Validation of Indonesian Version of Telehealth Usability Questionnaire (TUQ)

Abstract

Introduction: Indonesia is the 4th most populous country globally, with 250 million people spread across 17.508 islands. Despite its strong economic growth, the disparity in poverty increases as the cost of medical care shot up. With inadequate medical care worker-to-patient ratio, telehealth is an alternative to providing healthcare in rural areas with similar or even better satisfaction rates. The lack of a standardized questionnaire in the Indonesian language encouraged the authors to validate Telehealth Usability Questionnaire (TUQ) into the Indonesian language.Methods: A cross-sectional study was done while translation and adaptation of telehealth usability questionnaires were made according to WHO protocol.Results: A total of 102 respondents' data were obtained, which comprised 73.5% female. The overall alpha coefficient was 0.958. The Kaiser–Meyer–Olkin (KMO) sampling test was satisfactory (KMO = 0.926), and the Bartlett test of sphericity was significant (Chi-square = 1835.043; df = 210; p < 0.001). Ease of use and learnability had the highest Cronbach's alpha coefficient (0.907), while reliability had the lowest Cronbach's alpha coefficient (0.794).Conclusion: In conclusion, this questionnaire is one of the first ones, if not the first one, to be validated in the Indonesian language. This set of questions will help assess the usability of the expanding number of telehealth programs available in Indonesia and allow comparisons to determine which features make them more acceptable to users