Account Holders Research Articles

An Analytical Study on Account Holders' Perceptions and Satisfaction with reference to Banking Service Quality Post Merger of selected Public Sector Bank in India

An Analytical Study on Account Holders' Perceptions and Satisfaction with reference to Banking Service Quality Post Merger of selected Public Sector Bank in India

Fake Social Media Profile Detection

The proliferation of fake social media profiles has become a significant concern, posing risks such as, identity theft and any other malicious action as well as fraud, have become critically alarming. This project focuses on designing an integrated system that aggregates and presentsinformation considered important to any social media account: activity patterns, connection history, and content authenticity. The system will help in providing a detailed profile analysis of account holders, thus enabling the users to identify suspicious accounts and report such accounts for further action by the authorities. The given solution will complement the safety of the platform, ensure informed decision-making, and contribute to the mitigation of such risks by eliminating fake accounts and malicious activities from the digital space.

An Analytical Study on Account Holders' Perceptions and Satisfaction with reference to Banking Service Quality Post Merger of selected Public Sector Bank in India

Public Sector Banks in India have undergone significant mergers, which enable them to expand their activities, develop further, and strengthen their position as a key sector in the economy. Despite challenges such as rising non-performing assets, increasing frauds, political interference, and favouritism, mergers and acquisitions are graceful to benefit the newly formed banks, the economy, and the industry as a whole. This study examines the impact of recent bank mergers on customer awareness, perceptions, and satisfaction levels, focusing on four major public sector banks: Bank of Baroda, Canara Bank, Union Bank of India, and Indian Bank. Data were collected using structured questionnaires and personal interviews, incorporating 16 variables measured on a five-point Likert scale. The reliability of the data was confirmed with a Cronbach's Alpha value of 0.816, indicating high internal consistency. Analysis using One-Way ANOVA and descriptive statistics revealed significant variations in service quality perceptions across different age groups and bank affiliations, while awareness, digital banking, product/service efficiency, and trust/confidence showed consistent perceptions. The study highlights the positive reception of technological improvements post-merger and provides insights for banks to tailor their communication and service strategies to different customer demographics.

“Buy him some Tesla stocks for his baptism”: Gender differences among young savers

This paper investigates gender roles in children’s savings, specifically defined as differences pertaining to age, capital invested, financial activity and portfolio composition, using a sample of 58,000 children. We observe gender differences between young female and male account holders. The average age and activity level of boys are significantly higher whereas girls hold more capital in their accounts. We note that activity interacts with both gender, age and capital, and is decisive in explaining financial behaviour, especially that of boys. We conclude that girls have a lower share of saving in direct-owned stock already before the age of one and among teenagers, particularly ages 15–17 years. We discuss our findings applying structuration theory, differentiating between implicit and explicit parental impact prevailing among adolescents, and the definite caring regarding younger children. For policymakers and managers, awareness that gender differences regarding financial behaviour prevail is an important insight.

Asking for a friend: Reminders and incentives for crowdfunding college savings

Given the importance of college savings and the novel technologies that make gifting more accessible, new programs have been developed to increase college savings contributions among families and friends. Backer, an online college-savings platform that allows 529 account holders to “crowdfund” their child's education by inviting a team of contributors, is one of the first and largest organizations to facilitate such contributions among families and friends. We conducted a field experiment to examine the impact of a suite of interventions aimed at increasing both parent contributions through visual reminders and the contributions of family members and friends through account incentives. We find that visual reminders significantly increased the amount of contributors and the frequency of contributions. We find similar effects for a combination of visual reminders and relatively large recruitment incentives. This pattern of results indicates that it is likely the reminder component of the interventions, rather than the incentives themselves, that drove the improvements in study outcomes.

Use of Generative AI for Improving Health Literacy in Reproductive Health: Case Study.

