Abstract
In order to improve the quality of railway passenger service, the quality of railway passenger service is investigated through field investigation and questionnaire survey, the evaluation index system of railway passenger service quality is established, and the Delphi method is used to screen important service quality evaluation indicators, The model of railway passenger service quality evaluation is established by Delphi method and analytic hierarchy process based on passenger perception, the top five indicators in the weight ranking in the station service quality evaluation index system can show the importance of the station environment in improving the quality of passenger service. On this basis, 1088 valid questionnaires on the addition of lifting stools in station waiting halls were analyzed. The results show that most passengers are concerned about the comfort of the renovated seats and the safety of luggage storage, and the innovative design of the lifting stool greatly improves the space utilization of the waiting hall when improving the railway passenger service.
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