Website redesign using Lean UX methods and heuristic evaluation (Case Study: SMA Negeri 3 Gorontalo)

Abstract

Lean UX has grown into a product and service development method commonly used by start-ups around the world. Lean UX is becoming very popular because the product development process can be done with little financial capital, human resources, and time. In addition, heuristic evaluation is one of the testing techniques with a high level of effectiveness. The ten heuristic aspects have been able to overcome most of the errors before a product is launched. In this study, the two methods were combined to obtain optimal product results. This research was conducted on the website of SMA Negeri 3 Gorontalo, which after observing and interviewing, it was found that the current website does not pay much attention to aspects of the user interface and user experience. The results of testing by professionals using the heuristic evaluation method and severity ratings, get an average result of 0.83 where these results are included in the cosmetic problem, which means that the problem does not have to be fixed unless the project time is still available. Furthermore, testing of design recommendations was carried out on students and teachers, and the results of the SEQ assessment were 6.97 out of a scale of 7, from this assessment, it could be concluded that the design recommendations were acceptable to users.