Abstract
Background: Assessment of women's satisfaction with the quality of prenatal care (PNC) services leads to identifying the needs and planning the appropriate interventions for quality improvement. This study aimed to assess women's satisfaction with the provision of prenatal service by the midwife and non-midwifery PNC providers and the related factors. Methods: This was an analytical cross-sectional study on 200 pregnant women for prenatal care services. The participants were recruited using a multi-stage sampling method. The tools for data collection were a demographic and fertility questionnaire and a questionnaire for the assessment of clients' satisfaction with the quality of prenatal care services. The questionnaires were completed by the participants in their last weeks of pregnancy and following six PNC visits. T T-test, ANOVA analyzed data, Pearson's correlation and Multiple linear regression tests and using SPSS-24. Results: The total score of satisfaction with the quality of PNC services was 68.99 ± 9.54 percent. There was no significant correlation between the women's satisfaction with demographic and fertility variables (p>0.05). However, the T-test showed that women’s satisfaction with the care provided by midwives is significantly higher than that provided by non-midwifery personnel. Multiple linear regression showed that providing PNC by the midwives substantially increases the total satisfaction score by 42.48 compared to the non-midwifery personnel. Conclusion: Providing PNC by midwives increases satisfaction compared to non-midwife PNC providers. Therefore, the provision of care during pregnancy by midwives who are specifically trained for perinatal care services is emphasized to improve women's satisfaction and the quality of PNC services, which is necessary to reduce mortality and maternal and neonatal complications. result: The total score of satisfaction with the quality of PNC services was 68.99±9.54 percent. There was no significant correlation between the women's satisfaction with demographic and fertility variables (p>0.05). However, the T-test showed that women’s satisfaction with the provided care by midwives is significantly higher than that provided care by non-midwifery personnel. Multiple linear regression showed that providing PNC by the midwives significantly increased the total satisfaction score by 42.48 compared to the non-midwifery personnel.
Published Version
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