VALIDATION OF QUALITY CULTURE FRAMEWORK PROPOSED FOR LIBYAN MANUFACTURING COMPANIES: LEADERSHIP VARIABLE

Abstract

The paper validates the Leadership variable of the quality management system (QMS) framework proposed for Libyan manufacturing companies. Five Libyan companies participated in the validation process, and followed the implementation process for a period of six months. Self-assessment had been designed based on literature reviews and author previous researches. Pre-implementation leadership values obtained in this study less than 50% of the Malcolm Baldrige National Quality Award scores (MBNQA), these scores reflect the need to concentrate on both senior leadership and governance and societal responsibilities to improve the leadership criterion. The leadership values obtained six months after-implementation ranges from 33 to 58%. Four companies have an effective systematic approach which is responsive to the basic requirements of the leadership item, and their position in leadership item is equivalent to companies who are in the early stages of deployment. Meanwhile, one company has an effective systematic approach which is well developed and responsive to the requirements of leadership item.