Acceptance Of E-government Research Articles

Predicting the acceptance of e-government: a systematic review

PurposeThis study uses a systematic review to explore the potential causes of previous findings related to e-government acceptance research. By identifying the most frequently used, best, promising or worst factors that affect the acceptance of e-government, this research presents a research agenda for e-government researchers.Design/methodology/approachThrough conducting a systematic review following the preferred reporting items for systematic reviews and meta-analyses (PRISMA) procedure, this research first selected 109 papers. Subsequently, this research analyzed the predictors and linkages of e-government acceptance by adopting a weight-analysis method proposed by Jeyaraj et al. (2006).FindingsThe results first revealed the five most frequently used predictors and five best predictors of e-government acceptance at a comprehensive level. Furthermore, this study summarized the best predictors affecting the acceptance of e-government from the perspectives of adopter types and e-government stages. The results also illustrated the promising and the worst predictors influencing e-government acceptance.Originality/valueThe contribution of this research is twofold. First, this study identified the linkages between e-government acceptance at the individual and organizational levels and between different e-government development stages. Second, this research provided a research direction that could offer useful insights for future e-government studies.

Assessing E-Government Effectiveness

In this study, we address the pressing need to improve e-government services by conducting a comprehensive evaluation of document management practices within the Ministry of Higher Education in the Kurdistan Region of Iraq. Employing structural equation modeling and regression modeling techniques, we assess the effectiveness of key variables using the six factors (digitalization, utility, reliability, efficiency, user satisfaction, and accessibility) under the e-government assessment model. Our findings reveal that user satisfaction and ease of access are pivotal for the success of e-government services, with digitization and efficiency significantly impacting operational effectiveness. Furthermore, it also concerns that without improving the overall user satisfaction, the level of acceptance and use of e-government remains low. High user satisfaction can make a lot of difference in overall engagement besides improving service delivery among organizations. Through insights specific to the Kurdistan Region, we underscore the importance of balancing technical infrastructure with user experience. Our proposed six-factor model offers valuable guidance for policymakers and practitioners globally, aiming to enhance e-government services.

The Role of Collaboration on Acceptance of E-Government in Tanzania

E-government is the process of delivering government services through electronic media or platforms. It provides alternative options for offering services with minimal need for physical contact. The acceptance of E-government practices and tools is influenced by factors as explained by prominent models such as TAM, UTAUT and TRA. This research involves empirical evidence from the Tanzanian context to examine the influence of collaboration on citizens’ intention to use e-government systems. The conceptual framework was formulated by extending TAM with collaboration. The research employs a survey of 203 respondents followed by analysis using Smart PLS 4. The conceptual framework was developed by extending the Technology Acceptance Model with E-government collaboration before testing it in a survey. The results show that the collaboration has a significant influence on perceived usefulness. Among others, this research provides theoretical underpinnings to the acceptance of technologies and areas for future research and policy implications.

Discovering citizen’s reaction toward e-government adoption: The role of uncertainty avoidance

One of the leading indicators of how well an e-government system is being implemented is how much citizen acceptance of e-government has increased. Thus, this study looks at social and psychological traits and uncertainty avoidance as moderating factors to identify the factors influencing Indonesian citizens’ adoption of e-government. SEM-PLS was utilized for data analysis. An online survey with measurement questions tailored to 520 respondents was used to gather data for the proposed model’s quantitative validation. A purposive sampling approach based on self-selection was used in this study. The analysis findings show that citizens’ intents as end users of e-government systems are significantly and positively impacted by the influence of compatibility (β = 0.265; p < 0.05), relative advantage (β = 0.482; p < 0.05), and trust in e-government websites (β = 0.243; p < 0.05). On the other hand, complexity (β= –0.293; p < 0.05) significantly and negatively affects their intention to use the system. Additionally, the connection between relative advantage (β = 0.213; p < 0.05), complexity (β = 0.294; p < 0.05), compatibility (β = 0.275; p < 0.05), and propensity to use e-government was found to be moderated by uncertainty avoidance. Encouraging citizens to use e-government will aid the Indonesian government by increasing individuals’ experience with the system and potentially lowering their perception of its hazards.

