Why are research and practice on operational excellence still far apart? Ecological knowledge management view

Abstract

This paper aims at examining how the relationship between research and practice on Operational Excellence (OE) occurs. For that, a qualitative, empirical approach was conducted in which 25 experts (12 academics and 13 practitioners) from both emerging and developed economies were interviewed. Content analysis of the collected data was framed within an ecological view of the knowledge management (KM) activities. Findings indicate that, despite the growing efforts to strengthen their relationship in the past decade, there is still a gap between the knowledge of both academia and industry on OE. Nevertheless, both academics and practitioners seem to be fairly aware of the needed countermeasures to mitigate such gap in the future. Based on the commonalities found among experts’ opinions, four propositions for future theory testing and validation were formulated to stress the relationship between OE’s research and practice from the ecological perspective of KM activities. With the competitiveness increase, the search for OE is mandatory for any organization that wishes to remain active in its market. Thus, strengthening the collaboration between industry and academia may facilitate the achievement of OE, avoiding the development of isolated and/or outdated initiatives from both researchers and practitioners, being an original contribution of this study.