Account Holders Research Articles

The Impact of the Collapsed Banks on Customers in Ghana

In an effort to overhaul and stabilise the banking sector, the Bank of Ghana revoked the licences of nine Ghanaian banks and one was downgraded to savings and loans institution which later folded up summing up to ten banks. This paper investigated the effects of the collapse banks on customers. Using a quantitative approach, the study revealed that the collapse of the banks had major impacts on customers including loss of capital, disincentive to do further savings, inability to pay creditors and a general decline in the capacity to handle needs including educational plans. In addition, the study established that the most affected customer category was current account holders. Among others, the study recommends that the Bank of Ghana should be cautious in handing distressed banks, and also encourage self-regulation among banks mainly through the Bankers’ association. It is also recommended that over ambitious branch network expansions should be scrutinized regularly by the Central Bank. As part of the governance framework, universal banks should also put in place mechanisms to monitor and sanction both internal and external auditors when their works fall below expectations.

Corporate Social Responsibility (CSR) in India, Accounting and Practices

Accountants have a pivotal function to play withinside the debate over Commercial Social Responsibility (CSR). While it has historically been the duty of profitable accountants for the discharge of accountants, for decades now, counting experts were at the commanding edge of social and environmental account studies and wondering and, lesser lately, croakers, expert institutions and others have taken a hobbyhorse withinside the subject. This tragedy shows that the hobby of CSR writers is far broader than the actual issue for public finances. Some authors have the concept of searching on the oils of pens that are beneficial in dealing with blessings around the world. The sphere focuses on reviewing revised strategies that educate social and environmental issues. It also presents the overall range of exploration carried out on the overall range of analogous reviews and narrators' views on CSR and general stability. Finally, it describes the involvement of the account holder in accepting and performing the function of the social and environmental organization.

Islamic banking and customer satisfaction in Pakistan: evidence from internal and external customers

PurposeThis study aims to find the determinants of internal and external customer satisfaction of Islamic banks of Pakistan through service quality indicators that are assurance, reliance, empathy, tangibility, responsiveness. Compliance has also been added as a determinant of customer satisfaction. In this study, customers are divided into two groups, internal customers are those who are an employee in the Islamic bank and also an account holder. While external customers are account holders only in Islamic banks of Pakistan.Design/methodology/approachIn this study, a quantitative research approach is used for analyzing the behavior of internal and external customers of Islamic banks in Pakistan. The instrument which is used to analyze the study’s data, is a structured five-point Likert-scale questionnaire. The structural model was analyzed with the help of the partial least squares structural equation modeling approach.FindingsThis study concluded that internal customers of Islamic banking are well aware and have full information and their level of satisfaction is positive toward the bank’s services. While external customers feel satisfied while using the Islamic banking services in Pakistan. Service quality indicators are positively and significantly related to customer satisfaction in the external customer model. On the other hand, some of the indicators are not showing a significant impact on the internal customer multi-group analysis shows a difference of coefficients are insignificant between internal and external customers.Practical implicationsThis study helps policymakers, to understand the behavior of internal and external customers of Islamic banking in Pakistan for creating favorable policies for an interest-free banking service.Originality/valueThis research study provides an analysis of the customer satisfaction of Islamic banks in Pakistan by dividing Islamic bank customers into two groups (internal and external customers). The purpose for dividing Islamic bank customers into two groups is that this study wants to highlight that external customer’s perception is the same as internal customers or not? Before this study, it is difficult to find single research on this topic, whereas only one study is find-out on the factors that affect internet banking adoption among internal and external customers.