Assessing the factors influencing intention to use e-government in Tanzania: the perspective of trust, participation and transparency

PurposeThis research involves empirical evidence from the Tanzanian context to find out whether participation, trust and transparency have a significant impact on the acceptance of e-government systems.Design/methodology/approachThe research employs a survey of 153 respondents followed by structural equation modelling-variance based (CB-SEM) analysis using PLS 4. The conceptual framework was developed by extending the technology acceptance model (TAM) with additional constructs before testing it in quantitative research.FindingsResults of the model show that the perceived ease of use (PEU) had neither a significant relationship with behaviour intention nor with perceived transparency, while all the other relationships were found to be significant.Research limitations/implicationsAmong others, this research provides theoretical underpinnings to the area of acceptance of technologies as well as providing areas for future research and policy implications.Practical implicationsThe study presents the relationships involving transparency, trust and participation in e-government systems by the citizens and how they can potentially influence intention to use e-government systems.Social implicationsThe regulatory authorities, mobile service operators and government can use this research to enhance decision-making and governance towards effective use of mobile phone technology in accessing government services.Originality/valueThis research delivers a refined, extended model of TAM that comprises extra constructs, namely, trust, transparency and participation. This model provides the basis for upcoming research in the area of technology acceptance, e-government and in behavioural science.

An investigation of the factors affecting citizens’ adoption of e-government in Indonesia

The citizen acceptance of e-government is widely researched in industrialized nations; however, only a few studies have looked at the adoption of e-government in developing nations, including Indonesia. This study aims to identify the elements influencing Indonesian citizens’ acceptance of electronic governance. The following models are suggested to achieve this purpose: the information system success model (ISSM) and the technology adoption model (TAM). The sample includes 735 respondents in Indonesia; the self-selection convenience sampling technique was used in this study. The findings indicated that perceived usefulness is positively impacted by system quality (β = 0.113; p < 0.05), information quality (β = 0.502; p < 0.05), and service quality (β = 0.285; p < 0.05). Furthermore, considering the TAM model, perceived usefulness (β = 0.762; p < 0.05) has a favorable impact on intentions to use e-government, and intention to use (β = 0.502; p < 0.05) favorably influences user behavior. The findings of this study advance theoretical knowledge by developing and validating an integrated model for the effect of e-government adoption, information quality, system quality, and service quality on perceived usefulness. Risks may be lessened by enhancing the systems and capabilities that enable citizens to use e-government. Additionally, this paper offers various recommendations for improving and promoting e-government in Indonesia.

Literature review on the application of the Unified Theory of Acceptance and Use of Technologies in e-Government

Governments are spending a considerable amount of resources to digitalize their many services. The purpose of this research was to conduct a systematic review of e-Government acceptance papers that used the Unified Theory of Acceptance and Use of Technologies (UTAUT) as the theoretical background. From the 1529 articles using UTAUT (from 2003 to 2019), we selected the 41 most cited papers that were related to e-Government acceptance. All 41 articles were fully read to understand research gaps. We found that only a few studies have been faithful to the original UTAUT model. Although improving the theory with new variables is important, the validation of the original model also is. Constructs such as trust, quality of information, quality of service, and quality of the system, despite not being original from UTAUT seminal paper, were often integrated into the model to predict individuals’ behavioral acceptance. Our findings are important to understand that as different technologies have different users and different purposes, different constructs might help to explain the individual behavior about using or not those technologies. By highlighting the research gaps, our paper guides future work on the use of UTAUT as a theoretical lens for the acceptance of e-Government.

Determinant of Citizens’ Acceptance of E-government: Examining Semi-online Tax Filing System in Indonesia

This article examined the intention of Indonesian citizens to adopt and use a semi-online tax filing system service well-known as E-Form. The theoretical foundation used in this article is The unified theory of acceptance and use of technology (UTAUT) with government trust, technology anxiety, and trust of the internet. The data were obtained from questionnaires filled out by Indonesian taxpayers who are acquainted with the E-Form. The Partial Least Square method based on Structural Equation Model was applied to analyze the data supported by SmartPLS 3.0. The results of data analysis demonstrated that, except for Effort Expectancy, the main variables of UTAUT, technology anxiety, and trust of the internet have a significant effect on the Intention to use the E-Form. Surprisingly, trust of government does not affect the decision to use the E-Form. However, performance expectancy is significantly influenced by trust of government and effort expectancy. Several recommendations for system developers and the government as policymakers are offered to assist the success of citizens’ acceptance of semi-online tax filling system services in Indonesia.

