Using organizational memory and forum in an organizational learning context

Abstract

Information and communication technologies have transformed the way people work and have a growing impact on long life learning. Organizational learning is an increasingly important area of research that concerns the way organizations learn and thus augment their competitive advantage, innovativeness, and effectiveness. Within the project MEMORAe2.0, we are interested by the capitalization of knowledge in the context of an organization and by organizational learning. We developed the E-MEMORAe2.0 environment which is based on the concept of learning organizational memory. In this paper, we present the organizational learning approach; we stress the role of an organizational memory in this approach; and we specify the use of a forum concept in such a context. Then we present the approach MEMORAe and the environment we developed.