계좌양도시 계좌명의인의 예금인출행위와 횡령죄 성립 여부 - 대법원 2018. 7. 19. 선고 2017도17494 전원합의체 판결 -

The target judgment held that if the account holder withdraws a deposit from the account used for the voice phishing offense, the crime of embezzlement is established if there was no intention to commit the voice phishing offense. The Supreme Court made a theory that the embezzlement crime against the remitter was established by citing the precedent of the mistaken remittance, and it has been criticized a lot. However, this case should have been examined first to see if it constituted a crime of fraud. This is because the account holder had a fraudulent intention to withdraw cash in violation of the account transfer contract from the time of the account transfer contract. However, since the target judgment has been sentenced, in general cases where the account holder is not willing to cheat when signing an account transfer contract, the target judgment is stated as a reference precedent, so it is necessary to discuss whether such a crime of embezzlement can be established. The target judgment can be criticized in the following respects. First of all, it is not correct in that it was trying to regulate what should be regulated as fraudulent as embezzlement. Even if the prosecutor charged with embezzlement, the court should have requested a change of the indictment for fraud, and if the prosecutor had not complied with this request, he should have been acquitted of the crime of embezzlement. Secondly, the crime of embezzlement is denied by applying the "need to protect the consignment relationship" standard in determining the constituent requirements of embezzlement against the account transferee, but this standard should be replaced by "need to protect ownership". Lastly, it is not correct in that it deals with the same purpose as the "error remittance case" and the "case of withdrawal of money from voice phishing-related account providers." This is because the review of embezzlement in the case of account holder's money withdrawal related to voice phishing must be reviewed in terms of the three-party embezzlement structure. Looking at the structure of the three-party embezzlement, if the account holder does not acknowledge the intention of the voice phishing fraud, it is considered that the crime of embezzlement with the account transferee as the consignor and the remitter as the victim can be recognized.

Personal Identity Identification and Authentication Statistics Based on Countermeasures against Spoofing

To make the online banking system secure, a three-step authentication method using the face, iris, and fingerprint is used. To improve security, spoofing detection has also been included. A spoofing attack happens when someone attempts to impersonate someone else and gets unauthorized access. The face and iris are captured by the camera, while the fingerprint is captured by the fingerprint module. Gray Level Co-occurrence Matrix is used to extract a picture of a person's face, iris, and fingerprint (GLCM). A reference module is constructed using the extracted picture so that the input may be compared to it, and if the input matches the module, a one-time password (OTP) is delivered to the user's mobile phone. Only the online transaction may take place if the OTP is entered correctly. Otherwise, the account holder will get an alert message. This method allows for a very secure online transaction.

Determination of Performance in Sharia Banks Based on Islamic Corporate Governance and Investment Account Holders

Purpose: This study aims to analyze the effect of ICG (Islamic Corporate Governance) and IAH (Investment Account Holders) on the performance of Sharia banks in Indonesia as proxied by Mudharabah financing, Musyarakah financing, ROA (Return on Assets), and ROE (Return on Equity). 110 data used in this study are in the form of financial statements of Sharia banks in Indonesia for the period of 2010 – 2019
 Design/methodology/approach: This study uses quantitative method and multiple regression analysis with SPSS Version 23
 Findings: The results of this study show that ICG and IAH have an effect on Mudharabah financing, Musyarakah financing, ROA, and ROE
 Research limitations/implications: This study is expected to serve as a guideline for banking management in making policies on company performance, as measured by Mudharabah financing, Musyarakah financing, ROA and ROE, and corporate governance, as measured by ICG, so that Islamic banking companies have their own guidelines in determining policies related to banking operations that are adjusted to the decisions of the Financial Services Authority of the Republic of Indonesia (OJK).
 Practical implications: State your implication here.
 Originality/value: originality
 Paper type: Research paper

Does bank governance affect risk and efficiency? Evidence from Islamic banks in GCC countries

PurposeThe motivation of the study is to shed further light on the question of whether the governance structure of Islamic banks (IBs) has an impact on the efficiency and risk of Islamic banks operating in the Gulf Cooperation Council (GCC) after the global financial crisis and during the period 2010–2018. This study aims to examine the extent of governance structure on the efficiency and risk of IBs as the effect of the financial crisis has been less on IBs. In addition, the authors are interested in the GCC region as it represents the hub of Islamic finance.Design/methodology/approachIn this study, the authors examine how the banking governance structure affects the risk-taking and performance of IBs in the GCC countries between 2010 and 2018. The authors construct a banking governance index (CGI) composed of sub-indices for the board structure, risk management, transparency and disclosure, audit committee, Sharia supervisory board and investment account holders. Unlike the majority of previous studies, bank performance is measured with technical efficiency scores using a data envelopment analysis and the authors use a comprehensive CGI.FindingsThe results show that IBs in GCC countries adhere to 54% of the attributes covered in the CGI. The authors also note a lack of disclosure regarding the investment account holders and the audit committee. As well, the results indicate that bank governance is positively associated with risk-taking and bank efficiency. Banking risk is influenced by the Sharia board and risk management while bank efficiency is affected by the characteristics of the board structure and investment account holders.Originality/valueTo the best of the authors’ knowledge, this is the first study that has developed a comprehensive governance index for IBs in GCC countries that includes a wide range of governance dimensions. The study contributes to the literature on governance in the banking sector by simultaneously examining its impact on the risk-taking and efficiency of IBs and recognizes the dynamic relation between these three variables for IB.

