The use of heuristic evaluation on UI/UX design: A review to anticipate web app’s usability

Abstract

To build a website or software, designing a User Interface (UI) and User Experience (UX) is necessary. UI/UX is designed to be a "bridge" between the users and the system to finish their tasks or goals. This article explores the importance of evaluating the UI/UX design of a web application or software to usability. The literature was reviewed to determine the contributing aspects of success in building a good UI/UX according to the users' needs. The review examined up to 455 articles published between 1990 – 2020 on outstanding indexing databases that were aggregated under ‘Heuristic Evaluation’, ‘UI/UX Design’, and ‘UI/UX Usability’ keywords. The papers were filtered exhaustively against the Systematic Literature Review framework resulting twenty prominent articles. The review indicates three competing factors influence usability namely design principles, user involvement, and evaluator's perceptions. Besides, it is also known that the Heuristic Evaluation method is quite influential in building a good UI/UX. By considering the significant factors that can improve the quality of the UI/UX and usability, the existing heuristic problems that related to the users’ needs in UI/UX design will be appropriately resolved.