Abstract
The extent of stress faced by skilled employees in organizations is often substantial. In several professions, stress is intrinsic to the duty itself, where competing demands, challenges and pressures escort the duty and therefore cannot be avoided. On the organizational level, stress exists in every company. The purpose of this study was to investigate the factors that contribute of to work stress among Bank Rakyat’s employees. This study also aimed to determine if there were any statistically significant differences in the respondents’ level of work stress by demographic factors (gender, status, education qualification, job position and length of service). The survey was carried out at 12 branches of Bank Rakyat in the northern region of the Malaysian Peninsula. A total 154 bank employees participated in this study. Data was collected through a 40-item questionnaire on a five-point Likert Scale. The findings of this study showed that only organizational factors had a significant influence on work stress level. The study also revealed that the overall level of work stress among the respondents was moderate. While on the difference between the level of work stress by demographic factors, this study found that there was no statistically significant difference between these factors.
Highlights
This paper seeks to contribute to the literature by addressing some of the factors that contributed to the work stress level among Bank Rakyat employees
This paper aimed to investigate the relationships and influences of the individual factor, the organizational factor and the environmental factor on the work stress level among the Bank Rakyat employees in the northern region branches
When multiple regression was conducted, only organizational factors seemed to have an influence on work related stress
Summary
This paper seeks to contribute to the literature by addressing some of the factors that contributed to the work stress level among Bank Rakyat employees. This paper aims to identify if there were any significant differences in the respondents’ level of work stress by demographic factors. The paper starts by presenting a brief review of the literature deemed relevant to introduce the topic: concept and theory of stress and the factors of work stress. The paper deals with the problem statement and the research questions. The paper outlines the description of the research method and follows up with the research finding. The paper concludes with the discussion of the findings and their managerial and research implications
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