Toward a Public Administration Theory of Felt Accountability

AbstractThe literature on public accountability is extensive but overwhelmingly focuses on accountability of organizations. Yet, accountability mechanisms can function properly only when individuals believe that they will be held accountable in the future. This article bridges that gap by translating and extending the psychological concept of “felt accountability” to the public administration scholarship. The particular context of accountability in public organizations requires us to integrate knowledge about (1) the diverse professional roles of public sector employees, (2) the saliency and authority of various and multiple account holders, and (3) the substance of the accountability demands. The current article integrates this contextual knowledge with an individual perspective on accountability. This effort represents an important contribution to public accountability literature, as it allows scholars to properly understand the consequences of psychological insights about accountability for the public sector, and to adequately translate psychological insights and recommendations to a public accountability context.

Identification and Validation of Factors of Financial Inclusion through EFA: With Special Reference to Disabled Account Holders in Lucknow

Identification and Validation of Factors of Financial Inclusion through EFA: With Special Reference to Disabled Account Holders in Lucknow

Study on the Satisfaction Level of the Account Holders under Pradhan Mantri Jan Dhan Yojana Scheme

Study on the Satisfaction Level of the Account Holders under Pradhan Mantri Jan Dhan Yojana Scheme

A Perceptron Based Neural Network Data Analytics Architecture for the Detection of Fraud in Credit Card Transactions in Financial Legacy Systems

Credit card fraud, a significant and growing problem in commerce that costs the global economy billions of dollars each year, has kept up with technological advancements as criminals devise new and innovative methods to defraud account holders, merchants, and financial institutions. While traditional fraudulent methods involved card cloning, skimming, and counterfeiting during transactional processes, the rapid adoption and evolution of Internet technologies aimed at facilitating trade has given rise to new digitally initiated illegitimate transactions, with online credit card fraud beginning to outpace physical world transactions. According to the literature, the financial industry has used statistical methods and Artificial Intelligence (AI) to keep up with fraudulent card patterns, but there appears to be little effort to provide neural network architectures with proven results that can be adapted to financial legacy systems. The paper examines the feasibility and practicality of implementing a proof-of-concept Perceptron-based Artificial Neural Network (ANN) architecture that can be directly plugged into a legacy paradigm financial system platform that has been trained on specific fraudulent patterns. When using a credit checking subscription service, such a system could act as a backup.

A Descriptive study to assess the knowledge of Pradhanmantri Jandhan Yojana Among young adult people Bhandu Village of Mehsana District

“The Prime minister’s scheme Pradhan Mantri Jandhan Yojana (PMDJY)’ was launched on 28th August 2014 which envisages universal access to banking with a basic banking account with no minimum balance, financial literacy, access to credit insurance and pension. The account holders are benefited with an interest on their deposits, Accidental Insurance Coverage of Rest: 1,00,000/-, Life Insurance Coverage of Rest: 30,000/-, Easy transfer of Money across India, Govt. Schemes Direct Benefit Transfer, Access to Pension and Insurance products and Overdraft facility of up to Rs: 5,000/-. The scheme recorded with opening of15.30 crores accounts as on 29th April 2015, out of which 9.17 crore accounts in rural and 6.13 crores accounts in urban areas. The achievement of this scheme has also taken place in the Guinness Book of World Records for opening most number of bank accounts opened in one week as result of financial inclusion campaign dated August 23 – 29, 2014. The scheme has surpassed original target of opening bank accounts for 7.5 crore excluded households in the country by 26th January 2015 with banks already opening 11.50 crore accounts by 17th January 2015. Objective: To study the need for financial inclusion in India To discuss the salient features and basic pillars of PMJDY. To assess the progress made under the PMJDY. To make some suggestions for smooth functioning of this scheme. Hypothesis: H1: There is no significant association between the Age of the respondents and their First point of contact for getting advices/suggestions on finance H2: There is no significant difference between the Gender of the respondents and their Awareness about the benefits of - Pradhan Mantri Jan – Dhan Yojana (PMJDY)‖ scheme. H3: There is no significant relationship among variables of the benefits of Pradhan Mantri Jan - Dhan Yojana (PMJDY)scheme. Design: Survey-research approach using Descriptive pre-test design with one group. Participation: 50 Adult public were selected using Random sampling technique in Mehsana District. Tool: Self Structured Questionnaire was used to assess the level of knowledge of Adult public regarding PMDJY. Results: Distribution of mean, SD and mean percentage of awareness and knowledge regarding pradhan mantri jandhan yojana score of young adult people shows that the mean score (13.4±2.951) which is 67.00% of total score. Conclusion: The findings of the study revealed that teaching helps in improving knowledge regarding PMDJY among Adult people.

