Abstract
Cooperative banks are witnessing steady growth and development, playing a crucial role in promoting financial inclusion, a cornerstone of economic and national advancement. These banks are particularly instrumental in supporting micro and small enterprises in their business endeavors. Renowned for their customer-centric services, cooperative banks contribute significantly to the financial landscape. This research paper focuses on The Akola Urban Co-operative Bank Ltd., analyzing the overall satisfaction levels of its current account holders. Utilizing various statistical tools, the study delves into understanding customer satisfaction across different banking facilities such as overdrafts, RTGS/NEFT, demand drafts, and more. Furthermore, the paper emphasizes the importance of raising awareness about the services offered by cooperative banks. Customer feedback and recommendations are explored, highlighting areas for potential improvement, notably the enhancement of the bank's mobile banking services.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