Patients find technology tools to be more approachable for seeking sensitive health-related information, such as reproductive health information. The inventive conversational ability of artificial intelligence (AI) chatbots, such as ChatGPT (OpenAI Inc), offers a potential means for patients to effectively locate answers to their health-related questions digitally. A pilot study was conducted to compare the novel ChatGPT with the existing Google Search technology for their ability to offer accurate, effective, and current information regarding proceeding action after missing a dose of oral contraceptive pill. A sequence of 11 questions, mimicking a patient inquiring about the action to take after missing a dose of an oral contraceptive pill, were input into ChatGPT as a cascade, given the conversational ability of ChatGPT. The questions were input into 4 different ChatGPT accounts, with the account holders being of various demographics, to evaluate potential differences and biases in the responses given to different account holders. The leading question, "what should I do if I missed a day of my oral contraception birth control?" alone was then input into Google Search, given its nonconversational nature. The results from the ChatGPT questions and the Google Search results for the leading question were evaluated on their readability, accuracy, and effective delivery of information. The ChatGPT results were determined to be at an overall higher-grade reading level, with a longer reading duration, less accurate, less current, and with a less effective delivery of information. In contrast, the Google Search resulting answer box and snippets were at a lower-grade reading level, shorter reading duration, more current, able to reference the origin of the information (transparent), and provided the information in various formats in addition to text. ChatGPT has room for improvement in accuracy, transparency, recency, and reliability before it can equitably be implemented into health care information delivery and provide the potential benefits it poses. However, AI may be used as a tool for providers to educate their patients in preferred, creative, and efficient ways, such as using AI to generate accessible short educational videos from health care provider-vetted information. Larger studies representing a diverse group of users are needed.

Role of Business Correspondents (BCs) in Financial Services – Reaching in Unreached Rural Areas – A Case Study in Tamil Nadu

BCs are honest workers working in rural India, elevating the country from the viewpoint of financial services to world-level recognition in terms of financial inclusion by opening bank accounts and collecting deposits, as well as other financial services having networks with commercial banks. As per the Reserve Bank of India’s (RBI) FY22 annual report, the total number of business correspondents in villages has increased from more than 11.9 lakh in 2020 to 18.44 lakh in 2021, reflecting the penetration and scale that banks generate partnering with BCs. Ultimately, the rural people who opened a bank account under PMJDY got the benefit. With this background, the study has attempted to study the role played by the BCs in rural areas and to find the problems faced by the BCs, especially women, while rendering services. This present research is carried out based on a case study method and is descriptive in nature. The study was undertaken purposefully in two districts of Tamil Nadu, Dharmapuri and Dindigul. In Dharmapuri, the Indian Bank Morappur Branch and in Dindigul District, the Canara Bank Gandhigram Branch have been selected for the study. It was concluded that the average salary for the BCs here ranges between Rs. 3000 and Rs. 6000. It should be increased considerably; otherwise, the BCs will try to charge additional money from the account holder for their doorstep services. Adopting the BC model in the cooperative sector leads to faster financial inclusion.

A Digital Cohort Approach for Social Media Monitoring: A Cohort Study of People Who Vape E-Cigarettes.

The evidence hierarchy in public health emphasizes longitudinal studies, whereas social media monitoring relies on aggregate analyses. Authors propose integrating longitudinal analyses into social media monitoring by creating a digital cohort of individual account holders, as demonstrated by a case study analysis of people who vape. All English language X posts mentioning vape or vaping were collected from January 1, 2017 through December 31, 2020. The digital cohort was composed of people who self-reported vaping and posted at least 10 times about vaping during the study period to determine the (1) prevalence, (2) success rate, and (3) timing of cessation behaviors. There were 25,112 instances where an account shared at least 10 posts about vaping, with 619 (95% CI=616, 622) mean person-days and 43,810,531 cumulative person-days of observation. Among a random sample of accounts, 39% (95% CI=35, 43) belonged to persons who vaped. Among this digital cohort, 27% (95% CI=21, 33) reported making a quit attempt. For all first quit attempts, 26% (95% CI=19, 33) were successful on the basis of their subsequent vaping posts. Among those with a failed first cessation attempt, 13% (95% CI=6, 19) subsequently made an additional quit attempt, of whom 36% (95% CI=11, 61) were successful. On average, a quit attempt occurred 531 days (95% CI=474, 588) after their first vaping-related post. If their quit attempt failed, any second quit attempt occurred 361 days (95% CI=250, 474) after their first quit attempt. By aligning with standard epidemiologic surveillance practices, this approach can greatly enhance the usefulness of social media monitoring in informing public health decision making, such as yielding insights into the timing of cessation behaviors among people who vape.

