Abstract
Companies are asking their process management solutions to do more to monitor and optimize end-to-end workflow. Individual solutions, such as DAM, that are targeted at solving particular business problems are great at dealing with the complexity of those problems within their own domain. They need to contribute to a process management solution that can not only be monitored but that can also be used to handle the cross-domain information that is the foundation of workflow. This paper suggests a common definition of workflow along with a proposal for a model for workflow management that is based on using cross-domain metadata to create a knowledge-based solution to track and improve process management.
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