Understanding and selecting knowledge management systems for a health information provider

Abstract

In the current market, there is a proliferation of knowledge management software (KMS) solutions. This paper discusses issues concerned with selecting such a system to support knowledge workers. Soft systems methodology (SSM) and SISTeM (Soft Information Systems and Technologies Methodology) Cycle 1 were used as problem-solving approaches within an action research framework to analyse KMS issues, human-computer interaction and the development of criteria for selecting a system. Selection criteria for KMSs are then outlined and applied to a case study in evidence-based health care.