Can Gambling Increase Savings? Empirical Evidence on Prize-Linked Savings Accounts

This paper studies the adoption and impact of prize-linked savings (PLS) accounts, which offer lottery-like payouts to individual account holders in lieu of interest. Using microlevel data from a bank in South Africa, we show that PLS is attractive to a broad group of individuals, with financially constrained individuals and those with no other deposit accounts particularly likely to participate. Individuals who choose to use PLS increase their total savings on average by 1% of annual income. Exploiting the random assignment of prizes, we present causal evidence that PLS substitutes for lottery gambling but is a complement to standard savings. This paper was accepted by Tyler Shumway, finance.

Content Based E Mail Classification

Electronic Mail (E-mail) has established a significant place in information user’s life. Mails are used as a major and important mode of information sharing because emails are faster and effective way of communication. Email plays its important role of communication in both personal and professional aspects of one’s life. The rapid increase in the number of account holders from last few decades and the increase in the volume of mails have generated various serious issues too. The content base mail classification can be classified into four ways namely Private, Public, Newsletter, and Anonymous. Every user has the right to choose their keyword (a semi-private password). Those contacts who know the user’s keyword will be classified as private contacts and those users who are unknown them classified anonymous contacts. A contact can be classified as public or private, upon verification of an anonymous contact. Any newsletter or group mails are classified into newsletter contacts. It is highly likely that the rests are junk mail or spam. In this project, a spam detector to identify an email as either spam or ham is built using n-gram analysis. The system involves the classification of mails based on user’s contacts. This way any mail from a contact whom the user knows very well is being displayed.

Pełnomocnictwo związane ze stosunkiem rachunku bankowego w praktyce bankowej

This article contains the first in Poland, a broad analysis of the so-called “bank power of attorney”, which is granted by the bank account holder to another person (and sometimes to the bank-contractor as well) in order to dispose of the funds on the holder’s bank account (Article 725 of the Civil Code). This kind of the power of attorney, granted relatively often, raises many legal concerns. The general rules of the power of attorney have been regulated in Articles 95–109 of the Civil Code while Article 384 of the Civil Code deals with this institution in the sphere of standard contractual terms. The Author analyzes the legal structure of the power of attorney in a bank practice, ways of granting authorization, choice of the attorney, scope of the power of attorney as well as forms thereof. He also describes extensively the power of attorney granted by the bank account holder for security purposes. This kind of attorney, as a special form a form of personal security, is irrevocable and it can be granted to the creditor of the account holder. There may appear many different forms of abuse of such a power of attorney. The first judgments in this matter confirm this practice.

Trajectories through temporal networks

What do football passes and financial transactions have in common? Both are networked walk processes that we can observe, where records take the form of timestamped events that move something tangible from one node to another. Here we propose an approach to analyze this type of data that extracts the actual trajectories taken by the tangible items involved. The main advantage of analyzing the resulting trajectories compared to using, e.g., existing temporal network analysis techniques, is that sequential, temporal, and domain-specific aspects of the process are respected and retained. As a result, the approach lets us produce contextually-relevant insights. Demonstrating the usefulness of this technique, we consider passing play within association football matches (an unweighted process) and e-money transacted within a mobile money system (a weighted process). Proponents and providers of mobile money care to know how these systems are used—using trajectory extraction we find that 73% of e-money was used for stand-alone tasks and only 21.7% of account holders built up substantial savings at some point during a 6-month period. Coaches of football teams and sports analysts are interested in strategies of play that are advantageous. Trajectory extraction allows us to replicate classic results from sports science on data from the 2018 FIFA World Cup. Moreover, we are able to distinguish teams that consistently exhibited complex, multi-player dynamics of play during the 2017–2018 club season using ball passing trajectories, coincidentally identifying the winners of the five most competitive first-tier domestic leagues in Europe.