Impact of Consumer and FinTech Characteristics on FinTech Resistance: A Study from User Perspective

The study's objectives are to identify the characteristics of customers and FinTech apps that resist using FinTech services in the era of technology. Consumer characteristics studied in this study were consumer-perceived digital self-efficacy and consumer-perceived digital knowledge. FinTech characteristics were perceived digital security concerns and perceived digital complexity. Moreover, the research aimed to determine if consumers' techno-stress moderates the relationship between consumer characteristics and their resistance to FinTech. The model was supported by innovation resistance theory. Convenience sampling was used to gather data from 384 bank account holders from Rawalpindi and Islamabad. Adapted questionnaires with five-point Likert scales for each variable were used. Results indicated that all consumer characteristics have a negative and significant relationship with FinTech resistance. However, among FinTech characteristics, only perceived digital complexity positively influenced FinTech resistance, and the impact of perceived digital complexity was not found on FinTech resistance. The moderating role of techno-stress among all consumer characteristics and FinTech resistance was supported. The Moderating role of techno-stress was supported between FinTech characteristics i.e. perceived digital security and FinTech resistance but not supported between perceived digital concern and FinTech resistance. The findings suggest that educational initiatives, such as workshops, seminars, and online resources, can empower users with knowledge about FinTech solutions, thereby reducing perceived risk and resistance. Regular app reviews will help the organization adapt to evolving challenges and best practices in FinTech adoption.

Islamic Social Reporting; Investment Account Holder; Non-Performing Financing; Islamic Corporate Governance; and Maqashid Shariah Index

Islamic Social Reporting; Investment Account Holder; Non-Performing Financing; Islamic Corporate Governance; and Maqashid Shariah Index

Virtual lab coats: The effects of verified source information on social media post credibility.

Social media platform's lack of control over its content made way to the fundamental problem of misinformation. As users struggle with determining the truth, social media platforms should strive to empower users to make more accurate credibility judgements. A good starting point is a more accurate perception of the credibility of the message's source. Two pre-registered online experiments (N = 525;N = 590) were conducted to investigate how verified source information affects perceptions of Tweets (study 1) and generic social media posts (study 2). In both studies, participants reviewed posts by an unknown author and rated source and message credibility, as well as likelihood of sharing. Posts varied by the information provided about the account holder: (1) none, (2) the popular method of verified source identity, or (3) verified credential of the account holder (e.g., employer, role), a novel approach. The credential was either relevant to the content of the post or not. Study 1 presented the credential as a badge, whereas study 2 included the credential as both a badge and a signature. During an initial intuitive response, the effects of these cues were generally unpredictable. Yet, after explanation how to interpret the different source cues, two prevalent reasoning errors surfaced. First, participants conflated source authenticity and message credibility. Second, messages from sources with a verified credential were perceived as more credible, regardless of whether this credential was context relevant (i.e., virtual lab coat effect). These reasoning errors are particularly concerning in the context of misinformation. In sum, credential verification as tested in this paper seems ineffective in empowering users to make more accurate credibility judgements. Yet, future research could investigate alternative implementations of this promising technology.

The Impact of Financial Risks on the Profitability of Absolute Investment Account Holders in Jordanian Islamic Banks: The Moderating Role of Market Share

This study aimed to test the impact of financial risks on the profitability of absolute investment account holders in Jordanian Islamic banks and the moderating role of market share. The study used a descriptive and analytical approach, relying on data from the Jordanian Central Bank statistics and annual reports of a sample comprising (3) banks for the period between (2012-2021 AD). Financial risks were measured through credit risks, liquidity risks, and capital risks, while market share was treated as a moderating variable. The profitability of absolute investment account holders was measured through deposit returns. The study found variability among Jordanian Islamic banks in the profitability of absolute investment account holders. The results showed no significant impact of financial risks (liquidity risks and credit risks) on the profitability of absolute investment account holders. The impact was confined to capital risks. The study recommended Islamic banks to increase regulatory capital and enhance market share, both in terms of funding sources (deposits) and providing a financing mix suitable for various investment sectors.

