Abstract
The community of Benito Juarez, Quintana Roo, Mexico, has for decades faced deficiencies in waste management, with repercussions in public health, urban image and natural resource conservation. For this reason, the municipality's administration (2011-2013) created the decentralized public body "Integral Solution of Solid Waste" (SIRESOL). In order to measure the results of the strategies adopted, an evaluation of the agency's performance was carried out. The results identified deficiencies in the design of the SIRESOL.
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