citizens through the use of data in a single information (digital) space. Coordinated work and ensuring horizontal and vertical cooperation between public authorities and local self-governments are an integral part of this process. Digital transformation is understood as the process of creating a single national digital space. The provision of public services and the execution of powers take place through the interaction of digital twins of government bodies and government civil servants. At the same time, other business entities, non-profit organizations, residents of the country, and their associations will be able to connect to this information space. The implementation of this concept will contribute to improving the efficiency and quality of public administration.

Эволюция государственного управления в странах постсоветского пространства. Кыргызская Республика

The article examines the features of the development of Kyrgyz statehood after gaining independence in 1991. With the collapse of the Soviet Union, not only the economic system but also the system of public administration and civil service underwent a complete reform, since it was also required to respond to the changed realities. The formation of the young Kyrgyz state was accompanied by a catastrophic decline in production, inflation, an increase in poverty and crime. However, the actions of the authorities minimized negative trends and provided a clear and transparent legislative basis for changes in the country. The political decisions allowed starting the fight against corruption, carrying out the necessary reforms, and providing Kyrgyzstan with the opportunity to become an example of a small open economy that has taken strategic measures to establish new market institutions. In 2017, for the first time in the modern history of the Central Asian states, a peaceful transfer of presidential power was carried out in the Kyrgyz Republic. The current constitution limits presidential powers to one six-year term.

Граф Миних о «пустоте» в государственном управлении России XVIII века

The article examines the views of Count B.Ch. Minich on the nature and mechanism of state government. The article examines the thoughts of this statesman about the goals and nature of governance, correlates his theoretical views with management practice, analyzes proposals to change the system of public administration and civil service. The author uses historical and textual analysis (semantic, terminological, and discursive) in combination with the method of historical and situational analysis. Particular attention is paid to the concept of “emptiness” in public administration, which is fundamental for the theoretical studies of Count Minich. As a result of the analysis, it is concluded that “emptiness” means the absence of a system for making government decisions and their implementation. According to Minich, the main consequence of this problem was the strengthening of the influence of the Empress’s favorites, and as for the country, there was nothing good in this at all. To remedy the situation, Minich suggested implementing “rational bureaucracy”, which was expressed in his proposals to institutionalize the governance system, introduce stable procedures, rely on laws, and not use personal relationships to conduct the country’s affairs. Minich adhered to functional, rational, and bureaucratic (procedural) principles of governing. He believed that the imperfection of the monarchical way of government (“emptiness” in governance) could be corrected through the above-mentioned transformations and relying on those persons who have such qualities as honesty, diligence, etc.