Discovering citizen’s reaction toward e-government adoption: The role of uncertainty avoidance

Abstract

One of the leading indicators of how well an e-government system is being implemented is how much citizen acceptance of e-government has increased. Thus, this study looks at social and psychological traits and uncertainty avoidance as moderating factors to identify the factors influencing Indonesian citizens’ adoption of e-government. SEM-PLS was utilized for data analysis. An online survey with measurement questions tailored to 520 respondents was used to gather data for the proposed model’s quantitative validation. A purposive sampling approach based on self-selection was used in this study. The analysis findings show that citizens’ intents as end users of e-government systems are significantly and positively impacted by the influence of compatibility (β = 0.265; p < 0.05), relative advantage (β = 0.482; p < 0.05), and trust in e-government websites (β = 0.243; p < 0.05). On the other hand, complexity (β= –0.293; p < 0.05) significantly and negatively affects their intention to use the system. Additionally, the connection between relative advantage (β = 0.213; p < 0.05), complexity (β = 0.294; p < 0.05), compatibility (β = 0.275; p < 0.05), and propensity to use e-government was found to be moderated by uncertainty avoidance. Encouraging citizens to use e-government will aid the Indonesian government by increasing individuals’ experience with the system and potentially lowering their perception of its hazards.