The Role of Collaboration on Acceptance of E-Government in Tanzania

Abstract

E-government is the process of delivering government services through electronic media or platforms. It provides alternative options for offering services with minimal need for physical contact. The acceptance of E-government practices and tools is influenced by factors as explained by prominent models such as TAM, UTAUT and TRA. This research involves empirical evidence from the Tanzanian context to examine the influence of collaboration on citizens’ intention to use e-government systems. The conceptual framework was formulated by extending TAM with collaboration. The research employs a survey of 203 respondents followed by analysis using Smart PLS 4. The conceptual framework was developed by extending the Technology Acceptance Model with E-government collaboration before testing it in a survey. The results show that the collaboration has a significant influence on perceived usefulness. Among others, this research provides theoretical underpinnings to the acceptance of technologies and areas for future research and policy implications.