Abstract
In this paper, face-to-face and web-based survey methods of collecting transit passenger perception data are compared using two transit customer satisfaction survey tools. Multivariate statistical analyses are applied to determine the differences between the two surveys. Some differences in behavior and attitudes of web survey respondents compared with those from a face-to-face survey are found. The results can help transit agencies manage their bus services to improve passenger satisfaction and service quality.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