Assessing Financial Inclusion Impact on Economic Empowerment in Pondicherry: A Study on Banking Scheme Beneficiaries

The Indian banking industry today is quite robust and strong to be able to take on the challenges of achieving greater financial inclusion. Access to affordable financial services, such as credit and insurance enlarges livelihood opportunities and empowers the poor to take care of their lives. These empowerment aids will create social and political stability. Customers who are account holders in Indian bank under financial inclusion scheme in Pondicherry formed the population of the study. The bank stated that thousands of customers were covered under this scheme. Since the study focus only on individual account holders, of financial inclusion. List of individual account holders was obtained from the bank case firm. Majority (60 per cent) of the respondents’ income was in the range of around Rs. 3,000 – 5, 000 per month. 64 per cent of sample respondents were living in the concrete roofed houses. About 37 per cent of respondents were visiting the bank once in a month followed 33 per cent visits as and when it requires. The economic empowerment index revealed that there was no significant improvement in the savings pattern, increase in income and housing condition and it was found that there was slow and insignificant level of economic empowerment taking place among the socially disadvantageous people even after the financial inclusion under NPPFI scheme implemented by banks. It could be concluded that the scheme had not brought any significant change in the life style and economic status of the people who are supposed to be its beneficiaries.

A Study of Satisfaction Level of Current Account Holders of Akola Urban Co-Operative Bank

Cooperative banks are witnessing steady growth and development, playing a crucial role in promoting financial inclusion, a cornerstone of economic and national advancement. These banks are particularly instrumental in supporting micro and small enterprises in their business endeavors. Renowned for their customer-centric services, cooperative banks contribute significantly to the financial landscape. This research paper focuses on The Akola Urban Co-operative Bank Ltd., analyzing the overall satisfaction levels of its current account holders. Utilizing various statistical tools, the study delves into understanding customer satisfaction across different banking facilities such as overdrafts, RTGS/NEFT, demand drafts, and more. Furthermore, the paper emphasizes the importance of raising awareness about the services offered by cooperative banks. Customer feedback and recommendations are explored, highlighting areas for potential improvement, notably the enhancement of the bank's mobile banking services.

Tindak Pidana Pembobolan Rekening Via Online Berkedok Link (Suatu Kajian terhadap Perundang-Undangan Informasi dan Transaksi Elektronik)

Along with the development of technology, the use of which is increasingly massive in society, especially the use of online systems in financial traffic through electronic transactions, has given rise to evil intentions from people who have expertise in the field of information and electronics. One of them is hacking online accounts by hackers using fraudulent mode under the guise of a link sent via short message to the target and if the link is accepted and opened by the target, the hacker will easily carry out the action of draining the account. Viewed from a normative aspect, the Republic of Indonesia has actually provided protection to the public by passing various laws, for example in the scope of information and electronic transactions through Law Number 19 of 2016, an amendment to Law Number 11 of 2008 concerning information and electronic transactions. which threatens anyone who has committed a criminal act of breaking into another person's account via an electronic system with imprisonment, but this threat is not enough to provide a deterrent to the perpetrators, even though on the other hand the victims of this crime experience quite large losses and cause anxiety in society which is quite high in the security of their accounts. So this is quite interesting to research, especially from the normative aspect of the legislation. This research uses a normative type of research with a legal approach, with this research it is hoped that it can provide a clear picture of the criminal sanctions threatened by perpetrators of online account hacking under the guise of links, and it is also hoped that it will further provide an understanding of the importance of legal protection. against the account holders of the actions of the perpetrators of this crime.