Pareto distributions in online casino gambling: Sensitivity to timeframe and associations with self exclusion

The Pareto effect (also known as the 80/20 rule) describes a skewed distribution of engagement that is observed for many products. In this study, we investigated Pareto estimates for online casino gambling, and tested their association with voluntary self-exclusion (VSE) as a marker of gambling harm, and examined their sensitivity to varying time windows. We used one year of betting data from the eCasino section of a provincially-run gambling website in British Columbia, Canada. The data contained 30,920 account holders who placed at least one bet on the platform from October 2014 to September 2015. The top 20% most engaged gamblers accounted for 92% (based on total number of bets) and 90% (based on net losses) of eCasino gambling activity over the year. The top 20% of online gamblers displayed higher levels of VSE enrolment than the remaining 80% (total bets: 13% vs 7%; net losses: 16% vs 6%, respectively). Pareto estimates increased with longer time windows, from one month to one year (total bets: 80% to 92%; net losses: 81% to 90%, respectively). This accumulation was driven by the relative loyalty of the most engaged gamblers, coupled with the influx of new and more transient gamblers on a month-to-month basis. These data strengthen links between concentrations of engagement with online products and measures of harm, but also highlight the dynamic nature of these estimates. One year estimates are preferable for estimating the degree of concentration.

Getting Your Facebook Affairs in Order

Legacy Contact is a Facebook feature that allows account holders to choose someone to manage their profile after they have died. This study evaluates the Legacy Contact setup process, and asks how users form and communicate expectations about what an active post-mortem manager's responsibilities would be. We conducted 30 semi-structured interviews with adult Facebook account holders in the US who either configured their own settings or were chosen for future delegation by someone else. We found that account holders chose the Facebook Friend they felt closest to, and that selection was often reciprocated. Both account holders and legacy contacts felt confident that they had communicated (or could communicate) well about the legacy contact's responsibilities, but their expectations did not align with the actual functionality of the Legacy Contact system. We argue that the misalignment of user expectations and system functionality indicates a failed setup process. Our findings suggest that post-mortem management systems require a setup process that is fundamentally different from the quick-clickthrough standards of everyday interaction design. The ramifications of a post-mortem manager's expectations not being met during a time of grief, points to the urgent need for a setup process that prompts thoughtfulness and deliberation, and forms accurate expectations for account holders and future post-mortem managers alike.

Digital Feudalism: Sharecropping, Ground Rent, and Tribute

With the privatization of the internet in 1995, capital managed to contain the digital common, to classify it as private property, and to generalize and extend the digital common of the private internet to the world community as universal private property. Since that time, individual capitals with a share in the ownership of the digital common as universal private property have taken on the mantle of digital landowners. Pursuant to their becoming digital landowners, capitals like Facebook and internet service providers have drawn account holders onto the universal private property of today’s global internet, casting them in the role of digital peasant tenant-cultivators. This tenantry has promoted conditions ripe for the establishment of a feudal mode of agrarian exploitation that expresses itself through the establishment of digital sharecropping, the taking of digital ground rent, and the extraction of tribute.

Benefits of e-CRM Services among Private Banking Customers - A Study with Special Reference to Pollachi Taluk

Banking Industry has witnessed a lot of changes in all the of Liberalization. The advent of foreign banks into the country and the licensing of the private sector have created stiff competition within the business. E-CRM’s role is more important for the healthy growth of the banking business and combats the competition from rivals. The objectives of the study are: to identify the benefits enjoyed by the customers while using e-CRM services. The data study is based on the primary data collected by way of a distributed, well-framed questionnaire. There are 120 questionnaires issued among the customers. Convenience sampling methods have been adopted in this study. Some of the findings of the studies are: Most of the consumers are belonging to the age group between 22-30years. Most of the consumers (66.67%) are female. The majority of the consumers (45.00%) are postgraduates. Most of the Consumers (49.16%) are married. The majority of the respondents (51.67%) are residing in the rural area. Some of the suggestions of the study are as follows: To improve user friendly, to secure customer personal information, and Awareness camp must be conducted to educate account holders about e-CRM service, To reduce the service charges and transaction charges. It is concluded that Customer satisfaction was found to be key advantages prove by the bankers while using e-CRM and the main benefit of this e-banking is convenience to the customers. Now a day’s consumers mostly prefer to use online banking services because the consumers do not have time to go to the bank and withdraw money, for the consumers need more time.