The role of gender on modifying the relationship between service quality and eternal acceptance of e-government

The role of service quality in the acceptance of e-government applications is very important. Previous studies have shown that the quality of services affects the acceptance of e-government applications positively. In this study, the researcher examined the relationship between the quality of service and the acceptance of e-government applications and studied gender roles in modifying the relationship. The findings from the analysis of 543 respondents using smartPLS show that there is a positive relationship between service quality and e-government acceptance (β = 0.40, p < 0.01) thus explaining a total of 13% variance. However, the role of gender as moderator in this study are not supported. The findings are crucial for the purpose of improving e-government implementation

Study Penerimaan Masyarakat Propinsi Selatan Terhadap Layanan E-Government Menggunakan Model Unified Theory of Acceptance And Use of Technology (UTAUT)

Electronic government is the use of information technology by government institutions that enables the transformation of relations with citizens, business people, and fellow government institutions. The services provided are more accurate, easily accessible, low cost and save time for the community. With e-government, public services can be done 24 hours, anytime and anywhere without having to meet directly with the officers. And with e-government, the people also don't need to queue for service. Even though Indonesia actually already has e-government services, it is not very effective for the community to use it. People are more interested in using traditional methods. Namely by visiting government offices. But the website is rarely updated in news. Therefore we need research on e-government to find out the factors that influence the acceptance of e-government. In this study, researchers used the Unified Theory of Acceptance and Use of Technology (UTAUT) model with the variables Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Condition, Privacy, trust as independent factors. Behavioral Intention and Use Behavior as dependent factors. Age and Gender as a moderation factor. This model will then be validated using the Structural Equation Modeling (SEM) method with the help of AMOS 22 software. After the model is validated using AMOS 22, which variables will be obtained are significant and which variables are not. Variable privacy, social influence is proven to influence behavioral intention. And behavioral intention variables are proven to influence the use behavior.

Balancing Digital-By-Default with Inclusion: A Study of the Factors Influencing E-Inclusion in the UK

Digital inclusion research has been critically important in drawing an understanding of how policies, society, organisations, and information technologies can all come together within a national environment that aspires to be a digital nation. This research aims to examine the factors influencing e-Inclusion in the UK within a digital-by-default policy for government services. This study is pursued through combining the Decomposed Theory of Planned Behaviour (DTPB) with Use and Gratification Theory (U&G) and conducting a self-administered survey targeting 510 Internet users to study the level of citizens engagement with e-government services in the UK. By incorporating gratification, trust, risk and external factors (i.e. self-efficacy, accessibility, availability, affordability) within DTPB, the proposed model of e-Inclusion used in the paper demonstrates a considerable explanatory and predictive power and offers a frame of reference to study the acceptance and usage of e-government within a national context where nearly all government transactions are digital-by-default. The findings revealed six dimensions as key inhibitors for e-Inclusion, namely: demographic, economic, social, cultural, political, and infrastructural.

Public administration employees’ readiness and acceptance of e-government

Despite the widespread use of digital technology in public administration, little attention has been given to understanding e-government adoption and acceptance by its employees. This paper examines the level of public administration employees’ ICT literacy and the extent to which they support e-government. The influence of background variables is also explored in the analysis. A structured online questionnaire was used to gather data from employees of Croatian central government bodies. According to the results, surveyed employees rated their general ICT literacy as high. They are more confident in their basic ICT skills than in advanced ones. The level of such skills is associated with socio-demographic characteristics. The findings also indicate that employees accept e-government, but they are less satisfied with its implementation. However, socio-demographic factors do not affect to a great extent employees’ acceptance and satisfaction with e-government. The study expands previous research by analysing the group differences at both manifest and latent levels. It also contributes to the identification of factors that may influence e-government success.