Faktor yang mempengaruhi kinerja pembiayaan bagi hasil Bank Syariah di Indonesia

The purpose of this study is to analyze the effect of Good Corporate Governance on the Performance of Sharia Bank Profit Sharing in Indonesia, to analyze the effect of Investment Account Holders on the Performance of Sharia Bank Profit Sharing in Indonesia, to analyze the effect of Bank Capital on the Performance of Sharia Bank Profit Sharing in Indonesia and to analyze the influence of Bank Assets on the Performance of Sharia Bank Profit Sharing in Indonesia. The population in this study is the Sharia Commercial Bank and Sharia BPR companies that have been registered with Bank Indonesia until the end of 2014 until 2017. The sampling technique uses purposive sampling technique. The analytical tool used in this study is using multiple linear regression. Based on the results of the hypothesis test shows that Good Corporate Governance has a significant influence on the Performance of Profit Sharing; Investment Account Holders has a significant influence on the Performance of Revenue Sharing; There is no influence of Bank Capital on the Performance of Financing for Profit Sharing and Bank Assets that have a significant influence on the Performance of Profit Sharing.

Willingness to pay for insurance against mobile money fraud: evidence from Ghana

PurposeThe rapid growth of the mobile money industry has been matched by a rise in mobile money fraud. The technology required to apprehend perpetrators of such fraud is nonexistent in most developing countries. Hence, the need for individuals to be willing to pay for insurance against such frauds is crucial. This paper aims to examine individuals’ willingness to pay for insurance against mobile money fraud in Ghana.Design/methodology/approachThe paper uses nationally representative data collected from 4,266 adults (persons 18 years and above) in Ghana. Individuals’ willingness to pay premiums for protection against mobile money fraud was elicited by a single-bound dichotomous choice and open-ended contingent valuation designs.FindingsOn average, 24.34% of Ghanaians are willing to pay premiums for insurance against mobile money frauds, with more men (26.37%) being willing than women (22.56%). Similarly, the average monthly premium that men are willing to pay for protection against mobile money fraud is GH¢32.16 (US$8.16), while that of women is GH¢22.5 (US$5.62). Furthermore, the results show that years of schooling, income, previous fraud experience, and using the accounts for saving are all positively associated with willingness to pay. However, using other networks apart from MTN has a negative association with willingness to pay.Originality/valueTo the best of our knowledge, this is the first study that examines willingness to pay for insurance against mobile money fraud. Thus, this is the first that estimate quantitatively how much mobile account holders will pay as premiums for insurance against mobile money fraud.

Developing systems to encourage FAIR and secure research data

Welcome to first issue of IASSIST Quarterly for 2024; this is Volume 48 of the journal (IQ 48(1) 2024). The three papers in this issue represent different aspects of researchers’ use of data archives. Experts from three major data archives (ICPSR, IPUMS, and GESIS) share their experiences developing systems to make research resources in their archives more findable, accessible, and usable. Lafia, Million, and Hemphill in their article “Exploratory and directed search strategies at a social science data archive” investigate search strategies of users of a large social science data archive. In an effort to understand how users search for curated research data, the authors analyze data queries issued through the Inter-University Consortium for Political and Social Research (ICPSR) website’s search box. The study is meant to inform archives and repositories of their users’ experience and help develop systems that encourage dataset findability, accessibility and reuse. The authors identify two types of data searches, exploratory and directed searches. They find that while users that issued exploratory queries were able to navigate the ICPSR website successfully and refine their searches, they may benefit from more explicit support for query reformation. The authors suggest ways development of tools and training could improve users’ experience. In the article “Stewarding our resources: Building a sustainable IPUMS archival document access system” Daina Magnuson describes IPUMS experience building a web interface to support exploration and dissemination of archival materials associated with IPUMS International (IPUMS-I). Ancillary materials, including thousands of unique pieces of census and survey documentation were obtained by IPUMS-I during data acquisition efforts. This rich source material was curated and preserved by archival staff. Magnuson describes in details the development of a system that would make these resources findable, searchable and downloadable to internal users as well as IPUMS researchers. Strategies describe may inform other data archives considering developing similar tools. Deborah Wiltshire in her article “Developing canonical ‘Safe Researcher’ training materials for Trusted Research Environment” describes the development of training materials for researchers applying to access restricted data through Trusted Research Environment (TRE). The increased use of a virtual desktop environment, as opposed to physical safe rooms, offers researchers easier and more flexible access to restricted data; however, it offers fewer physical safeguards. Attending a mandatory ‘Safe Researcher’ training is one of the principles of the Five Safe Framework[i] developed by the UK’s Office for National Statistics to bridge this gap and assure the safe use of sensitive data. The process described in the article could be easily adapted by other TREs according to their needs and settings (e.g., in-person vs. online training). In the spirit of making information findable, accessible and reusable, we’re happy to share that the Open Journal System platform from the University of Alberta has enabled author linking to ORCID. This means that IQ authors are now able to connect their ORCID iDs to their IQ publications, so that their ORCID profiles will automatically update with those citations as their articles are published. For existing IQ account holders, log into your account at the upper right of the IQ page, and go to Profile > Public. Then click “Create or Connect your ORCID iD” (just below the Homepage URL field). For details, see this video walkthrough of profile authentication. New IQ users will automatically be prompted to link (or create) their ORCID iDs during IQ account creation. Authors are also encouraged to note their ORCID iD link with their affiliation and contact information in an endnote when submitting a manuscript for publication. We hope to see many of you at the 49th Annual IASSIST Conference in Halifax, Nova Scotia, Canada, May 28-31, 2024! Ofira Schwartz and Michele Hayslett, March 2024

