SupervisorCarla A. SantosInstitution awarding the Ph. D. DegreeUniversity of Illinois at Urbana-ChampaignDate of defence24th March 2008Goal and objectives of the dissertationAn important challenge for destination management organizations is designing effective methods to create awareness among travelers by means of promoting their travel destination to potential and/or return visitors. In response to this challenge, a growing stream of literature exists which examines travelers' decision-making processes, use of tourism information sources, and general search behavior; the identification of this process illuminates the influential role and overall effectiveness of various travel-related promotional information sources or narratives on travelers' knowledge of and visitation to destinations.However, an examination and understanding of how travelers process promotional travel-related narratives or information sources is lacking in current tourism literature. Moreover, when examined in the context of tourism, promotional narratives have been largely examined by literary and history scholars from a more critical standpoint where, in short, conclusions have often assumed that the narratives examined possess a certain level of persuasive power. Such research lacks a concrete examination and/or measurement of the actual persuasiveness held by the promotional travel narratives examined. In seeking to examine the oft-assumed persuasive power held by promotional travel narratives, this dissertation utilized an online survey format with an embedded experiment and included the adaptation of two established and validated scales: narrative transportation scale (Green and Brock, 2000) and skepticism toward advertising scale (Obermiller and Spangenberg, 1988).The utilization of these scales allowed for an examination of how message cue (travel article, travel brochure, no cue) influenced participants' processing of travel messages; how the format in which promotional travel messages was presented (story versus list) influenced the overall persuasiveness of the information received; how participants skepticism of travel articles and travel brochures compared; how participants skepticism toward travel articles and travel brochures influenced their processing of travel narratives; and, how participants' demographic characteristics influenced their narrative processing and their skepticism of travel articles and travel brochures.MethodologyParticipants were randomly assigned to one of the cells of the 3x2 (Message cue: travel article, advertisement, no cue x Presentation format: story or list) between-subjects factorial design. The dissertation incorporated six surveys; each identical except for message cue given (travel article, travel brochure, no cue) and presentation format (story versus list). The six versions were: 1) Travel article message cue (publicity) with story format; 2) Travel article message cue (advertising) with list format; 3) Travel brochure message cue (publicity) with story format; 4) Travel brochure message cue (advertising) with list format; 5) No message cue with story format; and 6) No message cue with list format. Depending upon the survey received, participants were instructed to read an excerpt taken from either a travel article, a travel brochure or to simply read the excerpt on the next page. Participants were then asked to read an excerpt presented in story format or an excerpt presented in a bulleted list format. The list format was created using the information presented in the narrative excerpt. All participants were asked to answer six questions relating to the Transportation scale, eight SKEP statements relating to travel articles, eight SKEP statements relating to travel brochures, and general demographic-related questions. The total usable data sample from the combined six survey groups consisted of 526 completed surveys.Narrative Transportation Scale: Green and Brock's (2000) Transportation scale was incorporated in order to examine the assumed persuasive power of travel narratives by measuring a narrative's ability to transport readers using both a story format and a list format. …
Read full abstract