Technology Adoption Model of Electronic Public Administration Services in Croatia - Research Framework Proposition

In the last few years we have witnessed the rapid development of electronic public administration services in the Republic of Croatia, while, at the same time, there are no clear indications what has an influence on the acceptance of such services. The purpose of this paper is the identification of factors that contribute to or hinder the adoption of electronic public administration services in the Republic of Croatia. The concept of electronic public administration services (eGovernment) is related to information technology that facilitates the process of information exchange, communication and transactions between state institutions, citizens and businesses. Although the eGovernment became available to everyone not everyone is using it. This research will try to give an answer to why is this so and what can be done to improve the acceptance of eGovernment.The research will help to detect factors that contribute to or hinder the adoption of eGovernment in Croatia and help to understand the impact of various characteristics such as demographics, security, and other, on the level of acceptance of eGovernment, the intended use of eGovernment services, and, finally, the actual use of these services. Some of the key questions here are whether the usefulness of available eGovernment services affects the intended use; whether the usability of ICT systems influences the intended use and whether perceived shortcomings affect the intended use of the eGoverment services. Primary research will be carried out by a structured questionnaire. The collected data will be statistically processed through quantitative econometric analysis that would confirm or deny the existence of a strong correlation between the above factors. This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Influence of System Traits and Personal Traits on the Acceptance of e-Government Service

Influence of System Traits and Personal Traits on the Acceptance of e-Government Service

Modeling the electronic transactions acceptance using an extended technology acceptance model

The outlook for e-commerce and e-government depends not only on individuals acceptance of internet technologies as viable transaction means, but also on the recognition of the Web as a reliable milieu. In light of this, a comprehensive model describing the factors that drive individuals to accept on-line transactions over the Web was developed and tested. This study attempts to integrate the well-established technology acceptance model (TAM) with three constructs; namely trust, credibility and risk, which are of paramount importance in predicting individual acceptance of on-line transactions.This study seeks empirical support for an extended TAM with three constructs related to e-transactions in Saudi Arabia. The structural equation modeling technique was used to evaluate the causal model and to examine the reliability and validity of the measurement model. Our findings show that each of trust, credibility and risk plays an important role toward the acceptance of on-line transactions in the Saudi settings. To view a broader picture of electronic transaction acceptance in Saudi Arabia, general Internet use with four demographic variables were also incorporated into the model. We hope this study would contribute to a better understanding of individual on-line behavior in the emerging e-commerce and e-government environments. Such understanding would enable Saudi IT policy and decision makers solve problems in moving to the digital economy and information society.Implications for management and practice of these findings are discussed to improve the acceptance of e-commerce and e-government as new technologies in Saudi Arabia.

Towards a model of users' acceptance of e-government: a study of Indian central excise e-filing system

This study has identified variables affecting the acceptance of e-government and formulated a conceptual model of e-government acceptance. Further the model is validated using 158 questionnaire responses collected from the business persons using the Central Excise Tax Payment System (e-filing) of India. A priority of the variables is set by calculating the 'path coefficient' and 'total effect' of each variable on 'intention to use e-government'. Further very specific clear recommendations are generated for the Central Excise to increase the acceptance of e-government. The model developed here can be applied in other similar e-government projects to test the users' intention to use the e-government.

Users' Acceptance of E-Government

The study seeks to highlight the key variables affecting usage of e-government by internal users of Indian Central Excise. An e-government acceptance model is developed and empirically tested using the 163 usable questionnaire responses from internal users of the Indian Central Excise. A priority of the variables is set by calculating the “total effect” of each variable on “intention to use e-government.” Further, the “total effect” is compared with “ratio of acceptance” and clear recommendations for the Central Excise are generated for increasing the usage of e-government among it users. The model developed here can be applied in other similar e-government projects to test the users’ intention to accept the system.

E-Government: Evolving relationship of citizens and government, domestic, and international development

Abstract The purpose of this study is to explore the emerging applications of E-Government, both in the United States and in the International Community. Information technology allows governments to service citizens in a more timely, effective, and cost-efficient method. E-Government implementation may meet initial citizen resistance, require cultural sensitivity, and change the way citizens and governments relate to each other. There is a focus on the domestic and international state of E-Government and the importance of citizen acceptance of E-Government.

E-Government for Arab Countries

This article focuses on the potential of instigating an e-government system within and possibly throughout the Arab world. E-government is currently being adopted in many countries throughout the world to bring more information and at a greater facility to their citizens. Despite its advantages, we analyze the problems and difficulties encountered in promoting the concept of e-government in the Middle East and also highlight the potential opportunities. These prospects are evaluated, along with the adoption of the technology to render advantages to the Arab world. Many countries have and continue to benefit from the acceptance of e-government; understanding its applicability and effectiveness beyond and within the Arab countries is of vital importance to increase and promote its use. Our analysis presents a perspective on regional e-government and utilization of technology within and among Arab countries. We also propose the E-Government System Framework that solves many problems associated with the adoption of e-government in the Arab world