Cancellation of an escrow account contract and liquidation of the bank as grounds for its termination under Ukrainian law

The article deals with the peculiarities of legal regulation of cancellation of an escrow account contract as one of the grounds for its termination under Ukrainian legislation. The author proves that unilateral withdrawal from an agreement is inadmissible, since it contradicts its nature and purpose. It is argued that the provision of an escrow account contract on the possibility of unilateral cancellation may be declared invalid by a court. The author examines the procedure for the parties to ensure the cancellation of an escrow account contract. If the parties agree on its cancellation, the account holder submits an application to the bank, and the beneficiary also provides his/her written consent to this. It is established that the agreement is cancelled from the moment the bank receives the last of the following documents: the account holder's application and the beneficiary's written consent to terminate the agreement, and if the account holder's application and the beneficiary's written consent are contained in one document, from the moment the bank receives such document. The next steps in the cancellation procedure are the transfer of funds from the escrow account to the account of the holder and/ or beneficiary (depending on the instructions in the application and written consent) and the closure of the account by the bank. The author argues that if the beneficiary does not consent to the cancellation of the contract, the account holder may initiate such cancellation in court. The contract may be terminated by a court decision in case of a material breach of the agreement by the other party, as well as due to a material change in the circumstances which guided the parties when entering into the agreement. The author examines certain aspects of termination of an escrow account contract based on liquidation of the bank in which it is opened, as well as termination of a securities escrow account contract in case of termination of activities of a depository institution. The author concludes that in case of liquidation of the bank in which the escrow account is opened, payments to depositors should be made on the basis of the Law of Ukraine «On the Deposit Guarantee System for Individuals».

Enhancing ATM Security: A Smart Approach

Typically, in ATM transactions, unauthorized individuals can easily withdraw cash merely by obtaining someone's PIN. To bolster the security of transactions and ensure they occur under the account holder's knowledge and consent, we've implemented RF readers for authentication. Our system is equipped with a centralized database containing the RFID of each individual, accompanied by their photograph for verification purposes. When a person presents their RF tag to the RF reader, it activates a camera, capturing the cardholder's image. Subsequently, the system conducts a comparison with the database to verify the ID and match it with the individual's facial features. If the facial recognition fails to align with the original card account holder, the system promptly dispatches an image along with an OTP via email to the account holder, signalling an attempted unauthorized use of their ATM. Access to cash withdrawal is granted only upon successful entry of the OTP, thereby thwarting potential fraud. Conversely, if the account holder initiates a transaction, the system recognizes their face from its database and authorizes direct access to withdraw cash from the ATM without necessitating further verification steps. This comprehensive security protocol significantly mitigates the risk of fraudulent ATM transactions, providing account holders with heightened assurance regarding the safeguarding of their funds and personal information.